Freelance Presentation Assistants : Johannesburg, Gauteng

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Nicole Bolus - Freelance Speech Writing & Presentation Assistance
1
Kudos
5.0
2 Skills
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Rate/Hr
Established in 1994 by Nicole Bolus an English graduate, Speechwriters Anonymous offers a speech/ shadow writing service. Today, 16 years down the line, Speechwriters, remains the ‘best kept secret’ that few are willing to divulge. As our name suggests, the identity of our clients is protected. The intention being that they are fully credited and venerated for the speech delivered, with...
Johannesburg, Gauteng, South Africa

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Inderr Sanddu - Freelance Graphic Design & Ad Design
0
Kudos
5.0
2 Skills
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Computer Skills: • Adobe Illustrator CS5, Adobe Photoshop CS5, Adobe Flash CS5, Adobe Dreamweaver CS5, Adobe Captivate 3, Adobe After Effects, Adobe Premiere, Adobe Pagemaker, Adobe Acrobat Professional, Adobe Indesign, Adobe Image Ready • Corel Draw, Quark Xpress • Microsoft Office Word, Microsoft Office Power Point • HTML, CSS, and Action Script
Toronto, Ontario, Canada
Denniesha Thomas - Freelance Creative Writing & Book Writing
0
Kudos
3.0
2 Skills
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Rate/Hr
I am a young black female who has a strong passion in creative writing. I feel as though that is what I was born to do, there is no writing task that I will not be unwilling to undertake. I have been told that I have a creative soul, and I believe that that is always present in my works.
Canada
Becky Roberts - Freelance Book Cover Design & Poster Design
37
Kudos
3.0
2 Skills
$25
Rate/Hr
I am a self taught artist who has over the past few years found time to indulge myself in my own quirky, colourful art. I have in that time published a children's book with my father and a small booklet for a chain of daycare centres in Queensland Australia. I have also printed numerous Postcards and cards which sell in different outlets in the district where I live as well as online. I LOVE animals and do many commissions under PortfolioPets for pets that have passed and fur babies that are very loved. I am happiest when doing my colourful fun art as you will see and I can do a variety of different styles. On Facebook under PortfolioPics
Brisbane, Queensland, Australia
Howie Brown - Freelance T-Shirt Design & Digital Art
525
Kudos
5.0
2 Skills
$35
Rate/Hr
HOWIE BROWN SENIOR GRAPHIC ARTIST - LICENSED APPAREL DESIGNER EMBROIDERY & SCREEN PRINT OPERATIONS CONSULTANT Portfolio: www.artwanted.com/howiebrown QUALIFICATIONS • Senior Graphic Designer • Mapping and Greyscaling • High-End Film Separations • Ability to lead or follow • Complete Knowledge of Screenprinting and Embroidery Processes • Over 15 years experience in the Custom Apparel Industry EXPERIENCE 06/09 – Present Freelance Artist Black Mountain, North Carolina • Create licensed designs for Disney, NASCAR, NCAA, NHL, and NBA • Creation/execution of high-end artwork, production artwork and high-end film separations • Create designs for embroidered apparel • Design and reproduce graphics in a timely manner and using all licensing requirements • Concepts, Greyscaling Photos, & Mapping in PANTONE Colors, CMYK and/or RGB 4/04 – 6/09 Art Director/Owner, Artist for Hire, Inc. d/b/a TeeKey Hut Brooksville, Florida • Managed store employees and subcontracted graphic artists • Designed company logos to full illustrative packages • Created licensed designs for Harley-Davidson and VF Imagewaer • Created, executed and separated designs for screenprinted apparel • Created, digitized, and sewed designs for embroidered apparel • Daily operational activities and administrative duties • Performed all aspects of operating retail custom apparel store 4/01 – 4/04 Artist, VF Imagewear, Inc. (a division of Vanity Fair) Tampa, Florida • Created licensed product designs rough sketches to film positives of Direct to Screen • Created licensed design packages for HARLEY-DAVIDSON, NFL, NBA, NHL, MLB, and NCAA • Concepts, Greyscaling Photos, & Mapping in PANTONE Colors, CMYK and RGB • Use of Rhinestones, Rhine studs, Nail heads, Sublimation, Jewel and Glitter Inks, Flock and More • Designed graphics in a timely manner according to scheduled calendars and using all Copyrights (BUGS) 6/96 – 4/01 Artist, Adver-T Screenprinting Clearwater, Florida • Created custom designs and company logos • Color/film separations • Oversaw screen preparation • Mixed custom ink color formulas • Troubleshooting technical problems on an automatic press • Set up, operate, and breakdown of M&R 10 Color Automatic Press EDUCATION Pinellas Park High School, Pinellas Park, Florida St. Petersburg College, St Petersburg, Florida – Emphasis on Layout, Design, and Painting COMPUTER SKILLS - Mac and PC - PhotoShop V5 to CS4, Illustrator V6 to CS4, Painter 8, Wacom Tablet, Excel & Word
