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Steve Feuerbacher - Freelance Article Writing & Business Consulting
0
Kudos
5.0
2 Skills
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Rate/Hr
Steve Feuerbacher 2930 Commerce Street Dallas, TX 75226 Home: 214-693-2234••••Mobile: 214-693-2234 Steveteltx@yahoo.com Professional Qualifications Seasoned senior management consultant with over 25 years experience operating at the Enterprise level of Fortune 500 companies such as Lucent, IBM, SBC, MCI, Citizens, STMicroelectronics, CVS/PharmaCare, ATMOS Energy, Fina and Best Buy. Primary focus on Telecommunications with LEC, CLEC, IXC Operational Support Systems (OSS) identifying, designing and implementing Business Process Improvements methodologies that impact bottom line profitability. A dynamic leader with proven organizational abilities, facilitation skills, team-building and networking resources to bring top-level productivity to the core competency of the enterprise. A solid track record with proven communications skills capable of working with and delivering value at all levels of both large and small organizations. Areas of Expertise • Telecom Manager, Project Manager, Information Architect, Knowledge Engineer, Requirements Manager, Process Engineering/Reengineer, Business Analyst • Process analysis and documentation of the Current, Interim and Future State • Process Design, Modeling and Simulation using third and fourth generation CASE engineering tools • Using formal methodologies and CASE engineering tools to manage and optimize the Requirements Management process and the Software Development Life Cycle (SDLC). • Documentation and integration of business and system requirements to bridge the gap between business user and technical development communities • Developing and documenting business case for investing in technology as a tool for process improvement and reengineering business processes at the Enterprise Level • Change Management and the impact of both social and technical change on the Enterprise • Leading cross-functional and Joint Application Development (JAD) teams in the design, documentation and implementation of Enterprise Level technologies and processes • Designing and managing projects that deliver solutions on time and within budget • Delivering information, including process models, in both printed or on-line, interactive, web based formats. Technical Summary Other Skills and Expertise BPR, CMM, CRM, ISO, PMI, PDLC, OSS, QA, SAS, SDLC, TQM, UML, Use Case, WBS Benchmarking, Metrics & Performance Measurement Analysis, Process Analysis, Process Modeling, Project Management, Process Simulation, Traffic Analysis, Traffic Engineering Professional Experience inTelesystems Nov 03 – May 07 Sr. Project Manager InTelesystems operates in the Telecommunications Management arena providing Sr. Telecom professionals to Fortune 500 companies interested in outsourcing the management of the telecommunications function. Primary focus is on cost reduction via Telecom Expense Management (TEM) and BPI (Business Process Improvement). Responsible for all aspects of the telecom expense management and telecom service delivery for STMicroelectronics/Americas Region…over forty locations in North and South America. Professional Experience, continued Delivered the following services and benefits to STMicroelectronics: • Vendor Contract Negotiation of Wireline, Wireless Voice and Data…negotiated contracts that reduced cost from $275k per month to $190k per month by third year of contract. Booked average of $966,833.86 dollars in recurring savings per year. • Credit Recovery –Recovered $837,416.81 from vendors due to billing errors • With one FTE…besides PM…processed all telecom invoices for payment. • Total savings and credits for life of contract $3,567,668.87 against total expense of $11,722,657.47 • Generated over $970,000 dollars in revenues for inTelesystems CCSI -Verizon Aug 02 – Nov 03 Requirements Manager Worked as a Requirements Manager with the Verizon On Line (VOL) IT Requirements Management Group (RMG) to create High Level Designs (HLD) for a number of applications. Verizon was implementing a new design and development process in an effort to move to a more controlled design methodology as