Nick Delgado

Freelance Help Desk Freelancer & Website Designer


♥ Give Kudos

Recent Activity

Nick Delgado - Modified profile
Updated location to Lancaster, California, United States.
Over 30 days ago -
Nick Delgado - Modified profile
Joined the Help Desk and Website Design directories.
Over 30 days ago -
Nick Delgado - Modified profile
Update the following profile details: About Me
Over 30 days ago -
Nick Delgado - Modified profile
Uploaded a new profile photo.
Over 30 days ago -
Nick Delgado - Joined
Joined the web's largest social network for freelancers!
Over 30 days ago -
2 Skills
Skill Rating
Help Desk
Website Design
About Me:
Help Desk Technician for Asurion (November 2013 - Present)

Key Areas of Responsibility:
• Hands-on Customer Service Technical Support Representative resolving customer issues on our web and Smartphone applications.
• Timely response and resolution of Technical application issues and helping my manager building a team as growth occurs.
• Using previously demonstrated experience to establish, document and improve the process for managing customer technical application issues based on lessons learned.
• Successful troubleshooting, resolving and replying to customer issues via telephone, email and letter.
• Reviewing, documenting, tracking, and validating of customer escalations and determine the appropriate course for resolution and negotiation to closure.
• Daily follow-up calls to...
Lancaster, California, United States