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Jon C. Jackson
PureSafety, Franklin, Tennessee 2010 - Present
Technical Support and Training Specialist
*Assist clients with web-based OSHA training and certification questions by troubleshooting a variety of operating systems, browsers and security suites.
*Mentor new-hires in system orientation and training, monitor employee/customer interaction and provide constructive feedback to improve customer experience.
*Collaborate with product development to improve customer satisfaction based on daily feedback.
Clearwire, Milton, Florida 2009 – 2010
Technical Support Manager
*Lead a team of 30 Technical Call Center representatives in troubleshooting all aspects of personal and commercial wireless internet including home, mobile, and VOIP
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