Trang Cao

Freelance Technical Support Freelancer & System Administrator

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Technical Support
System Administration
About Me:
SUMMARY
• Over 10 years experience in web hosting and IT application support.
• Analytical, detail oriented, problem solver with excellent communication skills.
• Ability to resolve complex issues, establishing and maintaining effective customer relationships.
• Recognized for resolving customer issues quickly and to their satisfaction.

SKILLS & QUALIFICATIONS
Service Delivery & IT Support Project Management
• Performed UAT and Move-To-Production (MTP) software releases with remote teams from various regions (Americas, Europe, and Asia Pacific) for the HP Service Desk application.
• Reviewed and analyzed support tickets to indentify root cause and provide a permanent solution.
• Ability to bring escalations to closure by collaborating with cross-functional teams to determine...
Location
Fremont, California, United States