Jose Polanco

Freelance Help Desk Freelancer & Customer Response Freelancer

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About Me:
OBJECTIVE
To attain a position as a Technical Support Specialist, Help Desk, or Customer Service Representative.
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HIGHLIGHTS OF QUALIFICATIONS
• 10 years of experience in customer service
• Over 5 years of experience working in a help desk and call centre environment
• Known for approachability, diplomacy and calm demeanor
• Demonstrated ability to quickly diffuse heated customer situations
• Provided a leadership role in a team environment
• Supported other team members and facilitated in creating a stress reduced atmosphere
• Trained others in the use of applications and in technical support methods
• Excellent troubleshooting and logical problem solving skills
• High level of written and oral communication skills
• Creative ability to...
Location
Naples, Florida, United States