opposed to the legacy “prototyping” Software Design Life Cycle (SDLC). Paul & Turner Nov 99 – Jun-02 Sr. Technical Consultant As a Senior Consultant with Paul & Turner, a Dallas management consulting firm, responsible for the technical aspects of client reengineering engagements. Tenure at Paul & Turner included the following accomplishments: Best Buy - Minneapolis, MN • Reengineered Best Buy’s Consumer Parts and Warranty Operation outsourcing an internal organization of 300 employees to a network of five independent vendors with bottom line savings and ROI of over 1.8 million in first year. Sterling Commerce - Columbus, OH...London, UK • Designed Enterprise Process Model to transform five diverse, independent operating units into one integrated 3.5 billion dollar SBU. • Designed and Delivered Revenue Generation Process that reduced operating cost by 69 Million dollars over two year project life cycle. Lucent Technologies, Carrollton, TX Feb 96 – Oct 99 Sr. Process Analyst Engaged by VP of Engineering & CTO of Network Managed Services (NMS) division to work with a variety of internal organizations to identify opportunities for process improvement and reengineering. • Introduced and implemented Information Mapping…a process development methodology developed by Bell Labs…as the standard process methodology throughout the division. • Reengineered Customer Service organization of over 300 agents that delivered following benefits: o Replaced over 100 individual processes & documents with a single on-line knowledge repository and interactive website. o Reduced CSR training time by 33% saving approximately $2.8 million over two years. o Reduced Trouble Ticket hand off to Tier Two Technical Service Organization by 62%...resulting in organizations ability to meet customer SLA (Service Level Agreement) requirements previously unattainable. o Awarded Presidents Gold Medal Award for Leadership Excellence in September of 1999. Professional Experience, continued MCI, Richardson, TX Aug 95 - Jan 97 Sr. Process Analyst Engaged by British Telecom via six-month engagement to design and document multi-functional processes for implementation of MCI’s new Order Activity Tracking System OATS. OATS was the Order Management element of the Destiny Operational Support System (OSS) project scheduled to role out in first quarter of 98. The Management Network Group (TMNG), NY, NY May 94 - Aug 96 Sr. Consultant TMNG is the premiere consulting firm in the telecommunications industry with both carrier and enterprise clients. Worked on two projects with TMNG: • Connetco: Business analyst with consulting team reengineering back-office operation of Connetco, a 1 Plus and debit card re-seller in New York, NY. • Citizens Communications: Process Analyst assigned to SME team working on Citizens Communications billing project in Albany, NY, and Dallas, TX. TeleMax Voice Systems Dec 86 – Jan 94 President Founded software and hardware development team that created TeleMax, an Interactive Voice Response (IVR) system designed exclusively for the Radio and Television broadcast industry. Personally sold over 8.5 million dollars worth of IVR systems. Company sold to VC firm in January 1996 Designed and installed systems for clients such as ABC Cap Cities, CBS Radio, Gannett, Westinghouse, Infinity, Noble and Summit. Consulted with hundreds of stations from coast to coast creating customized software and on-air programming. National Telemanagement Corporation (NTC), Dallas, TX Dec 85-Dec 87 Account Manager Manage and deliver telecom-consulting services to Fortune 500 accounts such as Fina, TGIF, Pillsbury, and SBS RealCom. Education University of Dallas, Irving TX, 3 years majoring in English and Psychology IMI (Information Mapping) Certification in Process and Procedure Development CASE engineering Certification - Casewise A variety of additional professional training and certifications
Dallas, Texas, United States
Jim Lavery - Freelance Graphic Design & Illustration
36
Kudos
5.0
2 Skills
Ask
Rate/Hr
I am a graphic designer and illustrator with over ten years experience creating designs and artwork for print, TV and the web and am highly proficient with the major design and image manipulation software, including Photoshop, indesign, Quark and illustrator.
