Freelance Customer Response Jobs

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Connecticut - Skills and Requirements Include: Travel to customer sites to expedite problem resolution Thorough experience in a SOC and/or incident response environment required 7 years customer support/success experience in the computer network security industry Bachelor's degree in technical or related discipline OR equivalent experience Excellent knowledge of a wide variety of security solutions and technologies Excellent communication and presentation skills...A company that looks to take the vast potential of threat intelligence and make it accessible for Fortune 5000 organizations and allied government agencies around the globe is filling a position for a Remote Technology Customer Success Engineer. Candidates will be responsible for the following: Driving elimination of any customer or internal bottlenecks impeding problem resolution Providing developer training to customers Providing training for software admins, analyst users and executives...
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Bombardier - Hartford, CT - Customer Response Team (CRT) - Avionic/Electronic Technician - Travel-PH1635 Description BOMBARDIER the evolution of mobility At Bombardier Aerospace, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel. Located at Bradley International Airport, Bombardier Business Aircraft’s Hartford Service Center..., EASA, Bermuda, Canada, Cayman Islands and Mexico. The facility has received 16 consecutive FAA Diamond Awards and is actively involved in the Hartford community, spearheading programs to create awareness about aviation maintenance among local students and to help close the gender gap in the industry. The Base CRT (Customer Response Team) A&P Technician will travel to customers’ aircraft to perform troubleshooting, repairs, inspection, modification, and services of customers’ aircraft. Performs...
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Big Brothers Big Sisters of Orange County - Santa Ana, CA - and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever. Job Summary: The Customer Relations Specialist is responsible for providing high level customer service in response to all customer and stakeholder inquiries and leads. This individual is a customers first point of contact with BBBSOC and must have excellent phone and customer service skills. Additionally, this position is responsible for marketing BBBSOC... programs through telemarketing and presentations for outreach of clients, as needed. This position will produce positive outcomes in the following areas: family yield, processing time, and customer satisfaction. JOB RESPONSIBILITIES Ensures that all families and volunteers receive an engaging, positive and personalized sales phone response. Effectively move the family from the point of first contact to active enrollment. Prescreen and pre-qualify all families, ensuring all forms, availability...
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ABS Global - Wisconsin - The ideal candidate has the ability to provide professional and courteous service through effective listening techniques and project a sincere and enthusiastic demeanor while also entering information on multiple screens and in multiple programs. The ability to listen to information from customers, think quickly and logically, and ensure a fast response to customer inquiries. Who Are We? ABS Global is a market leader in dairy and beef genetics and is uniquely positioned as a global player...Are you a highly motivated, high-energy, customer-centric professional wanting to join our fun, collaborative, business casual, fast pasted team? If so, our Customer Service Specialist position located in De Forest, WI location may be the right fit for you! A high level summary of accountabilities includes providing professional and courteous service to internal and external customers by resolving concerns and placing product orders in a fast paced environment. Also providing requested...
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Verizon - Cary, NC - to increase productivity and/or performance to meet/exceed metrics all while ensuring positive customer satisfaction. Functional Responsibilities Provide vision, leadership, motivation and supervision of direct reports through weekly and monthly touch point meetings. Build and support the development of direct reports through performance scorecard data, performance reviews, and customer satisfaction surveys based on departmental objectives. Promote a positive team environment among direct reports.../Local Government agencies to ensure quality assurance and service level agreements are being met. Attend executive briefings with our customers and internal support teams. Assist with maintaining the Disaster Recovery Protocols for the GNSC. Qualifications Minimum Qualifications Bachelors degree in Data Communications, Business Management, Engineering or other technical discipline or equivalent work experience; 5+ years of technical/industry experience. Strong customer facing, interpersonal...
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National Rifle Association - Fairfax, VA - . 8. Participates in hands-on involvement with all NRAstore promotions, including, but not limited to e-mail, website, direct mail, magazine, newsletter and periodical ads, video product demonstrations and printed catalog, as directed. 9. Participates in hands-on involvement with printed catalog preparation, including photography, layout, product placement, special promotions, copywriting and proofreading, as directed. 10. Provides content contributions and moderation for the NRAstore... guidelines, business relationships with existing and potential vendors. 15. Negotiates favorable cost options, price breaks and terms for the NRAstore, within departmental guidelines. 16. Troubleshoots and resolves vendor disputes in a timely manner. 17. Interacts directly with customers via e-mail and telephone in response to product inquiries or problems, in a timely manner. 18. Interacts with and supervises outside service vendors including, but not limited to printers and freelance...
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ABB Limited - Raleigh, NC - for the coordination of daily work activities with outside Account Manager(s) to manage complex customers' needs in large utility & industrial customers with a focus on the power products/systems sector. - Responsible for the execution of daily customer activities including: order entry & tracking; order management with local business units and other ABB groups; timely response to customers inquiries with appropriate ABB solution; quantify / resolve customer complaints & needs. - Utilize ABBs... organization is responsible for the development and implementation of proactive programs responding to customer requirements, assisting in achieving equitable solutions as well as the co-ordination of investigations of complaints. The overall mission of the Inside Sales Organization is to provide a consistent base for support as measured by internal and external customer satisfaction indices (net promoter score - NPS). Key responsibilities include: - The Inside Sales Representative is responsible...
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AE Business Solutions - Madison, WI - Description: Position: Customer Support - Help Desk Level I AE Business Solutions is a Midwest based privately held IT Staffing, Consulting, and Systems Integration Company that has been providing information technology and business solutions to organizations throughout Wisconsin and the Midwest for over 60 years. We have a client who is located in Madison, WI and they are looking for a Strong Customer Support Representative that has at least 6 months of telephone Help Desk... or Service Desk experience within a large call center environment and/or someone who has at least 6-9 months of experience working as a telemarketer. The primary role for contracted staff is to provide quality telephone support for the Service Desk. This will predominantly be in the form of receiving incoming calls which are automatically routed through an IVR system. Placing outbound calls will be on a limited basis. This position is within a high call volume, fast paced, customer focused...
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Waltham, MA - National Grid Location: Waltham, MA Date: 03/28/2017 Job Code: 20170773 Categories: Mechanical Engineering - Applied Mechanics Mechanical Engineering - Design Mechanical Engineering - Quality National Grid Apply on the Company Site Saved! IT & Engineering Network Job Details Company Description: Description About the Position: The Lead Customer Response Data Analyst will join a newly established team at National Grid that will play a critical role in... transforming customer focus in the US business by building cross-functional alignment and communications consistency, as well as increasing the speed and accuracy of customer responsiveness. TheLead Data Analyst will be accountable for the data and analytics core to the operation of the Customer Response Center (CRC). You will be the owner of the CRC Live monitoring Portal and critical to its success. Daily responsibilities included ensuring appropriate data is available and accurate from a variety...
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City of Fort Worth, TX - Fort Worth, TX - . Ability to multi-task in a heavy customer contact environment, and outstanding time management and customer service skills required. Problem solves with customers, uses GIS/Google Earth to locate parks/facilities and identify amenities, maintains spreadsheets for park reservation data, provides excellent customer service to both external and internal customers, provides weekend on call response to park reservation customers, and conducts site visits for events as scheduled. Qualifications: The following... Department is recruiting a detail-oriented professional to fill the position of a Customer Service Representative II in Operations Contract Management - Park Reservations. Schedule/work hours: The work schedule is Monday through Friday, 8:00 am - 5:00 pm. Some evening/weekend on-call and work are required. Job Description: The job duties include: Serves as park reservationist for parks and facilities; interacts with customers on the phone, in person, and by email. Provides information about the...
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