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Bijan Kumar Panda - Freelance Content Writing & Business Consulting
0
Kudos
5.0
2 Skills
$35
Rate/Hr
DETAILS OF PROFESSIONAL PROFILE: 1. Warranty Management Business Process Harmonization for a Power Industry Senior Process and Domain Consultant at Infosys August 2012 – Till Date Project Brief: The project was intended towards harmonizing the warranty management process of a power organization. The process across geographic location and across subunits of the division was different creating non-synergy scenarios which incurred an extra cost in serving the customer claims in time. Hence organization needed a harmonized process to provide the cost benefit along with optimized customer service. Roles and Responsibility: • Involved in creation of Stakeholder map in Warranty Management As-Is study with the business sponsor • Conducted face to face high profile interview schedule for the stakeholder of the organization to understand the As – Is Warranty Process of the system • Prepared face to face interview questionnaire and online survey to carry out organization wide practices on Warranty Management As – Is process • Consolidated and Evaluated Warranty As – Is process across different sub units of the power company • Business User Playback to validate the understanding of the WM As – Is process • Created process maps and RACI matrix across different subunits of a function for Warranty Management end to end process • Carried out internal benchmarking of the Warranty As – Is process and performed Gap analysis of the process • Created blue print of the To-Be process and Harmonized the process across business units of a division • Formulated KPI and performed data touch point analysis for collection of metrics and data analytics scope • Presented the final Process Harmonization report to the higher management through structured communication • Regular status and project progress updates to project manager of the customer 2. Warranty Management Business Process As–Is Study for a Discrete Manufacturing Industry Senior Process and Domain Consultant at Infosys April 2012 – July 2012 Project Brief: The program was intended to study the As – Is process in Warranty Management area of a leading discrete manufacturing organization (focused towards engine making). The study was conducted in 4 months to cover the end to end enterprise warranty management activities within and outside the organization. This assessment was a higher management drive to close the gap, understand and adopt the best practices in WM space for better coherence. Roles and Responsibility: • Created As – Is study action plan for enterprise warranty management area of a leading US engine manufacturing company • Prepared face to face interview questionnaire on product warranty management to facilitate the As - Is study of the organization. • Consolidated and Evaluated Warranty As – Is process across different sub units of the engine manufacturing company • Conducted Business User Playback session to validate the understanding of the WM As – Is process across the functions of each single unit. • Created end to end warranty process maps and RACI matrix across different subunits of all engine business units. • Presented the stakeholder map, As – Is report with concise keynotes to the higher management • Regular status and project progress updates to the customer 3. Campaign Management System for a Leading US Hi-tech Organization Senior Process and Domain Consultant at Infosys May 2010 – March 2012 Project Brief: This project is aimed to automate the key customer marketing processes like Campaign Operations, campaign response and effectiveness. Apart from this, the project focused on building important user aggregates on people product association, consumer behavior using data-warehousing architecture for business reporting and campaign planning Roles and Responsibility: • Interacted with different business users in client organization to study the process gaps in the existing campaign management system • Design solution alternatives and conduct business meetings to discuss the detail pros and cons of each solution • Analyze the data sources and checks the data quality (DQM) in different source system before feasibility analysis of any independent request for different type of analytics and user report. • Involved in preparing proposals and estimation for different data-warehousing projects in customer analytics space of the organization • Defined business process for campaign operation, campaign RoI used for business manager reporting. • Managed a team of 15 members in Global Customer Analytics and Campaign Operations space to cater to the business demands. • Weekly, Monthly project status reporting with steering committee of the project to assess the cost and resource utilization in the project 4. Billing Solution Implementation for a Leading Indian Telco Infrastructure Organization Senior Process and Domain Consultant at Infosys August 2009 – April 