Belfast, Belfast, United Kingdom
Thomas Bays - Freelance Commercial Videography & Videography
0
Kudos
4.0
2 Skills
$150
Rate/Hr
THOMAS A. BAYS EXPERIENCE Time Warner Cable Media Production October 1995-November 2012 2008-November 2012 – Production Leader: Managed commercial production for Cincinnati/Dayton offices. • Developed time lines and managed expectations for clients, sales associates and sales management. Consistently, met tight deadlines. • Worked with traffic department to insure deadlines were met and created a client/spot database that was readily available. • Created, wrote, produced & edited commercials that contributed directly to over $1.2 million in sales annually. • One of only 2 producers in the Region to create content for Interactive Television platform. • Created content on a variety of platforms including: Spot production, promotions, long form videos and on demand programming. • Transitioned from Avid and PC to Final Cut and Mac in a 1 month period while continuing to provide clients with consistent service. • Developed content for diverse client base in the Cincinnati, Dayton and Northern Kentucky markets. • Worked internally and externally to create consistent client messaging to maximize long-term client success. • Created a positive and friendly open door environment and worked well with others in all facets of the production process. 1995-2007 • Producer/Director: Included commercial and long form video production, studio director, camera operation and lighting set-up. Also script writing, client consultation and editing through post-production • ATP Tennis closed circuit (3 years as director of facility management) • Worked with Avid Media Composer and Adrenaline SKILLS Pre-production: Written proposals, treatments and scripts. Participated in client consultation meetings or facilitate group creative meetings with both client and employees. Production: Operate HD cameras (Panasonic HPX-170 & GH2). • 17 years field production experience utilizing cameras, lighting and direction of single and multiple camera events. • Jib and green screen Post Production: • Final Cut 7 and Adobe Photoshop • Boris BCC7 Effects • Avid Media Composer and Adrenaline. • Edit with Ensequence for Interactive Television Platform (ITV) EDUCATION Southern Ohio College • Associate Degree, Audio/Video Production • September 1994, Graduated *** Laude • Dean's List and President's list. • Professionally trained Avid, Final Cut, Photoshop and lighting classes.
Greenhills, Ohio, United States
Christine Awad Schmalz - Freelance Illustration & Children's Book Illustration
3
Kudos
5.0
2 Skills
$50
Rate/Hr
“I am originally from the rural south and had to overcome an upbringing in a rural area with a huge deficit of fine art instruction in the public schools. Inspired by the need for local,affordable, ad professional art classes for children, I have developed a curriculum to help our youth to learn the secrets to success in drawing, before they lose interest due to frustration” Ms. Schmalz received her formal art education from the prestigious New York School Of Visual Arts. She also studied at the highly respected Atlanta College of Art Now called the Savannah School of Art and Design. Ms. Schmalz’s art career encompasses women and children clothing design, prop creation and illustration work for the PBS television series” Barney and Friends” and Copyright illustration work for the University of Washigton in Seattle. Her paintings have been exhibited in solo and group exhibitions in New York City, Dallas, Los Angeles, and Seattle Center in Seattle
Mukilteo, Washington, United States
Dana Grizzél - Freelance Book Writing & Ghostwriting
0
Kudos
5.0
2 Skills
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Rate/Hr
Approved Freelance Writer for American Greetings Approved Freelance Writer for Blue Mountain Arts Journalist (Author of many articles for Examiner.com and others) Owner of author services company called 'Letting the Ink Dry' www.lettingtheinkdry.com Owner of small publishing company called 'TrIndie Publishing' www.trindiepublishing.com Bookkeeping Services Catering/Event Planning (Owner of former restaurant and bar)
Broomfield, Colorado, United States
Liz Young - Freelance Book Illustration & Horror Art
6
Kudos
5.0
2 Skills
Ask
Rate/Hr
During the day: I hold a full time job in a respectable field and blend seamlessly into mainstream society. At night: I tend to my art, play video games, and bake gluten free cookies like a madwoman. My past work has focused on various folktales, as well as the concept of the folktale itself. I plan on pursuing this theme further in the near future. Stay tuned. Wish to contact me? Please feel free to do so at lizyoungart@gmail.com.
New Jersey, United States
Katie Mccollow - Freelance Writing & Art
349
Kudos
4.5
2 Skills
Ask
Rate/Hr
Writer, painter and illustrator seeking to avoid real work as much as possible... I've written everything from humor to pop-culture to straight-up journalistic reporting to fiction and children's literature. I'm also a painter and illustrator, skilled in pen and ink, watercolor, acrylic, oil, pencil and charcoal. From designing a theater poster to illustrating a comic book to painting a portrait, I can adapt my skills to whatever the project needs. My website came free with my computer and I'm strangely proud of its terribleness.
