Freelance Help Desk Jobs

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Legal E - Washington DC - IS SUPPORT TECHNICIAN Outstanding DC firm has an immediate need for an experienced IS Support Technician to join their DC IT team. Position Summary: The IS Support Technician provides second level support to end-users regarding IT incidents and service requests. This role is critical in meeting the Department objectives for providing high quality customer service and technical support for HHR supported technologies; ensuring service levels are met or exceeded. This position will report... to the Director of User Support and Education. Daily oversight and scheduling will be provided by the IS Support Team Lead. Duties & Responsibilities: Provide 1st level phone when available or when requested by the Service Delivery Coordinator. Provided 2nd level support for all Firm related mobile and desktop hardware and software. Track all incidents and service requests in Help Desk ITSM system. Maintain detailed and accurate notes on all incidents, this includes but is not limited...
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Infogroup Northwest - Portland, OR - Title: IT Specialist (Help Desk) Location: Portland, OR Area Type: Direct Hire Job: 17255 At InfoGroup Northwest, we use our deep technical insights, local market knowledge and rock-solid relationships and reputation to create exceptional business outcomes for people and companies every day. We are based in Portland, OR with global partnerships to deliver the industry's top technical solutions and talent to every one of our clients. Our clients, consultants, contractors, partners... team. This is a help desk position, but it's not a behind-the-scenes, order-taking, manage emails all day kind of role. The IT Specialist plays an essential role in delivering the technology and support that enable the firm to succeed. You will join a team of critical thinkers with high levels of technical curiosity, and will have ample opportunity to expand your skills and knowledge. Responsibilities: *Respond to user support requests, thoroughly diagnosing and solving problems *Log...
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Decisive Data Systems - Abingdon, MD - Decisive Data Systems is a full service computer technology firmproviding Networking and Software solutions, as well as custom programmingservices to clients throughout Maryland, Delaware, northern Virginia andsouthern Pennsylvania. DDS specializes in understanding complex businessprocesses, identifying needs and providing sound technological solutionscustom-tailored to our clients’ business. We are seeking a qualified Help Desk Technician for our Abingdon,Maryland office. The Help Desk... technician will mentor and provideguidance to PC and equipment users; help to identify, resolve and/orstreamline computer operations to minimize downtime and maximize workerefficiency. Responsibilities: Provide daily server monitoring Provide training and answer questions; mentor users on a one on one basis Initial troubleshooting hardware/software problems Responds to client phone calls Provide consultative services that meet or exceed client expectations Performs office clerical duties...
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Pentagon Federal Credit Union - Chantilly, VA - accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned . Provide general oversight and training for Service Desk staff on daily activities. Help ensure staff members adhere to procedures and makes recommendation for improvement. Mentor staff and provide input into performance evaluations. Works with the team to ensure SLOs...The primary purpose of this job is to provide excellent service and support to IT customers who consume a broad range of IT service offerings and mentor the team in doing the same. The supervisor is also responsible to help ensure the team adheres to established incident escalation procedures and that analysts properly perform system access administration functions to protect PenFed data in internal and external systems used by the credit union. ? Essential Functions Reasonable...
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Robert Half Technology - Oakland, CA - Ref ID: 00340-9500549376 Classification: Help Desk/Tech Support III Compensation: DOE Robert Half Technology is looking for a desktop support technician with the ability to present complex technical information to non-technical users in an understandable and concise format. If you're a selfmotivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you. For immediate consideration send resume to or call Tara Sweatt at 510-839-5975... Some responsibilities include: Respond and follow up on technical help tickets submitted via phone, email, and walk-ups Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally Independently investigate and implement solutions to technical issues Identify recurring technical issues and propose solutions to address the root of the problems Bachelor's degree in Computer Science or technical degree preferred - 2-4 years related experience - Experience installing...
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Westat - Rockville, MD - Job Summary We have an opening for an individual to work WEEKENDS to support our interviewers who conduct research surveys for our Rockville, MD office.? A successful candidate must have demonstrated customer support experience in responding to phone calls, email, and chat sessions from field staff. Job Responsibilities Agents troubleshoot technical problems that relate to hardware and data transmissions, answer procedural questions, and document issue details into customized tracking systems. Technical requirements are a strong understanding of Microsoft Office and current operating systems, browsers, and the ability to resolve issues with peripheral devices including conducting LogMeIn sessions.? Candidates must be able to speak clearly in English, follow established protocol, and work with a wide variety of hardware and software issues. Minimum Qualifications ? A High School Diploma or GED is required to apply ? Must be able to work at our Rockville, Maryland offices ? Must be able ...
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Request Technology - Stephanie Baker - Skokie, IL - Seeking a Help Desk Support Specialist for a client in Skokie IL. The Help Desk Analyst provides tier-one technical support and will be responsible for first response in answering the help desk line and replying to open incidents. This position will support the existing infrastructure in a fast-paced, dynamic environment. RESPONSIBILITIES: Identify and organize tickets according to service and priority. Utilize help desk ticketing system to log all support activity Distribute tickets... to engineers and technicians as appropriate. Provide instructions and assistance to end-users regarding technology and applications. . Other technical support duties as assigned by Help Desk Supervisor JOB REQUIREMENTS Excellent written and oral communication skills. Minimum of 1 year experience in a help desk setting Familiarity with Windows/Active Directory administration or A+ certification is highly desired....
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Cvent - Austin, TX - Associate, Help Desk TechnicianStart your new career at Cvent Create a Profile|Log In Yes No Show Details At least one job must be selected in order to. Now Terms of use Refer Job: - - to Saved Jobs Back Associate, Help Desk Technician About the Associate Help Desk Technician As an entry-level hire, this is a great way to launch your career. You will be on the front line of defense for tickets related to all of our internal employees globally. You will have the unique...
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Robert Half Technology - Westminster, CO - Ref ID: 00610-0009274517 Classification: Help Desk/Tech Support I Compensation: $20.00 to $22.00 per hour Robert Half Technology is seeking a Help Desk Analyst to start making an impact immediately at an established company in the Westminster area! This is a contract to a full-time opportunity! This Help Desk Analyst position will provide technical assistance to users utilizing the company's wide range of Field Layout Systems as well as the CAD applications. This company provides CAD... must possess AutoCAD® and/or Revit experience. Applicant should be able to answer questions or resolve product issues for clients via telephone, e-mail, and web-based support. Use analytical skills in troubleshooting and be able to clearly communicate findings to customers in both verbal and written form. This position requires a minimum of 2+ years of experience and is ideally suited for a Help Desk Analyst with excellent problem solving and communications skills. Experience in a call center...
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Apertus Partners - Quantico, VA - Apertus Partners is an Economically Disadvantaged Woman Owned Small Business, headquartered in Leesburg, VA HUBZone. We provide IT managed services, and contracting support in both the federal and commercial space. Clear. Concise. Results. Description and Requirements: Under general supervision this position is responsible for the day to day support of agency users to ensure no disruption in their productivity as part of a help/service desk. Tasks include answering service desk phone... customer service skills Trained and certified in automated help desk management systems is desired Tracks and reports on assets at the site location. Receives and ships equipment as required Follows all processes, procedures, and guidelines to ensure repeatable customer experiences Position is required as needed to remote locations within 24 notice of an incident Other duties as assigned Qualifications/Certifications: Must have four (4) years of IT experience Must have two (2) years...
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