2010 Project Brief: The project caters to the demand of automation in billing operation of a telecom infrastructure organization operating in Indian subcontinent. It is a telecom tower company that provides tower and necessary infrastructure services to various Indian telecom operators. The project was crafted to provide software solution on billing operation. Along with that, the project provided solution in O&M, Payment Management, Settlements and Dunning Process solution in infrastructure billing area. Roles and Responsibility: • Conducted AS- IS process study of the existing billing ecosystem and Interacted with different business function to understand the billing and invoicing operation • Assessed the legacy billing system used by client organization and proposed a new billing solution for client’s telecom tower business • Lead a team of ten people from Infosys, and vendor at onsite to provide the proposed solution (As part of Managed Services) • Formulated new business process for Rental Billing, Revenue Collection, Energy Billing, and Operation & Maintenance Billing of telecom towers. • Designed Solution, reviewed the solution with business sponsor and vendor for ensuring quality at par excellence • Framed SOW, SLA Terms & Conditions of the project execution model with client on behalf of the delivery manager. • Regular status update with project planning to achieve the production Go-Live within stipulated cost and schedule 5. Process Formulation in CRM and Service Fulfillment for a Leading African Telco Operator Process and Domain Consultant at Infosys Jan 2009 – July 2009 Project Brief: This project was initiated by a leading Middle east telecom group which acquired a new telecom operation business in African subcontinent. This project was targeted to provide process deployment for their new acquired business in Customer Acquisition, service fulfillment, and warranty management area. In the course of the project, numerous processes have been defined in the above stated areas along with documentation. Roles and Responsibility: • Involved in requirement gathering and analysis for a leading African telecom organization • Conducted stakeholder workshop and collected AS-IS system processes for telecom service fulfillment and after-sales areas • Created different telecom service fulfillment and warranty management processes for Ghana and Nigeria telecom operation. • Coordinated with CRM, Billing and Service Provisioning teams to define customer acquisition processes, claim settlement process, Adjudication and supplier chargeback process • Conducted review session on process definition and optimization along with KPI identification exercise with client business managers for service fulfillment and WM function. • Created process documentation for all of the newly formulated processes such as Customer Order Journey, Telecom Service Activation, and Warranty Management area • Presented the new processes to the business sponsor for approval and suggested the process roadmap for future 6 months. 6. Business Analysis on SLA Management Reporting for a Leading UK Telecom Operator Business Analyst at Infosys Sep 2007 – Nov 2008 Project Brief: A leading UK telecom operator provides various communication services to its customer (Usually in B2B parlance). For all its client the telecom operator undergo into a mutual contractual agreement with its client to provide certain service level assurance. This project was meant to define and monitor service level KPIs (Key Performance Indicators) for the telecom network services which is used by the business subscriber. This was a service level reporting project which was designed and developed by Infosys for the customers of the leading telecom operator. Roles and Responsibility: • Participated in requirement elicitation exercise for SLA Management and reporting activity for a leading UK telecom operator. • Communicated with different stakeholders of the business to get the requirement of reports and metrics used for management reporting • Transformed the business user needs into IT specific requirements • Communicated with offshore project team mates to make them understand about the requirements • Created Use Cases and UML diagram to depict the business scenarios of proposed solution and conducted review sessions with client business analyst • Involved in KPI identifying exercise and configuring KPI for service level tracking using Digital Fuel SLA package. • Created test plan, test strategy, and functional test cases for the reporting solution. • Involved in UAT and business user for roll out of new solution in various functions of client across different geographies 7. Enterprise Dashboard Reporting for a Leading US Product Organization Business Analyst at Wipro technologies Sep 2004 – Jun 2005 Project Brief: This project was executed for a leading US software product company. The project was an enterprise dashboard internal to Microsoft to assess the business growth related KPIs with its Partners in quarter on quarter