Freelancers : Laredo, Texas

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4.0 2 Skills

$30 Rate/Hr

Owner of Hilltrak LLC EXPERIENCE Ansafone Communication Centers ? Santa Ana, CA Customer Service Agent Mar 2013 – Feb 2014 • Inbound Customer service for 100+ clients via Interaction Client • Emergency Answering Service (Medical On-Call, Adult Protective Services, Coroners). • Pre-Qualifying (Western Dental, Everest College, Wyotech). • Property Management. • Call Screening / Call Forwarding. • Customer Account Maintenance via Ops. • Order Desk via Pinnacle. • Respond to customer online inquiries via Zendesk. • Third Party Verification. • Process Orders via Bravo Stuart systems ? Santa Ana, CA Administrative Assistant May 2009 – Aug 2011 • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. • Answer phone calls and direct calls to appropriate parties or take messages. • Provide clerical support to other departments. • File and retrieve corporate documents, records, and reports. • Manage and maintain executives' schedules. • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures. • Open, sort, and distribute incoming correspondence, including faxes and email. Dickson's Air-Conditioning & Heating ? Anaheim, CA HVAC Installer Apr 2007 – Jul 2008 • Repair or replace defective equipment, components, or wiring. • Test pipe or tubing joints and connections for leaks, using pressure gauge or soap-and-water solution. • Assist with other work in coordination with repair and maintenance teams. • Comply with all applicable standards, policies, and procedures, including safety procedures and the maintenance of a clean work area. • Join pipes or tubing to equipment and to fuel, water, or refrigerant source, to form complete circuit. • Assemble, position and mount heating or cooling equipment, following blueprints. • Install, connect, and adjust thermostats, humidistats and timers, using hand tools. • Reassemble and test equipment following repairs. • Install auxiliary components to heating-cooling equipment, such as expansion and discharge valves, air ducts, pipes, blowers, dampers, flues and stokers, following blueprints. • Cut and drill holes in floors, walls, and roof to install equipment, using power saws and drills. • Discuss heating-cooling system malfunctions with users to isolate problems or to verify that malfunctions have been corrected. • Wrap pipes in insulation, securing it in place with cement or wire bands. California Computers ? Costa Mesa, CA Computer Administrator Nov 2001 – Jan 2007 • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Confer with network users about how to solve existing system problems. • Analyze equipment performance records to determine the need for repair or replacement. • Perform data backups and disaster recovery operations. • Train people in computer system use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware.

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5.0 2 Skills

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Skills in proposal; I'm the solution, I am the absolute, and answer to your needs. I have been selling my designs since 1977 and I have worked for some of the largest distributors of my t-shirt designs in the world which includes many companies in Europe. I work in (3) phases that being the idea or sketch (that must be approved by you. 2. Then I ink the design (which also has to be approved) and lastly 3. I do all my own color separations (which also must be approved upon sale). No I am not some kid or new to designing in anyway shape or form, another words I will deliver what you want when you want it with no excuses. This is what sets me apart from the rest and makes me one of the best in the field. I am working daily on CS5.5 working with Lynda.com to learn more on the tech side but nothing can compete to the natural skills I possess. Samples given upon request. History; Well where to begin....I have been designing since 1977, I also went to Arizona State University for Art and quickly became the states most notable artists. I went on to win many contests and as a young adult I have worked for companies such as, "Sears & Roebucks, JC Penny, Frederick's of Hollywood, Universal Studio's, MCA Records, Winderland Productions, Bill Graham, and so many." I cannot possible name them all but I will say this, "I can give you a sketch, Ink it, color Sep it (up to 12 colors) and deliver it on time every time. I have also donated many of my paintings for the sake of charities which they all have sold giving people the food they needed and shelter. Overall and no I haven't counted my sales but in logo's and t-shirt designs all suitable for silk screen printing my work has been around the world and back several times and I have sold over ten thousand designs or more.