Black Mountain, North Carolina, United States
Niel Lambrechts - Freelance Proofreading & Annual Report Writing
0
Kudos
4.5
2 Skills
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Rate/Hr
I am excellent in proofreading, ran the journal of a national company for 5 years, being the photographer, journalist, proofreader and doing the lay-out and artwork. English and Afrikaans proofreading can be done. (Reading is also my hobby)
Vanderbijlpark, Gauteng, South Africa
Kim Oshinski - Freelance Proposal Writing & Proofreading
0
Kudos
4.0
2 Skills
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Rate/Hr
? PROPOSAL MANAGER ? Dynamic, client-focused proposal manager, attorney and contracting professional with over 25 years of extensive experience in fast-paced, cost and time sensitive business environments managing proposals and drafting, negotiating, and managing Federal, state and local government contracts, as well as domestic and international contracts for dominant, global and multi-affiliate engineering companies. Multiple successes in business unit turn-around and complex joint ventures. Demonstrated ability to produce immediate and sustainable results. Expertise ? Skilled in ? Articulating a vision of the proposal ? Growing a clear win strategy ? Looking for strong discriminators ? Insisting on substantiation ? Maintaining quality ? Keeping team focused ? Expertise in leading proposal teams ? enforcing the process, ? ensuring execution to schedule, ? coordinating everything seen by the customer, ? reviewing and approving all products, ? elevating problems early ? Proficiency in proposal risk management ? Technical risk – this is key personnel skill sets ? Management risk – this is key personnel ? Schedule risk – this is past performance ? Cost risk – this is technical and schedule risk ? Skilled in all aspects of Government proposal process ? on government side – RFP development, sitting on/oversight of source selection panels ? on industry side – developing, writing and editing proposals; graphics creation; red team reviews; debriefings and lessons learned ? Adept at defining proposal plans ? executing the win strategy, ? helping to shape the acquisition, ? ensuring proposal quality, and ? communicating status to management ? Experience in ? reviewing RFIs, RFPs, RFQs issued by government agencies and commercial companies ? preparing RFP analyses, including developing annotated outlines, compliance matrices, and follow-on questions to agency/company ? preparing proposal conceptual maps/storyboards from RFP annotated outlines to assist in pre-writing of drafts ? training authors in best practices across various proposal processes and methodologies including baselines development, story mapping, annotated mock-ups, art/graphics, and proposal text writing ? developing key discriminators in response to RFI, RFP and RFQ requirements in accordance with client policies and customer specifications including: RFP analysis, pricing, graphics, selection of key personnel, relevant corporate qualifications, and technical solutions ? ensuring proposal documents are fully compliant with agency/company requirements ? Expertise in writing, negotiating, and interpreting all types of government and commercial contracts, international and domestic, federal, state, and local: fixed price (FP), cost reimbursable and incentive (CPIF, CPFF), engineering, procurement and construction (EPC), indefinite delivery (IDIQ), time and materials (T&M), labor-hour, and letter contracts; as well as non-disclosure agreements, teaming agreements, et cetera ? Experience with the following Federal Government entities: DOD, DOE, DOI, DOL, USDA, GSA Schedules, and SBA ? In-depth knowledge of FAR, DFAR, OFPP, DoDI 5000.02 ? Over 12 years of management experience, overseeing over 36 contract specialists, buyers, and claims analysts PROFESSIONAL ACCOMPLISHMENTS ASSOCIATE – BUSINESS CONSULTANT SM&A, Reston, Virginia • 2009-present Business consultant providing services to clients as a Proposal Manager and Federal Government Contracts Subject Matter Expert Major Contributions: • Technical Volume Lead for Accenture on 12 Volumes for General Dynamics Advanced Information Systems and C4 Systems US and Canada – IT Outsourcing – 8 Towers • Management and Technical Volumes Lead for Accenture on USDA Forest Service Information Technology Services – Integration, Architecture, Engineering, and Monitoring Support • Government Contracting Subject Matter Expert – Conducted Gap Analysis for Remington Arms against FAR and DoD 5000.02 requirements and advised client on infrastructure changes required to pursue Government, specifically DOD, contracts • Government Contracting Subject Matter Expert – Analyzed existing Small Business Subcontracting Plan for Accenture against current FAR requirements