Freelance IVR Jobs

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Collabera - Charlotte, NC - Job Description Collabera is looking to fill a IVR Automation QA opportunity with one of our clients in Charlotte, NC Position Details: Role: IVR Automation QA Location : Charlotte, NC Duration: 3 months + Contract to Hire Job Description: Responsible for developing and executing formal test plans to ensure the delivery of quality software applications. Responsible for designing and developing automated test scripts in Cyara, UFT, QTP and Selenium. Involved in test planning, writing... test cases/scripts, test case automation and test execution. Gathers information from the project team, designs, develops, debugs, executes automated test cases, and prepares reports. Designs automation test plans and complex automation scripts in Cyara or Empirex. Considered a subject matter expert in the area of test case automation for telecom infrastructure, such as IVR, PBX, Telephony. Responsibilities Defines and tracks quality assurance metrics such as defects, defect counts, test...
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Quest Group - Paramus, NJ - is upgrading several of their call centers, we need a Salesforce IVR Test lead who understands call center technology. The IVR Test Lead will be working directly with the architect and business owners. 2+ years testing call center/service desk applications such as Salesforce, Oracle Contact Center, iNexus, Ring Central, Nextiva, 3CX, Five9, 2+ years network emulation and performance testing 2+ years of System Integration Testing experience. 1+ Perl, Tcl, or Python experience. Must be able to work... independently without supervision. Experience with provisioning processing. Telecommunications experience especially with DOCSIS, CMTS and back-office systems. Bachelor’s Degree in Computer Science, Information Technology or related field. Demonstrate the ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. IVR testing experience and deep call center experience Deep call center experience Experience as a QA Lead / Test Lead Excellent...
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Verizon - Basking Ridge, NJ - better. We are looking for a Senior Java IVR Developer to join the Verizon IT IVR Apps Development Team. Work on development of NextGen conversational IVR applications. Research new technology stack, collaborate with VUI Designer and Business Analyst to understand the call flow, develop required application, and perform unit testing and support system testing and deployment. Develop proof of concept, document result and contribute to executive presentation of the results. Works on problems of moderate and varied complexity... application development experience. Hands on IVR self-service applications or Voice Assistant development experience. Avaya Experience Portal (Orchestration designer) experience. Mobile development experience. Experience with Agile, DevOps, CICD, Jenkins. Knowledge of AWS, Ansible, ELK, Sonarqube, HP Fortify. Knowledge of NoSql DB such as Cassandra (or other NoSql based DB). Knowledge of HTTPS Node.JS, PHP Jersey/Jackson/Jax-RS Maven Eclipse. Strong technical acumen with ability to learn new...
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Lancaster, PA - IVR Engineer Avaya Design, build, test and maintain scalable and stable technology solutions to meet business needs. Meet with business partners to understand business needs. Responsible for overall design of the solution. Design, build and test applications. Conduct root cause analysis and advanced performance tuning for complex business processes and functionality. Qualifications: Education/Experience: Bachelor's degree in Computer Science, MIS, related field or equivalent... experience. 3+ years of related experience. Strong working knowledge of, JAVA, VoiceXML, Avaya Orchestration/Dialog Designer or other IVR development tools, and Voice Portal. Preferred: VUI Design, grammar development Kevin McCarthy Liberty Personnel Services, Inc. 410 Feheley Drive | King of Prussia, PA 19406 Direct Line: 484.238.1949 kevin@libertyjobs.com www.libertyjobs.com http://www.linkedin.com/pub/kevin-mccarthy/0/521/133 Code: liberty123...
