Freelance Wedding Photographers : Maryland

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Bill Rettberg - Freelance Wedding Photography & Commercial Photography
43
Kudos
5.0
2 Skills
$150
Rate/Hr
42 year fulltime professional photographer working as a team with my wife, a 16 year professional photographer. I have owned three studio locations and had a staff of nine photographers, and 10 support staff. Presently I work out of my home and operate a successful wedding and portrait business. We also specialize in photographing Bed and Breakfasts, executive portaits, children, families, and...
Baltimore, Maryland, United States
Danette Fisher - Freelance Wedding Photography & Real Estate Photography
134
Kudos
5.0
2 Skills
Ask
Rate/Hr
Description not provided
Baltimore, Maryland, United States
Topher Stevenson - Freelance Wedding Photography & Portrait Photography
0
Kudos
4.0
2 Skills
Ask
Rate/Hr
Description not provided
Columbia, Maryland, United States
Jola Photography - Freelance Wedding Photography & Photo Editing
0
Kudos
5.0
2 Skills
$175
Rate/Hr
Description not provided
Elkridge, Maryland, United States

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Eileen Rogers - Freelance Business Writing & Editing
0
Kudos
4.5
2 Skills
$35
Rate/Hr
SUMMARY: • Excellent experience in technical writing, business analysis, and training. Able to rapidly learn new skills. • Have gathered information and written program, design, and functional specifications; user manuals; reference manuals; operations manuals, repair manuals, APIs, and training manuals. • While at GS XXI, worked closely with the Engineers in documenting the Infrastructures they designed for small companies on Long Island with regard to domains, protocols, hardware, and software. • Skilled at creating Work Flow, Call Flow, UML, Swim Lane, and functional charts using Visio, ABC Flowcharter, PowerPoint, and Excel. • Have written help screens for Internet applications using PDF format, FrontPage, and RoboHelp. • Have worked with IVR technology. Created Call Flow Analysis for Prepaid Calling Card Platform. Worked closely with the Project Managers and developers to create Visio diagrams of the LANs, WANS, disk replication, and such as they were created for a customer. • Have created proposals for system enhancements as well as to solicit new customers (RFP and RFQs). • Have written test scripts, test results, and performed full regression testing as well as being involved in UAT for new systems being designed. Have used Caliber to create and link Business, Functional, and Test Scripts.. • Worked with infrastructure design engineers, programmers, and operations people to design screens, create procedures for installing hardware or for running software. Worked with tier one and tier two personnel to help document and support help center functionality. • Worked as a liaison between the user community and the IT staff for requirements gathering and for UAT testing. • Knowledgeable in regard to the single sign on concept for portals. SKILLS: SOFTWARE: FOCUS [Web, PC, and MAINFRAME], SHAREPOINT, EXCEL, WORD, INFORMATION MAPPING, MICROSOFT PROJECT, WORDPERFECT, DESIGNER, WINDOWS, ABC FLOWCHARTER, VISIO, POWERPOINT, PHOTOSHOP, ADOBE PAGEMAKER 6.5, ADOBE ACROBAT, HTML, MICROSOFT FRONTPAGE, ROBOHELP 7, HTML, ILLUSTRATOR. EXPERIENCE: JULY 2015 – SEPTEMBER 2015 RUI Credit Customer Service Representative • Calling customers to collect payments in order to keep services from being suspended. • Receiving inbound calls in regard to customer account questions and payments. MARCH 2015 – JULY 2015 Zebra Technologies Sr. Technical Writer • Working in the Regulatory Department to update existing documentation; replacing the Motorola and Symbol logos with Zebra’s logo, ensuring that the correct directives are referenced within each document by comparing them to the directives listed within the Regulatory Declaration of Conformity posted on the Intranet, and at the same time formatting and editing each document , template, and form. In order to complete the requirements. • Meeting with members of the team to determine how the new documents/forms should look and what new documents need to be created. • The task requires the use of the MicroSoft Suite of Office products for general documentation, and SnagIt for screen captures. • Used Adobe Illustrator to update part numbers, bar codes, and compliance directives within the pamphlets, Quick Start guides, and user manuals that accompany the equipment. JANUARY 2013 TO FEBRUARY 2015 Sr. Technical Writer IECA • As a consultant, worked with the Software Engineering Department to produce user documentation for a new product that will be installed in homes and offices allowing the user to control the temperature of the house/business, turn lights and appliances on/off, and otherwise save on energy. • Used a combination of Word (Information Mapping concepts), Excel, PowerPoint, RoboHelp, and Photoshop to create all of the documentation. • Also updated existing documentation to reflect changes to screens and functionality, created technical documentation for the software developers, and created and distributed broadcast