Freelance IVR Jobs

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IDC Technologies - Charlotte, NC - Hello, This email is regarding an urgent job position with our direct implementation partner. Kindly go through the job description and do help me with updated resume. Job Title: Business Analyst (IVR/CCT) Work Location: Charlotte, NC, 28217 Contract duration (in months)* 12 Does this position require Visa independent candidates only? No Interview Process (Is face to face required?): No Must Have Skills 1. IVR/ CCT Concepts 2. AEP, Nuance wrapper and IVR App servers 3.... Testing REST SOAP and OAPI services Detailed Job Description: Minimum years of experience: 5+ years Business analyst with IVR experience. IVR application comprising the Avaya Experience Portal AEP, Nuance wrapper and IVR App servers Regards, Rahul Agnihotri Direct: 408-668-9756/ 408-596-8169 IDC Technologies Inc....
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KPG 99 Inc. - Seattle, WA - Position IVR Developer Location Dover NH (preferred) or Seattle,WA(Remote Interview Mode Phone and face to face or Skype Duration24 months looking IVR Developers in either Dover NH (preferred) or Seattle, WA Will need to be on site for the first 2 weeks at your own cost and then remote with minimal travel to the work site Job Description Must have strong Nuance and Avaya - Top candidates will have Nuance NDF and NDM Candidate must have java based coding skills as well as IVR- specific Avaya... and Nuance. Top candidates will have Nuance NDF and NDM Looking to bring in 3 IVR Developers. The team is looking to start working on a back log of work. This work involves call flow decommissioning, adding new call routing, as well as general maintenance and updating. Open to a remote worker. Candidate must be able to either be within 1-2 days onsite at either DoverSeattle or be able to come onsite for the first 2 weeks and then be remote and travel onsite when needed (infrequent) Software Engineer...
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IDC Technologies - USA - Greetings, Hope you are doing well..! My name is Laxmi and I'm an IT recruiter at IDC Technologies. I came across your resume on a job board and wanted to check if you are available for a project so please let me know. Role: CTI/IVR Genesys Engineer Location: Charlotte, NC Position Type: Full time Job Description:- Looking for a Telephony Call Routing / IVR Support Analyst for a production support role. Responsibilities will focus on supporting a Genesys CTI call routing solution.... Supported applications will include the Genesys suite of call routing components and applications. Candidate should also be familiar with IVR support, analysis and troubleshooting. Candidate should be comfortable engaging in real-time triage conference calls to troubleshoot complex contact center routing and IVR issues. Ability to communicate clearly both verbally and written to multiple tiers of management is required. Applicant should be an aggressive self-starter, motivated to learn new applications...
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Group Nine - Minneapolis, MN - Hi, Hope you are doing great! We are currently hiring QA Engineer for one of our client based in Minneapolis, MN . If you are interested please apply to this role. Title QA Engineer Location Minneapolis, MN Duration 6+ Months ECC Agile Team builds and supports an IVR (Integrated Voice Response) Product Summary of this role Senior level. No automation experience required. Look for a heavy Contact CenterIVR QA. Cyara tool experience will be the win here. Required Ability to influence... and demonstrate QA best practices Ability to clearly and articulately communicate across team (12 current team members) Demonstrated ability and interest to learn Demonstrated knowledge of QA processes and controls Ability to plan, organize, execute and report on manual testing Experience working in a Scrum Team IVR Experience or Contact Center experience Preferred Test Automation Experience Github experience Postman Cyara experience (IVR experience) Nice to Have Sauce Labs Experience Newman Experience Note...
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Centene Coproration - Rancho Cordova, CA - Description: Position Purpose: Design, build, test and maintain scalable and stable off the shelf application or custom built technology solutions to meet business needs. Act as a subject matter expert for Application Software developers and Engineers. Contribute to the entire implementation process including driving the definition of improvements based on business need and architectural improvements Meet with business partners to understand business needs Conduct root cause analysis and advanced performance tuning for complex business processes and functionality...
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Bank of America - Newark, NJ - Job Description: National Manager for Bank of America Enterprise IVR(s) - Manages Line of Business Teams covering IVR Design, Development and Deployment for various lines of business. Card, Deposits, Consumer, Small Business, Home & Auto Loans, Fraud, Claims, Payments and digital integration. Will consider other locations based on qualifications. Key responsibilities include but are not limited to: 1. Strategic Initiative Design and Execution 2. Business Optimization & Strategic... Road Mapping 3. Business Case Development 4. Product Owner for all IVR change 5. Client & Operation Support: Consumer, PSB, ML, Collections, Product, Fraud 6. Client Release Management and Controls 7. Liaison & SME for Business & Tech 8. Associate Training & Communication 9. VOA/VOC/Survey Management Shift: 1st shift (United States of America) Hours Per Week: 40...
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TechSpace Solutions Inc. - Charlotte, NC - Job Title Telecom IVR Business System Analyst Work Location Reporting Address Charlotte, NC Contract duration (in months) 12 Skills Needed Experience working on large scale projects as well as handling day-to-day operational requests o BA experience required o PM experience a plus (preferred) Agile Waterfall background IVR background o IVR development background a plus (preferred) o Experience working with Nuance a plus (preferred) Avaya call routing background o Experience working with Avaya...
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Indigo Slate - Atlanta, GA - For this role, we are working with one of our trusted partners (think Magenta, think Tel Co)! They have strong ambitions to revamp their current Integrated Voice Response (IVR) system and eventually migrate it all to the cloud and create some micro-services! We are looking for a highly motivated individual who can be that person who can handle the fires, be on-call for emergencies, maintain the overall health of the IVR system, and be that all around Systems Reliability Engineer... with On Call Experience Minimum 3 Years of relevant Telecom experience IVR Experience Voice XML Experience Familiarity with SQL Experience in Continuous Integration/Continuous Delivery CI/CD Programming Fluency Preferred Qualifications: Avaya AEP Experience Experience working with Empirix, Virtual Hold Technology, Finesse, Genband, and Aceyus Experience working in Agile and DevOps environment Experience in APM tool, like, AppDynamics, log Where can I score extra credit? Avaya...
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Activesoft - Boston, MA - The team is looking to start working on a back log of work. This work involves call flow decommissioning, adding new call routing, as well as general maintenance and updating. Candidate must have java based coding skills as well as IVR- specific Avaya and Nuance. ***Top candidates will have Nuance NDF and NDM **** Software Engineer will join a squad that is tasked with developing Telephony Interactive Voice Response (IVR) applications, and Natural Language Processing (NLP) enabled systems... and work to route additional users to other customer facing applications. This is a software engineering contractor position within Liberty Mutual's GRM US â?? Agents & Partners group and daily activities will include writing quality code to support various projects within the Telephony domain. Skills: Nuance NLU Avaya Experience Portal Avaya Orchestration Designer Nuance Dialog Modules Java Interactive Voice Response (IVR) projects Nuance development framework & dialogue modules (NDF & NDM)...
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TechSpace Solutions Inc. - Charlotte, NC - Position Avaya Call Center IVR BA Location Charlotte, NC Duration 12 Months Skills Needed Experience working on large scale projects as well as handling day-to-day operational requests o BA experience required o PM experience a plus (preferred) Agile Waterfall background IVR background o IVR development background a plus (preferred) o Experience working with Nuance a plus (preferred) Avaya call routing background o Experience working with Avaya CMS o Experience working directly in Avaya ASA...
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