Freelance IVR Jobs

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Better Future Solutions Inc - Franklin Lakes, NJ - POSITION SUMMARY Client is looking for a Senior Java IVR expert to develop voice solutions in the contact centers. This candidate is responsible for new development and some production support of all the AOM applications and corresponding business transactions. QUALIFICATIONS: Bachelor's Degree plus 8-12 years relevant experience Experience with Genesys Outbound contact manager 7.6, CCPulse, Outbound contact server, Genesys Campaign management Experience with Genesys Framework, SIP..., Voicemail, Internet contact (email), Outbound Contact, Proactive Notification, T-Server, I-Server, GVP IVR, Stat Server, Infomart, and Reporting. Versions 7.6 and 8X Core JAVA/J2EE development experience, Unix Shell Scripting, Database Oracle 11.x and PL/SQL development experience AIX/Unix/Linux OS, Windows Server 2003 OS Monitoring/Automation of Monitoring Advanced Troubleshooting Understanding of general Telecommunications Excellent communication skills required to triage issues reported...
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New York City, NY - $160000 per annum Senior IVR Development Lead - New York - $160000k My top notch client is a Fortune 100 company, one of the largest in the United States and is one of the top pharmacy benefit management organization in the United States, with revenues of over $105 billion. They are looking for a IVR Developer with a proven abilities Development and Genesys technologies. This is a new role intended to fuel and drive future technology growth and innovation. This position will focus... on solutions that enable the Center Operations organization and provide an enhanced patient and physician experience and strongly influence the Specialty patient and physician digital strategy. They are a fun-loving, team-oriented, extroverted group and need more people like us to join! Due to rapid expansion, they are looking for an individual to lead can you handle the pressure? Responsibilities of the position will include: *Build, configure, and implement IVR applications *Troubleshoot...
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Saxon Global - Des Moines, IA - Must Haves: Prior application development and implementation experience with IVR platforms utilizing Java and VXML Experience with IVR Platforms, Automatic Speech Recognition ASR, Natural Language Understanding NLU, or TextToSpeech TTS technology or Voice Biometrics speech services, preferably in an enterprise setting Ability to design, plan and help drive the implementation of strategic roadmaps and capacity planning management Manage application lifecycle process Experience .......
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Assurant - Miami, FL - of expertise in multiple business processes and multiple systems functionality. This lead position provides Call Center / IVR technical expertise and team leadership on major, complex initiatives. The position may have responsibility in giving work direction, mentoring or in providing input to employee reviews for junior Business Systems Analysts. On project assignments of high risk and complexity, the position leads, directs activities, and participates in requirement definition, research, analysis... support activities such as documentation authoring and preparation, training preparation and delivery or follow-up. Gathers, compiles, interprets and summarizes systems and business process changes; maintains system support tables. (15%) Qualifications Basic Qualifications: 6 years of progressive Business Systems Analyst experience in an Information Technology environment. High School diploma or GED equivalent Preferred Qualifications: Experience with Call Center Systems (IVR, Softphone, ICM...
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Assurant - Miami, FL - and understand and apply business vision and direction Ability to communicate effectively both orally and in writing to management, team members, business and technology professionals Ability to work in a fast-paced environment Team player Great attitude Preferred Skills/Experience: Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications Experience with Cisco CVP or similar IVR call flow development...
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US-AZ-Chandler - Hillsboro, IL - Contractor Employment Type: Year Pay Type: N/A Pay Rate: Finance & Accounting Store Type: Job Description Top-Tier Financial industry client has Remote/Work from Home openings for Project Manager- Nice/UCE/Genesys/IVR Remote Work Client: Direct Client Job Title: Project Manager- Nice/UCE/Genesys/IVR Location: Remote/ Work from Home Duration: 12+ months (possibility of conversion) Technical Skills: Troubleshooting, CallManager, CUCM, CUC, CER, IOS Voice Gateways... Description: 8+ years of experience withProject Methodology or similar PMI- or Agile-based project methodologyMinimum Qualifications: 5+ years of Project Managementexperience 5+ years of Quality Assurance or Development Telephony experience at the enterprise level working with anyof the following Call Center technologies: VOIP or Internet Telephony Cisco UCCE Genesys CTI IVR NICE Call Recording and Work Flow Management Demonstrated testing experience with Call Flow/Call Routing...
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Visa - Austin, TX - and software applications across multiple functional areas including: voice routing, IVR applications, CRM integrations, call recording, and reporting. - Work across a diverse set of technology teams and vendors to deliver the solutions that align to our business partner's strategy and operational objectives. - Assemble and lead cross-organizational high performance teams, creating a collaborative environment and driving projects from conception to completion. - Provide timely and accurate...
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Franklin Lakes, NJ - Senior Java IVR expert to develop voice solutions in the contact centers. This candidate is responsible to support all the AOM application, corresponding business transactions and production support. ESSENTIAL FUNCTIONS • Define IVR requirements with the business. Build, configure and implement Genesys IVR applications utilizing campaign management toolset. Devise and present solutions to larger audience to ensure buy in by both business/technical team. • Troubleshoot and resolve issues related... and offshore team in delivering best in class solution in Contact center space. • Participate in 24X7 on call support rotation. QUALIFICATIONS • Bachelor’s Degree plus 8-12 years relevant experience. • Experience with Genesys Outbound contact manager 7.6, CCPulse, Outbound contact server, Genesys Campaign management. • Experience with Genesys Framework, SIP, Voicemail, Internet contact (email), Outbound Contact, Proactive Notification, T-Server, I-Server, GVP IVR, Stat Server, Infomart, and Reporting...
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MultiCare Health Systems - Tacoma, WA - Technical Contact Center Analyst(Cisco IVR) Submit your LinkedIn Profile as your resume! Apply with LinkedIn MultiCare Entity: MultiCare Health System Location: Tacoma, WA Job ID #: 46683 Employment Type: Full-Time Regular Job Category: Information Services FTE: 1 Department: IT Network Engineering Shift: Day Work Schedule: 8:00 - 5:00 Specialty: Not Applicable Position Summary: Candidates must have hands on experience with the latest Contact Center Technologies. Acting as a subject... and metrics. Minimum Requirements: 5 years industry experience in IVR Voice User Interface design and Self Service solutions 5 years experience in Telecommunications, implementing, operating, maintaining or using (as a ?super user?) systems in an enterprise setting. Experience in multiple Contact Center Technology domains including IVR, CTI, Call Routing, Workforce Management, Call Recording, and VoIP Technologies Experience working on full lifecycle new development projects (products that are being...
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Pyramid Consulting Inc - Charlotte, NC - : Looking for IVR technical writer with Contact Center Domain. Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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