PRESIDENT AND CHIEF EXECUTIVE OFFICER Marine Flotation Products, Inc., Arvada, Colorado • 2008-2010 Orchestrated the start-up and management of a product-development company. Major Contributions: • Primary leadership force behind the development and implementation of a start-up company, including creation of the company’s overall and product-specific business models • Wrote the company’s strategic plan and achieved its first year goals of developing and obtaining provisional patent protection on five innovative new products for the marine recreation and marine salvage industries within the first six months, with provisional patents filed on three additional products during the first year • Successfully obtained investors and funds to achieve first year financial requirements ASSOCIATE GENERAL COUNSEL URS Washington Division (formerly Washington Group International, Inc.), Denver, Colorado • 2004-2008 Negotiated multi-million/billion dollar international and domestic contracts across all company business units – environmental, energy, defense, power, infrastructure, oil and gas, and mining. Provided legal advice on contractual and corporate compliance issues. Major Contributions: • Spearheaded the writing and negotiation of a contract to design and provide construction management of the world’s first near-zero emissions, coal-fired power plant for the DOE FutureGen project • Managed a $750 million EPC contract with QatarGas to build a sulfur refining plant for use by all of the world’s major oil companies conducting gas refining operations in Qatar • Provided in-house training on Sarbanes-Oxley, discovery, and other corporate compliance matters • Oversaw all nuclear clean-up contracts with DOE • Pioneered an initiative to reengineer the company’s approach to managing contracts to operate with a claims prevention mentality and ensure compliance with internal project execution procedures GOVERNMENT CONTRACTING CONSULTANT Keep It Simple Solutions, Inc., Arvada, Colorado • 2002-2004 Federal Government contracts subject matter expert providing concession service contracting consulting services to the National Park Service (NPS). Major Contributions: • Successfully created/implemented an acquisition and contract management program for the NPS nationwide concessions program • Obtained superior levels of client satisfaction by ensuring continuous provision of highest quality services MANAGER OF SUBCONTRACTS Kaiser-Hill Company, LLC. (an ICF Kaiser/CH2M HILL joint venture), Golden, Colorado • 2000-2001 Oversaw all subcontracting efforts for the Rocky Flats Environmental Technology Site closure for DOE. Managed a diverse team of over 36 employees to ensure the organization successfully met all delivery timeframes while maintaining profitability. Developed policies and procedures to ensure procurements were audit-proof. Major Contributions: • Primary leadership force behind the procurement and administration of over $650 million annually in complex subcontracts • Achieved the turn-around of critically sub-standard departmental performance • Optimized organizational productivity through the development and implementation of strategic direction, best practices, and reengineered business processes DIRECTOR OF CONTRACTS DMJM, Arlington, Virginia • 1995-2000 Managed a staff of 12-15 overseeing the design and construction of all Job Corps centers in the United States. Operated as the right-hand of the contracting officer, performing all duties that are normally performed by the DOL contracting office, including developing RFPs, overseeing source selection panels, and conducting bid openings. Resolved claims. Drafted contracting officer final decisions. Major Contributions: • Orchestrated the successful acquisition, contract administration, and closeout of over 100 new multi-million dollar design, construction, and design-build contracts annually • Elevated organizational performance, more than doubling productivity, through the restructuring of project reporting relationships and implementation of policies and procedures • Designed and spearheaded the implementation of an Oracle database facilitating the consolidation of data for over 300 separate multi-million dollar projects annually MANAGER OF CONTRACTS Parsons Corporation, Alexandria, Virginia • 1989-1995 Managed a staff of 12-18 contract specialists, buyers, and claims analysts for the $2 billion-plus renovation and expansion of Ronald Reagan Washington National and Dulles International airports. Major Contributions: • Obtained a record of zero unsettled claims filed during tenure on the project • Championed a partnering initiative for the entire program to reduce the number of issues resulting in disputes and claims • Served as second chair in arbitrations in client arbitrations • Represented joint venture before Arlington County taxing authority • Successfully achieved the timely procurement of over 40% more goods and services to avoid loss of funding to the organization EDUCATION Juris Doctor University of Richmond School of Law, Virginia Bachelor of Science in Psychology (Highest Honors) Virginia Commonwealth University, Virginia LICENSES/CLEARANCES Virginia State Bar Colorado State Bar (Have held and remain eligible to hold a Colorado State Single-Client License) Q-LEVEL CLEARANCE - Department of Energy (Have held and remain eligible)
