Nick Delgado

Freelance Help Desk Freelancer & Website Designer

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Nick Delgado - Modified profile
Updated location to Lancaster, California, United States.
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Nick Delgado - Modified profile
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Over 30 days ago -
Nick Delgado - Modified profile
Update the following profile details: About Me
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Help Desk
Website Design
About Me:
Help Desk Technician for Asurion (November 2013 - Present)

Key Areas of Responsibility:
• Hands-on Customer Service Technical Support Representative resolving customer issues on our web and Smartphone applications.
• Timely response and resolution of Technical application issues and helping my manager building a team as growth occurs.
• Using previously demonstrated experience to establish, document and improve the process for managing customer technical application issues based on lessons learned.
• Successful troubleshooting, resolving and replying to customer issues via telephone, email and letter.
• Reviewing, documenting, tracking, and validating of customer escalations and determine the appropriate course for resolution and negotiation to closure.
• Daily follow-up calls to...
Location
Lancaster, California, United States