Minneapolis, Minnesota, United States
Yves Armand - Freelance Business Development & Business Management
1
Kudos
5.0
2 Skills
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Rate/Hr
Yves P. Armand, B. Comm SUMMARY PAGE PROFILE Experience in all fields of the IT service industry ranging from management consulting on strategic initiatives to client management activities including client prospecting and closing, elaboration of solutions as well as presentation of service offerings. A unique blend of field experience in process and organizational optimisation, operations and administration of IT services combined with exceptional communication, negotiation and leadership skills added to significant achievements in business development make Mr Armand a valuable asset to any IT service organization. CAREER HIGHLIGHTS HCL America Expansion of the company’s footprint in several client business areas. Negotiate renewal of outsourcing agreements. Work with cross-geographical teams in proving quality consulting and development services. CGI Renewal and expansion of new business in the company’s financial services sector to the tune of several million dollars. Create and manage the operations of a remote development center for Mainframe application systems development that required the hiring of over 20 resources in a short timeframe. Provide human resource and administrative support for a team of 40 professionals. Act as staffing manager for a large scale development project in the banking industry. DMR Consulting Definition of national marketing strategies for IT services in the EAI space. Opportunity management and solutions definition for several national and international accounts. Management of local, and national business alliances to develop new markets, share information and close new business. Conduct of an audit of all European operations for DMR Consulting. Select, evaluate, negotiate the acquisition and implement an international practice management system in DMR’s 24 worldwide offices. Conduct several strategic audits and feasibility studies for various clients. R3D Consulting Review of a large scale document management system for the SOQUIJ, a legal services provincial agency. Led a restructure of all IT positions for Standard Life. CABS INC. Management of the Chicago branch office including: personnel management, financial administration, product development as well as marketing activities. Via Rail Canada Management of the daily operations of the railway’s national reservation system. Administer a yearly operating budget of 5MM. Monitor and report on contractual agreements with system’s main suppliers. SUMMARY OF QUALIFICATIONS SECTORS OF INDUSTRY: Financials services, IT professional services, IT Software services, Transportation, Distribution AREAS OF EXPERTISE: Client and account management, Management consulting, Change management, Personnel administration, Operations management, Program management, Project management, Contract management, Coaching and training EDUCATION AND TRAINING: B. Comm, McGill University, formal project management training, formal marketing training, formal methodology training, formal presentations training LINGUISTIC KNOWLEDGE: Fluent in French, English, Italian, basic knowledge of Spanish SOFTWARE SKILLS: Ms Office suite PROFESSIONAL EXPERIENCE HCL AMERICA Account Management and Business Development 2010- 2012 For HCL, an India based international provider of offshore outsourcing services, assist in the presentation and dissemination of strategic information related to new products and services for the airline industry mainly to the Air Canada group of companies. Duties are to expand the HCL footprint outside the regular realm of the IT services division and expand into various other business areas of the airline such as sales, operations, marketing, procurement and HR. Administration and coordination of multi-geographic teams in delivering services in accordance with contractual service level agreements as well as follow upon regular account management administrative duties. SINAPSE STRATEGIC INTERVENTIONS Business Development 2010 Called upon to assist in the expansion of the company’s newly opened Montreal office by taking an active part in seeking new client and business opportunities, especially in the private sector. Conducted typical account management activities mainly in the prospecting and qualifying of new accounts and business partners. Participated in the publication of several business proposals to various potential new customers. SOQUIJ – Société Québécoise d’Information Juridique Management Consulting 2009 As a freelance consultant, conducted a complete review of the company’s operations with emphasis on evaluating new computer based systems under construction, potential re-organisation and restructuring of departments. Resulted in a series of recommendations in terms of system priorities, realignment of responsibilities and action plan for future IT endeavours. All the recommendations presented to senior management were accepted and subsequently implemented by the client’s organization. CGI INC. Business Relationship Management and Operations Management 2004-2009 As a Director of Consulting-Services, duties were to promote the products and services of CGI to a targeted