Freelance IVR Jobs

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Prudential Financial - Roseland, NJ - Prudential is seeking a highly motivated Systems Analyst to work closely with business and technical communities to implement IVR solutions to meet business objectives. This position leverages technical skills as well as exceptional project management, analytical, conceptual, and problem solving skills. Excellent communication skills will allow you to partner with internal and external business, systems, management, and vendor groups.The environment is fast paced and provides excellent... requirements Fully manage and define IVR projects; ensure complete costs and assumptions are documented and presented for each project, creating & maintaining: project plans while managing releases, requirements (VUIs and call flows), resources, schedules, estimates, testing support, and business expectations Fully understand and support the value of the SOPs; enforce the integrity of the information ensuring it is relevant, complete, and accurate. Actively identify gaps and define, document...
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comtecinfo - Lansing, MI - Company Description Founded in 1996, ComTec Information Systems is a leader in information technology (IT) and business process services with the expertise and capabilities to serve the needs of businesses and governments of all sizes. ComTec is a total business solution provider that delivers Application and Business Process Services to help clients reduce costs, enhance organizational flexibility, and improve their business and IT performance. Job Description IVR (Interactive Voice... Response) QA Analyst must be certified. location:Lansing,MI duration:6-12months+ interview: F2F no telephonic. rate:60-65/hr Complete Description: Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing. Experience leading projects to completion. Candidate MUST possess excellent communication skills and be a self starter. Job Description: The IVR QA Analyst will align with the process & frameworks and leverage...
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Christus Homecare - Irving, TX - Hospital Campus CORP Revenue Cycle Business-55600 Job Title Cath/IVR HIM Outpatient Coder Expertise Coding (Medical) Status Full Time Travel Required None Reporting Location Irving Job Description POSITION SUMMARY: Review clinical documentation and diagnostic results as appropriate to extract data and apply appropriate ICD-9-CM, and/ or ICD-10- CM/PCS for billing, internal and external reporting, research, and regulatory compliance while maintaining an accuracy rate... degree or an AHIMA approved Coding Certificate Program or successful Completion of Coder Certificate Program Successful score of 90% on "Christus Inpatient Coding Qualifying Test" EXPERIENCE: Two (2) years' progressive on-the-job experience coding with ICD-9-CMand/or ICD-10-CM and CPT-4 coding in a hospital or outpatient setting LICENSES AND CERTIFICATIONS: At least one of the following preferred certifications are required: RHIT, RHIA, CCS, CPC, CCA Certified (CIRCC) Cath/IVR Coder...
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Better Future Solutions Inc - Franklin Lakes, NJ - POSITION SUMMARY Client is looking for a Senior Java IVR expert to develop voice solutions in the contact centers. This candidate is responsible for new development and some production support of all the AOM applications and corresponding business transactions. QUALIFICATIONS: Bachelor's Degree plus 8-12 years relevant experience Experience with Genesys Outbound contact manager 7.6, CCPulse, Outbound contact server, Genesys Campaign management Experience with Genesys Framework, SIP..., Voicemail, Internet contact (email), Outbound Contact, Proactive Notification, T-Server, I-Server, GVP IVR, Stat Server, Infomart, and Reporting. Versions 7.6 and 8X Core JAVA/J2EE development experience, Unix Shell Scripting, Database Oracle 11.x and PL/SQL development experience AIX/Unix/Linux OS, Windows Server 2003 OS Monitoring/Automation of Monitoring Advanced Troubleshooting Understanding of general Telecommunications Excellent communication skills required to triage issues reported...
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Apex Life Sciences - Bridgewater, NJ - or assist in the implementation of improvements in distribution strategy, quality, regulatory compliance, cost effectiveness and efficiency. Duties: Contribute to the development and apply the distribution strategy (for IVR and non-IVR studies) that ensures continuity of IP at depots and investigational sites. Ensure adequate IP stock at depot and site levels. As necessary, support relabeling activity or transfer of IP between various sites. Ensure all critical parameters are considered for every... distribution strategy; IVRS/IWRS specifications (e.g. initial or resupply quantities); any QP, project, study, expiry, customs, import/export, brokerage or country specific requirements. Generate and/or review IP shipment requests for accuracy & completeness prior to issuance. Ensure accuracy of IP receipt for all shipments and availability in IVR for applicable studies. Serve as point of contact for all contracted distribution activities. Provide adequate communication and documentation (including...
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Techgene - Atlanta, GA - Title: Sr. IVR Developer Location: Atlanta, GA Duration: 6 Months senior profiles, who has strong Java development background with experience in Avaya development using Orchestration Design and experience in Avaya Dialog Designer. Responsibilities: Development of crossfunctional, multiplatform Avaya Voice Portal. A minimum of 810 years development experience with demonstrated strength in Java technologies. Experience in Avaya Dialog Designer development environments. Stro .......
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GDI Infotech - Dimondale, MI - Please send resumes at applicant@gdii.com IVR QA Analyst/SA6 Dimondale, MI 8 months contract Either Webcam or In Person interview Short Description: IVR QA Analyst Complete Description: Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing. Experience leading projects to completion. Candidate MUST possess excellent communication skills and be a self starter. Job Description: The IVR QA... IVR and interface testing experience, including skills based routing testing. Required 3 Years Bachelors Degree in IT, or Business required Required Excel and Rational Experience Required 3 Years QA Certification Highly desired Excellent written and verbal communication skills Required Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached...
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Spectrum - Greenwood Village, CO - Client Reference Code: 190532-3 JOB SUMMARY Seeking a business owner for Charters Interactive Voice Response (IVR) support channel. This role will actively work with vendors and internal departments to refine Charters IVR experience to be industry-leading as a self-support channel. This person will manage all system changes, perform analysis and reporting, and act as the primary lead within Charter for system operations. Additionally, they will evaluate and implement natural language and voice... recognition technologies that contribute to Charters vision for Interactive Customer Care. The ideal candidate has technical knowledge of telephony and IVR technologies, strong vendor management skills, demonstrated experience leading technology projects, and is passionate about customer experience. MAJOR DUTIES AND RESPONSIBILITIES Deeply understands consumer and industry trends related to natural language/ voice recognition self-support systems and ensures the customer experience with Charters...
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Securus Technologies Inc - Carrollton, TX - of IVR Application such as Call Center, Outbound IVR, etc. RESTful Web Services JDBC/SQL/Relational Databases (Oracle) Linux, Unix, Windows *Agency calls will NOT be accepted. Allqualified applicants will receive consideration for employment without regardto race, color, religion, ***, ****** orientation, gender identity or nationalorigin....
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codeforce360 - Atlanta, GA - Programmer/ Developer -IVR T2 Architect @ Atlanta-GA . Please send me resume to sandeepgoud at codefoce dot com or reach me on 770-410-7770 ext 365 Qualifications null Additional Information All your information will be kept confidential according to EEO guidelines....
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