Freelance Writers : Hayward, California

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Dana - Freelance Creative Writing & Writing
0
Kudos
3.0
2 Skills
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I am a college student that is going for Early Childhood Education. I have taken Creative Writing classes and have a 3.45 GPA. I am good at editing and giving feedback on essays. I also love to write my own stories.
New York, United States
Paul Eberly - Freelance Finance & Financial Planning
0
Kudos
5.0
2 Skills
$65
Rate/Hr
PAUL J. EBERLY, MBA SKILLS • Financial Modeling • Budget Variance Analysis • Financial Forecasting • Valuation of M&A Opportunities • Cash Flow Management • Proficient in Excel and Access EXPERIENCE 08/10 – Present Senior Financial Analyst •Manage the corporate forecasting process for a publicly-traded homebuilder (Roll up forecasts by home, community and division then layer on high level assumptions to analyze sensitivity to changing market conditions) •Redesigned the forecasting model to enable timelier decisions and added granularity around recent trends •Prepare a bi-annual summary of the forecast model under a variety of assumptions for the Board of Directors (Report to C-level suite regularly) •Analyze the impact of financial strategies such as equity offerings, debt refinancing, and corporate acquisitions •Quantify the economic benefits of operational strategies such as land purchases, joint venture partnerships, and geographical asset allocation •Evaluate monthly P&L results versus budget to identify trends •Implement a tracking report to monitor land acquisition goals vs targets •Support business units by modeling varying capital structures for acquisitions •Establish relationships with lenders to secure project level financing 05/09 – 08/10 Financial Analyst •Created financial models analyzing the effects on IRR of changes in cash flow timing and tax implications for a $250mm real estate portfolio •Analyzed capital structure alternatives for investment opportunities Mason School of Business - Williamsburg, VA 10/08 – 05/09 Consultancy Team Leader •Directed team efforts in support of a Federal Government Contractor EDUCATION THE COLLEGE OF WILLIAM AND MARY Williamsburg, VA Mason School of Business Master of Business Administration Degree, May 2009 SETON HALL UNIVERSITY South Orange, NJ Stillman School of Business Bachelor of Science, Business Administration, Finance, May 2007
Freehold, New Jersey, United States
William Hugh (Bill) England - Freelance Document Design & Editing
0
Kudos
5.0
2 Skills
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Rate/Hr
Resume William H. (Bill) England 18223 Bill Black Rd. Athens AL 35614 bengland777@hotmail.com, cell 505-228-6636 Proposal Specialist, Sr.— Proposal/RFP Development, Management, Technical Writing/Editing CLEARANCE: DOE “Q” (renewable), Sigma Levels; previous DOD Secret, Top-Secret EDUCATION & CERTIFICATIONS BA, Abilene Christian University: Communication/Journalism MA, Abilene Christian University: Communication/Organizational-Cultural Studies Certified Proposal Developer CRITICAL EXPERTISE—15+ Years Mr. England has had an extensive career including proposal development while working for government contractors, for their clients, and ten years for his own consulting company to corporations and organizations. With his background in project management, technical writing-editing, document formatting, and proposal organization, he typically serves as the clearinghouse for all input. Selected Proposal Development Experience Federal/Deltek proposal process Sandia National Laboratories: TA-V Nuclear Facility Support Instructional Services Design Organizational Development RFQ Sonalysts Process Optimization Analysis prospectus Sonalysts Risk Analysis approaches Dale Carnegie Programs process improvement teaming Emergency Operations Training Academy management FEMA CBRNE Emergency Response Training National Training Center support Pantex Leadership Development proposal Los Alamos National Laboratories LANSCE CERN proposal to Congress DOT Transims Proposal Chaparral Airlines Accreditation Proposal U.S. Government Printing Office RFQs BLM/State of Montana Environmental Impact Statement U.S. Army M-1A Abrams Tank operations manual U.S. Air Force F-111A maintenance manual CAREER SUMMARY Johnson Service Group, end-2012 (3-mo. special assignment) contractor to Brown’s Ferry Nuclear Plant Engineering Division Sr. Program Manager, CAP / QA Short-term contract as senior consulting analyst/manager on special project to review engineering and formality/conduct of operations corrective action decisions Sonalysts, Inc., government contractor, 2011-2012 (10-mo. special contract) contractor to Los Alamos National Laboratory, Sandia National Laboratories, and national clients, special proposal projects Sr. Analyst: Business Proposal