Technical Support Freelancers : Gauteng

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Henrian Pieterse - Freelance Technical Support & Help Desk
1
Kudos
4.0
2 Skills
Ask
Rate/Hr
Hi I am a married intellectual white South African male (30), seeking freelance opportunities. I have 10 Years of expandable experience in the Information Technology field, and intend to sustain my skills in the industry sector. I have heard of your opportunity opening from the freelanced.com website. I am permanently employed at the University of Limpopo (Recently renamed from the...
Pretoria, Gauteng, South Africa
Tessy - Freelance Technical Support & Technical Project Management
1
Kudos
3.0
2 Skills
Ask
Rate/Hr
Tessy Antony Oakdene , Johannesburg Email : tessy.tom@gmail.com Phone: 0114352937 Cell: 0726210033 Career Objective • A progressive position where I can utilize my skills in a productive, enthusiastic and team oriented environment to reach self as well as my Employer's short and long term goals. Educational Qualifications • Bachelor of Engineering - Electronics &...
Pretoria, Gauteng, South Africa
Shadrack G. Mahinda - Freelance Technical Support & Audio Editing
1
Kudos
4.5
2 Skills
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Rate/Hr
I am an IT graduate and an IT Support and a freelance Laptop and Computer repair specialist. I also do consultations in regards to hardware and software installations, do servicing for Printers, Scanners. I do have an interest in writing but that which does not involve alot.
Johannesburg, Gauteng, South Africa
Frans M Khoza - Freelance Technical Support & Business Card Design
1
Kudos
3.0
2 Skills
Ask
Rate/Hr
Good (Physically Disabled) I had polio as a child,but have full use of my arms and upper body.My leg are deferrend,bat I do wolk without any assistance.
Edenvale, Gauteng, South Africa
Dieketseng - Freelance Help Desk & Technical Support
1
Kudos
3.5
2 Skills
Ask
Rate/Hr
Description not provided
Johannesburg, Gauteng, South Africa
Allan sevell - Freelance Technical Support & Hardware Repair
1
Kudos
3.0
2 Skills
Ask
Rate/Hr
Description not provided
Boksburg, Gauteng, South Africa
Nkateko Baloyi - Freelance Help Desk & Technical Support
1
Kudos
3.0
2 Skills
$100
Rate/Hr
technical support,Pc technician,network adminstration
Pretoria, Gauteng, South Africa

More Freelancers

Candice McFall - Freelance Art & Drawing
0
Kudos
4.5
2 Skills
$10
Rate/Hr
CANDICE MCFALL 610-731-5272 cmcfall316@aol.com A confident, trustworthy and top quality team player with a strong desire to learn, contribute and make a difference. Seeks a key role with a dynamic organization that can provide unlimited opportunity. Strong verbal and communication skills and high levels of creativity and resourcefulness, combined with strong planning and organizational skills. EDUCATION BLOOMSBURG UNIVERSITY, Bloomsburg, PA, 2014 B.A. in Studio Arts, GPA: 2.62 Studied Abroad over Winter Break, Africa 2013 I signed up for a photography course and traveled to several places in Ethiopia and Cameroon photographing as much as possible, but also learning about the history and the people of these two countries. A critique and grading of the student’s photographs took place almost every evening. PROFESSIONAL EXPERIENCE West Hill Summer Camp, Rosemont, PA June 2007- August 2008 Counselor - Take primary responsibility for the health, well-being, and happiness of campers. - Encourage respect for personal property, camp equipment and facilities. - Set a good example for campers in all areas, including cleanliness, punctuality, clean-up chores, rules, and sportsmanship. - Guide campers in participating successfully in all aspects of camp activities. - Observe camper behavior, assess its appropriateness, enforce appropriate safety regulations, emergency procedures, and apply appropriate behavior-management techniques. Kaiserman JCC Summer Camp, Wynnewood, PA June 2009- Aug 2009 and Counselor June 2010-Aug 2010 - Take primary responsibility for the health, well-being and happiness of each child. - Maintain an open, friendly, and cooperative relationship with each child and family. - Respond consistently to infants' needs for food and comfort. - Implements individualized feeding plans for children; respects individual preferences and eating styles; sits with toddlers and shares family-style meal; models manners and good nutrition. - Tends to children's personal hygiene needs, remaining especially attentive to them during routines such as diaper changing, cleaning, feeding, and changing soiled or wet clothes. Saladworks, Paoli, PA Jan 2011-Aug 2011 - Prepare food for customers ensuring great quality, taste and visual appeal. - Ensure portion and quality control, and food waste management. - Accurate operation of cash register for order taking and payment. - Provide outstanding customer service experience. - Responsible for overall appearance and operation of the store including cleaning, displays, and stock areas. ACCOMPLISHMENTS - Student Annual Art Show, Mount Ida College 2010 - Samek Gallery Exhibition, Bucknell University 2012 - Student Annual Art Show, Bloomsburg University 2013 - Haas Art Gallery Photography Exhibition, Bloomsburg University 2013 - Warren Magazine ‘13, Bloomsburg University 2013 - PADME Fashion Show ’13, Bloomsburg University 2013 - “Autumn of the Arts” Exhibition, Moose Exchange in Bloomsburg, 2013 - Student Annual Art Show, Bloomsburg University 2014 - Warren Magazine ’14 (Cover Page), Bloomsburg University 2014 - Photography Assistant at PADME Fashion Show ’14, Bloomsburg University 2014 - Haas Art Gallery Senior Exit Show, Bloomsburg University 2014 ADDITIONAL SKILLS - Software: Microsoft Word, Power Point, Excel, Social Media (80 WPM), Photoshop Adobe - Extremely Organized/Tidy
