About Me:
Hugo Jaramillo
Dependable, efficient, meticulous
Work Experience:
2009 Zenetex Fort Bliss, TX
Technical Writer/Trainer
Created and performed training courses for the new call center. I created and updated procedural and technical documentation following an ITIL best practices format. I researched information for documentation by conducting interviews and looking for material from online libraries.
2007-2009 Time Warner Cable El Paso, TX
Tier 3 technician/Trainer
I trained new technicians on how to take calls and assist customers with various technical and billing issues. I assisted new technicians with all questions once they began taking calls and even took supervisor calls for them. Provided technical support of all TWC products and services over the phone as well as
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