Coordinator, Writer/Editor, Program Lead, Project Manager, Training-ISD Specialist Special contract involving: ? Proposal Writing, Technical Writing-- ? Senior SME for researching and developing bid proposals and custom-developed projects, particularly in Organizational Development ? Editing, rewriting, advising writers ? Senior SME for Instructional Systems Design (ISD) ? Systematic Approach to Training (SAT) ? E-learning/web-based instruction ? Learning Management Systems (LMS) Proposal Coordination, Business Development ? Proposal Coordinator--proposal development teams for DOE / DoD /DHS--RFPs and RFQs ? Researched proposal sources and contacts, did development contact and networking ? Program Lead--E-learning /web-based instruction ? Learning Management Systems (LMS) development ? animated training, video gaming ? interactive multimedia instruction ? multi-platform virtual reality simulation ? intelligent training and tutoring systems ? closed-loop adaptive training ? on-job just-in-time training and feedback ? Remote Training Development Study Group ? curriculum development ? Program Lead--Organizational Development ? Performance/Process Improvement ? Process/Operations Analysis ? Business Process Optimization ? Risk Analysis Achievements & Results Sandia Instructional Systems Design contract (successful) ? Emergency Operations Training Academy proposal ? Sandia TA-V Nuclear Facility Operations proposal (successful) ? National Training Center proposal ? Nationwide DOE/FEMA Emergency Response and Incident Management proposals (successful) ? Dale Carnegie Process Improvement teaming (successful) Edgewater Technological Associates, 2008-2011 (3 years) contractor to Los Alamos National Laboratory (LANL), special proposal projects Senior Analyst: Program Lead, Project Manager, Team Lead, Training-ISD Specialist, Writer/Editor ? ES&H Directorate, Training Division Special contract team on three-year project for LANL Corrective Action/QA finding to produce more than 1,400 nuclear personnel qualification standards—operations, maintenance, engineering, safety—for the more than 12,000 employees at the Lab Proposal Coordination, Business Development ? Team Lead, proposal development teams for QA on operations, maintenance, technology programs ? Researched proposal sources and contacts, did development contact and networking ? Program Manager and SME--Instructional Systems Design (ISD) ? Systematic Approach to Training (SAT) ? E-learning/web-based instruction ? Learning Management Systems (LMS) ? Conduct of Operations ? curriculum development ? Project Manager and SME--? Organizational Development ? Performance/Process Improvement ? Business Process Optimization ? Talent Management ? Competency Analysis ? Workforce Planning ? Quality Assurance ? Human Performance Improvement ? Corrective Action Programs ? Safety Assessment ? Hazard Analysis ? Readiness Assessment ? Risk Analysis Achievements & Results ? Program Manager and SME: Proposal, design, and production of online, computer-based, Learning Management Systems (LMS), courses, evaluations, databases ? Integration with e-learning system and Plateau LMS (successful) ? QA on operations, maintenance, technology programs (successful) ? Developer of “Quality Within,” proposed program for senior-staff introduction to principles of Safety Basis and Readiness Review or Assessment process, including DSAs, TSRs, Surveillances, and DOE Orders; team-building and priorities-focus BWXT Pantex Plant, 2006-2008 (2 years) Department of Energy nuclear weapons manufacturing facility, ********** technology center Senior Analyst: Project Manager, Training-ISD Program Lead & Specialist, Writer/Editor ? ES&H Division, Training Department of 68 with more than 4,000 training classes and plans for 3,400 employees, special team on DNFSB Corrective Action/QA findings on training and IT, implementation of full HPI/CFA/CAP program Proposal Coordination, Business Development ? Project Manager--Site-wide High Reliability Organization (HRO) program, a corrective action finding and advanced hazard analysis/response paradigm, in cooperation with Brit nuclear officials ? Culture Change planning ? Causal Factors Analysis ? Risk Analysis ? Corrective Action ? Lessons Learned ? Human Performance Improvement ? Voluntary Safety Program ? Project Manager--Organizational Development-Human Resources planning ? Strategic Planning, Change Management, Process Improvement, Process/Operations Analysis ? Business Process Optimization ? Human Resources QA/OD programs focusing on Talent Management, Recruiting, Selection, Onboarding, Mentoring, 360 Leader Development, Hi-Potential Programs, On-Ramping to Management, Promotion, Teaming, Incentives, Assessment ? Project Manager--E-learning /web-based instruction ? Learning Management Systems (LMS) development ? animated training, video gaming ? interactive multimedia