messages updating the service and field reps on changes within the systems to provide them with a “heads up” that can be passed on to their customers. Documented a series of APIs to provide easy access to system functionality from the web site. NOVEMBER 2010 TO DECEMBER 2012 Sr. Technical Writer/Business Systems Analyst Canon USA • As a consultant working with the Business Project Planning (BPP) division, created user guides in Word and training documents in PowerPoint that were posted to the Canon Intranet for the new Wholesale system. • Gathered requirements and created presentations in PowerPoint that justified the need for issues to be added to the list of enhancements that were presented to the IT Business Alignment group. • Wrote letters to upper management, business affiliates, and customers detailing dates and times of system access when Canon cut over to the new Wholesale system. • Involved with the planning and design of the new Retail system. • Involved with all phases of the UAT for the Retail System. Liaison for the data cleansing aspect of the project working closely with the business community and IT to ensure that the data conversion was a smooth and effortless process. • Once the system was completed, created user and training guides that were posted to the Intranet and provided second-tier support for the users by managing the S21_Communication mailbox in which all system defects and questions are directed. These questions were entered into the QA system to be prioritized before being escalated to IT or passed on to Customer Service. • Working with both the users and IT, created work flows, functional flows, swim lane diagrams using Visio, Excel, and/or PowerPoint, documented procedures using Information Mapping, which is a subset of Word, created test scenarios using Caliber, and conducted web meetings to discuss both business and system requirements. • Involved with user training for the newly implemented system in a classroom setting. Once the system was in place, worked as a liaison between users and IT to document, research, prioritize, and resolve issues. • These issues were entered into a database, prioritized, and tracked until corrected or targeted as a systems enhancement. • Researched all requests for access to the systems to determine what role and functionality the employee should be granted. • Lastly, was working to create test scenarios, enter of all reseller data into the master files, and creating training documents for a B2B Portal System with single sign on scheduled to go live in phases over the next three years. FEBRUARY 2010 TO SEPTEMBER, 2010 Senior Technical Writer Clever Devices, Ltd. • Worked closely with the system design engineers to produce winning proposals using a combination of Word, Excel, and PowerPoint. Produced Compliance Matrices, which were distributed to the various engineers highlighting the items for which each was responsible. • The information was returned to me for format and editing before being incorporated into the RFP. • Using Adobe, extracted pages from the RFP pdf file, created forms that could be used electronically to enter data by the various financial and engineering departments, once the document was created as a pdf, went in and changed the priority settings and created a Table of Contents. • I also created documents that describe the type of services and products provided by Clever Devices, user manuals, training manuals, and repair manuals. FEBRUARY 2007 TO DECEMBER 2009 Senior Technical Writer InTranS Group, Inc. • Responsibilities included: production of proposals (working with engineers for detailed design information), RFP, RFQ, user manuals, repair manuals, and business analysis. • Word was used for the proposals, Excel for the financials and price matrices, SnagIt for all screen captures, and PowerPoint for all presentations. • Responsible for maintaining the catalog of resumes, which included translating many of these resumes from French to English. OCTOBER 2004 TO FEBRUARY 2007 Sr. Technical Writer Correctnet, Inc. • Produced all system and user guides using Word uploaded to the client’s portal branding them with the customer’s logo. • SnagIt was used for all screen captures, and Photoshop was used to create/enhance/cleanse report and screen captures. • As a Business Systems Analyst, performed full regression testing on the new systems prior to their release as part of the QA team, wrote test scripts, and compiled the test results. • Used Microsoft’s Project Manager Software to create Variance reports. • Later, after being integrated into the IT team, was responsible for reengineering the creation of existing systems by determining the business rules applied and the documenting the file layouts. • After determining how the system was developed, I incorporated the information into the client’s extranet. OCTOBER 2001 TO OCTOBER 2004 Technical Writer/Trainer New York City Board of Education • As a consultant with the Board of Education, was responsible for documenting the existing systems explaining how they work and the features of each in Word, creating the HTML help screens using Front Page and HTML, wrote job