Freelance IVR Jobs

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Swift Strategic Solutions Inc - Tampa, FL - A technology services client of ours is looking for a IVR Java Developer with AWS Connect experience to work on a long term contractual opportunity based out of their Tampa, FL. AWS CONNECT IS A MUST HAVE SKILL FOR THIS ROLE. RESPONSIBILITIES PARTICIPATE IN THE DESIGN, DEVELOPMENT AND DELIVERY OF SOLUTIONS ON IVR SOLUTION Develop efficient and high performance call flows Create unit tests to maximize code coverage and cover end to end business scenarios Support existing architecture... or more IVR development environment such as Genesys composer, Avaya AOD, Voice Objects / CXP etc HANDS ON EXPERIENCE WITH JAVA, JAVASCRIPT OR OTHER OOB LANGUAGE Working knowledge of IVR Environments and Operating Systems Working knowledge of telephony technologies including call routing, SMS, VOIP Understanding of APIs and web services Bachelor's Degree or relevant experience Anyone with valid work authorization in the US can apply for this role. H1B Transfer resources who can start on receipt...
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Kforce Technology Staffing - Pasadena, CA - RESPONSIBILITIES: Kforce has a client in search of an IVR Quality Assurance Engineer II in Pasadena, California (CA). Essential Functions: Create test plans, review test requirements, test scenarios, and test data for use during the functional and system test phases of the software development process for new and existing applications including: Attend IVR grooming meetings Attend IVR planning meetings Review IVR story requirements and provide feedback, if needed Create IVR test cases... Execute IVR test cases Update and maintain IVR test suite Create/update IVR automated test suite Update and maintain IVR system documentation (those not maintained by the PO) Research and prepare for upcoming IVR projects/stories REQUIREMENTS: Experienced in testing speech flows, as well as DTMF, Twilio and IVR applications Must be Bilingual; In addition to written/verbal communication, the IVR tester will be required to test speech recognition functionality in both languages Well-versed...
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Mavensoft Technologies - Tualatin, OR - Candidates MUST be a IT Project Manager who has previous experience working within technical groups to accomplish IVR and Systems Integrations and broad understanding of budgets and schedules. Job Title: Project Manager III â?? IT, PMI Certification, SaaS and IVR Duration: 6+ months (contract) Location: Tualatin, OR Job Description: Our Client is seeking a level III Project Manager to facilitate replacing the current Interactive Voice Response System and ensure successful completion... of other assigned projects, through entire project lifecycle. Required skills PMI certification or equivalent experience Track record of delivering projects on scope, schedule, budget Vendor management experience Experience eliciting requirements to design customer-facing solutions Vendor and stakeholder management Software delivery project management Excellent communication skills Preferred skills: Contact center technologies (IVR, etc.) is a plus Experience with SaaS model...
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Net2Source - Charlotte, NC - We have an urgent requirement for below position Role: IVR Lead Location:Charlotte,NC JD: Ability to provide technical leadership on front-end technologies for enterprise contact center design and application development. Specifically design and implementation of IVR, leveraging CCaaS. Understand the importance of design and UX, provide effective translation to code, artifacts and implement appropriate integration approach for IVR and ACD solutions Participate in architecture, design..., documentation, development, and deployment efforts while addressing security and cross-platform concerns. Leading application solution design for a CCaaS IVR ACD solution Creating and/or updating technical documentation Work with Business SME, Technical Analysts, and Architects to produce solutions and work actively with on and off-shore team members to deliver the CCaaS solution Expertise in multiple technical environments and possesses business knowledge that spans one or more business areas Maintain...
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ValueMomentum - Pittsburgh, PA - project. Good Communication and Analytical skills. Hands on Agile Experience. Experience in Mobile Apps. Experience in Digital transformation. P&C Domain experience preferred. IVR Speech Recognition. Transcription Replacement. Implementing Chat functionality. Good grasp of System and business processes and work mainly with business team. Thanks and Regards, Matheen Ahmed Matheen.Ahmed@valuemomentum.com - provided by Dice...
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SysMind - San Dimas, CA - Job Title: IVR Tester Work Location: San Dimas, CA Job Details: Must Have Skills (Top 3 technical skills only) * 1. IVR Testing 2. Software Development LifeCycle Concepts Nice to have skills (Top 2 only) 1. Genesys Detailed Job Description: This Lead will be responsible for leading team from onshore to support client in utilities domain. Person will have to interact with multiple teams within and outside of own organization and best practices to communicate project objectives...
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iBrain Technologies Inc. - Bloomington, IL - Position : IVR Developer with AWS Connect Location : Bloomington, IL Duration : Longterm Job Description : Role Description: The developer needs to be an experienced IVR developer with AWS Connect experience. The candidate should have experience builidng contact flows (both call and chat) in AWS Connect. The developer's primary responsibilities are to analyze, design, implement and test customized software applications. The developer will have a strong knowledge of software development... and design and will have experience working to develop business-critical applications for contact centers. Duties and Responsibilities: Participate in the design, development and delivery of solutions on IVR solution Develop efficient and high performance call flows Create unit tests to maximize code coverage and cover end to end business scenarios Support existing architecture and code Documents call flows and design as needed Work with other teams to understand scope and design efficient...
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Vedainfo - Salt Lake City, UT - Hi, Currently, I'm working on "Java Genesys IVR Developer" at Salt Lake City, UT. The details of which are given below. If you're keeping your options open, please reply with the most recently updated resume. Client: Infosys Job Title: Java Genesys IVR Developer at Salt Lake City, UT Job Type: Contract Job Duration: 12 - 18 months Job Duration: MUST HAVE SKILLS FOR THIS PROJECT: 1. PRODUCTION SUPPORT 2. APP DEV EXPERIENCE 3. EXPERIENCE IN JAVA HANDS-ON 4. GENESYS IVR JD...: Production support lead is required to work with client team with hands on experience on Genesys, Java and IVR technologies. Person should have proper experience in handling clients and should have excellent communication skills. Knowledge in Genesys and IVR technology is must. Job involves working on support tickets and coordinate with offshore (India) team as required. The location is Salt Lake City and the person will be required to work from there. The position is at a client location so...
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Ivy Tech Solutions Inc - Austin, TX - Hi, Kindly let me know if you have a suitable fit for the following position Thanks IVR Engineer Location: Austin, TX Duration: 24+months Please send the resume to or 847- 350-1008 Required Skills: 5+ years of Voice Engineering, telephony experience Proficient with developing IVR applications, support, IVR call flow diagrams, VUI and other design documentation Extensive experience with Genesys 8.x platform architecture Knowledge of Genesys Framework (Config + Management...
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GEICO - Chevy Chase, MD - Job Description GEICO's Enterprise Contact Center organization is seeking a highly motivated, process-oriented IT developer for our IVR and Infrastructure/ Architecture Engineering team. The team's responsibilities include engineering, operation and availability for Voice systems; including IVR development and modernization, Verint (eQuality) Speech Analytics infrastructure support, single sign-on for multiple apps under ECC, cloud migration for on-premises apps (ASPECT) , architecture design... and coding functions. As a senior developer, you will work with your team to take ownership of code from third party vendor (Nuance) and design application for IVR functionality and reporting using JAVA and .NET. The ideal candidate will demonstrate strong problem-solving skills and can work both independently and as a team member. This position demands the ability to develop business requirements into high-quality production-ready deliverables in a fast-paced environment. Required Qualifications...
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