Bryn Mawr, Pennsylvania, United States
Tim Belcourt - Freelance Technical Writing & Software Testing
0
Kudos
4.5
2 Skills
$30
Rate/Hr
Tim Belcourt Business Analyst / ERP Analyst / Process Analyst /DW Analyst / Inventory Analyst / Technical Writer / IT Trainer / Crystal Report Writer / Management Accountant / Programmer / Data Migration Analyst / Software Tester / IT Project Manager / Change Management Facilitator / System Administrator / IT Security Coordinator Career Summary 28 years of IT corporate experience covering an array of accounting based IT roles in FMCG manufacturing, finance and Mining(warehousing, logistics, maintenance planning) and banking. TECHNICAL SKILLS ITIL – Use of ITIL like processes for business analysis. Six Sigma – Application of methodical processes for problem solving and decision making. UML – database schemas, process flows. ERP Analyst – Experience with ERP software packages and understanding of benefits of an ERP solution. Process Analyst – Recent and relevant experience. DW Analyst – Experience with developing and implementing DW solutions. Inventory Analyst – Experience with Warehousing, Inventory Analysis, Logistics and Asset Maintenance. Mainpac V6 and 2011 – Deep operational knowledge as well knowledge of database tables for report writing in both version. Experience in migration from V6 to 2011. MS Excel – Advanced User. MS Visio – Analyse and document as-is and to-be processes. MS PowerPoint – Create dashboards, summary reports. MS word and Paint – Used for project documentation and training manuals. Crystal Reports – Advanced user. Report style is to use in conjunction with MS Excel to create management accounting reports. JD Edwards – Built AP AR interfaces to JDE financials. Management Accounting – Perform complex financial reconciliations over large volumes of data. Programming experience in BASIC, COBOL, SYNON, C++ SQL – Execution of complex inquiry select statements using SQL Server Management Studio. Data Migration Analyst - Perform Extract, Transformation and Loading of data. Software Tester – Perform full regression testing and unit testing of software. IT Project Management – Experience in the full SDLC. Change Management – Intimate understating of processes for managing IT related changes. System Administrator – Administer systems for software upgrades and system access on WINDOWS, AS400 and UNIX. Security – Functional role in a globally secure network. PROFESSIONAL EXPERIENCE March 2012 to February 2015 Kinross Tasiast IT contractor (IT Trainer) Key Achievements: • Lead, inspire and motivate local workers during the execution of training processes in order to maximize their operational effectiveness. • Co-Project manage the successful upgrade of client/server maintenance software package to a web based version. • Develop, implement and measure a training program for work order management business process optimization. • Utilize advanced features of MS Excel to improve information processing, task execution and reporting. • Review, extract and data cleanse from soft copies of Asset documentation for spares parts to create an Equipment Parts relationship listing. • Review InfoChip system for component tracking for implementation with documentation. • Develop and implement a document management GUI using VB Visual Studio 2012 to reduce time wasted in the serendipitous searches for relevant information. May 2011 to March 2012 IBM IT contractor (Technical Writer) Key Achievements: • Prepare power point presentations summarizing dashboard metrics. • Interview banking SME’s with respect to current service management activities and review documentation to support activities. • Process analysis of banking SME service management processes. Present workshop findings using Visio and Word. • Documentation Analysis of Resource Billing Unit Processes and modification of documentation for global delivery. Melbourne, VIC ( May 2008-May 2011) Self employed IT contractor to African Mining Industry using Mainpac V6 software Key Achievements: • Project Manage software implementations for re-engineered processes and data migrations. • Motivate and inspire end users to reduce data entry errors, increase utilization of software with training on software search tools and improved reporting. • Crystal Report writing for a Mainpac database used to manage Warehousing, Inventory Analysis, Logistics and Asset Maintenance. • Create and implement a Data Warehouse and reporting for complex financial reconciliation purposes. • Implement Change Management Processes. • Process improvements for month end processing, Logistics and Warehousing. • Provide Business Analysis