Freelance IVR Jobs : Maryland

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IDC Technologies, Inc. - Pasadena, CA - : Hi, Greetings! This is Kavya from IDC Technologies. Job Title : IVR Solution Designer Location: Pasadena, CA Duration: Contract(6 -12 months+) Visa Status: USC/GC/GC-EAD/TN Visa/H1B Required Skills and Experience: Expertise as IVR Solution designer Any references for the above position are welcome. For further queries reach me on or drop an email to Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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26
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Streffco Consultants, Inc. - Pasadena, CA - , work extended hours and/or weekends as needed to support the project goals. Preferred Experience: Bachelors degree Testing experience with Call Center applications in support of Case management Testing of telephony and infrastructure related projects like IVR/CTI/IR-ACD routing is highly desirable Skills to be successful in this role: Infrastructure Testing Experience Call center technology exposure including IVR and ACD Please respond by submitting your resume in a Word Document...
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New Jersey - An IT healthcare leader needs applicants for an opening for a Remote Java IVR Developer in Franklin Lakes. Core Responsibilities of this position include: Implementing IVR systems Troubleshooting any technical issues Determining business requirements Must meet the following requirements for consideration: Have experience working with any IVR technology (Genesys, Avaya, Nuance, etc.) Have 5-9 years of experience coding with Java Possess experience creating design specifications...
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UniRush, LLC - Cincinnati, OH - Job Description As an IVR Specialist you will: Play a critical part in defining the priorities and roadmap for IVR Self Service applications Define and execute on IVR projects through conceptualization, requirements, design, development, testing and rollout Evaluate and improve customer experience with existing IVR Administer and maintain IVR configuration and troubleshooting Document test results and anomalies; participate in efforts to reproduce and debug issues Administer... and maintain intelligent call routing configuration and troubleshooting Design and build IVR flows Monitoring IVR utilization and containment rates (main goal of this role) Drive higher containment rates without impacting customer experience Reconcile billing Report on IVR Metrics Understand IVR technology to better analyze behavior of callers and related metrics Perform other duties as assigned Qualified candidates will possess: BA/BS degree computer science, engineering, business or related...
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27
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PRAHS - New Jersey - Pennsylvania - and IVR vendors to develop study specific IVR requirements, creates and enforces the use of IVRS standards. Responsibilities may include collaboration with vendors and internal stakeholders to define requirements and develop implementation plans. Ensures adherence to IVRS standards, reviews study team business case proposals, and provides final go / no-go decision regarding requests to utilize custom functionality. Manage vendor performance and relationship(s) at the study level. Responsibilities may...
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21
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Scottsdale, AZ - CVS Location: Scottsdale, AZ Date: 05/05/2016 Job Code: 399739BR Categories: Customer Service Mechanical Engineering - Applied Mechanics Information Technology Healthcare Retail/Wholesale CVS Apply on the Company Site Saved! Diversity Network Job Details Title Advisor PBM IVR Production Support Req ID 399739BR Business Area CVS Health Job Category Customer Service Location - State/City AZ - Scottsdale Position Summary Provide level-2 production support... for CVS Health's inbound and outbound Interactive Voice Response (IVR) systems 24x7x365. The position requires off hour coverage that may fall outside of the normal primary or secondary support rotation. Provide operational, maintenance and administration (OAM) of CVS Health's inbound and outbound IVR systems. Coordinate Incident Management, Change Management and Problem Management efforts for IVR production support. Provide resolution to escalated issues. Perform incident trend analysis and defect...
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Tracfone Wireless Inc. - Miami, FL - Our IT Core Development team is seeking a Senior Speech IVR Developer. As the IVR Developer you will work with other TracFone and third party resources to build speech recognition capable solutions. You will have the opportunity to work directly with internal clients to understand their needs, explain the solutions proposed, and answer any questions they may have. Once a solution is agreed upon you will work with a team to implement that solution ensuring quality and consistency. TracFone... currently uses AVAYA Orchestration Designer and Nuance NDM so you will spend a significant portion of your time working with this tool set. Responsibilities: Develop and modify Speech IVR applications using Orchestration designer - Development of bi-lingual applications in English and Spanish, including administering bi-lingual speech through applications. Review call flows and UI specifications and create technical designs, system requirements and specifications. Work with basic Java and J2EE...
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Information Resource group, Inc. - Minneapolis, MN - IRG is seeking Contact Center Systems Developer(Cisco UCCE, IP-IVR and CUCM environments) for its client at Minneapolis, MN. Position: Contact Center Systems Developer(Cisco UCCE, IP-IVR and CUCM environments) Location: Minneapolis, MN Duration: 7 Months Responsibilities: Duties to include but not limited to: Scripting in our CISCO Enterprise ICM and IVR Environments. Complete Technical Design, Build, Test, Implementation and Support of projects as assigned. Consulting... on contact center projects that Scott is both the primary and/or secondary on. Tier 2/3 support of existing contact applications. Skills Required 3-5 years of development and senior technical support experience in the Cisco UCCE, IP-IVR and CUCM environments. Experience providing customer service using call center applications. Experience gathering requirements in a collaborative manner, producing specifications and design in a contact center environment Apply at: Please send your resume...
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Tampa, FL - This role as IVR Business Analyst will involve working directly with call center leadership, multiple I.T. and Telephony support teams, and any Telephony and network Vendors to ensure quality and timely solutions to meet business needs. Responsibilities: Requirements Management - Translating and simplifying requirements then recording and managing the communication of those requirements. Reporting work status updates, providing honest and true representations of effort and progress..., facilitating meetings, identifying and notifying business issues and pain points so that decisions can be made on comprehensive technical solutions suggested. Using a combination of reporting applications, track & report on IVR retention and success levels. Tuning analysis – using various speech recognition analysis/tuning tools & methods (Nuance Application Report (NAR), live call monitoring, call logs, analyze caller behavior and transaction success rates with respect to IVR applications. Create...
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28
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Cognizant - Basking Ridge, NJ - opportunities and treatment and a work environment free of harassment Qualifications Technical Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Core Java PL1 Required 2 Cisco Unified CVP PL1 Required 3 Cisco Unified IP IVR PL1 Required Domain Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Claims NA Required Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring...
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