descriptions and resumes for the development staff, the detailed documentation for the Chancellor’s Customer Service Center system, as well as documenting all existing and newly created web-based systems. • Performed a detailed analysis of all database systems to determine the manner in which the various files were linked together using Visio. • Using Word, produced a functional specification for the new Student Identification System working with the development staff, financial, and system analysts. • When the Chancellor’s Customer Service Center was first created (prior to 211), also served as a supervisor to the customer service representatives taking all calls that came from superintendents, news personnel, and school officials. • Also served as manager in the training of new customer service reps, performed on-the-phone training for users trying to navigate new systems, and followed up on delicate situations. SEPTEMBER 2000 TO OCTOBER 2001 Technical Writer/Graphical Artist City & Suburban Delivery Systems • As a graphical artist, responsible for the creation of Intranet presentations for upper management, flow diagrams, functional flow charts, and maps using Visio. • As a technical writer, creation of all forms used by Customer Service, Credit, and the Warehouse, preparation of functional specifications, procedures, and training material using Word and Information Mapping. JULY 1998 TO AUGUST 2000 Documentation Specialist GS XXI • GS XXI sold infrastructure planning and designs to small companies who did not have a department to do this. Working with all areas of the corporation, prepared functional specifications and proposals for the solicitation of contracts (RFPs). • Worked closely with the engineering department with regard to documenting domains, protocols, hardware, and software. • Involved in the Gap Analysis of an automated freight system. • Other responsibilities included: serving as scribe for all high-level meetings, analyze work performed and produce work flows to portray the steps followed, preparation of system and flow charts for operations and engineering departments. • Worked closely with the Operations Department to create security, disaster recovery, and operating procedures. • I have also installed an NT Server (LH Pro) in order to produce installation instructions for the network group. Involved in the production of training manuals and the internal training of employees in the use of Information Mapping, Visio, Word, PowerPoint, and Excel. OCTOBER 1997 TO JULY 1998 Technical Writer Periphonics Corporation • Worked closely with Project Management to prepare functional and design specifications for generic IVR systems, operator’s guides in Word, a variety of flow and functional charts in Visio, user’s guides, and release notes for PCCP (Periphonics Calling Card Platform). • Also produced call flows in Visio for new systems and, working from the code, reverse engineered call flows for existing systems. • In many cases, the Project Manager would sit at my desk designing the way in which a system would be created and I created the functional/flow chart at the same time. • Working with R&D, was involved in the design of telephony systems and the creation of product descriptions. MARCH 1996 TO OCTOBER 1997 Technical Writer MSC Industrial Supply Company • Using Word, prepared Human Resources Procedures, Payroll Procedures, Sales Order Entry System User’s Guide, Credits and Collections Department Training and Procedures Manual, Branch Manager’s User’s Guide, Accounts Payable Training and Procedures Guide, and Company Travel Procedures. • Worked with Operations and existing managers to create security procedures that were incorporated into a training manual for new Branch Managers • Production of manuals required extensive forms design using Visio, Designer, and PowerPoint. APRIL 1995 TO MARCH 1996 Business Analyst Arrow Electronics, Inc. • Using a combination of Word, PowerPoint, Visio, and Excel, responsibilities included: the preparation of EDI Transaction Mapping Guides for Arrow customers and suppliers. • Preparation of proposals and technical specifications for program enhancements and new systems. • Design of all forms used by the Electronic Commerce department using Visio and Designer. • Design and maintenance of customer and supplier information database in Excel using Word’s Mail Merge function to create the labels for the tapes. • Preparation of a quarterly publication that was distributed throughout the corporation. • The documentation of all JCL streams used for the processing of EDI transactions, POS, and inventory. OCTOBER 1994 TO APRIL 1995 Senior Technical Writer Bear Stearns • Developed functional specifications and a test plan for a SUN UNIX Commodity Arbitrage System in Word Incorporated the documents into FrameMaker to forward to the Project Manager for review. FrameMaker was used due to the fact that Tech Writing used PCs and development were all using SUN UNIX machines since FrameMaker spanned manufacturers. • Developed proposals for both the Mainframe and PC groups as well as functional specifications, test plans, and both high level and detailed flow diagrams for use by all levels of management. PRIOR TO OCTOBER 1994 Worked as Developer (FORTRAN and Assembly) and as a Systems Analyst. EDUCATION: B.A. SUNY at Stony Brook A.A.S. SUNY at Farmingdale