for Mining, Warehousing, Manufacturing. • Provide complete documentation and training for various levels of end users. Cargill Beef Australia is one of many business units of Cargill Inc. as an international provider of food, agricultural and risk management products and services. Cargill Beef Australia was manufacturer of beef products. Senior IT Business Analyst, Wagga Wagga, NSW (May 2000-May 2008) Skills: Project Management, Business Analysis, Process Improvement, Problem Solving, Data analysis, Programming, Technical Writing, Change & Issue Management, Software testing and implementation, Crystal Report Writing, User support and training, Information protection support, TCPIP testing, Data backup and recovery, PC Hardware, printers and photocopier support. Key Achievements: • Project Manager for initial implementation and subsequent upgrades for an ERP system with interfaces to AQIS, JD Edwards financials and plant systems. • Administer and support Mainpac (warehouse and logistics) application inclusive of crystal report writing and development of a/p interfaces to JD Edwards financials. • Solve problems in the context of process improvement requiring creativity and latitude with reference to established precedents and policies. • Develop and Support Access applications to support payroll functions outside of the Micropay software. • Apply specific IT knowledge and provide complex business analysis. • Team member/leader of projects of process improvement and process re-engineering in the context of the SDLC methodology. • Provide key liaison functions to bridge the gap between end users and software vendors. • Liaison for Information Protection in a globally secure environment. • Assist accounting team with budgeting process. • Assist Sales team with forecast reporting. • Test and implement software upgrades. • End user training in the form of manuals and coaching. • Document processes, procedures, change requests and test plans using ITIL based methods. • Perform Crystal Report writing and C++ programming for relational databases. Holden Finance (EDS) - EDS delivers a broad portfolio of information technology and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries and to governments around the world. IT Analyst, Melbourne, VIC (Feb 1998 – May 2000) Skills: Programming and debugging, Problem Solving, Data analysis, Technical Writing, Change & Issue Management, User support, Data backup. Key Achievements: • Provide SYNON programming support for an Auto Finance/Leasing system operating on an AS400 server in the context of the strict practices and procedures of a SDLC methodology. • Correction of data in AS400 DB2 database after performing extensive analysis and preparation required for the correction • Provide administration support for a Global Credit Scoring Application (i.e. User access and network failures for interface to Credit Reference Association of Australia (CRAA). Murray Goulburn is the largest co-operative dairy company in Australia with a FMCG distribution domestically and globally. Systems Analyst, Melbourne, VIC (July 1996 – Feb 1998) Skills: Programming and debugging, Problem Solving, Data analysis, Technical Writing, User support. Key Achievements: • Provide Problem analysis of End User issues and provide technical support for resolutions. Programming in Cobol in a UNIX environment. • Complete Implementation of ATO interface from Milk Producer Shares System. Design, develop and implement LIMS Quality Assurance Interface. Alberta Hog Marketing Board - was organized in 1969 as a self-sustaining, not-for-profit hog producer hog marketing board controlled and directed by a producer Board of Directors who is elected by fellow pork producers. Computer Operator/Programmer, Canada (April 1990- May 1996) Skills: Data Processing operation support, Programming and debugging, Problem Solving, Data analysis, Technical Writing, PC hardware User support, data backup and recovery. Key Achievements: • Consistently provide a high quality of service for the daily complex reconciliation of producer receipts to Plant **** data to the end result of producing producer cheques and an EFT transfer. • Programming in DBASE IV for the continual process improvement of analysing and cleaning **** data. • Use SQL to construct and maintain relational databases. • Unix systems support Fletchers Fine Foods is a pork abattoir producing primal cuts and case ready FMCG’s. Part-time Programmer/Analyst, Canada (May 1993- May 1996) Skills: Programming and debugging, Problem Solving, Data analysis, Technical Writing. Key Achievements: • Rewrite software for merging of **** data from plant system. • Implementation of Quality Assurance system to provide viscera feedback to pork producers. TSUGA Forestry Contractors provides reforestation contracting and forest fire fighting services in Western Canada. Accountant/Programmer, Canada (Mar 1986- Mar 1990) Skills: Accounts Payable and G/L support, Programming and debugging, Problem Solving, Data analysis, Technical Writing, data backup and recovery. Key Achievements: • Preparation of a/p and g/l entries to the point of preparing the balance sheet and income statement. Run the payroll application and