Freelance IVR Jobs

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Integrated Technology Strategies Inc - Saint Louis, MO - : Title: Project Manager with IVR Experience Location: St. Louis, MO Duration: 6+ Months Must Have IVR call flow Experience Must Agile experience required; Waterfall preferred Ability to work in a cross functional project management environment with proven ability to drive large scale projects Ability to manage multiple stakeholders Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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sterling5 Inc. - Schaumburg, IL - : ROLE : SOFTWARE ENGINEER (JAVA IVR) LOCATION :SCHAUMBURG, IL DURATION : FULL TIME OR C2C Client : GalaxEsolutions Roles and Responsibilities: · Lead an onshore/offshore IVR development team · Plan an agile development schedule · Assist with understanding and resolving technical issues · Work with the client to clarify requirements/design · Coordinate with other team leads to direct an overall program plan · Influence and execute on a multi-year strategic phased development... both on and offshore teams · Experience in communicating directly with stakeholders for design clarification · Experience overseeing team task management and work planning Desired Skills: · Experience in Telephony/IVR Integration with Avaya · 3-5 years of experience with Agile development methodology or delivery background · 2-4 years of experience in the PBM/Healthcare/Claims Platform domain · 1-3 years of Call Center experience · Scrum Master experience · Experience with MS Visio Work...
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CyberCoders - Ontario, CA - If you are a Integration Specialist- IVR, Electronic Billing and Payments with experience, please read on! What You Will Be Doing Create and test projects Troubleshoot project errors Create and test IVR scripts for multiple clients Identify and resolve Call Center telephone or computer failures. Maintain Call Center telephone equipment Set up imports and export of calling tables for outbound calling campaigns Manage Call Center headset inventory May facilitate Call Center training... curriculum as needed Miscellaneous duties as assigned What You Need for this Position ***IVR EXPERIENCE REQUIRED*** Payments experience preferred Data Entry computer experience MS Office experience Strong problem solving skills Self-motivated and able to work with minimal supervision Strong computer knowledge General Networking knowledge MS Visual Basic skills and MS Visual Studio Skills Flow charting skills Excellent written, verbal and interpersonal communications skills...
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Charter Communications - Stamford, CT - ’s business strategy and it’s the philosophy that guides our 90,000 employees. JOB SUMMARY Seeking a business owner for Charter’s Interactive Voice Response (IVR) support channel. This role will actively work with vendors and internal departments to refine Charter’s IVR experience to be industry-leading as a self-support channel. This person will manage all system changes, perform analysis and reporting, and act as the primary lead within Charter for system operations. Additionally, they will evaluate... and implement natural language and voice recognition technologies that contribute to Charter’s vision for Interactive Customer Care. The ideal candidate has technical knowledge of telephony and IVR technologies, strong vendor management skills, demonstrated experience leading technology projects, and is passionate about customer experience. MAJOR DUTIES AND RESPONSIBILITIES Deeply understands consumer and industry trends related to natural language/ voice recognition self-support systems and ensures the...
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Inficare - Wilmington, DE - Company Description InfiCare Technologies Job Description Position: Quality Engineers (IVR- Interactive Voice Response) Location: Wilmington, DE Mode of hire: Long-Term Contract IVR = Interactive Voice Response. Knowledge of Hammer Call master is important. Quality Engineers with expertise in Hammer CallMaster with VB scripting, OTA integration along with SME experience in more than one of the following technologies: 1. IVR VXML testing 2. NICE Call recording testing. 3...
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Franklin Lakes, NJ - Senior Java IVR expert to develop voice solutions in the contact centers. This candidate is responsible to support all the AOM application, corresponding business transactions and production support. ESSENTIAL FUNCTIONS • Define IVR requirements with the business. Build, configure and implement Genesys IVR applications utilizing campaign management toolset. Devise and present solutions to larger audience to ensure buy in by both business/technical team. • Troubleshoot and resolve issues related... and offshore team in delivering best in class solution in Contact center space. • Participate in 24X7 on call support rotation. QUALIFICATIONS • Bachelor’s Degree plus 8-12 years relevant experience. • Experience with Genesys Outbound contact manager 7.6, CCPulse, Outbound contact server, Genesys Campaign management. • Experience with Genesys Framework, SIP, Voicemail, Internet contact (email), Outbound Contact, Proactive Notification, T-Server, I-Server, GVP IVR, Stat Server, Infomart, and Reporting...
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Techgene - Exeter, NH - Position: IVR Automation tester Location: Exeter, NH Duration: Long Term Job Description: Emprix hammer experience 12yrs with Selenium or QTP skillsInterested candidates please send profiles attwinkle.p@techgene.comor contact me at9725800247Ext : 249...
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SSM Health Cardinal Glennon Children's Hospital - Saint Louis, MO - from an accredited Nursing Program, Preferred Bachelors Degree Certification, Licensure, Bonding: -State of MO RN License or License eligible Experience: -preferred 2 years experience as an IVR RN. Special Qualifications: -Customer Service abilities and effective listening skills. -Exceptional critical thinking and the ability to work in a team in a fast paced environment. -Ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, pushing, pulling...
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TEKWISSEN LLC - Chicago, IL - Company Description TekWissen, offers a 360 degree service portfolio spanning the entire IT life cycle. This includes business solutions, system integration, infrastructure, consulting and application management also adding to the list, total outsourcing services to serve our clients efficiently. Job Description Job details: IVR Specialist/ Sr. Telecom Analyst Chicago IL 6 Months EDUCATION / CERTIFICATIONS - Genesys Certifications, Avaya Certification - High School diploma... or equivalent and 5+ years current IVR and Avaya support experience MUST HAVE SKILLS - IVR support experience - Experience with Composer 8.1 or 8.5, VXML, Visio - GUI design work - Troubleshooting IVR issues - Experience with Avaya Product Suite, CM6, G450 Gateways, CMS, Session Manger, eSBC, Communication Manager, , Avaya Aura Conferencing, Aura Messaging - Contact Center Routing – VDNs, vectoring and skill groups - CMS reporting - SIP & H323 protocols - PSTN SIP...
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Saxon Global - Columbus, OH - Greetings, Our client is targeting a start date on this role as soon as Time Period this month and they are currently scheduling interviews. A description of the position is included below and I will be happy to discuss this role in greater detail and learn about your expertise in the area at your earliest convenience. To learn more, please do not hesitate to reach back out to me at 9725733683. Position:IVR Analyst Developer Location: Columbus, Ohio 612+ Months 1. Candidate with desig .......
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