Freelance IVR Jobs : Maryland

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Burgeon IT Services - Saint Louis, MO - : Position: Business Analyst With Ivr Location: Saint Louis MO Duration: 6 Months JD Requirement analysis Documentation UAT support Must Have Skills IVR Contact center Requirement engineering Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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Technocraftsol - Columbus, OH - : Position: IVR/Telephony Engineer Duration: 6+ month Location: Columbus, OH Job Description: IDMS, Chase Canada and Card UIP upgrades, iWD Intelligent Queue Mgmt for GTI, PBX replacement ,Critical support of the Call Routing Hardware Tech Refresh, Operations Stability, Fungible seat initiative "Resource will be tasked with but not limited to, SBNG deliverables (e.g., supporting IVR to IVR transfer's with data. configuring and testing new ERP, updating Retail 48 IVR''s/192 ports per IVR..., strategy updates and synch/translate KVPs between Card and Retail. Working with GTI and Verizon to configure new access numbers per erp(VZB TFNs terming to card IVR ERPs), to move call from retail IVR to Card IVR and support NGSN changes (likely entry point 61 like fungible and added to TNT DB2) Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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Pleasanton, CA - at management and executive levels for funding and scope decisions Qualifications Bachelors degree in a related field or 4 additional years of equivalent work experience. 8 years related experience System experience in contact center consulting and the design, development and integration of complex contact center systems and applications (IVR, Skills based routing; good to have exposure in NICE, Aspect, Opstel, CTI, Symon, etc.) Experience performing business analysis, system/application design...
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CyberCoders - Ontario, CA - If you are a Integration Specialist- IVR, Electronic Billing and Payments with experience, please read on! What You Will Be Doing Create and test projects Troubleshoot project errors Create and test IVR scripts for multiple clients Identify and resolve Call Center telephone or computer failures. Maintain Call Center telephone equipment Set up imports and export of calling tables for outbound calling campaigns Manage Call Center headset inventory May facilitate Call Center training... curriculum as needed Miscellaneous duties as assigned What You Need for this Position ***IVR EXPERIENCE REQUIRED*** Payments experience preferred Data Entry computer experience MS Office experience Strong problem solving skills Self-motivated and able to work with minimal supervision Strong computer knowledge General Networking knowledge MS Visual Basic skills and MS Visual Studio Skills Flow charting skills Excellent written, verbal and interpersonal communications skills...
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IDC Technologies.com - Newark, NJ - : Job Title IVR Developer in Avaya/Nuance platform Relevant Experience (in Yrs) 6-8 years Technical/Functional Skills IVR Developer in Avaya/Nuance platform Development experience in PL/SQL, SQL Server, Visual basic and Java Experience Required 6-8 years Roles & Responsibilities IVR Developer in Avaya/Nuance platform Development experience in PL/SQL, SQL Server, Visual basic and Java Generic Managerial Skills None Education Work Location Newark, New Jersey Client : GE Work...
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Indu Tech - Dallas, TX - . Experience navigating up to 400 pages of Visio requirements documents is a plus along with experience with Voice XML and IVR text to speech and Cisco ICM or Genesys Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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Princeton Information - Paramus, NJ - Senior Java IVR expert needed to develop voice solutions in the contact centers. This candidate is responsible to support all the AOM application, corresponding business transactions and production support. ESSENTIAL FUNCTIONS Define IVR requirements with the business. Build, configure and implement Genesys IVR applications utilizing campaign management toolset. Devise and present solutions to larger audience to ensure buy in by both business/technical team. Troubleshoot and resolve issues... and offshore team in delivering best in class solution in Contact center space. Participate in 24X7 on call support rotation. Qualifications: QUALIFICATIONS Bachelor’s Degree plus 8-12 years relevant experience. Experience with Genesys Outbound contact manager 7.6, CCPulse, Outbound contact server, Genesys Campaign management. Experience with Genesys Framework, SIP, Voicemail, Internet contact (email), Outbound Contact, Proactive Notification, T-Server, I-Server, GVP IVR, Stat Server, Infomart...
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Charter Communications - Stamford, CT - ’s business strategy and it’s the philosophy that guides our 90,000 employees. JOB SUMMARY Seeking a business owner for Charter’s Interactive Voice Response (IVR) support channel. This role will actively work with vendors and internal departments to refine Charter’s IVR experience to be industry-leading as a self-support channel. This person will manage all system changes, perform analysis and reporting, and act as the primary lead within Charter for system operations. Additionally, they will evaluate... and implement natural language and voice recognition technologies that contribute to Charter’s vision for Interactive Customer Care. The ideal candidate has technical knowledge of telephony and IVR technologies, strong vendor management skills, demonstrated experience leading technology projects, and is passionate about customer experience. MAJOR DUTIES AND RESPONSIBILITIES Deeply understands consumer and industry trends related to natural language/ voice recognition self-support systems and ensures the...
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NAM INFO INC - Kansas City, MO - Hi, Greetings from NAM Info Inc Below is the JD. If interested Kindly share resume with contact details and also let me know the expected hourly rate? Note: Send resumes to Chandra@namit.com for quick submittals There are four requirements in this one. All in Kansas City, MO IVR CVP Supervisor CVP Java Developer IVR CVP Call Studio Developer IVR Cisco ICM Developer ICM Tier 2 IVR CVP Supervisor At least 5 years of years of Java development experience At least 5 years of experien .......
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Thompson Technologies - Norcross, GA - Thompson Technologies has an immediate need for a IVR Engineer / Network Engineer for a Full Time position in the Norcross, GA area. Qualified candidates for this position will have: Have a strong understanding of SIP protocol, setup and tear down (troubleshoot SIP and RTP issues via packet capture). Familiarity with dial-peer routing and number manipulation. Minimum 1-2 years of hands-on experience in large scale data center networks. Experience providing operational support of the data... center network infrastructure Experience developing and integrating the network requirements for the LAN and WAN; this includes routers, switches, firewalls, and load balancers but primarily the IVR systems and SIP troubleshooting: Technologies used in the data center include: Cisco Nexus and Catalyst platforms, Cisco Adaptive Security Appliance (ASA), Cisco Routers, F5 BigIP load balancers (LTM, GTM, SSL Termination), BGP, EIGRP, VPN/DMVPN Ability to provide customer-facing support in...
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