interface payroll g/l data with accounting software. Perform Complex Reconciliations of Cash handed out in field for wage and advances, expense and inter-crew transfers. • Design, develop and implement a payroll dbase IV software module with a G/L interface to accounting software. • Use SQL to construct and maintain relational databases. EDUCATION Computer Programming and Systems Diploma (Honours), DeVry Institute of Technology (Calgary, Canada) PROFESSIONAL DEVELOPMENT 1986 Dbase Programming I & 11 1991 Commercial Law 1992 Management Accounting 1997 Manufacturing Traineeship – Level 2 1998 SYNON Design to Construction I & II 2004 Managing Conflict Effectively 2005 Microsoft Visio 2002 (Basics and Beyond) 2006 Kepner-Tregoe Problem Solving and Decision Making 2006 Microsoft Excel XP (Intermediate) 2007 Time Management 2008 VIC Course in Construction (OH&S Induction) 2009 Level 2 First Aid 2009 Certificate II in Transport and Logistics (Warehouse & Storage) 2010 OHS Manual Handling and Hazardous Goods Handling HOBBIES & INTERESTS • Handyman – repairing anything I can. • Keeping Fit • Sudoku Puzzles • Gardening labouring
Australia
Lakeisha Taylor - Freelance Storyboarding & Project Management
0
Kudos
5.0
2 Skills
$50
Rate/Hr
ltaylo05@gmail.com Lakeisha A. Taylor Profile Master of Arts graduate and Instructional Systems Designer with fifteen years of success in education and development, instructor-led training, training management, web-based training (WBT), and vendor relations. United States citizen. Summary of Qualifications • Fifteen years of experience in training management, facilitating, instructional design, instructor led courses (ICL), interactive distance learning (IDL), instructor/training manuals, technical training, soft skills design and development, soft skills training, and project planning • Proven track-record of success in developing and training Contact Center Solutions – IVR, ACD, PBX, IP PBX, CTI, CRM, and ERP; security and defense protocols; work force management, emerging technologies, Coachware, ROCCE, Captivate 5.5 and 6.0, Adobe Suite, and Blackboard (Bb) • Success in creating and developing innovative learning and change management solutions such as vodcasts or video podcast • Critical thinker with the ability to effectively solve problems • Excellent communication, motivational skills, and professional coach • Mastered the ADDIE methodology and Kirk Patrick’s four levels of evaluations to include assessment design • Mastered Army Training Regulations and DoD Instructions 2006-Present Booz Allen Hamilton, Herndon, VA Air National Guard (ANG) Training Manager • Exhibits superior dedication, exceptional leadership, and functional expertise while leading the development of web-based trainings Intellectual Capitol (IC), internal vodcast development, presentation briefings, and ultimately increasing business in the Air National Guard market (plus three full time employees (FTE); efforts translates to the Army National Guard for an increase in existing business • Directs the design, development, and implementation of training products and solutions for the Air National Guard project. Chairing and facilitating a bi-weekly client training team consisting of approx. 15 core client members representing the Air Guard and Air Reserves • Designs and deploys the 'first of its kind', web-training modules for the National Guard Bureau (NGB) (i.e., vPC-GR online 'basics' course-version 3). These courses require the assessment of training needs analysis and the incorporation and coordination of numerous business process owners. These courses were fully deployed through the Advanced Distributed Learning Service (ADLS) for over 106,000 Air National Guard members. Also, developing two comprehensive courses for members. The overall impact of such web-based tools will result in improved delivery of 24/7 training across the Guard • Creates innovative vodcasts concepts to promote the functionality of a new online personnel knowledge base/system called AFPERS (Air Force Personnel Services). Develops whitepapers; these whitepapers were accepted by the Guard and increased the current contract to four vodcasts deliverables. Manages the development of hybrid solutions • Onboards new members from the Learning Team onto the Guard contract in a very short time period. Ensures new members receive the necessary attention to make an immediate impact on the team. Effectively trains and leads the team on a daily basis • Supports discussions and assist cost proposal revisions to bring on additional graphic and animation support in the amount of ~$36,000 • Authors whitepapers and proposal development for this current task order (total win: $3M) • Gains client recognition for developing impactful training tools for the Guard • Executes consistently GREAT work and impact has been recognized by BAH leadership and client leadership Booz Allen Hamilton, Herndon, VA Department of Defense TRAC²ES System and Homeland Security, Training Manager • Directed a team of three to develop three WBTs (3899 Form, Theatre Medical Data System and MEDEVAC) for Flight Medics and Patient Movement Clerks during evacuations resulting in 70, 000 Flight Medics receiving