Hauppauge, New York, United States
Andrea Iacopini - Freelance Video Editing & Audio Editing
0
Kudos
5.0
2 Skills
Ask
Rate/Hr
ANDREA IACOPINI 4908 Inglewood Ct. Nashville, TN 37216 (415) 335-3718 iacopini.music@gmail.com SKILLS: • 20 years playing and studying music, including violin, piano, guitar, and bass. • Proficiency in a diversity of audio software applications: Logic Pro 8 and 9, Pro Tools 7.4 and 8, Reason 4.1, Soundtrack Pro, Final Cut Pro, DVD Studio Pro, Native Instruments, Waves, McDSP, Soundtoys, RNDigital Plug-ins. • Proficiency in operating and maintaining a multi-track recording studio. • Certified in Pro Tools 101, 110, 201, 210m, Logic Pro 8 and 9 • Knowledge on interfaces such as Command 24, D-Command, C-24, Icon and SSL • Knowledge of outboard audio equipment including compressors, gates, limiters, and signal processors. • Knowledge of musical equipment and miking techniques that are best suited for recording circumstances as well as live performance. • High knowledge of computer hardware and software including Microsoft Office, Apple OS X, Microsoft Windows, Dreamweaver, HTML and Java language. • Extremely effective working in groups as well as individually. Easy to communicate with and able to multi-task effectively and efficiently. • English and Italian languages written and spoken, as well as fundamentals in French. WORK EXPERIENCE: July 2010 – Present Cruiser Customizing Video Editing San Francisco, CA Video Editing Working editing video for Cruiser Customizing, motorcycle company based in the East Bay. Editing video and formatting video for broadcast quality uploads. March 2010 – Present Soundarts Studios San Francisco, CA Engineer, Sound Designer, Video Editor Working on Sound Design for movies, documentaries and such. Engineering a variety of sessions from band recording, to Voice Over session, to Post Production work. January 2010 Ghost Cat Studios – worked on “The Dead and The Damned” San Francisco, CA Sound Designer and Post Production Engineer Working on sound design, foley, VO and editing on “The Dead and The Damned”, movie presented at various film festivals, including San Francisco’s Cowboy Vs. Zombie festival. September 2008 EMBS Studios - Worked on “Stitch in Time” Oakland, CA Sound Designer and Post Production Engineer Working on sound design, foley, VO and sound field recording on “Stitch In Time”, movie presented at Sundance Film Festival 2009-2010. January 2008 – Present Ghost Cat Studios San Francisco, CA Audio Engineer, Post Production Engineer and Sound Designer Engineering, recording full bands, directing and running recording sessions as well as building sound library, working on sound design and post production sessions for external projects. April 2008 – Present The Paul Green School Of Rock Music San Francisco, CA Instructor, workshop director, video director Teaching guitar and bass to students between the age of 8 and 17. Directing workshops focused on Song writing, Multi-track Recording and the Music Industry. Documenting student’s live performances by filming, editing, and directing post-production work using Final Cut Pro and releasing interactive DVD’s using DVD Pro. January 2008 – June 2008 Talking House Production San Francisco, CA Intern Engineering, recording and running pre production sessions as well as mixing (Icons and SSL) and being an integrative part of this amazing recording studio/Record Label. October 2008 - Present Video Installation Project scoring San Francisco, CA Project Scoring music for an art installation project comprised of seven videos, which will be performed live in Italy August 2009. November 2008 Independent Movie scoring San Francisco, CA Project Scoring music for an eight minutes independent movie that is going to be part of a festival. August 2008 SoundArts Creative Common compilation San Francisco, CA Engineer, Producer Recording, engineering and producing a 6 pieces blues/rock band. Recorded at SoundArts Studios and mixed and mastered at Pyramind Institute for Advanced Digital Audio Training. June 2008 – Present Movie/Video game scoring and sound design San Francisco, CA Intern Scoring music for a new video game, as well as scoring trailers and working with SF State students, composing music for their short films. May 2007-Present Soundarts Recording Studio San Francisco, CA Performing Artist, Intern and Engineer Recording personal music album while assisting in mixing and mastering tracks. Set-up and breakdown of microphones, amplifiers, and other music equipment. Performing all music and playing all instruments used on the tracks. Recording and mixing using Logic Pro 8 and mastering using Pro Tools 7.4. Engineer for Voice Over sessions and band recording. Sept 2005-Nov 2005 Ente per le Nuove tecnologie, l'Energia e l'Ambiente (E.N.E.A.) Bologna, IT Intern Design and build a web application used to manage access to the company database to download and upload files. Written using JAVA script. Set-up and connect multiple computer systems and update company website. EDUCATION and ACHEIVEMENTS: Jan 2008-De 2008 Pyramind Institute for Advanced Digital Audio Training San Francisco, CA • Digital Producer Certificate – Graduated in December 2008 • Featured in Student Testimonials for Pyramind web site: http://www.pyramind.com/students/student-success-stories/129-andrea-iacopini.html 2001-2006 University of Bologna Bologna, IT • Degree in Internet/Computer Sciences and Business Management LINKS: • www.iacopinimusic.com
