Freelance IVR Jobs

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Intellisoft Technologies Inc - Saint Louis, MO - Job Title :Avaya IVR Developer No of Openings :1 Position Type : 1 year Contract City :St Louis State :MO Required Skills : Avaya Call Flow Programming Call Flow Mapping PBX Environment Avaya Orchestration Designer AOD Job Description : Description Position Purpose: Provide operational and technical support to ensure the ongoing stability to the server environments. Contribute to the IT infrastructure design and leading in server implementations. Contribute in the technical su .......
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TekVasuki, llc. - Elk Grove Village, IL - IVR application design, Call Routing, Chat, Chat Bot, GVP, Speech Recognition, Voice Biometrics, Genesys Applications. Preferred Skills : Domain : Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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ProEnlist - Clayton, MO - solution. Design, build and test applications. Conduct root cause analysis and advanced performance tuning for complex business processes and functionality. Qualifications: Education/Experience: Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 3+ years of related experience. Strong working knowledge of Eclipse, JAVA, VoiceXML, Avaya Orchestration/Dialog Designer or other IVR development tools, and Voice Portal. Preferred: VUI Design, grammar development... (including Spanish) IVR Cloud solution Healthcare experience...
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Enterprise Solution inc - Plano, TX - IVR Lead Ref No.: 18-34920 Location: plano, Texas IVR Cloud Lead Plano, TX Job description Must have skills - In Depth Knowledge in In-Contact cloud solutions, Knowledge of designing and development of strategies & IVR coding through In-Contact Studio, In depth Knowledge on genesys7.6/8.x tools and applications, knowledge in Java for IVR call flow coding and migration, Skills in Tools like In View, In-Contact Press Path, In-Contact Softphones(Max), In-Contact Call back tools..., Design and Development of IVR call flow using NICE In-Contact, Expertise in resolving issues and bug fixing, Good communication skills. Good to Have skills -- Migration skills from Genesys to NICE In-Contact cloud solution, Genesys Framework, Integration skills with middleware system, SQL and Oracle skills, Experience on reporting tools, Experience on PBX integration...
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ShoreWise Consulting LLC - New York City, NY - Job Title: Genesys IVR Developers, Job Location: NYC, NY # of Years of Experience: 4 TO 6 Job Description: IVR app development exp on Genesys GVP (3+ years) using Nuance Speech Server, Nuance Dialog modules. IVR call flow development on composer (3+ years). Strong hands on skills like VXML/GRXML/Java/JavaScript/Web services. Preferred to have experience on working with Nuance NLU grammars. Preferred to have knowledge and experience in the design, configuration and implementation...
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Experis - Pflugerville, TX - IVR Developer will design, code, test and document IVR applications based on system and user requirements. Using current programming language and IVR technologies, write code, complete programming, and perform testing and debugging of IVR applications. Complete documentation and procedures for installation and maintenance. Provide support contract center consolidation project. This position requires experience with Avaya Orchestration Designer, Nuance TTS, and Java Servlets. WebLogic... is a plus. Principal Accountabilities Designs, codes, tests, debugs and documents IVR applications according to company's systems quality standards, policies and procedures. Excellent and broad knowledge within the telephony discipline, specifically utilizing Avaya products including Avaya Experience Portal, Orchestration Designer, Avaya Communications Manager and Nuance products including Nuance Speech Server and Nuance TTS. Excellent working knowledge of IVR systems. Good working knowledge of and experience...
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Apex Systems - Austin, TX - VOC/IVR Analyst JOB SUMMARY The VOC/IVR Analyst will be the subject matter expert for the after call survey process and work closely with other groups to ensure consistency, accurate reporting and conduct analysis of the output data. This role will assist in looking for opportunities to gain operational efficiency and ensure customer satisfaction. A component of this role will be submitting tickets and coordinating outstanding projects around the after call survey and adjustments... to scripting as it relates to VOC across the business. MAJOR DUTIES AND RESPONSIBILITIES Analyze and interpret data from a variety of sources and functions to provide reporting and insights for the departments and other business partners. Understand the After Call Survey process and recommend adjustments to IVR or logic trees within the process as changes are implemented within other areas of the business. Actively and consistently support all efforts to simplify and enhance the customer experience...
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TracFone Wireless Inc. - Miami, FL - Our Carrier Line Management team is currently seeking an individual who has excellent analytical, oral and written communication skills to properly test and validate changes in the IVR system which is one our most important transactional channel. Responsibilities: Responsible for testing Handset releases, projects, and BAUs for the IVR or any other change impacting the IVR and CTI integration, reporting any defects on builds, and driving resolution of them. Responsible for creating... and maintaining test plans for all IVR applications. Responsible for performing post production validation and analysis after each IVR release. Responsible for monitoring IVR performance. Required Experience: Associates degree or equivalent (2 years) combination of education and industry related work experience in wireless telecommunication or automation. One year of experience including research, analysis, testing, and/or similar duties. Must speak English fluently. Bilingual (Spanish and English...
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Sprint - Overland Park, KS - of diverse, medium to moderately complex Speech and DTMF IVR design/customer experience projects, including project planning, execution, timing, functionality, quality and cost. Utilizes expertise and leadership skills to direct team members and to resolve issues to ensure project goals and requirements are met. Communicates with end-users to provide timely and accurate information and status updates. Projects involve multiple disciplines in the Speech and DTMF IVR function. Able to review... and discuss complex requirements with business units and IT and relate them to Speech and DTMF IVR design solutions to IVR coding specifications. Able to complete complex testing of design and identify issues and solutions to coding that is not meeting design specifications or customer experience expectations. Serve as an advocate for the business to make sure business needs are met by the functional/technical design. Able to review data output from IVR analysis to determine next step solutions for design...
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29
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Advantage Resourcing - Charlotte, NC - Job Title: Business Analyst - IVR (Interactive Voice Response) - Charlotte, NC Job Description: Ranked as a top Fortune100 Financial Services company, our client has openings for Business Analysts with experience managing IVRs (IVR = Interactive Voice Response). While this is an 8 month contract positon it has the potential to extend long term. Imagine everything that you could learn to advance your career while working from home for a Fortune 100 company. Here are the details: Location...: Remote – work from home opportunities Selected candidate will be involved in: Speech/touchtone IVR customer experience and service delivery Creating and providing detailed input on IVR designs, identifying, evaluating, and recommending IVR solutions that are cost effective, customer focused, and meet business requirements. Prepare systems specifications and facilitate changes to automated phone (IVR) call flows to fulfil business requirements. Act as a liaison between client area and technical...
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