basis. All details related to growth KPI (Key Performance Indicator) like revenue achievement contributed by partner, potential opportunity of future revenue from each partner, Categorization of Partners, Key focus area of technology according to partner etc. across different geographical locations Roles and Responsibility: • Participated in requirement gathering exercise for determining of the key parameters and its derivation formulae from the customer. • Created test plans, test cases for various type of testing and conducted test review exercise to communicate the testing methodologies, logged test results and followed up with development team till its closure. • Anchored status update meeting with customer on daily and weekly basis. Participated in triage meetings to prioritize the critical bug fixes. 8. Knowledgebase Authoring for a Leading US Product Organization Systems Engineer at Wipro technologies Sep 2003 – Aug 2005 Project Brief: The project involved research and development in software product portfolios in UI, Application Server, and Database technologies. This project was aimed to develop contents on troubleshooting of any problem in the corresponding software products, or to provide users a new solution to cater their business problem in terms of HOW To articles. User guidance in showcasing the best practices of programming in respective products and publish them in customer knowledge base site for sample guide and reference to product users Roles and Responsibility: • Interacted with technology architect team of the product organization to discuss product related limitations and way to achieve business requirement of the product users through normal or workaround process • R&D of on the products for creating contents, Publishing HOW TO articles for business requirement translation into IT jargons. 9. Customer Service and Support Application Testing for a Leading US Product Company Systems Engineer at Wipro technologies Dec 2002 – Aug 2003 Project Brief: This project is an IT maintenance project related to the customers of the client organization. This project heavily involved customer related data management like customer registration, customer financial details like credit card information, subscription information, credit limit information along with customer transactions with the client corporation. The project was dealing with enhancement and maintenance of the data for reporting Roles and Responsibility: • Created test plan, test cases for various transactions, subscription testing etc. • Execution of test cases and defect logging into the test center for business sponsor review • Attended triage meetings to prioritize the critical defects for urgent fix in the application. • Application testing the production environment to confirm the functionality compliance of the application.
Sacramento, California, United States
Bill Richter - Freelance Song Writing & Outdoor Photography
0
Kudos
2.5
2 Skills
Ask
Rate/Hr
I am mainly a songwriter but am interested in getting into freelance writing as well. I wrote "What If It's True" for a Christian campaign in the Midwest area of the U.S., recorded it and wrote up a lead sheet. I was honored that they used my song for the campaign. I mainly write Christian songs, but have written in the instrumental, pop, and jazz venues. I play keyboards, piano, electric guitar and acoustic guitar and am playing in our church's worship band. Please contact me if I can help you with anything.
Kalamazoo, Michigan, United States
Sami McBride - Freelance Journalistic Writing & Wedding Photography
0
Kudos
5.0
2 Skills
$13
Rate/Hr
Samantha McBride E-Mail: sam_mcbride@live.com Skills · Proficient in all Microsoft Office applications · Typing 75 wpm · Great organizational skills, ability to multi-task and excellent customer service Experience Allure Studios, West New York, NJ May 2010 - Current Customer Service, Photographer, Videographer, & Editor · Managed a high-volume workload within a deadline-driven environment. · Handle customer-related inquiries, complaints, billing questions and payments. · On location, extended interaction with clients during photo shoots, making sure client always felt at ease -producing final products with 100% satisfaction rate. · Knowledge of techniques, principles and equipment of modern photography including still, motion, color, and black and white photography CP Industries, SLC,UT December 2008 – May 2010 Administrative Assistant · Travel coordination for company, sales management, and customer service · Managing time in a high volume and stressful environment. · Worked with our largest customer, Grainger, to bring our Company report card to the highest level in over 20 years. GMRE, Layton, UT May 2008 – December 2008 Private Contractor · Inspection of all parts in 309th Maintenance Wing · Completion of all tasks with less than .01 % error rate · Attention to detail related to all pieces of material The Pointe Theatre, Ogden, UT May 2006 -August 2007 Manager · Ticket and Concessions Sales and Customer Service · Daily banking and creation of deposits · Tracking daily sales and inventory Farmers Insurance, Syracuse, UT May 2007 - August 2007 Receptionist · Organize schedule · Place outgoing and receive incoming calls · Set-up appointments, answer questions, and develop quotes for potential customers Education The University of Utah, Salt Lake City, UT · Attended on a full tuition academic scholarship Layton High School, Layton, UT May, 2007 High School Diploma · Graduated Summa *** Laude with a 3.87 GPA and High Honors
