Freelance IVR Jobs : Maryland

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23
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California - A company that provides innovative customer experience solutions that transform how their clients engage their customers across marketing, sales and contact centers is seeking a Work at Home IVR Architect near Gold River. Individual must be able to fulfill the following responsibilities: Working with customers to identify business and technical requirements Architecting solutions which meet business and technical requirements Leading a team of 2-5 developers Qualifications... for this position include: 3+ years of web based IVR development experience 5+ years of J2EE or .NET development experience 3+ years working with speech standards (VoiceXML, SRGS, MRCP, CCXML) 5+ years of relational database experience (Oracle, DB2, SQL Server) 5+ years of Eclipse or similar IDE experience 2+ year of Struts or other MVC based framework experience...
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AIG Technologies, Inc. - Charlotte, NC - IT: Senior IVR Contact Center Software Engineer (Charlotte, NC): Design, develop, & support of Interactive Voice Response (IVR) applications across all regions globally. Develop & enhance IVR applications using standard software development life cycle methodologies. Enhance the self-service experience & lead voice user interface design, development, performance tuning, & customer feedback. Design, implement, & execute changes, such as IVR scripting & grammar changes, computer-technology... integration call routing changes, & call recording platform configuration changes. Work with Avaya Experience Portal technology & platform. Develop IVR applications using the VXML programming language. Req's Master's degr plus 2 yrs exp. Telecommuting is permitted. Mail resume to AIG Technologies, Inc., Ref# AL-AIG-44, Attn: Lisa Goldner, 175 Water St., NY, NY 10038. No phone calls. Source - Charlotte Observer Please refer to the Job Description to view the requirements for this job...
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libsys inc - Franklin Lakes, NJ - Adobe Flash Catalyst, CCPulse, Genesys Campaign management, Genesys Framework, Genesys Outbound contact manager 7.6, Internet contact (email), Outboun Preferred Skills : Domain : IT/Software Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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The Judge Group - Saint Louis, MO - The Judge Group is currently looking for a Lead [IVR / Avaya] Engineer for a Full Time opportunity in St. Louis, MO Our focus is on experience not location. If the individual is not local he/she will be expected to relocate. Please note only individuals residing in the US will be eligible for relocation assistance. Position: Lead Applications Software Engineer Location: St. Louis, MO Duration: Full Time Salary: Call to discuss Keys: IVR, Avaya Orchestration, AES Description: Lead... team of Engineers/Developers in the design, development and support of IVR related initiatives (IVR app. dev., call flow development). Serve is a SME for Avaya’s Orchestration Designer. Expect to: - Be heavily involved with the design, architecture, development, and testing of solutions. - Learn and follow our methodologies for change control, release and validation. - also provide application support Requirements: - Bachelor's degree in Computer Science or related field. - IVR...
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Spectrum - Greenwood Village, CO - . Ensures solutions are tested appropriately and improve the overall customer experience. Perform other duties as requested REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Hands-on experience with the infrastructure components in the Charter Call Center Telecom footprint. Advanced knowledge of call center technology including ACD, IVR, PBX, IVR, CTI, WFM, Call Recording, Quality Management, SBCs, SIP, Routing / Queueing, Call flow development...
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Diverse Lynx LLC - Plantation, FL - software solutions and IT consulting services. With integrated solutions, software development, technical services, . helps customers achieve their technology goals thereby allowing the clients to focus on their business. Our experience, combined with dedication and timeliness, ensures the best value to our customers. Job Description Role : IVR Consultant Work Location & Address* Plantation FL 33388 Contract duration (in months)* 3 *Mandatory Job Details: Must Have Skills (Top 3 technical... skills only) * 1. VXML 2. Java Detailed Job Description: IVR Migration. Desired years of experience*: 2.5-3 years Education/ Certifications (Required): BE Top 3 responsibilities you would expect the Subcon to shoulder and execute*: 1. Design 2. development Will the candidate be client facing and/or working with business users? Yes What is the team size, make up, culture, soft skills, and dress code, Hours? Are you open to candidates from other states who can relocate to the...
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Prudential - Roseland, NJ - Prudential is seeking a highly motivated Systems Analyst to work closely with business and technical communities to implement IVR solutions to meet business objectives. This position leverages technical skills as well as exceptional project management, analytical, conceptual, and problem solving skills. Excellent communication skills will allow you to partner with internal and external business, systems, management, and vendor groups.The environment is fast paced and provides excellent... requirements Fully manage and define IVR projects; ensure complete costs and assumptions are documented and presented for each project, creating & maintaining: project plans while managing releases, requirements (VUIs and call flows), resources, schedules, estimates, testing support, and business expectations Fully understand and support the value of the SOPs; enforce the integrity of the information ensuring it is relevant, complete, and accurate. Actively identify gaps and define, document...
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17
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Saxon Global - Roseland, NJ - Hi, Hope you are Doing great We have an urgent opening with our client for the position IVR CTI Developer @ Roseland, NJ. Kindly let me know if the below position suits to your need and revert with your updated resume if you are interested. Title: IVR CTI Developer Location: Roseland, NJ Duration: 2 yrs JD: Looking for an IVR VoiceXML CTI Developer. This position is primarily responsible for the Design and Development of Speech enabled IVR applications: Producing Detailed Desi .......
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Western Union - Englewood, CO - , mobile, ATM/kiosk and stored value card strategies that meet the needs of today's global consumers and businesses. So, if you're looking for a company on the move - and truly one of the most diverse work environments on the planet - then Western Union could be for you. Right now, we are seeking a IVR Solutions Delivery Manager - Agile Product Owner for the IVR WuWay POD, based at Western Union's global headquarters in Englewood, Colorado. Critical resource needed to drive the IVR WuWay... POD initiatives forward. Key duties will include responsibilities for supporting the functional role of an IVR Product Owner “PO” leading initiatives that will focus on the identification of new solutions to drive the IVR POD strategy forward. Activities include leading IVR/CX/UX design sessions and related “pre-work” initiatives, writing user stories for the backlog funnel and ensuring we maintain an aggressive development and deployment pace. In this role, you will work closely with our vendors, business...
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Spectrum - Stamford, CT - Client Reference Code: 184419-2 JOB SUMMARYSeeking a business owner for Charters Interactive Voice Response (IVR) support channel. This role will actively work with vendors and internal departments to refine Charters IVR experience to be industry-leading as a self-support channel. This person will manage all system changes, perform analysis and reporting, and act as the primary lead within Charter for system operations. Additionally, they will evaluate and implement natural language and voice... recognition technologies that contribute to Charters vision for Interactive Customer Care. The ideal candidate has technical knowledge of telephony and IVR technologies, strong vendor management skills, demonstrated experience leading technology projects, and is passionate about customer experience. MAJOR DUTIES AND RESPONSIBILITIES Deeply understands consumer and industry trends related to natural language/ voice recognition self-support systems and ensures the customer experience with Charters...
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