Herndon, Virginia, United States
Nick Barkley - Freelance Graphic Design & Animal Illustration
3
Kudos
3.0
2 Skills
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Rate/Hr
I am a 20 year old college student, majoring in arts new media. I am currently attending a JR college and finishing up with my GE. I plan on going to the art Institute as soon as possible as i feel they offer a great program in the area i am interested in (2d animation). I currently work for a vet hospital and have been ther for 4 and 1/2 years, i enjoy my work and all of the people i work with but i do no wish to go into that field. Much of my inspiration for my work comes from studio Ghibli, the artist at Ghibli inspire everyday just by thinking about their beautiful films. I am new to the field but, i am hard working, communicate well and am passionate about art especially 2d animation.
Carmichael, California, United States
Hayley Timmons - Freelance Song Writing & Resume Writing
46
Kudos
5.0
2 Skills
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Rate/Hr
My name is Hayley, an I write Lyrics, Resumes, Poetry, and much more. I have been a writer my entire life. I love everything about writing and music and that is my passion. Although I love to write, music is my number one love in my life. I just love the feeling of creating something so beautiful and having other artists to collaborate with and create amazing tracks. I have worked with many independent artists from around the world an I currently have several tracks out on my reverbnation page. I have won several poetry contests an I have been featured in an online magazine called Footwork Magazine. Also I have one first place in the Independent Songwriters Contest. I love to work and I am constantly writing and creating something new.
Lagrange, Georgia, United States
Michael Evens - Freelance Technical Writing & Manual Writing
0
Kudos
5.0
2 Skills
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Rate/Hr
MICHAEL A. EVENS Concord, California 94519 1.925.435.4321 mobile / message michael_evens@unforgettable.com TECHNICAL WRITING – User/Admin, Training/Instruction, Engineering/Technical, Online/Help Over 15 years of corporate success and entrepreneurial experience in concise, comprehensive and effective writing and presentation; process and methodology analysis; complex business and information systems analysis; change and configuration management; strategic, logistical and tactical planning; national and international industry standards and best practices compliance and implementation. PROFESSIONAL PROFILE - Talented Technical Writer with abilities to translate highly conceptual ideas into focused and intelligent business, technical, marketing or public communications and a solid decision maker who is accurate, timely and strategic in judgment - Able to work under the tightest of deadlines, aggressive project plans, and launch dates - Specialized in process, standards, and methodologies that bring innovation and success to any size organization - Perceptive and Detailed Analyst able to streamline process and highly skilled in UML and other system, data, and process diagramming and mapping. Accomplished in structured methodologies and best practices. TECHNICAL SKILLS Office Suite: Microsoft Office Professional Publishing: Word, Publisher, Adobe Acrobat Publishing Concepts: FrameMaker, PageMaker, JavaDoc Graphics: Visio, PaintShop Pro, Adobe Photoshop Management: Microsoft Project, SDLC, QA, Earned Value, NIKU, Clarity, AutoTask Multimedia: PowerPoint Database: Access, MSWorks, Lotus Notes Database Concepts: Oracle, Sybase, Omnis, Lotus Notes, Spreadsheet: Excel WEB: DreamWeaver, HomeSite, GIF Animator, HTML WEB Concepts: SHTML, DML, UML, XML, JML, PHP, JavaScript, Flash On-Line Help: RoboHelp, HTMLHelp, WINHelp Development Environments: Microsoft SDK, .NET, J2EE, Java, OOD, Open Systems Programming Languages: JCL, Turbo Pascal, HTML Programming Concepts: DCL, Visual Basic, C, C++, C#, Java, J2EE, Java Script, COBOL, BEA Workshop, SDK Customer Resource / Communication Management: Remedy, ACT, Exchange, Outlook Configuration Management: Tivoli, PVCS, CVS, ClearCase, Panagon Analysis and OO Development: Enterprise Architect, ER Studio Methodologies: RUP, Six Sigma (DMAIC), PMP, SEI CMM/CMMI, ISO, SDLC, SOX, ITIL, Agile (Scrum) EXPERIENCE 02/99 – Present CREATIVE CONSULTING – San Francisco / Los Angeles, California Top Clients and Companies: RUBICONN, LLC. – Pleasanton, California