United States
Wendy Miller - Freelance Photo Editing & Nature Photography
10
Kudos
3.5
2 Skills
$25
Rate/Hr
Summary Experienced blog and content writer, fiction writer, and poet. Offering more than six years of writing experience, including more than 500 ghostwritten articles and blog posts, three independently published novels and one volume of poetry. Writes on Medium.com. Skills Google Docs Photoshop Photography Research Ghostwriting Experience FEB 2018 - PRESENT Twinland LLC, Remote - Freelance Writer Writes pregnancy and parenting articles for brand-new website Researches variety of pregnancy and parenting-related topics, such as multiple pregnancies, pregnancy complications, and more AUG 2016 - PRESENT Beautifulleefree.com, Remote - Freelance Ghostwriter Pitches article ideas about tiny house living and holistic living Writes articles and blog posts about tiny house living and holistic living, including wellness, health, spirituality, and beauty Researches topics, article and post ideas, and client history to craft work JUNE 2011 - PRESENT Self-employed, Ocklawaha, FL - Fiction Writer Ghostwrites articles for a host of local clients on topics including law, real estate, health, home and family, lifestyle, weddings, and more Pitches ideas to clients Establishes and maintains relationships with credible sources of information Conducts research and organizes it into cohesive formats that are logical for the topic Writes personal articles on Medium.com
Belleview, Florida, United States
Brian Bass - Freelance Song Writing & Jingle Production
0
Kudos
3.5
2 Skills
$40
Rate/Hr
I well versed in many musical styles with a background in piano and percussion performance. I have a music degree from the University of Louisiana at Monroe. I also have experience writing for jingles, short films, and songs.
Shreveport, Louisiana, United States
Michael Evens - Freelance Technical Writing & Manual Writing
0
Kudos
5.0
2 Skills
Ask
Rate/Hr
MICHAEL A. EVENS Concord, California 94519 1.925.435.4321 mobile / message michael_evens@unforgettable.com TECHNICAL WRITING – User/Admin, Training/Instruction, Engineering/Technical, Online/Help Over 15 years of corporate success and entrepreneurial experience in concise, comprehensive and effective writing and presentation; process and methodology analysis; complex business and information systems analysis; change and configuration management; strategic, logistical and tactical planning; national and international industry standards and best practices compliance and implementation. PROFESSIONAL PROFILE - Talented Technical Writer with abilities to translate highly conceptual ideas into focused and intelligent business, technical, marketing or public communications and a solid decision maker who is accurate, timely and strategic in judgment - Able to work under the tightest of deadlines, aggressive project plans, and launch dates - Specialized in process, standards, and methodologies that bring innovation and success to any size organization - Perceptive and Detailed Analyst able to streamline process and highly skilled in UML and other system, data, and process diagramming and mapping. Accomplished in structured methodologies and best practices. TECHNICAL SKILLS Office Suite: Microsoft Office Professional Publishing: Word, Publisher, Adobe Acrobat Publishing Concepts: FrameMaker, PageMaker, JavaDoc Graphics: Visio, PaintShop Pro, Adobe Photoshop Management: Microsoft Project, SDLC, QA, Earned Value, NIKU, Clarity, AutoTask Multimedia: PowerPoint Database: Access, MSWorks, Lotus Notes Database Concepts: Oracle, Sybase, Omnis, Lotus Notes, Spreadsheet: Excel WEB: DreamWeaver, HomeSite, GIF Animator, HTML WEB Concepts: SHTML, DML, UML, XML, JML, PHP, JavaScript, Flash On-Line Help: RoboHelp, HTMLHelp, WINHelp Development Environments: Microsoft SDK, .NET, J2EE, Java, OOD, Open Systems Programming Languages: JCL, Turbo Pascal, HTML Programming Concepts: DCL, Visual Basic, C, C++, C#, Java, J2EE, Java Script, COBOL, BEA Workshop, SDK Customer Resource / Communication Management: Remedy, ACT, Exchange, Outlook Configuration Management: Tivoli, PVCS, CVS, ClearCase, Panagon Analysis and OO Development: Enterprise Architect, ER Studio Methodologies: RUP, Six Sigma (DMAIC), PMP, SEI CMM/CMMI, ISO, SDLC, SOX, ITIL, Agile (Scrum) EXPERIENCE 02/99 – Present CREATIVE CONSULTING – San Francisco / Los Angeles, California Top Clients and Companies: RUBICONN, LLC. – Pleasanton, California Technical Writing / Business Analysis / Marketing Strategies · Working directly with the founding partners of Rubiconn LLC to provide, Marketing Presentations, Marketing Strategies and Web Design