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Morgan Stephens - Washington DC - A rapidly growing Program Management, IT and Engineering consultancy is seeking a Senior Performance Test Engineer with CTI and IVR experience for their Navy Yard location. Our client is primarily serving government clients including the Census Bureau, Centers for Medicare & Medicaid Services, Department of Defense (Army branch), Department of Homeland Security, Social Security Administration, and Department of Veterans Affairs. The team is very busy and we're looking to continue... with planning and executing performance testing for the following call center applications: Inbound IVR with multiple language lines Inbound Virtual Hold SIP End Point integration with custom Agent Desktop T-Library client requests from custom Agent Desktop Contact Recordings from custom Agent Desktop (audio and video) Agent-to-agent call transfers Outbound dialing operations 7+ years of experience using performance test tools like LoadRunner, JMeter, WebTest or others, 6+ years SQL experience...
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TracFone Wireless - Miami, FL - Your user session will timeout in 5 minutes. Please click OK to continue with your application. Associate Speech IVR Developer Tracking Code 121- Job Description Position Highlights: - Recognized leader: Rated #1 Prepaid Wireless Provider in the U.S. - Technology driven: Opportunity to work with state-of-the-art technology - Teamwork: A supportive team environment that thrives on innovation. - Culture: An entrepreneurial focus, where ownership and ingenuity are expected. - Benefits...: Excellent health benefits, Matching 401K, and education reimbursement. What you will do: - Build speech recognition capable solutions. - Work with internal clients to understand their needs, explain solutions proposed, answer any questions and engage in joint discussions to come to acceptable agreements around solutions. - Work as part of a team to implement agreed upon solutions ensuring quality and consistency. Responsibilities: - Develop and modify bilingual Speech IVR applications (English...
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PPD - North Carolina - specifications for IVR systems and reports, as well as helping to define interaction of IVR data with other databases at PPD or vendors. This position also helps manage IVRS project timelines and budgets as assigned. Assist the primary design liaison between the client and IVRS Design ensuring timely delivery of all required IVRS services. Assist in gathering requirements for system design and reports. Assist in performing informal testing Assist in developing training materials and system support...
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Amiga Informatics - Rancho Cordova, CA - Lead IVR Developer Rancho Cordova, CA Contract Job Description: Mentor and do skills development of team including BA's, Engineers and Sr Engineers. Daily work in M3 regarding audits, call flow development, and capacity planning. Project work- assist IVR developers with building out the transfer from the CXP to M3 Service Now tickets problem investigation and resolution. Trouble shooting pulling logs doing diagnostic work on all systems and applications Assist with helping..., deployment and maintenance of all call center applications. Serves as the subject matter expert for contact center systems and tools. Support day-to-day operations and monitoring. Work with third party vendors to expedite problem resolution. Assist with documenting departmental processes and procedures. Participate in on call rotation. Technical Skills: Aspect UnifiedIP and M3 IVR, Aspect Conversations, Aspect Advanced List Management, MS Office Communications, MS Speech Server 2007, VOIP, SIP...
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ConsultNet - Salt Lake City, UT - Voice Engineer / Architect Direct Hire Salt Lake City, Utah Salary commensurate with experience Job Summary Our client is a national risk benefit company that is seeking a Voice Engineer / Architect to join their telecommunications engineering team that is in the process of re-engineering their IVR solutions. They will be moving away from their current in-house solution and onto a new one which they are still doing a discovery on. Their team already has the software development group..., VOIP and IVR systems across enterprise level solutions and high-availability data centers Expertise administrating & architecting Genesys voice systems Knowledge of supporting Skype or Lync Interaction Routing Designer Desired Skills: Agile/Scrum methodology Experience supporting Session Border Controller (Client) Bachelor's Degree...
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ProEnlist - Clayton, MO - solution. Design, build and test applications. Conduct root cause analysis and advanced performance tuning for complex business processes and functionality. Qualifications: Education/Experience: Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 3+ years of related experience. Strong working knowledge of Eclipse, JAVA, VoiceXML, Avaya Orchestration/Dialog Designer or other IVR development tools, and Voice Portal. Preferred: VUI Design, grammar development... (including Spanish) IVR Cloud solution Healthcare experience...
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