Technical Writing / Business Analysis / Marketing Strategies · Working directly with the founding partners of Rubiconn LLC to provide, Marketing Presentations, Marketing Strategies and Web Design for their Information Technology Infrastructure Solutions (FFITS). · Analyzed, identified, defined, and documented strategies for Internet marketing. · Composed roadmap presentations for sales personnel to increase product identification and effective communication with potential clients. · Developed and implemented a sales qualification system that targeted specific markets to increased the contact to contract ratio. (See www.rubiconn.com) THINKING SOFTWARE, INC. – Santa Clara, California Technical Writing / Business Analysis / Marketing Strategies · Independently contracted by Thinking Software, Inc. to provide Instructional Design, Marketing Presentations and Web Design for their Software Understanding Machine (SUM). · Analyzed, identified, defined, and documented strategies for Internet marketing. · Reviewed, edited, standardized and generally polished presentations, web design, FAQs, etc. for audience effectiveness. · Assisted in writing white papers on the detailed functionality of products that composed SUM. (See www.thinkingsoftware.com) SECURIMETRICS – Martinez, California Instructional Design / Technical Writing · Independently contracted by SecuriMetrics to provide Process and Security Analysis, Instructional Design and User Documentation for a custom GUI to a new L-1 Security and Jail Management System. · Analyzed, identified, defined, and documented all aspects of the User Interface and Remote Operations (internet) interface with the backend system and processes. · Based on a tight implementation timeline used Adobe FrameMaker and Acrobat to develop Administrative, User and Reference materials. · Facilitated and coordinated efforts of Technical Writing, Quality Assurance and Application Engineers based on experience with Rational Methodologies and ITIL Best Practices. (See www.securimetrics.com) ESURANCE – San Francisco, California Technical Writing · Retained by Legacy Solutions to drive the analysis and documentation to provide ESURANCE with a complete picture and understanding of the potential data breach vulnerabilities that the company could face and to ensure compliance with the Company’s Information Security policy. · Analyzed all applications and data utilized by ESURANCE and documented the manner of secure access protocols, storage, transmission, data disposal. · Based on a tight timeline and strict requirements from the legal department, used Enterprise Architect to produce a foundation that would allow information to be dynamic and maintainable, in addition to providing a tool for future developmental scalability. · Used the various process methodologies to bring standardization and innovation to the communication of the project deliverables. (See www.esurance.com) · Used and documented Enterprise Architect as a tool for software engineers to as their configuration management documentation to interface with ClearCase release management. SONY PICTURES ENTERTAINMENT (SPE) – Culver City, California Instructional Design / Technical Writing / Business and Process Analysis · Contracted by Cap Gemini, Ernst & Young Consulting to facilitate the design and develop a training course on the Service Oriented Architecture (SOA) for J2EE Web Application/Portal Developers at Sony Pictures Entertainment (SPE). · Analyzed and documented guidelines and processes from best practices and aligned them with the target SOA architecture and framework. · Responsibilities also included written and verbal communication and presentation of the design and development process used for the International Film Distribution System (IFDS) and the Global Product Management System (GPMS) that merged SPE and MGM processes and products. · Documented Use Case realization methodologies, developed training materials, training exercises (online), training logistics, setup and facilitation. (See www.sonypictures.com) DNA STUDIO – Beverly Hills, California Technical Writing / Business and Process Analysis · Contracted by DNA Studio to formulate concrete Business and Functional Requirement, Use Case, and Process information documentation from the concepts of their clients (IBM and The Coca-Cola Company). The i-COKE music experience, an encapsulation of an online music mixer and music player, is designed to associate logo and brand identification and encourage sales growth. · Created, documented and implemented user, technical and administrative information and publications. · Implemented process methodologies (RUP) to develop Use Case format and delivery. · Frequently met with customer, business owners, project sponsors and technical staff to obtain information and resolve issues. (See www.mycoke.com/index.html?tunnel=cokemusic) WMC Mortgage