for their Information Technology Infrastructure Solutions (FFITS). · Analyzed, identified, defined, and documented strategies for Internet marketing. · Composed roadmap presentations for sales personnel to increase product identification and effective communication with potential clients. · Developed and implemented a sales qualification system that targeted specific markets to increased the contact to contract ratio. (See www.rubiconn.com) THINKING SOFTWARE, INC. – Santa Clara, California Technical Writing / Business Analysis / Marketing Strategies · Independently contracted by Thinking Software, Inc. to provide Instructional Design, Marketing Presentations and Web Design for their Software Understanding Machine (SUM). · Analyzed, identified, defined, and documented strategies for Internet marketing. · Reviewed, edited, standardized and generally polished presentations, web design, FAQs, etc. for audience effectiveness. · Assisted in writing white papers on the detailed functionality of products that composed SUM. (See www.thinkingsoftware.com) SECURIMETRICS – Martinez, California Instructional Design / Technical Writing · Independently contracted by SecuriMetrics to provide Process and Security Analysis, Instructional Design and User Documentation for a custom GUI to a new L-1 Security and Jail Management System. · Analyzed, identified, defined, and documented all aspects of the User Interface and Remote Operations (internet) interface with the backend system and processes. · Based on a tight implementation timeline used Adobe FrameMaker and Acrobat to develop Administrative, User and Reference materials. · Facilitated and coordinated efforts of Technical Writing, Quality Assurance and Application Engineers based on experience with Rational Methodologies and ITIL Best Practices. (See www.securimetrics.com) ESURANCE – San Francisco, California Technical Writing · Retained by Legacy Solutions to drive the analysis and documentation to provide ESURANCE with a complete picture and understanding of the potential data breach vulnerabilities that the company could face and to ensure compliance with the Company’s Information Security policy. · Analyzed all applications and data utilized by ESURANCE and documented the manner of secure access protocols, storage, transmission, data disposal. · Based on a tight timeline and strict requirements from the legal department, used Enterprise Architect to produce a foundation that would allow information to be dynamic and maintainable, in addition to providing a tool for future developmental scalability. · Used the various process methodologies to bring standardization and innovation to the communication of the project deliverables. (See www.esurance.com) · Used and documented Enterprise Architect as a tool for software engineers to as their configuration management documentation to interface with ClearCase release management. SONY PICTURES ENTERTAINMENT (SPE) – Culver City, California Instructional Design / Technical Writing / Business and Process Analysis · Contracted by Cap Gemini, Ernst & Young Consulting to facilitate the design and develop a training course on the Service Oriented Architecture (SOA) for J2EE Web Application/Portal Developers at Sony Pictures Entertainment (SPE). · Analyzed and documented guidelines and processes from best practices and aligned them with the target SOA architecture and framework. · Responsibilities also included written and verbal communication and presentation of the design and development process used for the International Film Distribution System (IFDS) and the Global Product Management System (GPMS) that merged SPE and MGM processes and products. · Documented Use Case realization methodologies, developed training materials, training exercises (online), training logistics, setup and facilitation. (See www.sonypictures.com) DNA STUDIO – Beverly Hills, California Technical Writing / Business and Process Analysis · Contracted by DNA Studio to formulate concrete Business and Functional Requirement, Use Case, and Process information documentation from the concepts of their clients (IBM and The Coca-Cola Company). The i-COKE music experience, an encapsulation of an online music mixer and music player, is designed to associate logo and brand identification and encourage sales growth. · Created, documented and implemented user, technical and administrative information and publications. · Implemented process methodologies (RUP) to develop Use Case format and delivery. · Frequently met with customer, business owners, project sponsors and technical staff to obtain information and resolve issues. (See www.mycoke.com/index.html?tunnel=cokemusic) WMC Mortgage Corporation / GE Consumer Finance – Woodland Hills, California Technical Writing / Business and Process Analysis · Contracted by Architech Solutions to spearhead analysis and technical writing in the consolidation of the IT Knowledgebase for the merger between GE Consumer Finance (GECF) and WMC Mortgage. · Pioneered recommendations regarding how WMC Mortgage could synergize documentation and documentation processes with GECF. Implemented them as standard processes and best