Hugo Jaramilllo

Freelance Document Designer & Magazine Designer


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Recent Activity

Hugo Jaramilllo - Modified profile
Joined the Document Design and Magazine Design directories.
Over 30 days ago -
Hugo Jaramilllo - Modified profile
Update the following profile details: About Me and Hourly Rate
Over 30 days ago -
Hugo Jaramilllo - Joined
Joined the web's largest social network for freelancers!
Over 30 days ago -
2 Skills
Skill Rating
Document Design
Magazine Design
About Me:
Hugo Jaramillo

Dependable, efficient, meticulous

Work Experience:
2009 Zenetex Fort Bliss, TX

Technical Writer/Trainer

Created and performed training courses for the new call center. I created and updated procedural and technical documentation following an ITIL best practices format. I researched information for documentation by conducting interviews and looking for material from online libraries.

2007-2009 Time Warner Cable El Paso, TX

Tier 3 technician/Trainer
I trained new technicians on how to take calls and assist customers with various technical and billing issues. I assisted new technicians with all questions once they began taking calls and even took supervisor calls for them. Provided technical support of all TWC products and services over the phone as well as...
El Paso, Texas, United States