Corporation / GE Consumer Finance – Woodland Hills, California Technical Writing / Business and Process Analysis · Contracted by Architech Solutions to spearhead analysis and technical writing in the consolidation of the IT Knowledgebase for the merger between GE Consumer Finance (GECF) and WMC Mortgage. · Pioneered recommendations regarding how WMC Mortgage could synergize documentation and documentation processes with GECF. Implemented them as standard processes and best practices. · Independently analyzed Sarbanes-Oxley (SOX) 2002 compliances. BANK OF AMERICA – Los Angeles, California Technical Writing / Process Analysis · Retained by Ajilon Consulting to developed Business Requirement, High Level Design and Low Level Design Documents for the Fleet-Boston integration/merger and Check 21 initiatives. · Implemented the process framework from Six Sigma methodologies. · Worked on Project Management issues supporting the development of multiple project threads. SBC (AT&T) – San Ramon, California Technical Writing / Business, Systems, and Process Analysis · Contracted by Collins Consulting to research and analyze the inputs (DARWIN, DAPRE, ILECapp, and CLECapp) to the antiquated Directory Assistance System. · Provided processes maps, system flow diagrams and narratives for the design of the FALCON System (new input for Directory Assistance) developed in Java. · Created the data dictionary and other design documentation. INOVANT (VISA) – San Mateo, California Technical Writing / Business and Process Analysis · Retained by Sun Professional Services (Sun Microsystems) to develop various Architecture, Process, Roadmap, and Requirements documents, researched from the ITIL, for enterprise-wide Open Systems Configuration Management Solutions (Tivoli). · Composed presentations for senior management and corporate communications and provided a standard of communication for Sun Professional Services in its interface with Inovant. SHAKLEE CORPORATION – Pleasanton, California Technical Writing / Project Management / Process and Business Analysis · Contracted by Ajilon Consulting to manage the information turnover (documentation) and process in a data-center relocation project that facilitated synergism across the parent company and its subsidiaries. · Directed and managed project and personnel requirements · Established procedures, schedules, and checklists. · Facilitated research, analysis and diagramming of system integration, process, and data flow for the financials, manufacturing, sales/distribution, and payroll/accounting systems. · Prepared and initiated rollback procedures based on disaster recovery and business continuity plans. RED HOT WEB – Concord, California Management / Operations / Marketing / Consulting / Strategic Planning · Joined with management of Red Hot Web to establish web design concepts, processes, strategies, and marketing and development tools. · Developed a sales qualification system that targeted specific markets and increased the contact to purchase ratio. · Realigned focus on product to customer requirements. · Doubled the size of the company's consumer base and asserted controls on product quality (QA), content management and marketability. (See www.redhotweb.com) WELLS FARGO BANK – San Francisco, California Technical Writing / Business Analysis · Brought in by Computer Resource Group as a consultant on an enterprise security and configuration management project (BMC In Control). · Researched and wrote the planning, design, and development specifications, and other project documentation in cooperation with the Chief Architect, Technical Leads, and Platform Analysts. · Established documentation standards, processes and methodologies strongly based on Rational Methodologies. · Built servers to test custom APIs and BMC In Control server agents and provided step-by-step procedures for duplicating the process for formal quality assurance (QA), testing and user installation. · Designed, developed, and implemented a project website. · Implemented contact management procedures and practices. · Initiated problem tracking methodologies, implemented change management tools. BANK OF AMERICA – Concord, California Technical Writing / Analysis · Independently consulted Bank of America, lead a technically focused group of writers and analysts on specific project threads of the Enterprise Architecture Infrastructure project that was a reengineering of the entire bank's architecture. The project was to provide bank customers a means to access a “differentiated portfolio” of products and services that were componentized, integrated, and facilitated customer management of their own financial affairs via numerous delivery channels. · Researched and wrote white papers and presentations regarding Object Oriented Development (OOD) standards that received ovations from both Bank of America and the Object Management Group (OMG). · Produced and