instruction ? multi-platform virtual reality simulation ? intelligent training and tutoring systems ? closed-loop adaptive training ? on-job just-in-time training and feedback ? remote training ? curriculum development Achievements & Results ? Project Manager--Weapons-Training Virtual Reality Simulation proposal. With the Interactive Electronic Procedures program along with other simulators in the security and fire departments, plan was for a coordinated, high-security system, focusing first on weapons manufacturing training, then manufacturing situation diagnosis and problem-solving, then site-wide, interactive, secure teleconferencing utilizing simulation. ? Project Manager--Writing/developing training events and assessment, for training and simulation systems, elaborate test plan and execution for assessment phase, evaluation criteria, data management, and corrective action plans (successful) ? Project Manager—Leadership and Team Building Program revitalization, due to union demands (successful) ? Project Manager--Recruiting Program and Staff Utilization Plan for Pantex HR employee development, focusing on engineers and manufacturing (successful) ? Strategic committee, Weapons Software Training Project Raytheon TechReps, 2006 (6-mo. special assignment) contractor to Sandia National Laboratories, special proposal projects Senior Analyst: IT/SQA Project Lead, Team Lead, Writer/Editor, Training Specialist ? Engineering Directorate special contractor with staff of almost 500 developing proposals and implementing specialized, enterprise-wide software and documentation/training and high-security weapons documentation and databases (TechReps has the only SRD-level vault, off of a DOE site, in the world) Proposal Coordination, Business Development ? Project Lead, Team Lead--Organization-wide PeopleSoft/Oracle-type customized COTS implementations ranging from HR data to weapons systems databases, to proprietary, specialized manufacturing/operations instructional design and database training programs ? Project Lead, Team Lead--Software documentation ? technical writing/editing ? training ? procedure development systems ? quality metrics on packages: User Model, Architecture, Design, Concept of Ops, Business Case, User Handbooks & Guides / Help Desk / Web Help ? Specializations: ? Custom-built Corrective Action Tracking System software, user guides, documentation, web-based ? process/operations analysis ? Business Process Optimization ? Integrated Work Planning/Hazard Analysis software, user guides, documentation, web-based ? QA Integration Implementation Team, ISO 9000 Achievements & Results ? Team Lead--Weapons and related-technology database and documentation, complex-wide classified system ? enterprise-wide software documentation similar to Vision (successful) ? Team Lead--Comprehensive documentation implementations for Weapons Programs: ? WEPPCs ? TBRTs ? BBs ? CDs ? Bomb Book source document databases ? Integrated Stockpile Evaluation (successful) ? Team Lead--ATGAR Satellite Telemetry Project (successful) ? Team proposed and implemented a proprietary Enterprise Resource Planning system, tied this program sitewide to all areas of Sandia—HR, Security, Badge Office, IT, etc.—with training and documentation (successful) ? Charter member, new SQA Planning & Analysis Department within TechReps Weirich Asso., Shaw Engineering, Los Alamos Safety & Environmental Asso., 1999-2006 (10 years) contractors to Los Alamos National Laboratory (LANL) , special proposal projects Senior Analyst: Project Lead, Team Lead, IT/SQA Project Lead, Training Analyst, Writer/Editor Facilities & Waste Management Division special team to work multiple findings on nuclear facility operations Corrective Action/QA, including software implementations and quality assurance programs. Records Management/Document Control special team on software quality assurance proposals and implementations of Passport, Documentum, Mega, databases. Technical facility proposals for funding to Congress. Proposal Coordination, Business Development ? Proposal development for funding and programs / RFPs to agencies: Congress, Department of Energy, Department of Defense. Involvement in weapons issues, NNSA, Federal/State/local issues ? Proposals on programs and facilities to LANL, DOE, State ? Funding proposals on technology development and deployment ? Environmental impact statements (EIS), working with Corps of Engineers, NMED, Dept. of Energy ? Project Lead, Team Lead--Special troubleshooting teams for Formality/Conduct of Operations/Maintenance--corrective actions, remediations, startups, readiness reviews, and contractor readiness assessments--at five nuclear facilities ? total-facility reorganizations, including 9 DSA/TSR teams, 6 Readiness Assessment teams Achievements & Results ? LANL LANSCE CERN proposal to Congress (successful) ? NMED proposal on membrane