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5.0 2 Skills

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EL HADJI M’BAYE 201 South 11th Avenue ? Newark, New Jersey 07107 ? mobile: (201) 234-7592 OBJECTIVE To obtain a position within an information services environment that will provide an opportunity for professional growth. TECHNICAL SKILLS HARWARE: Compaq Personal, Hewlett Packard Laser Printers, Bell and Howell scanners, Dell and Seagate’s equipments, Blackberry, Barracuda. SOFTWARE: Dos 6.2 Command and Utilities, Windows 3.1, Windows 95, Windows NT 4.0, Microsoft Word office 97, 2000, XP, and 2007; Outlook 97, 98, and 2002; Novell NetWare 4.11, Windows 2000 server, windows 2000 professional, Exchange 2000 Server, Windows 2003 server, Windows 2008 server, windows XP professional, Exchange 2000 Server, Exchange 2003 Server, Exchange 2007 Server, Windows Shadowing, Double Take, FTP, PcAnywhere, Remote Desktop, Norton Antivirus and WEBROOT spy sweeper enterprise edition. Create remedy tickets and login through Citrix to reset user’s passwords, Exchange Relay, BARRACUDA, WINS, DNS, DHCP and SQL server, Java. CONCEPTS: • PC Systemboard; Disassembling and Assembling, Installing and Troubleshooting Floppy Drives and CD-ROMS. Installing a Hard Drive, Partitioning and Formatting using FDISK and FORMAT utilities, Installing Dos 6.22 and Upgrading with Windows 3.1, Extensive use of DOS internal and external Commands, Setting up networks, and Firewalls. • Configuring DOS and Windows Environment, Data Processing Concepts and Procedures, Installing and Troubleshooting Windows 95, Windows NT, Novell NetWare 4.11. Installing Server, Creating Users and Assigning Security Access, Right to Directories, LAN Administration, and Administrating Exchange 2000 Server. Configure and maintain DNS and DHCP servers. • Overview of OSI layer, Operating and Configuration Cisco ISO Software, Setting up Routers, Selecting Configuration modes, Console and AUX configuration, TFTP configuration, Creating configuration files, IP Routing Protocols, Distant Vector and Link State Protocol Comparison, Implement Static Router, Implement Static Router, Configuration of IP and IPX Router. • Assigning IP address and submitting, Monitoring and maintaining of routing tables, Setting up basic configuration of IPX, Configuration of Interfaces on LAN/WAN networking, Configuring protocols such as: ISDN, Frame Relay, etc. • Configuring Standard and Extended Access-list, Troubleshooting Cisco Routers, Configuring the 1900 catalyst switch, setup UPS. • Install, configure and support BARRACUDA spam filtering. • Java Programming OTHER SKILLS • Fluent in French • Consistently met multiple deadlines • Effectively procure Software and Hardware through cost effective means • Support all systems disaster recovery and security audit processes WORK EXPERIENCE IT Instructor AT Campus, Jersey City New Jersey___________________________________03/12-Present 1. Begin class on time in an orderly, organized fashion. 2. Courteous to and approachable by students. 3. Follow approved policies and procedures in the conduct of all instructional activities. 4. Use effective motivation to help stimulate a personal desire to learn the subject/skill(s). 5. Constantly strive to improve instruction through: a. Self-analysis and evaluation. b. Observation and study of new instructional techniques for lecture, laboratory or performance courses. c. The use of technology where applicable to enhance the learning environment. d. Re-evaluation and re-definition of instructional objectives. e. Continual revision and updating of course content and materials of instruction. f. Attendance at the division meetings, conferences on improvement of instruction, and such activities as may be required for self-improvement. g. Initiation and/or participation in overall department/division wide program development, maintenance, evaluation, revision and/or expansion. 6. Meet and assist students during office hours or by appointment at other reasonable times. 7. Prepare complete course syllabi. 8. Utilize standard methods of evaluation listed in course outlines or other materials Senegal Technologies, Newark, New Jersey 05/11- Present IT Consultant / Technician • Works with server vendors to resolve issues, keep OS & patches current. • Purchase IT Equipment • Ensures disc capacity is adequate. • Proactively monitors server/email performance, adjusts/balances loads as required. • Makes day to day changes to the Windows Server infrastructure as required. MDDI, Edison, New Jersey 01/10- 05/11 IT Consultant Image Processing System, Secaucus, New Jersey 10/00- 01/10 Network and Exchange Server Administrator • Monitoring existing server capacity, adding/configuring to stay ahead of growth. • Works with server vendors to resolve issues, keep OS & patches current. • Ensures disc capacity is adequate. • Proactively monitors server/email performance, adjusts/balances loads as required. • Makes day to day changes to the Windows Server