Freelance IVR Jobs

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Software Guidance & Assistance - Jacksonville, FL - Software Guidance & Assistance, Inc., (SGA), is searching for an IVR Systems Developer for a contract assignment with one of our premier clients in Jacksonville, FL. Responsibilities : Interpret and analyze business requirements to identify risks and design appropriate solutions Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security Develop and assess the capabilities and limitations of the applications... and technologies and recommend alternatives and solutions Collaborate with project team members to provide input to design specifications related to speech application. Develop IVR / Speech applications using CVP Studio, VXML, and Java Integrate to backend systems such as web and Rest services, databases, fax, CTI, MQ Series, and reporting. Develop and support complex grammars for speech applications (NLU, dynamic, directed) Required Skills : 5 to 8 years experience in VoiceXML IVR technologies. 3 to 5+ years...
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Robert Half - Saint Louis, MO - ?Prior federal government experience with a software development project in a contractor role. ?7+ years of experience in Aspect Contact Center suite - Aspect Unified IP, APM, WFO, AQM, Speech Analytics, Tiles, ACD, IVR, CTI, SIP ?Candidate must have strong experience as a solutions architect with a focus on the Contact Center, well versed in multi-channel technologies and telephony platforms, with an emphasis on holistic integration on the back-end to perform an end-to-end service Technology doesn...
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Strategic Staffing Solutions - Detroit, MI - Strategic Staffing Solutions is looking for an IVR Java Web Developer in Detroit, MI. Responsibilities: Design and development of high-volume, low-latency applications for mission-critical systems, delivering high-availability and performance. Code, test, debug, document and deliver modified and new programs to meet business and compliance requirements Collaborate with architects, database engineers, and other software developers in conceptualizing, initiating and developing new... with IVR systems (Genesys, Cisco, Avaya, etc) (Required) 4+ years experience with SPA (Single Page Web Applications) in Angular2/4,TypeScript, and other build tools and configuration. Experience in Angular Security – CSRF, XSS etc. and Angular Testing Frameworks – Jasmine & Karma, and Angular build mechanisms and deployment optimizations for local and production. Experience in REST / SOAP based Web services....
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Wolters Kluwer - Chicago, IL - of clinical care. You'll lead a team of VUI Designers focused on creating IVR phone calls as part of a broader product portfolio providing personalized, dynamic communication to patients over time. You'll join a multidisciplinary Product Design team made up of UX designers, researchers, content creators, and technologists who are passionate about making high-quality, user-centered experiences. You'll collaborate with product managers, software engineers, client experience teams, patients..., and clients to collectively make products you're proud of and that drive real results. You'll evolve our thinking, capability, and use of voice-enabled technology to engage consumers across our entire portfolio of products, including those used by healthcare professionals in a clinical setting. If you're naturally curious, driven, and dedicated to making products people love -- join us. Provide Design leadership, guidance, and direction to our VUI Design team Produce and direct the creation of IVR...
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UnitedHealth Group - Eden Prairie, MN - /Call Center Experience Telephony/IVR experience Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities Ability to gain acceptance for ideas, plans, actions and then implement flawlessly across organizational boundaries Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related... identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Program Manager, Project Management, Telephony, IVR, Agile, Operations, Call Center, health care, Eden Prairie, MN, Minnesota, telecommute, telecommuter, remote, work from home...
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Eliassen Group - Fort Mill, SC - We have an excellent opportunity for an IVR (Interactive Voice Response) Consultant with one of our top clients. This is a contract to hire role and all applicants must be willing and able to work on a W-2 basis and convert to FTE following contract. Requirements of the IVR Consultant: At least 4 years of experience in closed-based telephony systems Solid experience in Java VXML IVR development, with Voice XML, Genesys Composer, and Cloud technologies Ability to translate business...
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Apex Systems - Raleigh, NC - Our banking client is hiring a Genesys IVR Engineer at their Raleigh location on a permanent/direct-hire basis. If qualified, please email your resume to Healea at As a Genesys IVR Engineer, you will support the bank’s Customer Contact Center’s technology platform. The engineer is responsible for general IVR administration. Additionally, this role will have a high focus on infrastructure, network integration, SIP integration, and security/certificates. Position Requirements: Bachelor... services. The person in this position is required to have an in-depth knowledge of numerous networking technologies and how they interrelate and interact together. Possess excellent technical skills regarding network routing, switching and provisioning along with extensive understanding of the various business functions within the Bank. Preferred Qualifications: 3 year of speech enabled IVR experience. 3 years of business systems analysis experience. 3 years of experiences working...
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SoftPath Technologies - Hartford, CT - DETAILS Role : Cisco IVR Developer Exp : 8+yrs Location: Hartford, CT Cisco Call studio, Cisco ICM, Java VXML IVR development skills with Voice XML, Java, Spring MVC, J2EE , SOAP, REST API’s IVR application development and implementation project requires a Senior IVR developer and this role is meant for application development on Cisco Voice platform environment. Main responsibilities, experiences: Application development using Cisco call studio, Voice XML, including Java/J2EE... interface development and implementation. Here are the key experiences we are looking at from the candidate. · Hands on experience in Cisco Call studio tool and IVR application development · Cisco ICM scritping hands on experience · 6-8 years of Java/ J2EE development experience · Strong IVR development experience using Voice XML, JSP and Spring MVC · Good hands on experience in java, jsp applications, routing and cti integration and implementation. · Core java + REST/SOAP automation...
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UnitedHealth Group - Plymouth, MN - The Contact Center Services (CCS) team is transforming our contact center infrastructure through a multi-year program entitled Omni. The Omni program provides a platform level technical refresh for the delivery of inbound customer calls to ~75,000 agents globally. It will also refresh and deliver new customer channel interactions through outbound, chat, email, click-to-call, and other contact types. In this critical Scrum Master role, you will be accountable for driving the IVR aspects of the... from top down and bottom up Proven analytical, problem-solving and financial analysis skills Bachelor's degree in applicable area of expertise or equivalent experience Desired Qualifications: SAFe Agilist certification IVR experiences Proficiency in one or more of the following tools: Rally (CA Agile), PlanView, CA Clarity (PPM Optics), MS Project, MS Power Point and/or Excel Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve...
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Globe Life And Accident Insurance Company - McKinney, TX - and Executives in their own language, strong time management, excellent judgment, plus a superior, service-oriented attitude towards customer support. This role is also responsible for telephony operational and service management processes to ensure that quality, efficiency and agility goals are achieved. Provide daily Genesys and Cisco CVP IVR support and administration with escalation to 3rd party support Coordinate IVR MACDs including call flow design changes, call routing changes Create and shadow... to learn Cisco CVP and Genesys IVR enough to articulate change requirements to 3rd party vendor support Ability to utilize packet capture tools to execute packet captures for troubleshooting purposes (e.g. Wireshark, Ixia, tcpdump, Solarwinds) Required Experience: 2+ years working with Genesys IVR or comparable IVR system 2+ years hands-on experience with Cisco PCCE platform and applications required 2+ years' experience working directly with carriers (e.g. AT&T, Spectrum) or wholesalers (e.g...
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