practices. · Independently analyzed Sarbanes-Oxley (SOX) 2002 compliances. BANK OF AMERICA – Los Angeles, California Technical Writing / Process Analysis · Retained by Ajilon Consulting to developed Business Requirement, High Level Design and Low Level Design Documents for the Fleet-Boston integration/merger and Check 21 initiatives. · Implemented the process framework from Six Sigma methodologies. · Worked on Project Management issues supporting the development of multiple project threads. SBC (AT&T) – San Ramon, California Technical Writing / Business, Systems, and Process Analysis · Contracted by Collins Consulting to research and analyze the inputs (DARWIN, DAPRE, ILECapp, and CLECapp) to the antiquated Directory Assistance System. · Provided processes maps, system flow diagrams and narratives for the design of the FALCON System (new input for Directory Assistance) developed in Java. · Created the data dictionary and other design documentation. INOVANT (VISA) – San Mateo, California Technical Writing / Business and Process Analysis · Retained by Sun Professional Services (Sun Microsystems) to develop various Architecture, Process, Roadmap, and Requirements documents, researched from the ITIL, for enterprise-wide Open Systems Configuration Management Solutions (Tivoli). · Composed presentations for senior management and corporate communications and provided a standard of communication for Sun Professional Services in its interface with Inovant. SHAKLEE CORPORATION – Pleasanton, California Technical Writing / Project Management / Process and Business Analysis · Contracted by Ajilon Consulting to manage the information turnover (documentation) and process in a data-center relocation project that facilitated synergism across the parent company and its subsidiaries. · Directed and managed project and personnel requirements · Established procedures, schedules, and checklists. · Facilitated research, analysis and diagramming of system integration, process, and data flow for the financials, manufacturing, sales/distribution, and payroll/accounting systems. · Prepared and initiated rollback procedures based on disaster recovery and business continuity plans. RED HOT WEB – Concord, California Management / Operations / Marketing / Consulting / Strategic Planning · Joined with management of Red Hot Web to establish web design concepts, processes, strategies, and marketing and development tools. · Developed a sales qualification system that targeted specific markets and increased the contact to purchase ratio. · Realigned focus on product to customer requirements. · Doubled the size of the company's consumer base and asserted controls on product quality (QA), content management and marketability. (See www.redhotweb.com) WELLS FARGO BANK – San Francisco, California Technical Writing / Business Analysis · Brought in by Computer Resource Group as a consultant on an enterprise security and configuration management project (BMC In Control). · Researched and wrote the planning, design, and development specifications, and other project documentation in cooperation with the Chief Architect, Technical Leads, and Platform Analysts. · Established documentation standards, processes and methodologies strongly based on Rational Methodologies. · Built servers to test custom APIs and BMC In Control server agents and provided step-by-step procedures for duplicating the process for formal quality assurance (QA), testing and user installation. · Designed, developed, and implemented a project website. · Implemented contact management procedures and practices. · Initiated problem tracking methodologies, implemented change management tools. BANK OF AMERICA – Concord, California Technical Writing / Analysis · Independently consulted Bank of America, lead a technically focused group of writers and analysts on specific project threads of the Enterprise Architecture Infrastructure project that was a reengineering of the entire bank's architecture. The project was to provide bank customers a means to access a “differentiated portfolio” of products and services that were componentized, integrated, and facilitated customer management of their own financial affairs via numerous delivery channels. · Researched and wrote white papers and presentations regarding Object Oriented Development (OOD) standards that received ovations from both Bank of America and the Object Management Group (OMG). · Produced and published compilations of the project's knowledgebase as hypertext-driven presentations, documentation disseminations, and marketing tools. · Implemented and administered the FileNet-Panagon – Configuration/Document Management System. · Built servers, documented and installed upgraded Panagon systems for testing / QA. PACIFIC BELL TELEPHONE (SBC, AT&T) – San Francisco, California Technical Writing / Process and Project Management / Analysis · Retained by Chen & McGinnely, LLC to research and analyze two changeconfiguration management systems and provided full documentation for management, training, developers, and users. · Developed communication plans, project management plans, quality assurance plans, and documented homegrown/inhouse