and well defined clientele in the financial services sector (insurance and investment). Responsible for renewing and expanding business relationships with clients that had been, for various reasons, dormant or neglected for an unacceptable period of time. • Tangible benefits of these interventions were the generation of a very respectable level of business and orders as well as the renewal of regular and frequent business contacts. Also acted as staffing manager for a large scale development project at the National Bank of Canada. Subsequently assigned to the CGI Greater Boston Office for one year in order to develop strategic accounts in the insurance and investment sectors especially with the Liberty Mutual group of companies. Assumed the role of Director Consulting Services with principal responsibilities being to lead and manage the remote development center as it provide services to target CGI clients (mostly Desjardins and the Government of Quebec) operating in various Mainframe technology environments. Lastly, in a role of Director, Program Management, accountable for the financial viability of the sector by assuring an optimal assignment of projects and tasks to members of the sector. Responsible for hiring new members as well as providing adequate support for annual and post-project statutory evaluations as part of career management roles and responsibilities. R3D INFORMATION AND TECHNOLOGY Business Development and Management Consulting 2003-2004 Responsible for expanding the client base by promoting the professional services of R3D to perspective clients. This client prospecting was not limited to any industry sector. • Results were additional revenue of over half a million dollars and opened new opportunities for the firm. Conducted a strategic review of a large scale documentation management system for SOQUIJ, a Provincial government organisation dealing with publication of jurisprudence information. This audit consisted in evaluating and comparing the systems and procedures used by the company and to recommend a series of actions to bring it in line with its charter which resulted in the firm retaining its leadership position in its market. Project leader for the revision and restructuring of all IT positions for the Standard Life insurance company. The final result was the implementation of a new and improved organisational matrix linked to the IT market as well as new career management orientations. DMR CONSULTING Business Development and Relationship Management 1996-2002 My experience in strategic management consulting, in project management as well as in operations of large scale IT systems added to exceptional leadership and communication skills assisted DMR in positioning itself as a world leader of e-business and emerging technology services. In carrying out the duties of National Director, I accomplished the following: • Conducted a total review and audit of the five (5) operating entities of DMR Europe. This audit included the elaboration of several operational and organisational recommendations in preparation for the upcoming implementation of an administration and billing pan-European system. • Articulated and formulated client strategies, represent the firm in trade shows and conferences and provided DMR offices with proactive sales support in their respective business development initiatives; • In concert with global and local EAI middleware provider partners (Vitria, IBI, Software AG, Versata), formulated joint marketing and sales activities, developed new markets, shared marketing information, conducted regular account reviews and finally measured tangible results; • Articulated and updated marketing strategies aimed at positioning DMR as a leader in selected services. This included service launch initiatives, event planning and corporate communications; • Conducted regular activities linked to marketing and business development such as: opportunity evaluations, definition of solutions and business proposals (solicited and unsolicited); • Coordinated the marketing aspects of promoting the firm’s four (4) remote development centers to DMR’s US and international offices; • Managed several large scale business proposal teams aimed at responding to official RFP’s in the geomatics and land management sector especially in the Latin American market. • Managed the sales and marketing of DMR’s Y2K professional services for the period 1996 to 1999. These services generated substantial revenue for the firm over the period. Of interest, was the management of an international alliance between DMR and SNC-Lavalin (an international engineering services firm) that established DMR as a leading-edge provider of Y2K services. CABS INC. Operations Management 1995-1996 Director of operations for the Chicago office. CABS was a provider of practice management systems for professional services firm such as: law firms, accounting firms, engineering and IT services firms. • Prospecting of new clients, conduct of sales presentations, establishment of sales objectives for the branch office and provide administrative duties in terms of personnel management for a support staff of over 10 professionals. o Sales revenue ended up being increased by an order of magnitude. • Participated in the development and release of new