entrapment of nuclear waste water (successful) ? Army Corps of Engineers EIS and construction proposal, Pajarito Canyon Dam Project ? DOT Transims Proposal Direct Technology Sales and accompanying Training Programs, 1993-1996 (3 years) National Performance Improvement Institute, 1983-1993 (10 years) Leadership Management Inc. franchise Created training consulting company to corporations and organizations, specializing in: ? Organizational Development ? Management Development and Assessment ? Corporate Trouble-Shooting and Organizational Problem-Solving ? Change Management, New Initiatives, and Innovation programs ? Organizational Communication ? Personal Organization and Time Management? Process Improvement Owner, Proposal Manager, Sales Manager, Project Manager, Training Manager Proposal Coordination, Business Development ? Daily proposal management and development for training and organizational development implementations pitches, RFQs ? Proposal Followup on--Scheduling, conducting ? evaluating, and tracking classes, strategic planning ? interpersonal skills ? personal and project organization ? business ownership ? executive sales ? B2B sales Achievements & Results ? Successfully ran company for 10 yrs., calling on CEOs and company leaders, generating proposals in performance improvement, implementing programs ? Clients included major corporations, mid-size companies, manufacturing, processing firms, chemical factories, sales organizations, nonprofit groups, riverboat/gaming operations University professor of Journalism and graphic design, concentration head, curriculum advisor, 1983-1993 Zachry Asso. Marketing, 1980-1983 (3 years) Marketing firm specializing in technical marketing and documentation—medical devices, medical training videos, production of manuals for Army and Air Force (M-1A Tank, F-111-A Fighter), Chaparral Airlines Accreditation Proposal Business Proposal Coordinator, Department Manager Proposal Coordination, Business Development ? Daily proposal management and project planning for medical device, medical training video client ? Proposal management and project planning for Chaparral Airlines Accreditation Proposal ? Proposal management and project planning for a wide variety of other clients, including nonprofit fundraising ? Daily proposal management and project planning for production of manuals for Army and Air Force through U.S. Government Printing Office Achievements & Results ? Manuals for M-1A Tank, F-111-A Fighter, giant EIS for Montana Coal Mining Program, many other publications --SEE SEPARATE RESUME DETAIL ON SPECIFICS OF EMPLOYMENT EXPERIENCE AND PROJECTS— SOFTWARE & COMPUTER/INFORMATION SYSTEMS ? Software: Exceptionally quick study at picking up softwares, web-based technologies, technical information, and training and learning approaches Microsoft Office, Word, Publisher, PowerPoint, Excel, WordPerfect, Vision, Outlook, Access Aldus PageMaker, Freehand, FrameMaker, Quark Xpress Adobe Illustrator, Photoshop, Visio, CorelDraw, Adobe InDesign, Captivate Documentum, MEGA Procedure Design, Oracle systems, PeopleSoft-customized software, database management, scanning/storage systems, Passport, web-based access, web-based learning/training, user accessibility, forms databases. ? Web site development, design, and management, HTML advanced certification, XML, User Documentation / Help Desk ? E-learning systems, Articulate Studio, Adobe Captivate, web-based instruction, Plateau LMS ? Interactive multimedia instruction ? multi-platform virtual reality simulation ? intelligent training and tutoring systems ? closed-loop adaptive training ? ISO, CMM/CMI, some familiarity with SharePoint, and fairly extensive work with Rational ClearCase and ClearQuest, IBM Rational suite (ReqPro), Business Case (SILC 1) ? Computer labs and business operations: Set up hardware, networking, software
Decatur, Alabama, United States
Nikki Roll - Freelance Sales & Help Desk
0
Kudos
3.5
2 Skills
$15
Rate/Hr
Customer Service Representative Highly qualified Customer Service Representative with 10 years experience in customer care. Track record of success optimizing efficiency, productivity, implementing inventory controls, and cost-effectiveness. Ability to strategize and present vision to project teams in accordance with business requirements and objectives. Detail-driven with a great work ethic and a drive to exceed benchmark expectations in every endeavour; ability to multitask, and recognized as a “go-to” resource that employees approach to solve complex problems. Highly-respected and an excellent communicator; builds cohesion and project engagement across all levels of staff, management, vendors, clients, and key decision-makers. Superb communication, interpersonal, leadership and problem solving skills. Proficient in Microsoft Word & Excel. [Drawing]Areas Of Expertise • Customer Service • Call Center