Jodie Hoffman

Freelance Customer Response Freelancer & Collections Freelancer

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About Me:
National Business Furniture
National Customer Service manager2005 - 2011 Edit Responsible for team of 25 members in 5 locations Member of Board of Directors Setting goals and creating action plans for team Monitoring team performance and making adjustments accordingly Hiring and training new team members Handling escalated customer complaints Closely monitoring vendor performance Monitoring and responding to customer satisfaction metrics Responsible for achieving desired performance in regards to: accounts receivable ratios, sales credit rates, cancellation levels, customer satisfaction, employee retention Cooperating with other departments of the company: Sales: Extensive experience with GSA purchasing policies, final approval for Credit over-rides, back-up for sales specialists...
Location
United States