Weehawken, NJ, New Jersey, United States
JanMarieLocket - Freelance Digital Art & 3D Graphic Design
4
Kudos
4.5
2 Skills
$35
Rate/Hr
SKILL SET Exceptional industry and market knowledge, quick and creative technical thinking, and fast implementation skills. Hands-on experience as an art director, corporate senior graphic designer and project manager and freelance designer completing all projects ahead of deadline and within very tight budgets. Top notch organization and communication skills. SPECIALIZED DESIGN Provides management and direction to lead team design, design implementation, and project management services for projects in design, planning, environmental, and energy markets. Directs and manages firm-wide corporate branded quality advertising and messaging, packaging, announcements, brochures, posters, presentations, interview boards, article graphics, conference exhibit and public involvement graphics, event graphics, and advertising social media both document and website. Manages and coordinates regional image library and database. Works with project teams to organize, plan, and photograph built projects, public meetings, and in-house staff. Knowledge of sustainable design and printing (both in-house and offset) adds value to the end product. COLLABORATION Leads and manages team for creative graphic design team efforts on many complex, high design, multi-disciplinary proposals and projects and also serves as a liaison with key clients. As a highly focused independent dynamic team member and leader, manage the development of presentations and specialty leave-behinds for last-minute meetings at a moment’s notice. GRAPHIC DESIGN Provides management and direction of full document concept design and content development, design critique, implementation, quality control, proof, and production from cover to client including: • Awards • Articles (newspaper, magazine, and web) • Advertising and messaging (newspaper, magazine, and website) • Announcements (print and digital designed in constant contact) • Annual reports • Branding | Rebranding (including messaging) • Brainstorming (descriptive words, project existing site photo details, concept sketches) • Brochures • Business plans • Client research • Conference set up, coordination, and graphics (planning, panels, exhibit design, presentations, handouts, advertising, and setup) • Corporate identity and branding (all types and sizes of businesses) • Database management • Design guidelines and plans (urban, downtown, residential, and campus) • Diagrams (process, organizational, schedules) • Document and plan graphics (urban design, downtown, land use, parks, streetscape, transportation, campus, and resource management) • Environmental graphics and wayfinding (signage) • Environmental impact statements and environmental assessments • Event planning and graphics (open houses and summer student programming) • Hiring graphics (internal and external) • Illustrative digital color renderings • Informational graphics • In-house ‘how to’ software training/documents (Mac and PC) • Publications (magazines and newspapers) • Market and practice line profiles • Newsletters (print and digital designed in constant contact) • Packaging (document and product) • Photography (manage and coordinate photo shoot, shoot projects and photo retouch) • Postcards • Posters • Project briefs • Proposals (SOQ, RFI, RFQ, RFP, SF330, and SF254-255) • Presentations (churches, hospitals, institutions, corporate, private developer, and non-profit) • Press Releases • Public involvement graphics (meetings, presentations, boards, and handouts) • Public relations • Schematic design • Specialty handouts • Specialty 3D Design • Social media (design and set up pages on Facebook, Linkedin, and Twitter) • Video (capture and editing) • Visual simulations • Web research, site map/wire frames, diagram flow/navigation, advertising and web design with programming. EDITORIAL Team management and collaboration with principals and senior project managers to pull together proposal content and corrects and clarifies issues such as: • Acronyms and abbreviations • Consistency in terminology • Production quality assurance: appendices, exhibits, or other supplemental material • Coordination and management of deliverables DOCUMENT PRODUCTION Responsible for full document management and production from cover to client including: • Document concept design illustrations • Layout template design setup and implementation • Word