published compilations of the project's knowledgebase as hypertext-driven presentations, documentation disseminations, and marketing tools. · Implemented and administered the FileNet-Panagon – Configuration/Document Management System. · Built servers, documented and installed upgraded Panagon systems for testing / QA. PACIFIC BELL TELEPHONE (SBC, AT&T) – San Francisco, California Technical Writing / Process and Project Management / Analysis · Retained by Chen & McGinnely, LLC to research and analyze two changeconfiguration management systems and provided full documentation for management, training, developers, and users. · Developed communication plans, project management plans, quality assurance plans, and documented homegrown/inhouse software configuration management processes in an effort to better manage achievement in the Capability Maturity Model (CMM). · Prepared presentations for strategic visioning for executive management and designed, developed, and implemented the departmental intranet site. Employee Positions: 03/98 – 02/99 PEOPLESOFT – Pleasanton, California Performance Reporting Management / Analysis / Strategic Planning · Managed performance reporting for Strategic Technical Services that provided developers, customers, and marketing with the information that supported PeopleSoft applications on various configurations of databases, hardware, and operating system platforms. · Organized and facilitated a Lab Reporting Workshop (training/instruction) for engineers and vendors to consistently, cooperatively, and uniformly present findings that could be certified and published. · Worked with engineers and vendors (IBM, Oracle, Sun, Sybase, Hewlett Packard, Compaq, etc.) accumulated, analyzed, organized, and presented information regarding application performance. Provided feedback to engineers regarding potential processing problems, provided vendors with certified processing results, provided Marketing with published "Performance Reports" and provided information directly to customers regarding performance of specific applications, database, and hardware configurations. · Worked with Audit and QA to facilitate the effort that enabled the company's first ISO 9000 certification enabling international marketability. · Designed, developed and implemented the departmental intranet site. 05/95 – 03/98 WESTERN STAFF SERVICES (Corporate Headquarters) – Walnut Creek, California Technical Publications Management / Senior Business Analysis · Managed a staff of writers that produced a suite of documentation, curriculum, online help, and training material for a GUI front-end that interfaced with over 300 offices worldwide. The system provided payroll, employee tracking, applicant tracking, customer tracking, and other HR system functionality. · Worked closely with the developer on a strategic prototype system that incorporated easier and faster production of payroll, "Search and Retrieval," and capabilities for more rapidly filling jobs. Acted as the functional expert representing the company's products with customers and drive implementation decisions. · Managed publications regarding the Oracle Financial back-end. · Evaluated, recommended, documented and implemented a Configuration/Change Management (SDLC/CM) product (PVCS). · Designed, developed, and implemented the company’s first intranet and prototyped the World Wide Internet presence. · Traveled throughout the United States, implemented upgrades to the system, trained staff, and devised improvements to business strategies and pioneered customer relationship management (CRM). AREAS OF EXPERTISE Technical Writing / Information Architecture / Information Mapping - Proposals, Presentations, RFI, and RFQ - Marketing Strategies and Copy - Diagrams (Technical, Process, System, Workflow and Relationship) - User Guides, Instructional Design, Online Help, Administrative and Reference Guides - White Papers and Research Reporting, Requirements, and Use Cases - Content Development and Management / Web Design Business Analysis and Consulting - Requirements Gathering, Definitions, Functional Specifications, and Test Cases - Software Evaluation, API, Performance Analysis and QA Information - Development and Engineering Specifications - Use Case Design - Business Process Modeling (BPM) Program / Project / Process Management - Standards and Best Practices Implementations and Communication - Change Management / Configuration Management - Implementation / Rollout Planning and Communication EDUCATION Bachelor of Arts in English Literature Master of Business Administration CERTIFICATIONS Project Management Professional (PMP) – Pending Certified Business Analyst Professional (CBAP) – Pending CREDITS Listed in "International Who's Who of Professionals" Member of the Society for Technical Communication (STC) Association of Professional Business Writers Friends of Bill W.
Concord, California, United States