Operations • Performance Management • Administrative Support • Data Entry • Process Improvements [Drawing]Professional Experience Holloway Sportswear 2004 - Present Customer Service/Web Support • Confer with customers by telephone or in person to provide information about products and services. • Take or enter orders, cancel accounts, and obtain details of complaints. • Check to ensure that appropriate changes were made to resolve customers' problems. • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers. • Solicit sale of new or additional services or products. • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. • Answered between 60-100 calls per day in busy call center. • Set up all new accounts with company. • Provided Freight quotes and also quotes for product with lettering. • Regulates all reports for Credit Cards Shenandoah Trucking2001-2003 Billing Clerk • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. • Logged Trucking Logs to bill customers • Billed Customers for loads delivered Education & Professional Development Versailles High School, High School Diploma, 2000
Perrysburg, Ohio, United States
Khamies E. Darfur - Freelance Arabic Translation & Language Translation
0
Kudos
3.0
2 Skills
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Rate/Hr
Khamies Engles Darfur 5241 Rockford Dr. Lincoln, NE 68521 Phone number: Email: Education: Al Azhar University, Cairo, Egypt. BS Commerce; 1991 Maj. Accounting. Khartoum North high school/ Sudan High school Certificate. Work History: 1- Shee Atika Languages, LLC Fayettevill, NC Position: Linguist. From Ma. 2010 - Dec.2010 2- Global Linguist Solutions,LLC Falls Church, VA Position: Linguist from Apr. 2008 - Ma. 2010 3- SOS International LTD Reston, VA Position: Linguist. From Ma. 2006 - 2008. 4- Lincoln Action Program, Inc Lincoln, NE.
Hallam, Nebraska, United States
Denon Blasey - Freelance Drawing & Art
0
Kudos
3.0
2 Skills
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Rate/Hr
seeking internship to increase my knowledge in illustration and publishing. currently working on getting my illustration certificate American river college. i would someday like to have my own comic book series. i'm constantly working on characters for possible comic ideas.
Sacramento, California, United States
Janette Fernandes - Freelance Brochure Design & Print Ad Design
1
Kudos
5.0
2 Skills
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Rate/Hr
PROFESSIONAL EXPERIENCE Freelance Graphic/Web Designer 9/05-current Clients: Rachel Gage Marketing Graphic Designer Design Brochures and postcards target to the real estate market PPM Magazine Graphic Designer Design and Layout monthly publication Coastal Business Magazine Graphic Designer Handle overflow of bi-mnthly ads and work with 3 sales people DDC Engineers, Inc. 9/05-6/10 Graphic and Web Designer Designed sell sheets, direct mail, brochures, signage, and advertisements Design and execute yearly newsletters, press checks mandatory Designed and manage three websites Designed and execute yearly newsletters, press checks mandatory CRN International Marketing Assistant and Graphic Designer 5/04-9/05 Designed radio campaign direct mail, sales materials, manuals web based promotions, signage, POS materials, banners, sell sheets, POP Displays, and other requested materials Created designs for presentation templates Designed marketing driven materials in addition to in-house collateral materials Worked with vendors and negotiating bids with the best competitive quotes Prepared files for press and web to the specs of the project FactSet Research Systems Graphic Designer and Production Specialist 3/03-4/04 Designed and executed quarterly newsletters, press checks mandatory Designed and coordinated corporate sales proposals and presentations Managed the production of marketing brochures, product inserts, direct mail, advertisements, trade show exhibits, intranet, training manuals and documentation Managed vendors Reviewed proofs Delivered print ready files to printers Maintained and executed corporate identity guidelines to ensure consistency across all communication mediums Fine Host Corporation Graphic Designer and Marketing Assistant 1/99-2/03 Designed and coordinated corporate sales proposals and presentations Created and designed menus, advertisements, signage, POS materials, brochures, sell sheets, trade show materials, newsletters, promotional materials and any other collateral materials Designed an Intranet web based Marketing Catalog for ordering and tracking marketing materials Maintained equipment and applications Approved printers proofs, provided technical guidance, reviewed and approved work of staff Coordinated and worked with outside copy editors, freelancers, and agencies Previously employed as Contractor for GE Capital/LE Jacq Communications/RT Magazine/Fine Host Corp./Mars & Co. (8/92-1/99).