certifications in mandatory courses • Managed the development of audio, demo, and scenario scripts for the above mentioned WBTs • Provided feedback and input to the TRAC²ES team in order to create a seamless process for the development of all courses and the implementation of the applications • Managed the development of Protected Critical Information Infrastructure (PCII) Officer’s roles and responsibilities curriculum for Federal entities instructor-led classroom training sessions. • Developed standards for operating procedures for PCII Training Information Box in order to acknowledge and respond to Federal entities frequently asked questions and training requests • Provided feedback and input to the PCII Operations Team on the Learning Management Systems (LMS) in order to effectively manage the development and implementation of the application 2005-2006 Verizon Business (formerly MCI) Beltsville, MD Senior Technical Training Manager • Managed monthly reports and documentation for all employees in the education and development department, while supervising employees during new hire training sessions • Recognized as the subject matter expert on call center and contact center consulting meetings while partnering with global account managers in order to effectively provide global solutions • Assessed employees learning ability using level one, two and three evaluations while administering positive performance management when warranted, delegated responsibilities, made critical and timely decisions on a daily basis • Traveled to and supervised management training operations at silo locations and different sites located throughout the U.S. and internationally. Developed, mastered, and trained new technology courses. Mastered and trained technical web trainings, e-learning tools and Interactive Distance learning courses • Coached and counseled employees to 100% proficiency level on skill and knowledge based curriculum • Managed a tracking process in order to evaluate on the job skill and knowledge of all employees, resulting in 100% service quality 2004-2005 MAXIMUS Inc. Washington, DC Training Manager • Managed the learning capabilities of a group of seventeen to twenty-five recipients in order to determine the quality of learning • Developed and implemented training curriculums while maintaining Department of Humans Services policies and guidelines • Worked one-on-one with recipients in order to assess job readiness and vocational skill levels • Attended vendor management meetings on a monthly basis in order to provide accurate reports to the Department of Human Services 2001- 2004 ARCH Training Center Washington, DC Associate Director of Education • Developed and trained staff on facilitation skills geared for recipients in order to master job skills • Developed and designed a four-week training curriculum while maintaining Department of Human Services policies and guidelines • Measured quality client service and managed participation quotas in order to meet organization’s goals and business objectives • Monitored the Department of Human Services referral list in order to maintain accurate and eligible participation • Traveled to a variety of vendor sites in order to partner and assist with referrals for different social and community organizations 1996-2001 Sprint PCS Herndon, VA Call Center Training Manager • Managed the design and development of a seven-week new hire training instructor-led training for twenty to thirty employees. Managed monthly reports and documentation for all employees in the education and development department • Assessed employees learning ability while administering positive performance management when warranted, delegated responsibilities, made critical and timely decisions on a daily basis. Maintained employee records, created schedules, attended conference calls, and "Train the Trainer" sessions every quarter • Traveled to and supervised management training operations at silo locations. Created and supervised level one, two, and three assessments for all courses. Also, supervised level three assessments whenever new information was presented to existing employees. Coached and counseled employees to 100% proficiency level on skill and knowledge based curriculum. Developed a process to monitor side-by-side and remote monitoring sessions of newly hired employees Education • Masters of Arts, Instructional Systems Design (ISD), University of Maryland Baltimore County, 5/2012 • Graduate Certificate, Distance Education, University of Maryland Baltimore County, 01/2011 • Graduate Certificate, Instructional Technology, University of Maryland Baltimore County, 01/2010 • Graduate Certificate, Instructional Systems Design, University of Maryland Baltimore County, 01/2009 • Graduate Certificate, Coaching Leadership & Development, George Washington University, 5/2006 • Certificate, Master Trainer Langevine Learning Institute, 11/2005 • Bachelors of Arts, Political Science, Mount Vernon College, 5/1996 Awards • Awarded VIP Professional Excellence in Training Analysis for the Department of the Defense (March 2012) • Awarded Professional Excellence in Analysis for DoD (September 2010)
Indian Head, Maryland, United States