Freelance IVR Jobs

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Southern California Gas Company - California City, CA - Primary Purpose: Manages and directs major IT projects as well as self-service related projects within the CCC. Leverages technical capabilities, analytics and industry best practices to drive long-term strategy of the Customer Contact Center (CCC). Answerable for the Interactive Voice Recognition (IVR) system and customer self-service initiatives for the CCC. Responsible for the development of business cases, work scope, budget, schedule, and resource requirements. Manages daily monitoring... of IVR performance and addresses production issues as needed. Provides support and guidance for policy changes affecting the IVR and self-service channels. Responsibilities/ Duties: Manage and coordinate all activities leading to the successful completion of projects including project scoping, timelines, cost estimates and design. Develop and maintain project parameters for project requirements. Provide direction to contractors, consultants, and project team. Analyze and determine regulatory impacts...
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Denver, CO - Job Req 20-08465 Job Description Software QA Engineer (IVR) Location Remote Position Type Contract Job Summary A software quality assurance (QA) engineer monitors every phase of the development process to ensure that the design and software adhere to company standards. Software delays are costly for a company, so it's vital for releases to meet target dates and stay within budget. A software quality assurance engineer helps meet deadlines by breaking up the development process into attainable...
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Baltimore, MD - Overview Verascit Tactical Systems strives to perfect the proper candidate selection process, that is where you come in. Our IVR Specialist provides design leadership, guidance, and direction to SSA's Interactive Voice Response (IVR) system and "Phone Experience" product. You can expect to work across customer directorates to help the government coordinate the development of new and/or modified / enhanced capabilities for operational use. The team here at Verascit Tactical systems recognizes... talent and strives to bring them to the right mission where their skills have the highest impact. Serving in this role you can expect to be responsible for the following: Responsibilities * Produce and direct the creation of IVR systems emphasizing user flow, context, interactions, performance, and tone. * Work collaboratively with IVR Developers to create user-centered voice interactions. * Ensure we are using sound design methodologies rooted in human factors, cognitive & behavioral science...
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Raleigh, NC - Position Genesys IVR developer Genesys, IVR VXML, Inbound Outbound Calls Experience Associate Consultant Responsibilities- bull Actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design and deployment., bull Contribute to unit-level and organizational initiatives., bull Adherence to the organizational guidelines and processes. Technical and Minimum 2 years of experience is required in requirement... analysis, design, development, testing, deployment and production support of applications in Genesys suite of products (Inbound, outbound, Routing, Multimedia Reporting), bullNice to have exposure to AWS Verint IVR VXML...
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IPS Technology Services - Atlanta, GA - Job title: IVR Developer On-site/Remote: On-site Location: Atlanta, Georgia # of vacancies: 2 12 months Requirements: Years of work experience: 5 year(s) Responsibilities: Seeking someone for a longterm position in Atlanta, GA. Must have 5 years of IVR development. Must have: Cloud Hosting-AWS-( .NET or Java)...
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HireCentrics - Baltimore, MD - HireCentrics is seeking an IVR Specialist for a full-time, direct position with a growing government contractor. This role will support the Social Security Administration (SSA) in its transformation initiatives and IT systems modernization efforts. Responsibilities: Provide design leadership, guidance, and direction to SSAâ??s Interactive Voice Response (IVR) system and Phone Experience product Produce and direct the creation of IVR systems emphasizing user flow, context, interactions..., performance, and tone Work collaboratively with IVR Developers to create user-centered voice interactions Ensure we are using sound design methodologies rooted in human factors, cognitive & behavioral science, linguistics, and UX Ensure we are using scalable design processes and approaches without compromising key experience principles Provide guidance on use and integration of AI with phone and IVR systems for seamless multi-channel experiences Use research, data, and analytics to inform...
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Rancho Cordova, CA - This position will analyze, evaluate and enhance business, IT or operational processes of the Interactive Voice Response (IVR), Genesys telephony, Remedy customer service center, and other applications as needed using scientific approaches such as Critical Thinking, Design Thinking and structured systems analysis and design. Provide leadership to more junior IT Analysts through all aspects of the software development cycles. Be a hands-on analyst who can define user stories and acceptance...
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Enterprise Solutions - USA - BA IVR_Irving, Tx will initially start as a remote position due to Covid-19 Key skills required for the job are:\\n Interactive Voice Response Development - IVR-L1 (Mandatory) .As a Business Analyst, you are responsible for interfacing with clients and to gain understanding of requirements/processes through meetings and discussions. You are responsible across areas like requirement definition, execution and evaluation of functional tests, review, testing and analysis. You are expected...
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Compunnel - Charlotte, NC - JAVA, Telecom, Spring, Agile, Content Management System, J2EE, Javascript, JSON, JSP, Linux, Oracle, SCRUM, Servlet, SQL, Tomcat, unix, XML, Avaya Preferred Skills : IVR Telephony Concepts Domain : IT/Software Work Authorization US Citizen GC L2 EAD, H4 EAD, TN EAD H1B...
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Amazon - Seattle, WA - of approximately 2,000 associates supporting Amazon employees in 49 countries and 14 languages. ERC associates are located in nine locations globally. We are currently looking for a ERC IVR Program Manager to support changes to our AWS Amazon Connect Interactive Voice Response (IVR) platform. The AWS Amazon Connect telephony platform provides the foundation of our call routing and requires regular updates to ensure employees calling the ERC receive accurate and fresh information. This position will craft... updated messaging and manage the changes to our IVR on a daily basis. You will partner will stakeholders across the ERC, including Service Leaders, Program Managers, the Business Insights team, and Employee Experience teams to understand and identify needs for changes and evaluate the best path forward to deflect incoming contacts. You will maintain the source of truth for all IVR experiences and publish to Service Leaders on a regular basis. Basic Qualifications 3+ years experience in program or project...
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