Calabash, North Carolina, United States
Elizabeth Mlotkiewicz - Freelance Voiceovers & Writing
0
Kudos
4.5
2 Skills
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Rate/Hr
Writer, editor, performance artist, I am pursuing my Masters in English Literature and work very well with others and to deadlines. I have published several academic papers and a few works of short fiction as well as some content writing. I worked in radio for years, was a professional story teller with the National Scouting Museum and have done voice over work for a documentary produced locally, and audio recordings for Librivox. I can write it, proof it, and read it for you!
Wichita, Kansas, United States
Pauline Hollander - Freelance Blog Writing & Creative Writing
0
Kudos
3.5
2 Skills
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Rate/Hr
2011: Entered my first short story competition with the first short story I had ever written "Tash's Tale" ... Awarded third prize . 2011; Entered my first short story competition with my second short story ever written "The Right Place" ... and was highly commended. Both stories have been published on the Town of Gawler Library website. 2011: Entered my poem "The Teacher" in www. competiton came close second and highly commended. Present project: Work of fiction 7,555 words so far.completed. Based on fact and using in depth characterizations it provides a snapshot of the effects of decisions made at higher levels, volitility of world trade patterns, local markets and individual choices on the Australian rural communities and individuals within them.
Adelaide, South Australia, Australia
Marika Pascucci Waller - Freelance Translation & Photo Editing
0
Kudos
4.0
2 Skills
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Rate/Hr
Marika Waller ________________________________________________________________________________ RELEVANT WORK EXPERIENCE June 2011 to present Mental Health America of South Carolina, Bridges Clubhouse Clinical Counselor Maintain confidentiality of records relating to clients' treatment. Encourage clients to express their feelings and discuss what is happening in their lives, and help them to develop insight into themselves and their relationships. Guide clients in the development of skills and strategies for dealing with their problems. Prepare and maintain all required treatment records and reports. Counsel clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes. Collect information about clients through interviews, observation, and tests. Act as client advocates in order to coordinate required services or to resolve emergency problems in crisis situations. Evaluate clients' physical or mental condition based on review of client information. Meet with families, probation officers, police, and other interested parties in order to exchange necessary information during the treatment process. Counsel family members to assist them in understanding, dealing with, and supporting clients or patients. Plan, organize and lead structured programs of counseling, work, study, recreation and social activities for clients. Modify treatment activities and approaches as needed in order to comply with changes in clients' status. Discuss with individual patients their plans for life after leaving therapy. Gather information about community mental health needs and resources that could be used in conjunction with therapy. Monitor clients' use of medications. Plan and conduct programs to prevent substance abuse or improve community health and counseling services. January 2011- June 2011 USAG FT Jackson, South Carolina CYS Skies Instructor – Pre-school , NF-1702-03, Temporary Flex position Maintains control of and accounts for the whereabouts and safety of children and youth. Oversees arrival/departure of children/youth. Supervises children and youth during daily schedule of the Bright Academy Program. Works in ratio with children. Encourages participant interest and establishes a program setting that promotes positive child and youth interactions with other children, youth, and adults. Monitors staff/child or youth ratios to ensure adequate staffing. Plans, coordinates, and conducts activities for program participants based on observed needs of individual children. December 2008- April 2011 U.S. Africa Command/ Public Affairs Office Stuttgart, Germany Public Affairs Technician (Administrative Specialist), YB-0303-02 (GS-7) - Receive and screen incoming correspondence to determine the requirement, degree or timing of the involvement of the Director of Public Affairs. - Screens all incoming telephone calls for proper channeling. - Compose routine and non-routine correspondence on behalf of the Director of Public Affairs. - Research files, compile background data, and prepare correspondence for supervisor's signature. - Administer the records management program of the