Freelance IVR Jobs : Maryland

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keybusinessglobal.com - Detroit, MI - Data Center operations, Web, App, Database, Storage, Network coordination/management, Information Security work is a must. Preferred Skills : Domain : Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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Total System Services - Austin, TX - for those who accept the challenge. If you are looking to make a valuable difference for people everywhere — and for yourself — we may have the right place for you. The IVR Analyst plays a critical role in forming key business strategies affecting all departments and channels. Demands include data mining, data aggregation, analysis of business processes to maintain efficiencies; analysis of compliance with regulatory requirements; benchmark analysis of expected customer behavior, and developing ad hoc...
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Broward Health - Fort Lauderdale, FL - Broward Health Imperial Point in Ft. Lauderdale, FL is a 200+ bed facility focused on working as a full partner in the well-being and growth of the communities it serves. Monday-Friday, On-call weekends. (25524 - 04/13/17) RETENTION BONUS $5,000.00 Current State of Florida RN licensure. Two to three years of Critical Care or Interventional Radiology experience required. On call coverage required. Current BLS & ACLS required. Thank you for your interest in Broward Health. Broward Health is an EO/AA procurer of goods/services, M/F/D/V....
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Assurant - Miami, FL - Lead IVR Software Engineer Assurant is hiring a Contact Center Lead Software Engineer to deliver an excellent customer experience to our customers and to support the contact centers within Assurant. The Contact Center Development team provides valuable customer experience and cost savings enhancements to the contact center software and ensures their reliability. The Lead Software Engineer analyzes requirements and designs, develops, tests, deploys and maintains application systems in... response to enterprise needs of moderate to high complexity in the fast paced contact center environment. 70% new IVR development 30% Maintenance Qualifications Basic Qualifications: Bachelor’s degree in Computer Science, Management Information Systems, or some related area 10+ years of professional experience in a related field with increasing responsibility 10+ years of software design, development and implementation 5+ years of Java development experience Ability to analyze complex...
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CyberCoders - Sunnyvale, CA - If you are a Genesys IVR Lead Developer with experience, please read on! We are a 25-year old, fast growing digital transformation company that is headquartered in Silicon Valley. We have job location... Make your profile visible to over 350 recruiters looking to place candidates like you....
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USA - requirements and in turn defining and designing the system requirements to meet the business need. Projects are focused on enhancing a mature, speech enabled and hosted IVR platform with expansive backend integration which has been in production. The Analyst is responsible for shaping and governing how both internal/external clients experience Bank of America IVR and other contact center interaction services. Responsibilities: Gain a solid understanding of the current system by researching project... consider and avoid potential issues with the release of new requirements/services Understand the service lifecycle from an end user perspective, bridging the gap between the customer experience and advanced technology services and capabilities Proactively prepare internal and external service providers and change management systems to effectively support services Manage business expectations and ensure commitments are met Required Skills: 3-4 Years solid experience with Speech IVR...
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Rapid Interviews - Concord, NC - To apply to this position directly, please visit the following link:https://rapidinterviews.com/job/ivr-developer-with-crg/ The position listed below is not with Rapid Interviews but with CRG Rapid Interviews is a private organization that works in collaboration with government agencies to promote emerging careers. Our goal is to connect you with supportive resources to supplement your skills in order to attain your dream career. Rapid Interviews has also partnered with industry leading... consultants & training providers that can assist during your career transition. We look forward to helping you reach your career goals! If you any questions please visit our contact page to connect with us directly IVR DEVELOPER One of our clients in the University area is seeking an experienced IVR Developer with hands-on experience develop IVR applications and Avaya. This person will be analyzing, designing, implementing, and maintaining all IVR applications and systems for the company's operations...
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California - A provider of innovative customer experience solutions has a current position open for a Work from Home IVR Architect in Gold River. Individual must be able to fulfill the following responsibilities: Working with customers to identify business and technical requirements Architecting solutions which meet business and technical requirements Performing hands-on application development Qualifications for this position include: 3+ years of IVR development experience 5+ years of J2EE or .NET...
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Visa - Austin, TX - and software applications across multiple functional areas including: voice routing, IVR applications, CRM integrations, call recording, and reporting. - Work across a diverse set of technology teams and vendors to deliver the solutions that align to our business partner's strategy and operational objectives. - Assemble and lead cross-organizational high performance teams, creating a collaborative environment and driving projects from conception to completion. - Provide timely and accurate...
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Spectrum - Charlotte, NC - Client Reference Code: 196518-2 JOB SUMMARY This role will work closely with vendors to document caller experiences and identify opportunites for Interactive Voice Response (IVR) containment and customer satisfaction improvement. This person will design, conduct and report on a variety of caller experience testing initiatives, conduct system changes, perform analysis and reporting, and assist with all Charter system operations. Additionally, they will evaluate natural language and voice... recognition technologies that contribute to Charters vision for Interactive Customer Care. MAJOR DUTIES AND RESPONSIBILITIES Deeply understand and recommend IVR and speech recognition technologies and self-service systems to ensure the customer experience with Charters implementation is industry-leading.Manage the creation of test environments, test accounts and test data requestsWrite detailed test scripts with acceptance criteria.Report test case execution performance and provide failure...
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