Freelance IVR Jobs : Maryland

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19
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IT-SCIENT LLC - Redmond, WA - Genesys, IVR development, call flow, UI, Rule engine, Reporting, Experience in Implementation of Intelligent Queuing and Routing solution Preferred Skills : Genesys, IVR development, call flow, UI, Rule engine, Reporting, Experience in Implementation of Intelligent Queuing and Routing solution Domain : Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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Diverse Lynx - Phoenix, AZ - IVR Technical Project Manager Location - Phoenix, AZ Rate - Open No of positions - 2 Job Description - · Skilled Genesys resource with strong organization change management skills. · Extensive project management experience with excellent interpersonal and written and verbal communication skills and the ability to manage multiple projects and resources through all phases of the SDLC. Job Responsibilities Reviews project proposal or plan to determine time frame, procedures...
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15
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Brooksource - USA - Software Engineer (IVR) Basking Ridge, NJ As the Software Engineer, you will partner with business stakeholders and technology peers to design, document and drive Voice User Interface (VUI) delivery. You will play a key role in the delivery of new and innovative interactive voice response solutions for an enterprise company. Responsibilities include developing VUI documents, dissecting business problems, documenting and grooming JIRA stories and driving deliverable timelines throughout... development life cycle. Responsibilities: Manage development project lifecycle Development and strategize Voice User Interface initiatives Document and groom JIRA stories Perform SQL query development to measure application performance Required experience: 2+ years experience in Voice User Interface experience design 2+ years experience of IVR application design experience Experience working with a Speech Technology Vendor (Nuance preferred) Business analysis experience...
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24
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Information Resource group, Inc. - Minneapolis, MN - IRG is seeking Contact Center Systems Developer(Cisco UCCE, IP-IVR and CUCM environments) for its client at Minneapolis, MN. Position: Contact Center Systems Developer(Cisco UCCE, IP-IVR and CUCM environments) Location: Minneapolis, MN Duration: 7 Months Responsibilities: Duties to include but not limited to: Scripting in our CISCO Enterprise ICM and IVR Environments. Complete Technical Design, Build, Test, Implementation and Support of projects as assigned. Consulting... on contact center projects that Scott is both the primary and/or secondary on. Tier 2/3 support of existing contact applications. Skills Required 3-5 years of development and senior technical support experience in the Cisco UCCE, IP-IVR and CUCM environments. Experience providing customer service using call center applications. Experience gathering requirements in a collaborative manner, producing specifications and design in a contact center environment Apply at: Please send your resume...
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10
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Xchange Softwares - Chicago, IL - IT/Software, Financial, Government, HealthCare, Retail, Dot Com, Insurance, Pharmaceuticals, Manufacturing, Telecom Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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16
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Norman, OK - RN Travel Nurse IVR Travel RN, Radiology Registered Nurse Travel nursing job for an experienced Interventional Radiology RN. The travel RN is responsible and accountable for the delivery and coordination of patient care. The Interventional Radiology RN must demonstrate the ability to make clinical judgments and utilize critical thinking in an effective and efficient manner with supervision. Additionally, Interventional Radiology RNs will perform according to the standards of their discipline...
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13
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WellCare - Tampa, FL - Location: Idlewild Ave, Tampa, FL/REMOTE Reporting to: Sr Mgr, Telecommunications Department: Ops-Core Implements, maintains, administers and supports a contact center and IVR third-party application. Completes assigned work to a contact center and IVR third party application through configuration and/or coding. This position requires subject matter expertise (SME) with a Contact Center and IVR third-party application and ability to determine the best solution to meet specific requirements... An Associate's Degree in IT * Required or equivalent work experience * Preferred A Bachelor's Degree in IT Candidate Experience: * Preferred 5+ years of experience in directly related telecommunication experience * Required Other Experience working with enterprise level telecommunications contact center systems, call routing, quality recording, IVR development Candidate Skills: Licenses and Certifications: A license in one of the following is required: * Other Technical Skills: * Required Intermediate...
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11
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Comcast - Georgia - day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary: Sole responsibility for analyzing and evaluating operational performance metrics and resources for IVR. Maps metrics against the Company's operational plans and tactical/strategic goals to ensure alignment and focus. Creates and facilitates reporting and analysis to evaluate operational... reporting issue resolution to various departments within the company. Has in-depth experience, knowledge and skills in own discipline. Acts as an IVR “subject matter expert”; effectively communicates the technology to colleagues with minimal experience or knowledge. May act as SME for all HRIS related inquiries and projects. Core Responsibilities: - Provides weekly, monthly, and annual reports. Provides special reports and analyses to support the business as necessary. - Supports efforts...
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Verizon - Alpharetta, GA - What you'll be doing... The IVR Application Developer isresponsible for designing, developing, building and testing routing scripts in a contact center application developed by inContact on behalf of our customers. Activities involve designing and building business rules needed to successfully configure ACD, IVR, and multimedia routing for VCC customers' contact centers. This involves working with the customer's designated telecom/contact center specialists to gather requirements of the new... applications Strong technical knowledge in the telecom and contact center industries Strong proficiency in Microsoft software applications: Word, Visio, Excel, PowerPoint & Project Technical abilities involving IVR/ACD, CRM Integration, and Web Services development Knowledgeable in the telecom industry with emphasis on toll free routing, VoIP and ACD/IVR functionality Even better if you have… Theability to develop multiple customerapplications at one time Proven ability to coordinate, communicate...
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23
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Boat U.S. - Alexandria, VA - IVR Developer - Job Location:Headquarters - Alexandria, VA - Job Status:Full Time - Position Type:IT - Operations - Date Posted:11/15/2017 - Location Address:880 S. Pickett Street Alexandria, VA 22304 - - Job Description: - BoatU.S., a part of GEICO and the Berkshire Hathaway family of companies, is looking for an Customer Voice Portal Developer at our Headquarters in Alexandria, VA. The shift will be Monday - Friday with flexible start time 7 AM - 9 AM. Job Duties/Responsibilities... principles - Exceptional analytical, troubleshooting & problem-solving skills Desired Qualifications - Cisco CVP Developer (call studio, application development and implementation) - Cisco Contact Center Enterprise Administration - Familiarity with Cisco Finesse - Knowledge of VoiceXML and IVR scripting - Knowledge of CSS, Javascript, HTML, XML - Experience with Scrum and the Agile SDLC About BoatU.S. BoatU.S., part of GEICO and the Berkshire Hathaway family of companies, offers...
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