Freelance IVR Jobs : Maryland

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13
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Connecticut - A company that is composed of premier retirement, investment and insurance businesses is seeking a Telecommute Call Routing and IVR Business Analyst in Windsor. Core Responsibilities Include: Become a subject matter expert on core Call Routing and IVR system functionality Identify call routing capabilities and develop road maps required to support evolving business and operating models Design, document, test, implement and maintain Call Routing and IVR configuration Position Requirements... Include: Bachelor’s Degree or equivalent in a directly related field Six years technical Call Routing/IVR related experience with business systems analyst capabilities Extensive background/understanding of Financial services contact center needs Voice and Data Network Infrastructure knowledge...
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17
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IT Consulting Firm - Jacksonville, FL - This position will monitor, maintain and project manage Avaya IVR platform. First brining up new IVR campaigns and then to migrate existing campaigns from 3rd party IVR providers on the new OCCM IVR platform. In addition, this person will work with business units and other project teams to lead discussions on IVR capabilities and campaign design. Once campaign designs and business unit requirements are defined this position will also build campaigns with the environment. REQUIREMENTS... / RESPONSIBILITIES · Avaya IVR platform and campaign design experience utilizing Avaya Experience Portal, POM and Orchestration Designer. · A project management skill set will be required to track and update team members during campaign implementation. · TTS and speech recognition utilizing Nuance. · CTI integration and development utilizing Avaya AES and .net API. Good knowledge in Client-Server development using .Net and/or XML. Qualifications EXPERIENCE · Minimum 5 years’ experience...
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Infojini - Columbia, SC - others. Infojini, Inc is an equal opportunity employer and considers all qualified individuals for employment irrespective of thier race, gender, age, color, ****** orientation. We offer an excellent compensation package which includes a good base salary with bonuses, insurance (medical, dental, vision, etc), paid vacation and much more. Thanks and Regards, Pearl Kingston Technical Recruiter Infojini Consulting Contact 443-321-2721 Fax 443-283-4249 IVR System, VIRTUAL CONTACT CENTER...
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RedSalsa Technologies, Inc. - Columbia, SC - Our client is interested in hiring an Project Management Enterprise who has strong technical background in PM, PLC, Vendor Management, IVR Development and deployment, document business rules. Please let us know whether you would like to be considered. We hope you do as this is truly a great opportunity to make a difference. If you are interested please respond back to this e-mail with your updated resume and a summary of your key skills and the compensation you are looking for. The... Years 2 - 4 Years Program Management - RUP methodology Eliciting, mining, and documenting business rules, processes 1 (Priority) Advanced Within 5 Years 2 - 4 Years Program Management - RUP methodology PLC - Project Life Cycle Methodology 1 (Priority) Advanced Within 5 Years 2 - 4 Years Program Management - RUP methodology Vendor management experience 1 (Priority) Advanced Within 5 Years 2 - 4 Years Additional Skills Desired experience with IVR development deployment Project Manager, IVR, Document...
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22
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K-Tek Resourcing LLC - Miami, FL - Hi, We have an opening for- Sr. IVR Developer Location- Miami, FL. JD- Develop and modify Speech IVR applications using Avaya Aura Orchestration designer (AAOD). Review call flows and UI specifications and create technical designs Integrate with SOAPRESTful web services through AAOD. Work with basic Java and J2EE technology with basic understanding of Application Server such as Weblogic. Should have experience in leading development teams Should done minimum one E2E IVR Avaya Implementation... Install, maintain and tune JavaJ2EE applications. Should have experience in designing the solution Should mentor Junior members of the development team Should have very good analytical and troubleshooting skills. Preferred- JavaScript, XML, XPath, XSLT, OOPS concepts For more details contact sam.millerktekresourcing.com Avaya Aura Orchestration designer (AAOD),Java, J2EE, IVR...
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Realsoft Inc. - Scranton, PA - and support services at competitive costs and stringent quality benchmarks. At the same time, our methodologies ensure efficient deliveries at significantly reduced time. Successful engagements includes custom-developed client systems and processes, vendor-supplied out-of-the-box solutions, and applications that were configured for standalone or integrated environments. Job Description: Duration:12+ Months JOB DESCRIPTION:IVR BSA: Serves as a liaison between the business community and the IT... requirements for PBX, IVR, Call recording, reporting, and telephony infrastructure changes. Candidates must have exceptional oral and written communications and customer service skills. Experience with telephony administrator tools is helpful (i.e. Nice, CMS). Must have experience leading the caller experience of natural language, directed dialog and DTMF Interactive Voice Response applications. Advanced experience in all phases of caller interface design, development, and tuning....
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Vinsari LLC - Irving, TX - Published Description: Dallas, TX This position will be focused on the development of external customer projects that involve many applications using different technologies. In the role of application developer, the candidate will work with industry standard telephony platforms to deliver customer projects that consist of IVR, Web, and CTI applications. This position requires that the candidate works well with customer contacts (technical and business users) as well as project management... with each project. Ideal candidates will possess experience with the full life cycle of application development and call center technologies such as CTI, VXML, and speech recognition software. Responsibilities: Develop IVR, Web, and CTI applications to specifications Integrate code with customer environment and systems Unit test applications to hand off reliable code to QA Work with QA to resolve issues found during testing Support customer functional, user acceptance, and stress testing Document high...
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ERP and ERP Corp - Richmond, VA - Genesys IVR Location: various places from East coast of USA and CA Positons: 15+...
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Jawood - Durham, NC - Genpact is seeking a Senior Enterprise Project Manager who has familiarity with IVR/VRU (automated call routing systems). This PM will be responsible for a project implementing automated agent software with the goal to allow these automated agents to answer many of the common questions posed by members and providers. Experience in the healthcare payer industry preferred. Must also have knowledge/experience of the following: Customer service functions and concepts & metrics like avg. Call... times, hold time, lost calls, call routing etc. Familiarity with IVR/VRU (automated call routing systems); Understanding the type of questions posed by members like id cards, claims, provider locations, benefits, etc. Understanding the type of questions posed by providers like claim payment status, member eligibility, benefits, copays, coinsurance, prior authorization etc; Knowledge of encoding rules and policies into the agent software like Watson. Qualifications: Bachelors degree...
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28
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Verizon - Warren, NJ - , sizing, configuring and scheduling. You will develop resolutions to complex problems creatively and make decisions that impact projects & staff members. This position is for a senior level speech recognition expert to work on implementing and updating advanced automatic speech recognition in directed speech and SpeakFreely grammars for IVR applications. Responsibilities will include transcription analysis and proposals of findings for improving recognition accuracy. The individual...
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