Freelance IVR Jobs

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Randstad - Pennington, NJ - and capabilities of an IVR system. Duties: - Read the User Interface (Experience) document provided by the design/line of business people. - Prepare high/low level design documents. - Code for those updates in Java/J2EE using Eclipse IDE - Unit Test and deploy the code to SIT. - Support the SIT testing team and also fix any subsequent defects out of your work. - Prepare for production deployment - Support your code if there any issues out of the production environment. Required Skills IVR...
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Spectrum - Greenwood Village, CO - . Ensures solutions are tested appropriately and improve the overall customer experience. Perform other duties as requested REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Hands-on experience with the infrastructure components in the Charter Call Center Telecom footprint. Advanced knowledge of call center technology including ACD, IVR, PBX, IVR, CTI, WFM, Call Recording, Quality Management, SBCs, SIP, Routing / Queueing, Call flow development...
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Kforce Technology - Charlotte, NC - RESPONSIBILITIES: Kforce has a client seeking a Business Analyst CRM or IVR in Charlotte, North Carolina (NC). Summary: The successful candidate will work as part of the Transformation Delivery team. The Transformation Delivery team is responsible for the development and delivery of strategic programs and business process solution to drive operating efficiency and enhanced customer experiences within the contact center environment. Responsibilities: Reporting to the Manager of the... Transformation Delivery team, develop business requirements to implement new and/or modified processes, complete general business analysis and process mapping activities specifically focused on IVR and call routing platforms Work with minimal supervision to conduct complex business analysis, procedure mapping, business requirements gathering, and process designs to address business opportunities/issues and develop formal recommendations for presentation to management and project leads Support...
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Insight Global - Saint Paul, MN - paced contact center environment. Bachelors degree in Computer Science, Management Information Systems, or some related area 5+ years of Java and JavaScript development Experience in agile development Effective oral and written communication skills Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications 4+ years of experience with Cisco CVP or similar IVR call flow development Knowledge...
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codeforce 360 - Sunnyvale, CA - : HI, Job Title IVR Developer Duration 6 Month(s) Position Type Contract Location Sunnyvale, CA Job Description Customer Support Apps team designs, develops, deploys and supports in-house and third-party contact center applications for Client's sales & support users to improve sales productivity and customer satisfaction. These business applications integrate with PBX, IVR, CTI, Call Recording and Reporting systems. In this role, you will be responsible for designing, developing..., configuring and supporting IVR applications for all the business units. Responsibilities: Develop, test and deploy IVR applications Work closely with stakeholders to determine project requirements and translate/implement those requirements into technical designs Document high level functional and technical design specifications. Advanced Problem solving skills to assess design alternatives and perform trade-offs to determine designs or functionality that best meet customer needs. Expert in...
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Randstad - Pennington, NJ - Description Java Developer with IVR 10 + years. Develops, enhances, tests, supports, maintains and debugs software applications that support business units or support functions. Support the app development to expand the self-service functionalities and capabilities of an IVR system. Duties: - Read the User Interface (Experience) document provided by the design/line of business people. - Prepare high/low level design documents. - Code for those updates in Java/J2EE using Eclipse... IDE - Unit Test and deploy the code to SIT. - Support the SIT testing team and also fix any subsequent defects out of your work. - Prepare for production deployment - Support your code if there any issues out of the production environment. Required Skills IVR Fundamentals, Java, JavaEE, Voice XML, Eclipse, Nuance Development Framework (desired)...
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Dearborn, MI - Dearborn, MI, USA Position Type Contract Job Length Three to Six Month Work Experience · S/W Tester (Must have 1-3 years experience) Skill Requirements · Software Testing Other Required Skills - Routing/IVR/Reporting & Interface Workstream, FPL/Fibernetics - Routing IVR - Basic Data Base Testing and Good XML validation Other Nice to Have Skills Knowledge in Nuance (IVR application), Call Server, ICM, QUEUE, CALLS (Agent Front end Application) Knowledge in Test Management Tools... Like : Quality Center, Rational Clear Quest etc., Software Testing Life Cycle (STLC) and Testing Process. Excellent Team Player and Good Communication problem solving Skills Minimum Immigration Status H1B Visa Job Starting Date March 21, 2017 Wage/Salary Hourly: Depending On Experience Job Description Responsible in testing the Interactive Voice Response (IVR)particularly in - Routing, Reporting work stream for Call Center or Care Center projects....
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Nityo Infotech Corporation - Columbus, OH - : Position: Contact Center Specialist/ Avaya/IVR/ Nice Call Recording Location: Columbus OH Duration:12+ months Genesys Call Routing, Call Recording, IVR Avaya/IVR, NICE Call Recording Contact Center Specialist Responsibilities: Experience supporting call center applications such as: Genesys Call routing, NICE Call Recording, Aspect Dialer, Avaya and Cisco Voice management, IVR/VRU, and softphone applications. Understanding of basic TDM/VoIP solutions. Intermediate Knowledge...
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EApps Tech LLC - Atlanta, GA - : Greetings from EApps Tech LLC! I am looking for IVR Developer at location Atlanta, GA. Please find the job description below. If you are interested please share me your updated resume and requested details below to . Role: IVR Developer Location: Atlanta, GA Duration: 6+ months Job description: Skill Set(Mandatory) 1. IVR application development using Avaya OD Java/VXML/Avaya OD 2. Developers with IVR development experience with Avaya Experience Portal, Nuance ,Speech and Natural... language application skills 3. Strong experience in Speech grammar development .Nuance speech grammar development + NLU 4.Very good exposure and experience in IVR Call Flow design/VUI design capabilities Additional Skill Set 1.Good understanding of end to end IVR application Development cycle(From Requirement gathering to Development) 2.Very good experience in core java and web service implementation Work Authorization US Citizen GC EAD (OPT/CPT/GC/H4) H1B...
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Spectrum - Stamford, CT - Client Reference Code: 184419-2 JOB SUMMARYSeeking a business owner for Charters Interactive Voice Response (IVR) support channel. This role will actively work with vendors and internal departments to refine Charters IVR experience to be industry-leading as a self-support channel. This person will manage all system changes, perform analysis and reporting, and act as the primary lead within Charter for system operations. Additionally, they will evaluate and implement natural language and voice... recognition technologies that contribute to Charters vision for Interactive Customer Care. The ideal candidate has technical knowledge of telephony and IVR technologies, strong vendor management skills, demonstrated experience leading technology projects, and is passionate about customer experience. MAJOR DUTIES AND RESPONSIBILITIES Deeply understands consumer and industry trends related to natural language/ voice recognition self-support systems and ensures the customer experience with Charters...
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