Freelance IVR Jobs : Maryland

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23
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IDC TECHNOLOGIES INC - Wilmington, DE - : "•Demonstrated ability to read through requirement and design documentation and identify test scenarios for functional testing for IVR and Call routing applications. Demonstrated ability to write quality IVR and Call routing test scenarios. Experience performing IVR and Call routing test execution. Demonstrated ability to follow QA process and standards Demonstrated understanding of the SDLC Demonstrated ability to achieve comprehensive test coverage by understanding the test scope...
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Sterling5 Inc., - Schaumburg, IL - : ROLE : SOFTWARE ENGINEER (JAVA IVR) LOCATION :SCHAUMBURG, IL CONTRACT TO HIRE AFTER 3 MONTHS Roles and Responsibilities: Lead an onshore/offshore IVR development team Plan an agile development schedule Assist with understanding and resolving technical issues Work with the client to clarify requirements/design Coordinate with other team leads to direct an overall program plan Influence and execute on a multi-year strategic phased development plan Will interface with other depts... for design clarification Experience overseeing team task management and work planning Desired Skills: Experience in Telephony/IVR Integration with Avaya 3-5 years of experience with Agile development methodology or delivery background 2-4 years of experience in the PBM/Healthcare/Claims Platform domain 1-3 years of Call Center experience Scrum Master experience Experience with MS Visio Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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10
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Illinois - A healthcare organization needs applicants for an opening for a Work from Home IVR Systems IT Systems Analyst Consultant in Schaumburg. Must be able to: Evaluate business requirements and prepare the detailed functional and technical specifications that follow project guidelines Ensure IT deliverables align with business requirements with measurable results Communicate design to all stakeholders and varying levels of the organization Qualifications Include: 5 years of Relational...
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Techstar - Warren, NJ - : CTI Developer 5+ years of experience in Telecom IT , particularly with IVR/CTI Technologies 4+ years of experience in Core Java 3+ years experience working with J2EE Design Patterns 3+ years of experience in architecture, design and development of multithreaded applications At least 3+ years of experience in design and implementation of Message-Driven Architecture, with technologies like IBM MQ, RabbitMQ 2+ years of experience in designing multi-tier Caching frameworks using legacy... as well as Cloud-based technologies Exposure to real-time reporting/monitoring frameworks to be applied to monitor IVR/CTI Call Flows. Hands-on experience with Cassandra/DynamoDB is a plus. DevOps/Cloud Environment- based development experience is a plus. Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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22
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IDC Technologies - San Ramon, CA - : Job Title Contact Centre : Network Voice - Cisco Nuance IVR Maintenance & Operation Relevant Experience (in Yrs) 10years + Technical/Functional Skills • The Nuance IVR Production environment responsibility, issue resolution and closing. Programmer/Analyst designs, develops, modifies, configures, debugs and evaluates application programs for functional business areas Applicant should have excellent Technical skillset, also should sound knowledge of whole system to maintain the IVR system.... Should be able perform day to day housekeeping activities. Development and documentation of deliverables, and specifications on a project-by-project basis as defined in the IT Methodology, in collaboration with stakeholders. Coordination with stakeholders and architects to understand, anticipate, and meet current and future business needs. Modify and configure current IVR applications/systems as specified in the requirements and/or technical design document. Prepares and obtains approval of system...
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16
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Torrance, CA - IVR BSA Torrance, CA Full TIme Experience in working with business to formalize requirements Experience in writing Business Requirement Document (BRD) Working knowledge of Genesys Interactive Voice Response system Knowledge of voice User Interface (UI) specification Experience in writing User Interface Design Document (UIDD) Knowledge of Agile, Iterative Proficiency in working with business and technical teams Experience in working with business to formalize requirements...
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17
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Torrance, CA - Job Title: Sr. IVR Technical Lead Location: Torrance, CA 90501 Duration: 12 months Summary The successful technical lead candidate is a seasoned IVR Professional with strong leadership skills and demonstrated experience in application, data migration, analysis and integration implementations. Technical Experience - 75% Analyze the current Voice Self Service channel/platform and execute proactive changes to better the customer experience and business need. Collaborate... with business partners to analyze and understand business problem/need with in the Voice Self Service channel Plays a critical part in defining the future strategy, priorities and roadmap for Self Service applications. Implements speech/voice recognition IVR and self-service flows that leverage the technology. Integrates IVR with various back-end systems, databases, telephony interfaces and CTI environments. Responsible for the design, coding, testing and customized delivery of integrated web-services...
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24
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Genesys - Denver, CO - Position: IVR PS Consultant Company: Genesys Job Location(s): Denver, CO; Oklahoma City, OK; Washington, DC Start Date: As soon as possible Employment Term: Regular Employment Type: Full Time Starting Salary Range: Not Provided Required Education: Bachelor's Degree Required Experience: 2 to 20+ years Required Security Clearance: None Related Categories: IT - General, Telecommunications Position Description IVR PS Consultant (160000EA) Summary As a Solution Implementation Consultant...
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Calance US - Plano, TX - status. - Ensure timeliness, completeness, consistency, and accuracy of all deliverables. - Own and follow up on action items, issues and risks. Escalate when necessary. REQUIRED SKILLS/EXPERIENCE: - 4+ years relevant BSA work experience. - Experience with Call Center Telephony (IVR, Genesys, Avaya, NICE, WFM, Dialers) (Required) - Cloud Services integration desired (ex. ). - Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, MS Project, etc). - Strong understanding...
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13
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CES Limited - Warren, NJ - : Please send me your Updated Resume to:- ramesh.annapureddy (at) cesrpo.com Need : GC/USC/TN for this position Interview process: Phone & Skype Mail mw your resume to ramesh.annapureddy (at) cesrpo.com One of my client is looking for IVR Software engineer let me know if you would like to move forward with the below position, so that we can have the ball rolling. Job Role: IVR Software engineer Location: Warren, NJ Duration: 5+Months Job Description: Design and code... from specifications, analyzes, evaluates, tests, debugs, documents, and implements complex IVR software apps. Uses coding methods in specific programming languages to initiate or enhance program execution and functionality. Interface with different departments within the organization regarding new deployments. Requires a bachelor''s degree in area of specialty and at least 8-10 years of experience in the field or in a related area. Must have: -Expert hands on IVR development experience for Avaya AAEP or Cisco...
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