About Me:
Primary Skills:
> A desired and motivated professional having 4 years and 4 months of experience on CA ITCM (formerly CA Unicenter DSM), CA Patch Manager and Intermediate knowledge (around 1 yr experience) on CA Unicenter products - Spectrum, SD, eHealth, APM and NSM
> ITIL 2011 Foundation Certified and PMP Trained
> Takes initiative and works independently or as part of a team
> Effective client management skills
> Excellent problem solving skills and a self-starter
> Well organized and easily meets deadlines
> Effusively functioned in 24x7 environment
> Working knowledge on ticketing tools like Amdocs Clarify tool and CA Unicenter Service Desk
> Remote Desktop support tools – LogMeIn, Team Viewer, Cisco WebEx and MS NetMeeting
Secondary Skills:
> Installation & Basic
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