processing/tables, figure and image management and placement, in-text references, sources, and updates • Quality control • Print management and production, both in-house and offset EDUCATION • The Colorado Institute of Art, Denver, Colorado, Web Design / Programming Certificate 2011 • The Colorado Institute of Art, Denver, Colorado, Bachelor of Arts in Graphic Design, (GPA 3.7) Portfolio Awarded the President's Award of Excellence 1999 SOFTWARE Adobe Creative Suite 5.5 (MAC + PC): Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Acrobat Professional, Adobe Bridge, Adobe Lightroom, QuarkXPress, Adobe Flash, Adobe Dreamweaver, Adobe Contribute, HTML, CSS, jQuery, WordPress, AutoCAD Microsoft Office 2007 (MAC + PC): Word, Excel, PowerPoint, Publisher, Access, Outlook, MAC Virtual PC; Google Earth Professional | Google Calendar | Google+ | Google Docs; AdStar: Line ad development; Database: Deltek Vision EXPERIENCE Possibilities4u Owner | Creative Director: Branding. Creative Design. Online Media 04/2009 – Present (Freelance Projects) Taggart Advertising Concept Development | Production Designer 06/1998 – 12/2011 (Part time) EDAW | AECOM Graphic Designer | Marketing Project Coordinator II 06/1999 – 04/2009 (Full time + hired back as a Consultant 08/2009 – 05/2010) Dale Electronics, a Vishay Company Layout Design Draftsperson 10/1987 – 10/1996 (Full time)
Centennial, Colorado, United States
Shari Spiro - Freelance Jingle Writing & Voiceovers
1
Kudos
5.0
2 Skills
Ask
Rate/Hr
I own an advertising company and specialize in audio work - like editing, writing custom music and jingles, and voice over work. I am also proficient at graphic design - designing custom logos, corporate branding and print design as well as printing and product management of promotional items for trade shows.
Netcong, New Jersey, United States
Manil Bambi - Freelance Illustration & Caricature Art
3
Kudos
5.0
2 Skills
Ask
Rate/Hr
MANIL BAMBI MANILBAMBI.COM 3313, Arctic Ave. Virginia Beach, VA 23451, 757-779-7162, manilbambi@gmail.com PROFILE Strong foundation in illustration, commercial art, and computer applications complemented by knowledge of business operations and the need for customer-focused service. Track record of initiative and achievement — seeking out freelance projects, expanding job description boundaries, volunteering, and being selected for positions of responsibility within chosen field. EDUCATION Bachelor of Fine Arts (focus: commercial art) 1999 Delhi University College of Art New Delhi Master of ART (focus: painting) Madhav College, Jiwaji University Gwalior, Madhya Pradesh, INDIA 2004 EXPERIENCE Art Director Dentsu India Private Limited June 2007 to May 2011 Role and Responsibilities – undertaking the illustrative part according to the script with different styles and mediums, most importantly finishing them on given deadlines. Regular interaction with account execs for any changes, successful completion of commercial illustration assignments with planning, follow-through, and results that meet client objectives. • Major Clients: TOSHIBA, PANASONIC, HONDA cars, HONDA motorbikes, HONDA scooters, PARK AVENUE, SUZLON, CANON, SONY, IFCO-TOKYO insurance, DAIKIN , AIRCELL, INDIA BULLS, MARUTI-SUZUKI cars, JAYPEE - City developers, TATA TEA , FEDEX etc. . Glimpses of work completed with DENTSU –(Links) . Major Achievements – Winning big accounts like HONDA (cars, motor bikes, scooters), TOSHIBA, AIRCELL etc. Freelance Illustrator Feb 2005 to June 2007 • Major Clients: Reputed Advertising agencies, Publication houses, NGO’s, Entertainment and Hospitality Illustrator at Suresh Kumar’s Studio April 2002 to January 2005 • Major Clients : Reputed Advertising agencies, Publication houses, NGO’s, • Entertainment and Hospitality concerns. Illustrator & Cartoonist for Spectranet India’s WahIndia.com November 1999 to july2001 New Delhi • For E-Cards, Web, Wah -India magazine. SKILLS • Photo Shop, Strong free hand drawing command, Can draw in different medium and styles like Painting, Digital, Animated illustrations, Caricature and Cartoon . PERSONAL DETAIL Language known English and Hindi For portfolio you can log on to manilbambi.com and references available upon request
Virginia Beach, Virginia, United States
Shar - Freelance Article Writing & Book Writing
0
Kudos
4.0
2 Skills
Ask
Rate/Hr
How can I possibly express myself? Well to start off, I love to express my opinions, and feelings. Yes, I am that type of person who will rant on her feelings, and also tell you how she feels; one must express themselves or vent once in a while, it makes your life less stressful. Grown in Hawai'i, I love to sing and of course play my 'Ukulele, "uke" pronounced (you-key), I love to take photos and site see, beauty products are my love, as you can tell I'm a girly girl to the max, I love applying make up, watching tutorials on how to make your own accessories and how to create certain looks using make up. Recently in May 2013, I graduated with my AA in Hawaiian Studies, and I am also culture conscious.
