Freelance IVR Jobs

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Techstar Consulting Inc. - Roseland, NJ - Seeking a Contact Center Systems Analyst with the focus on IVR applications, Call Routing, Chat, and other related technologies. Knowledge of Contact Center Technologies, such as GVP, Speech Recognition, Voice Biometrics and Genesys Applications is required. This position is responsible for: - Working closely with business units to gain in-depth understanding of business issues; identify, analyze, and translate business needs into functional specifications; and work closely with Project... Management and Development teams in the implementation of solutions - Analyzing requirements, developing detailed designs for implementation of technical work, defining implementation and testing procedures. - Designing the IVR caller experience for DTMF and speech-enabled applications. - Creating and design effective speech user interface designs including call flow, dialogues, functional logic, prompts, and define grammars to match the established requirements. - Partnering with the Development team...
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Eden Prairie, MN - .(sm) This is a Leadership role for managing the IVR development team that is distributed across the globe. You must have the ability to attract and recruit the industry's best talent, and at the same time have the technical capability to ensure that what we build compelling, customer centric solutions in an agile methodology. Success in the role requires an innovative mind, a proven track record of delivering high availability and high quality software products and a passion for delivering... Ability to collaborate with business stakeholders and translate business need into technology solutions Experience Delivering projects and major programs using the agile project management methodology Technical experience building IVR self-service applications using Cisco CVP, Avaya AEP, and/or Genesys GVP platform Preferred Qualifications: Bachelor's degree Leveraging metrics to create a cycle of continuous improvement Working knowledge of Agile & DevOps concepts, including continuous...
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Insigma Inc - Pleasanton, CA - : *NEED VISA COPIES FOR SUBMISSION* *Job Title: IVR IR Consultant - Back fill position* *Job Location: Pleasanton, CA* *Duration: 6 months* *Experience: 8 Years* *Mandatory Skills:* Bachelor''s degree in a related field or 4 additional years of equivalent work experience. 8 years related experience System experience in contact center consulting and the design, development and integration of complex contact center systems and applications (Dial plan, Carrier migration, IVR...
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Spectrum - Stamford, CT - Client Reference Code: 184431-1 JOB SUMMARY This role will work closely with vendors to document caller experiences and identify opportunites for Interactive Voice Response (IVR) containment and customer satisfaction improvement. This person will design, conduct and report on a variety of caller experience testing initiatives, conduct system changes, perform analysis and reporting, and assist with all Charter system operations. Additionally, they will evaluate natural language and voice... recognition technologies that contribute to Charters vision for Interactive Customer Care. MAJOR DUTIES AND RESPONSIBILITIES Deeply understand and recommend IVR and speech recognition technologies and self-service systems to ensure the customer experience with Charters implementation is industry-leading.Manage the creation of test environments, test accounts and test data requests.Write detailed test scripts with acceptance criteria.Report test case execution performance and provide failure...
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21
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California - A company that provides innovative customer experience solutions that transform how their clients engage their customers across marketing, sales and contact centers is seeking a Work at Home IVR Architect in Gold River. Individual must be able to fulfill the following responsibilities: Working with customers to identify business and technical requirements Architecting solutions which meet business and technical requirements Leading a team of 2-5 developers Qualifications for this position... include: 3+ years of web based IVR development experience 5+ years of J2EE or .NET development experience 3+ years working with speech standards (VoiceXML, SRGS, MRCP, CCXML) 5+ years of relational database experience (Oracle, DB2, SQL Server) 5+ years of Eclipse or similar IDE experience 2+ year of Struts or other MVC based framework experience...
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Genesis Financial Solutions - Beaverton, OR - opportunity to collaborate with talented colleagues throughout the company? If you think Genesis sounds like a great place to work, you’re right! Even better, you can join our team as a Call Center Operations Analyst, IVR today! This is a fulltime position with a competitive starting salary, plus benefits which include Medical, Dental, and Vision coverage for employees and dependents, a 401K with a company match that is 100% vested from enrollment date, paid time off, flexible spending accounts... for dependent and/or medical care, tuition assistance, and much more. You don’t have to imagine what it’s like working for a rapidly growing, nimble, customer-focused organization that challenges the status quo – you can join us! Do you love solving inbound call flow and routing challenges to ensure and improve call center efficiency? Do you enjoy partnering with business units to ensure our customer needs are being met? Do you have experience with (or prior call center experience and an enthusiasm for learning) IVR...
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Minnetonka, MN - The IVR Manager will direct day to day technology operations management, leadership internal and external to organization and accountability for financial and business goal results. This leadership role includes supporting technology solutions through ideation, design, management and implementation while leading staff and positively influencing outcomes. This is a leadership position requiring a self - motivated individual who is responsible for managing the end - to - end processes aligned... with strategic and innovative call technology solutions supporting US Largest Single Health Carrier. Primary Responsibilities: Provides leadership to and is accountable for the performance of business resources supporting IVR technology projects Sets team direction, resolves problems and provides guidance to members of own team Adapts departmental plans and priorities to address business and operational needs Influences or provides input to forecasting and planning activities Accountable...
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Collabera - Glendale, AZ - Job Title: IVR Developer Job Location: Glendale, AZ 85308 Duration: 12 months (Potential Contract to hire/FTE) Required Skills: 6+ years of Application Development experience IVR development experience: specifically with Nuance Primarily supporting pre-existing applications- reviewing functionality, fixing/modifying, enhancing, and maintained Strong SQL skills- database analysis/basic develop understanding Strong communication skills; comfortable interfacing with varied business units... Strong problem solving ability and resolution experience IVR Fundamentals VXML Java, J2EE, C++ Eclipse SQL Sever API Preferred Skills: ASR grammar development GRXML Telephony OS: Linux and Windows SVN Education: Bachelor's degree in related area (Computer Science, Information Systems, Engineering) or an equivalent combination of education and experience. Duties: Supporting projects within Nuance IVR which was implemented in 2016. Designs, analyzes modifies, debugs and evaluates complex...
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Broward Health - Fort Lauderdale, FL - Broward Health Imperial Point in Ft. Lauderdale, FL is a 200+ bed facility focused on working as a full partner in the well-being and growth of the communities it serves.Monday-Friday days, on-call weekends. (24473 - 12/22/16) Current State of Florida RN licensure. Two to three years of critical care or Interventional Radiology experience required. On call coverage, required. Current BLS & ACLS, required. Thank you for your interest in Broward Health. Broward Health is an EO/AA procurer of goods/services, M/F/D/V....
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softhq - Charlotte, NC - : Job Title: IVR Technology Consultant with Avaya Exp Location: Charlotte, NC Duration : 6 Months Description: Must Have Skills (Top 2 technical skills only) 1. Good knowledge of IVR Technologies, Avaya Experience Portal, Nuance Speech Engine, Java, J2EE, Web-services 2. Translating Business requirement to IT / Technical requirements Nice to have skills (Top 2 only) 1. Working with Business owners, developers and IT Team to collect the requirements 2. Work with IT Team to understand...
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