18587 Granite Ave
Riverside, Ca., 92508 Phone : (951) 215-5758
E-mail : Jayde.Snyder@Wellsfargo.com
Objective To work in a professional environment that promotes individual growth, recognizes dedication, and allows internal advancement.
2010 – Present Wells Fargo Home Mortgage San Bernardino, CA
Customer Service Representative
? Manage incoming phone calls
? Accept escalated calls and deescalate the customer
? Support new hire and continued learning customer service representatives by phone and in training classes
? Quickly and effectively solve customer challenges.
? Provide mentoring to representatives as requested
? Prevent work orders by completing tasks on the call with the customer such as tax payments, adding or deleting escrow,...