software configuration management processes in an effort to better manage achievement in the Capability Maturity Model (CMM). · Prepared presentations for strategic visioning for executive management and designed, developed, and implemented the departmental intranet site. Employee Positions: 03/98 – 02/99 PEOPLESOFT – Pleasanton, California Performance Reporting Management / Analysis / Strategic Planning · Managed performance reporting for Strategic Technical Services that provided developers, customers, and marketing with the information that supported PeopleSoft applications on various configurations of databases, hardware, and operating system platforms. · Organized and facilitated a Lab Reporting Workshop (training/instruction) for engineers and vendors to consistently, cooperatively, and uniformly present findings that could be certified and published. · Worked with engineers and vendors (IBM, Oracle, Sun, Sybase, Hewlett Packard, Compaq, etc.) accumulated, analyzed, organized, and presented information regarding application performance. Provided feedback to engineers regarding potential processing problems, provided vendors with certified processing results, provided Marketing with published "Performance Reports" and provided information directly to customers regarding performance of specific applications, database, and hardware configurations. · Worked with Audit and QA to facilitate the effort that enabled the company's first ISO 9000 certification enabling international marketability. · Designed, developed and implemented the departmental intranet site. 05/95 – 03/98 WESTERN STAFF SERVICES (Corporate Headquarters) – Walnut Creek, California Technical Publications Management / Senior Business Analysis · Managed a staff of writers that produced a suite of documentation, curriculum, online help, and training material for a GUI front-end that interfaced with over 300 offices worldwide. The system provided payroll, employee tracking, applicant tracking, customer tracking, and other HR system functionality. · Worked closely with the developer on a strategic prototype system that incorporated easier and faster production of payroll, "Search and Retrieval," and capabilities for more rapidly filling jobs. Acted as the functional expert representing the company's products with customers and drive implementation decisions. · Managed publications regarding the Oracle Financial back-end. · Evaluated, recommended, documented and implemented a Configuration/Change Management (SDLC/CM) product (PVCS). · Designed, developed, and implemented the company’s first intranet and prototyped the World Wide Internet presence. · Traveled throughout the United States, implemented upgrades to the system, trained staff, and devised improvements to business strategies and pioneered customer relationship management (CRM). AREAS OF EXPERTISE Technical Writing / Information Architecture / Information Mapping - Proposals, Presentations, RFI, and RFQ - Marketing Strategies and Copy - Diagrams (Technical, Process, System, Workflow and Relationship) - User Guides, Instructional Design, Online Help, Administrative and Reference Guides - White Papers and Research Reporting, Requirements, and Use Cases - Content Development and Management / Web Design Business Analysis and Consulting - Requirements Gathering, Definitions, Functional Specifications, and Test Cases - Software Evaluation, API, Performance Analysis and QA Information - Development and Engineering Specifications - Use Case Design - Business Process Modeling (BPM) Program / Project / Process Management - Standards and Best Practices Implementations and Communication - Change Management / Configuration Management - Implementation / Rollout Planning and Communication EDUCATION Bachelor of Arts in English Literature Master of Business Administration CERTIFICATIONS Project Management Professional (PMP) – Pending Certified Business Analyst Professional (CBAP) – Pending CREDITS Listed in "International Who's Who of Professionals" Member of the Society for Technical Communication (STC) Association of Professional Business Writers Friends of Bill W.
Concord, California, United States
Crystal Defrees - Freelance Article Writing & Content Writing
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I am a 28 year old mother of two. My passion in life is writing. I started writing poetry and short stories at the age of 10. At 12 my father had my poetry published for me as a gift, from that moment on I knew what I was meant to do. I love all genres of writing. I am currently working on my first fiction novel. I hope to build a solid resume over the next year and finally make my writing my work. What I lack in experience with certain styles or formats I make up for in passion, enthusiasm, hard work, and dedication. I enjoy the research involved in writing factual based articles as well as the creativity I get to unleash on fiction and creative works. I hope to one day be a known name, in any writing genre. With a reputation for well written, well structured peices. I love to write and have the drive to succeed no matter what.
Valley Center/Wichita, Kansas, United States