IVR QA/BA Consultant

Freelance IVR Freelancer & Quality Assurance Freelancer

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IVR
Quality Assurance
About Me:
Having 5 Years of Experience as IVR Consultant

Prepared test plans for project by referring to different design documents FSD, PDD and TDD.
Created test cases by using call flows and Data mapping Documents
Performed IVR testing to validate Dialog States, Branch Conditions, Database Dips and Play prompts developed.
Extracted data to test various IVR call flows such as Member Menu, Provider Menu in the VRU system.
Text-Speech validation of VRU application
Monitoring of agent login details for genesys application
Perform Call routing and Agent to agent call transfer using CCPulse.
Performed both DTMF and Speech testing during the IVR testing.
Location
United States