Freelance IVR Jobs : Maryland

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19
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Chandler, AZ - The IVR Channel Strategy Owner is responsible for defining and coordinating the business direction and vision of the IVR channel, focusing on customer experience and driving self-service where possible. Responsibilities Establish customer experience vision for IVR channel, inclusive of automation/self-service opportunities and routing out to teammates to streamline the experience and reduce transfers. Understand the various business challenges and needs around the global footprint to vet out... the specific IVR opportunities, working with business leaders, site leaders, and other stakeholders to identify the business requirements and prioritization. Review customer feedback, data, call listening, business and other partner feedback to quantify and prioritize business needs. Partner effectively with Product Owners to share the needs of the business and the business problems. Understand the capabilities being created and establish operational readiness plans to ensure the business...
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15
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Redmond, WA - Job Description Infosys- Engineering Services - Technology Lead- US - IVR Testing Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 200,000 innovators, across the globe... to apply. We are unable to sponsor at this time. Qualifications Basic Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of experience with Information Technology Preferred At least 3 years of experience in IVR Manual Testing Knowledge in contact center domain Knowledge of Automation Testing is a Plus Knowledge in Contact Center Technology...
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20
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Yoh - Sandy Hook, VA - Bilingual IVR QA - must be fluent in either Spanish OR French for a 12-24 month contract opportunity with Yoh's client located in Richmond, VA. The Big Picture - Top Skills You Should Possess: IVR QA with experience using Cyara IVR tool Fluent in either Spanish or French Experience with Parasoft or Montebank or any other Service Virtualization What You'll Be Doing: IVR testing with test coordination Create, execute, and manage test cases with or without business requirements... or design docs Testing the IVR system and the language - Spanish or French What You Need to Bring to the Table: Three to Five years of testing specializing in IVR Fluent in Spanish or French Experience testing IVR systems for a financial institution is a plus Experience with Parasoft or Montebank or any other Service Virtualization In It For You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client...
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Lewiston, ME - RN Travel Nurse IVR Travel RN, Radiology Registered Nurse Travel nursing job for an experienced Interventional Radiology RN. The IRN will assist the interventional radiologist during procedures involving all modalities of radiology. Apply Now Requirements: 1 year of recent experience, active RN license, BLS :: Travel RNs earn outstanding wages :: Many Radiology travel nursing jobs are available throughout the US including unadvertised jobs that will never get published online. Get access...
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21
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Charlotte, NC - Des Moines, IA - Job Description Infosys- Engineering Services - Technology Lead- US - Business Analyst IVR Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 200,000 innovators, across the... insights and execution excellence. EOE/Minority/Female/Veteran/Disabled/****** Orientation/Gender Identity Auto req ID 28021BR State / Region / Province North Carolina Country USA Interest Group Infosys Limited Role Technology Lead - US Company ITL USA Work Location Charlotte, NC Domain Engineering Services, Retail ,CPG and logistics, Software Engineering Skillset Contact Center , IVR, Requirement Specifications , Use Case Analysis...
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14
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Randstad Technologies - Ridgefield Park, NJ - system up-time · Understand and ensure system service level goals are met · Working knowledge of Contact Center Technologies (IVR, CTI, WFM, Call Routing, Network etc.) · Coordinate the implementation following the detailed implementation plan. · Build and complete Contact Center Implementation plan. · Provide executive updates on progress of implementation Qualifications: · Mandatory - Java skill to develop Restful API (Spring framework) - Apache Web server/Tomcat Web... plus - Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Media Server. - Genesys VXML scripting knowledge. Preferred Skills: · GVP Certifications are a big plus · Hands-on experience administering Redhat Linux 6.x as it relates to the GVP 8 environment · Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Media Server. · Nuance TTS. · Some IVR application development knowledge a plus....
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24
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Diverse Lynx - Plano, TX - Role:: Automation Tester using Cyara Location:: Plano, TX Position:: Full Time Job Description:: (1) 6+ years of Automation testing with 3+ years working as Automation Test Lead at client side using Cyara (2) Prior hands on experience of defining Automation framework independently for IVR automation tools like Cyara (3) Must have hands on experience in Script design/Construction/maintenance (4) Experience of working in Agile methodology using DevOps is preferrable (5) Prior experience...
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Navy Federal Credit Union - Vienna, VA - ; ensuring successful project implementation Broad experience implementing and supporting Contact Center voice applications in a large-scale 24x7 organization Experience with telecommunications applications such as Voice Calls, Interactive Voice Response (IVR), Advanced Call Routing, CTI (Computer Telephony Integration), Unififed communications such as voice, video, chat and secure messaging products Full product life cycle experience involving conceptual study, business requirements, business cases...
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24
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Collabera - Charlotte, NC - related to special initiatives or operations May have responsibility for a project and project budget May collaborate with external programmers to coordinate delivery of software application Routine accountability is for technical knowledge and capabilities Works under minimal supervision, with general guidance from more seasoned consultants Required/Desired Skills: Strong knowledge and experience with Java, J2EE, VXML, Nuance Development Framework and Genesys Prior experience with large IVR...
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9
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Nityo Infotech Corporation - El Dorado, CA - IT/Software, Financial, Government, HealthCare, Retail, Dot Com, Insurance, Pharmaceuticals, Manufacturing, Telecom Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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