Kekaha, Hawaii, United States
Yenisset Arolas - Freelance Legal Translation & Paralegal
0
Kudos
3.0
2 Skills
$100
Rate/Hr
Yenisset Arolas 1314 SW 6th Terrace Cape Coral, FL 33991 Cell: 239-443-8331 E-mail: yeniarlas@yahoo.com Objective To secure a Paralegal/Legal Assistant position that requires excellent research skills and communication skills. Utilizing exceptional office management skills and brilliant educational background in law to assist in orchestrating a smooth flow of legal operations. Experience Arias Law Firm, P.A. Cape Coral, FL Paralegal 11/2008 – 07/2012 • Compose and revise legal documents for attorneys, including letters, and court filings. • Answer direct attorney phone lines and act as liaison between clients and attorneys. • Schedule all appointments and briefings for attorneys, as well as track and maintain busy attorney schedules • Ensure legal documents are processed and handled in a timely and efficient manner in order to comply with appropriate regulations and deadlines. • Specialization in personal injury, workers compensation, social security and employment law. • Enter client case information into Client Profiles. • Handled and compiled information for clients such as interrogatories and discovery information. Costa Bella Realty, Inc. Fort Myers, FL Receptionist 5/2006-7/2008 • Schedule appointment for client’s with broker. • Entered client information into system. Education Keiser University BA in Legal Studies Sarasota, FL 9/2013-Present Keiser University AA Paralegal Studies Sarasota, FL 2013 FGCU Fort Myers, FL Certified Paralegal 2010 Skills • Computer literate. • Assertive, self-motivated, goal-oriented, organized and efficient. • A Flexible, Cooperative, hard worker, team player and reliable. • Excellent communication and professional skills. • Able to read, write, and speak English and Spanish. Reference Professional and personal references available upon request.
Cape Coral, Florida, United States
B Swish - Freelance Audio Editing & Creative Writing
0
Kudos
3.0
2 Skills
$50
Rate/Hr
I am Owner/CEO @ Swish Fam G.B.S Entertainment, LLC. I am also a writer, music producer, performing artist and audio engineer @ Plush Studios North located in Cleveland, Oh 44103. I've been writing & performing for many years and specialize in many genres of music mainly hip hop and r&b. My company and studio are well known prospects in the Northeast Ohio area offering a great platform for many artist to create music as well as artist development, plus promo and show opportunities. My accompliments consist of numerous awards for my music and recognition for local humanitarian work in the community. My recent venture includes writing and producing music for Kia Of Bedford car dealership as a jingle writer. Writing has been a passion for me and I feel I'm equipped for the next level as a professional jingle writer.
Chicago, Illinois, United States
Bridgette Ralliford - Freelance Journalistic Photography & Article Writing
0
Kudos
3.0
2 Skills
$10
Rate/Hr
Associates in Arts, Foundations in Business, 2010 University of Phoenix Bachelors in Education, Child and Family Development, 2013 American Public University System Published articles in 2013 include: Ted Cruz's "Fili-wasta-buncha-time" (All Voices), Racism amongst Children (All Voices), The Best Little Thrift Store in Town (All Voices), 50th Anniversary of the Assassination of JFK (InfoBarrel).
Fort Worth, Texas, United States