office. - Maintain supervisor's calendar. - Update and maintain the UMID database. - Serve as the certified Security Manager for the directorate, providing security guidelines and procedures, providing pre-travel briefings to staff, accessing the JPAS and SSO database, passing personnel's Secret and Top Secret Clearance information to other Commands when necessary, performing admin security functions. - Serve as the certified Workgroup Administrator (WGA). - Perform TCO duties. - Receive and transmits electronic messages. - Type news releases, information papers, decision papers, speeches, trip reports, and other miscellaneous items pertaining to media relations. - Make necessary arrangements for travel, transportation, schedule of visits, and hotel reservations for the staff in the Directorate. -Performs primary role of Official Defense Travel System Administrator (ODTA) -Performs primary role of Records Management Officer. - Formats press releases for distribution to media. - Handle or administer classified personnel and other Command actions/issues. - Gather and review informational material from various printed and electronic media sources. - Edit and proofread material prepared by staff members. - Check material for accuracy, security, propriety and consistency with established policies. - Maintain liaison with and provide assistance to component Public Affairs Offices. - Assist higher-level staff members in writing news articles. Gather, receive, evaluate and edit acquired information. Obtain and clarify information and verify dates, times and places. - Use desktop publishing technology to write or edit materials and develops graphics materials. - Purchase office supplies following proper procedures. - Translate news articles from Italian media to English. June 2008/ December 2008 USAG STUTTGART CYS/Central Enrollment and Registration Stuttgart, Germany Lead Administrative Assistant, NF-0303-03 -Oversee the administrative management of the reception area the CYS Central Enrollment and Registration. -Compile background data -Research files -Receive children, youth, parents, and other visitors in a courteous manner. -Answer main telephone, ascertain nature of call and direct caller to appropriate staff, take a message or personally provide desired information. -Obtain and verify information from patrons and/or Chain of Command -Provide customer service expected in a "First Choice" organization. -Utilize Child and Youth Management System (CYMS) to oversee the collection, accurate accounting and reporting of funds; and to collect and maintain up-to-date statistical data for planning and reporting purposes IAW higher headquarters and statutory requirements. -Utilize an electronic cash register system and calculator to compute and record individual transactions for customers and to enter data into predefined categories for regulatory-signed statistical reports and tracking of income data as it pertains to the CYS program. -Provide administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for CYS personnel. -Using office automation equipment and word processing software, prepare a variety of correspondence, memorandums, briefings and Daily Activity and other reports required for day-to-day operation. -Refer to agency regulations, flip charts, dictionaries, and other typical office reference materials to ensure proper format, grammatical accuracy, and correct spelling. -Maintain records, files, statistical data, and suspense system. -Assist in maintaining leave records, and time and attendance records. -Use E-Mail to send and retrieve messages. -Understand and articulate policies relating to patron fees, waiting lists and program events. -Coordinate vacancies and reservations for the hourly care program as required. -Work cooperatively with Resource and Referral to track program vacancies and occupancy rates as required. -Ensure risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention, etc.) are followed. -Monitor supplies and resources. -Order office supplies. -Assist in facility key control. November 2007/June 2008 USAG STUTTGART NAF HRO Stuttgart, Germany Human Resources Assistant, NF-0203-02 -Perform clerical work in the administrative processing of personnel transactions, record keeping, and in-processing/out-processing of employees. -Input data into the DCPDS automated personnel database. -Provide orientation and explains matters related to employment and employment opportunities and associated benefit programs. -Process required background checks and physicals and follows-up to ensure completion. -Maintain official employee personnel records and files. -Filing, faxing, scanning, copying. -Prepare correspondence for supervisor's signature. October 2006/July 2007 Seahawk North America, LLC Miami Lakes, FL Executive Administrative/ Accounting Assistant -Organize and keep up to date