Freelance IVR Jobs : Maryland

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22
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UnitedHealth Group - Eden Prairie, MN - 6 industry leader. As an Associate Director, IVR Product Development you will be vital to our success and drive future growth in Optum’s call channel experience. This position will work closely with leaders across the enterprise and business partners to deliver IVR and call delivery services in our contact centers that ensure an exceptional experience for our consumers. The Associate Director will have one or more direct reports, and will be responsible for managing IVR work orders...
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CyberCoders - Alexandria, VA - If you are a Telecom Software Engineer- IVR with experience, please read on! What You Will Be Doing (THIS POSITION REPORTS TO ALEXANDRIA VA AND REQUIRES RELOCATION OR A COMMUTABLE DISTANCE NO REMOTE WORK ALLOWED) We are currently interviewing for a full-time Web Developer to work at our Headquarters location, in Alexandria, VA. The Web Developer will be responsible for designing, programming, testing and documenting new and existing applications to meet the needs of our business users... Tuition reimbursement Employee assistance programs Flexible spending accounts Business casual dress *Benefit offerings for positions other than full-time may vary. What You Need for this Position At Least 3 Years of experience and knowledge of: - Cisco - IVR - .NET - Telecom software engineer - Telecom So, if you are a Telecom Software Engineer- IVR with experience, please apply today! Applicants must be authorized to work in the U.S....
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23
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Zenith American - Las Vegas, NV - Title: IVR Systems Administrator Department: IT Ops & Security Reports To: John Silva Bargaining Unit: N/A Grade: N/A Position Type: Exempt Hours per Week: 40 Position Summary: Provides technical expertise and systems administration and supports all computer platforms within the Division, including hardware and software management, database management, capacity planning, platform connectivity and disaster plan recovery, in accordance with Company guidelines and client requirements.... General Duties: Perform development, administration and support of our IVR infrastructure. Troubleshoot complex issues in a timely manner as necessary to maintain the performance and stability of our IVR environment. Implement new clients/offices on IVR, including development, business unit consultation and production support. Assist in creation of documented standard processes and procedures for all aspects of our IVR infrastructure, administration and management. Assist as secondary support...
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Miami, FL - Smile! You’ve found us! At NextEra Energy, our people are our greatest asset and our IT team is seeking an IVR Developer to join the expanding organization. Please apply if you have the following experience: Experience working with Nuance NAS & NTS Tool Knowledge of IVR Tuning/Grammar fixes Java VXML IVR development skills with Voice XML, Java, Spring MVC, J2EE, SOAP, RESTAPI’s Experience with Nuance Speech Recognition grammar development Experience with Nuance Vocalizers Experience... in Java, JSP applications, routing, and city - integration and implementation. Experience with Nuance Dialog Modules Understanding of collaboration in an Agile environment In this role you will add value by executing the following responsibilities: Application development and support using Cisco CVP/Voice VXML/ASR and TTS IVR development, support experience using Voice XML Work on enhancements/projects/automation/defect fixes endeavor using Core java + REST/SOAP automation...
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18
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Quest Group - Paramus, NJ - is upgrading several of their call centers, we need a Salesforce IVR Test lead who understands call center technology. The IVR Test Lead will be working directly with the architect and business owners. 2+ years testing call center/service desk applications such as Salesforce, Oracle Contact Center, iNexus, Ring Central, Nextiva, 3CX, Five9, 2+ years network emulation and performance testing 2+ years of System Integration Testing experience. 1+ Perl, Tcl, or Python experience. Must be able to work... independently without supervision. Experience with provisioning processing. Telecommunications experience especially with DOCSIS, CMTS and back-office systems. Bachelor’s Degree in Computer Science, Information Technology or related field. Demonstrate the ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. IVR testing experience and deep call center experience Deep call center experience Experience as a QA Lead / Test Lead Excellent...
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15
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Diverse Lynx - Fort Worth, TX - Job Position:IVR Developer with Genesys Composer Job Location: Fort Worth, Texas Duration: 12+ months Job Description: IVR app development Experience on Genesys GVP (3+ years) using Nuance Speech Server, Nuance Dialog modules. Strong hands on skills like Java/JavaScript/Web services 3+ years professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat Well rounded with experience in... multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace Call Recording, VoIP technology, and CRM and IVR solutions Preferred skills: Possess current Genesys certifications Experience integrating Genesys with third party applications including but not limited to Salesforce and Remedy. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment...
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Net2Source - Charlotte, NC - Net2Source, Inc. is one of the fastest growing IT Consulting company across USA. N2S is headquartered at NJ, USA with its branch offices in Asia Pacific Region. N2S offers a wide gamut of consulting solutions customized to client needs including staffing, training and technology. Job Summary: Company: Net2Source, Inc. Job Title: IVR Automation Testing Location: Charlotte - NC Job Description:- Sound testing concepts and basics Exposure to IVR Testing. Good understanding and experience...
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Spectrum - Charlotte, NC - Client Reference Code: 218730 JOB SUMMARY Seeking an Operational Support Manager for Charter’s Interactive Voice Response (IVR) support system and Applications. This role will actively work with vendors and internal departments to refine Charter’s IVR experience to be industry-leading as a self-support channel. This person will manage all system changes, perform analysis and reporting, and act as the primary lead within Charter for system operations. Additionally, they will evaluate... and implement natural language and voice recognition technologies and Call Center Applications. The ideal candidate has technical knowledge of telephony and IVR technologies, Call Center Applications, strong vendor management skills, demonstrated experience leading technology projects, and is passionate about customer experience. MAJOR DUTIES AND RESPONSIBILITIES Deeply understands consumer and industry trends related to natural language/ voice recognition self-support systems and ensures the customer...
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16
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PPD - North Carolina - specifications for IVR systems and reports, as well as helping to define interaction of IVR data with other databases at PPD or vendors. This position also helps manage IVRS project timelines and budgets as assigned. Assist the primary design liaison between the client and IVRS Design ensuring timely delivery of all required IVRS services. Assist in gathering requirements for system design and reports. Assist in performing informal testing Assist in developing training materials and system support...
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25
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CyberCoders - Alexandria, VA - If you are a .Net Developer- Cisco IVR with experience, please read on! What You Will Be Doing (THIS POSITION REPORTS TO ALEXANDRIA VA AND REQUIRES RELOCATION OR A COMMUTABLE DISTANCE NO REMOTE WORK ALLOWED) We are currently interviewing for a full-time Web Developer to work at our Headquarters location, in Alexandria, VA. The Web Developer will be responsible for designing, programming, testing and documenting new and existing applications to meet the needs of our business users... Tuition reimbursement Employee assistance programs Flexible spending accounts Business casual dress *Benefit offerings for positions other than full-time may vary. What You Need for this Position At Least 3 Years of experience and knowledge of: - .NET - Cisco - IVR So, if you are a .Net Developer- Cisco IVR with experience, please apply today! Applicants must be authorized to work in the U.S....
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