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Freelance Telephone System Freelancer & Quality Assurance Freelancer
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JOHN J. MORRISSEY III
To acquire a full time position supporting the technical side of a Fortune 500 Contact Center.
Assistant Project Manager, Cognizant Technology Solutions – Jacksonville, FL
September 2006 – June 2011
Develop scripts utilizing the Empirix Hammer CallMaster product for Quality Assurance, Regression, Performance, and Monitoring (automated and manual testing) for large Health Care, Brokerage, and Banking companies. Utilized WireShark and Hammer Call Analyzer to assist with hardware configuration for Hammer. Assist in scoping opportunities involving automated IVR testing. Performed Proof of Concepts in the United States and in the United Kingdom for tool selection. Conducted webinar to present the impact
Jacksonville, Florida, United States
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