executives' and office's calendar, schedule appointments and establish priorities -Create worksheets, implement internal administrative procedures and processes -Proofread correspondence and informational material for grammar and syntax accuracy, punctuation and format. -Implement and tailor employee's handbook -Receive inbound calls pertaining to the company's business and directed them to the right person. -Prepare correspondence for supervisor's signature. -Receive and screen incoming correspondence and distribute it to the executives and the staff. -Perform filing, faxing, scanning, copying. -Revision manuals for the ships managed by the company. -Assist and brainstorm with CEO for the development of company's briefings and/or conferences. -Gather information for future company's endeavors. -Make travel arrangements for the company's executives. -Create and format the layout of menus run on board of the ships -Create invoices -Purchase and maintain supplies in stock for office activity -Receive Purchase Requisitions from the ships and process them, following up until complete order has been placed and has been delivered on board. -Resolve purchasing disputes between vendors and ships -Prepare expenses reports for the month billing and invoicing -Prepare and create invoices for business' activity -Keep track of expenses and clients accounts -Balance monthly expenses and income June 2006/September 2006 Carnival Cruise Lines Miami, FL Cruise Vacation Specialist (Direct Guests) -Receive inbound calls pertaining to future cruise vacations or already existing bookings from direct guests or travel agencies. -Process refunds and changes on travel and services bookings -Provide information to guests on Carnival cruises and ships -Make outbound calls following up previous requests -Process payment requests June 2005- May 2006 Asilo Nido La Stanga – Vicenza, Italy Infant and Preschool Teacher -Provide care for children in groups by age, ranging from infants through preschool age. -Plan and conduct lessons and activities in the child development program to meet the developmental and physical needs of the children. -Provide for safety and care of children through constant supervision, proper maintenance of equipment, diapering and proper health routines. -Ensure children depart with authorized persons according to written parental instructions. -Conduct parent-teacher meetings to inform parents and/or guardians of progress and/or concerns. Nov 1998-April 2005 Telecom Italia Mobile SpA (TIM) Padua, Italy Senior Customer Care Representative -Receive inbound calls from customers -Make outbound calls for quality/satisfaction survey -Research and follow up on customer problems and respond to questions -Provide customer information regarding payments due -Enter data and retrieve customer information using the company's computer system -Explain services or fees and rate structures -Interpret and explain policies and regulations -Adjust customer accounts -Prepare customer billing information and adjustments -Research and make decisions regarding payments on overdue accounts -Maintain and reconcile customer and accounting files -Review and prepare standard correspondence relating to company’s activities and offers -Process and distribute incoming mail -Process payment requests -Sell plans and specs to customers -Input customer service requests with the potential of creating work orders -Train new hires in procedures, selling techniques and customer service procedures. EDUCATION: University of South Carolina Graduate Program Rehabilitation Counseling (MRC) and Psychiatric Counseling (Certificate) 2nd year American Military University 2010 Bachelor Science in Child and Family Development GPA 3.69 Almerico Da Schio 1996 Vicenza, Italy High School Diploma Tourism GPA 3.85 Dean's List Spring 2007 semester. Dean's List Summer 2007 semester. Dean's List Fall 2007 semester. Dean's List Spring 2008 semester. Dean's List Summer 2008 semester. Dean’s List Spring 2009 semester. KEYWORD SUMMARY: - Great knowledge of Army CYSS structure and services, guidelines and regulations. - Mother of two boys, age 9 and 6 and an Army Spouse. -Good knowledge of Microsoft Office Products (Excel, PowerPoint, Access, Outlook, etc.) -Bilingual in Italian and English. -55 wpm -Outgoing person -Very reliable and patient -Thrive for excellence and challenges -Very determined and focused REFERENCES: Joshua T. Richardson Bridges Clubhouse Clinical Counselor 803-300-2835 thejoshrichardson@gmail.com Mr. Samuel Thompson USAG Stuttgart/ Child, Youth and School Services CYSS Administrator, NF-04 Stuttgart Germany 011-49-7031-2830378 samuel.s.thompson@us.army.mil , samandmistythompson@yahoo.com LCDR James D. Stockman US Africa Command Public Affairs Officer James.stockman@africom.mil More references available upon request.
Cayce, South Carolina, United States