infrastructure as required. • Updates virus scan software, responding to virus attacks. • Creates tools to streamline common tasks. • Performs first-line problem resolution for Windows Server issues • Author’s technical tips for Help Desk & user base. • Creates and documents processes. • Updates tickets in call tracking application. • Performs on call duties. • Creates/sends notifications to the company relative to email & Windows Server outages. troubleshooting network clients and servers • Exchange Server support • Daily maintenance of Exchange servers • Removal of archives, employee box archives, setting and keeping database limits overall and by user • Managing of Distribution lists, • Server monitors to ensure uptime and reliability as well as Inbound/Outbound queue monitoring to deliver real-time communication • Anti-virus updates and configuration to block the latest virus and worm threats • Set up and maintain mail flow • Secure mail paths to allow for fluid message transfer • Support Customer Service main application connectivity • Alter security to allow for relays by specified clients • Apply service packs, hotfixes and patches for Windows server products including Exchange. • Mail Systems Backend Support • Installation and maintenance of spam solutions • Ensuring mail delivery and mail flow • Designing and redirecting mail flow for efficient spam filtering and virus and worm removal • Configuration to block unwanted file types, spam and unwanted mail • In-house Mail Support • Setting up and open connections for multi-system internal mail relays • Configuring Remote users full Outlook/Exchange connectivity by maintaining services needed for connection • Security and Configuration • Maintain and install patches and product updates for the Outlook Web Remote Access server • Place server security certificates in product to allow for secure, private connections • Remote support for VPN users via phone, email • Install, configure and support VERITAS backup products • Disaster kit for maintained exchange servers • Drive imaging for fast recovery of primary data • Implement and maintain user share server security, permissions and backup schedule • Network Support • Hard Disk Drive replacements, Warranty parts and RAM installations RAID and multi-RAID set ups on Compaq Enterprise server allowing for optimal database hardware environment • DHCP server maintenance and resolve client connection issues • Routine maintenance and patch installations for Lawson Financial server • Set up new servers security and configuration to be moved into production environment • Experienced in hardware provisioning, installation, configuration, and troubleshooting. Knowledge of LAN/WAN networking, setting up servers, and workstations • Experienced with network maintenance including security services, load monitoring, system resiliency, back-up, and restore. • Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning. • Advanced LAN knowledge and experience, of Microsoft Windows • Group Policy Management • Install, configure and support Microsoft Clustering • Install, configure and support Double Take • Shadow copy Smartworld Technologies, New York, New York 03/00-10/00 Freewwweb.Com a Free Internet Service Provider Company Member Service Help Desk Representative • Provide web based electronic messaging outsource services to Internet Service Provider (ISP’s). Consult with approximately 100 members daily via e-mail and telephone in English and French. • Instruct clients though the process of system configuration and the setting up of POP3 access and web based mail. Analyze and trouble shoot problems such as logins, receiving/sending e-mail messages, and memory, storage and attachments errors through Windows. Provide instruction and guidance in setting up external mail and forwarding e-mail packages. United Parcel Service, Secaucus, New Jersey 06/99-03/00 Loader/Sorter • Assisted with loading and unloading of packages shipped throughout the U.S. and oversees and accurately sorted and distributed packages for distribution PRICEMART, Jersey City, New Jersey11/98-06/99 Assistant Manager • Promoted to Assistant Manager from Cashier, Trained and supervised new employees. Handled inventory/stock shipments, Interacted with customers and vendors daily. Accurately balanced receipts and disbursements at days close EDUCATION New Jersey City University 2002 to present Currently pursuing a Bachelor in Computer Science Microsoft Access and Data Recovery Seminars 2002 I attended Several Seminars to learn more about databases and backups. The PC Tech Institute, Jersey City, New Jersey2000 Microsoft Exchange Server Certified Completed Preparation courses for MCSE Certification in Windows 2000 The PC Tech Institute, Jersey City, New Jersey2001 CCNA (Cisco Certified Network Associate) Certified Completed Preparation courses for MCSE Certification in Windows 2000 The Chubb Institute, Jersey City, New Jersey2000 Diploma in Computer Technical Support STAR (Study Training Assistance Resource)