software products in concert with the teams responsible for North American product development in the Sydney, Australia head office. DMR CONSULTING Management consulting 1989-1995 • Definition of a complete process and data architecture aimed at providing Air Canada affiliated travel agents with access to various products and manage their commission levels. This program, entitled ICP, was subsequently used at Air Canada for a long period of time. • Project Manager charged for orchestrating the user requirements detailed study, the functional and technical analysis and finally the business process priorities for a multi-national practice management system. During this lengthy period, I accomplished the following: o Recommended the technical and organisational architecture required for the implementation of the new office management and client billing system; o Led a prototype project and confirmed both architectures and evaluated modifications to the package and the internal systems supporting the new system; o Negotiated an enterprise-wide licensing agreement in view of the acquisition of an integrated practice management package following an extensive functional and technical review analysis; o Coordinated all the activities related to the implementation of the new system by first conducting a pilot implementation followed by the final deployment of the system in 24 offices (Canada, United States, Australia, New-Zealand) over an 18 month period. • Conducted a complex and multi-disciplinary feasibility study aimed at evaluating the requirements, the costs and the benefits of a new raw material transport system from Alcan’s harbour facilities to its smelting operations in the Saguenay region. • Led a team in the conduct of an audit at the Centre Hospitalier d’Youville, an Eastern Townships chronic care hospital’s administrative, medical and pharmaceutical systems in preparation for a legal recourse against the original system provider. This audit was to be considered an exhibit in court. • Provided Hydro-Quebec with expertise in the selection of a credit collection package that was to be integrated with the company’s client billing system. • As part of the “Réservations-Québec” consortium made up of DMR, Tandem computers, Desjardins and the Quebec Minister of Tourism, I was instrumental in the organisational architecture of the system and worked in the production of several feasibility studies (technical, marketing, clientele…) as the de-facto expert in reservation systems. VIA RAIL CANADA Operations Management 1986 - 1989 As the manager in charge of daily operations of the reservation system, which at that time was the third biggest in Canada, I worked on the following projects: • Negotiation of a 22 million dollar contract extension with the main provider of the reservation system (Air Canada followed by the Gemini Group). • Coordination of the replacement of all peripherals (screens and printers) of the reservation system in over 95 Canadian cities and locations for a total cost of 2 million dollars; • Definition and implementation of strategic objectives and system requirements for improving the efficiency and functionality of the system, with emphasis on pricing algorithms; • Participation in various feasibility studies and organisational reviews aimed at rationalising manual and redundant functions and launching new services; • Maintenance of a parallel training and testing environment in line with release of new functionality; • Coordinating the acceptance of VIA Rail within the IATA group as a surface carrier thereby expanding access to new world-wide audience; • Administration of the yearly budgets fixed by the treasury: 5 million in operating costs, 6 million in telecommunication and related costs, 8 million in system improvements for the period 1986 to 1992; • Official representative of the marketing department in the reservation system replacement project targeted for 1992. These functions included preparation of RFP’s, evaluation of responses and contribute to final selection process. Project Management 1983 - 1986 Acted as project manager for several large scale project developments, mainly: • Managed feasibility studies, preliminary analysis, functional and technical specifications, design and development of a series of initiatives aimed at measuring revenue by train service, measuring actual passenger ridership by service and tracking rolling stock on a geographical scale; • Plan, organise and control all aspects of system development projects (human resource management, task distribution, budget and quality control, scheduling milestones and ensuring effective user participation) Yves P. Armand, B. Comm 402-1460 Avenue du Docteur-Penfield Montréal, QC, Canada H3G 1B8 Yves_armand@yahoo.ca Tel: 514-926-2516 SUMMARY PAGE PROFILE Experience in all fields of the IT service industry ranging from management consulting on strategic initiatives to client management activities including client prospecting and closing, elaboration of solutions as well as presentation of service offerings. A unique blend of field experience in process and organizational optimisation, operations and administration of IT services combined with exceptional communication, negotiation and leadership skills added to significant achievements in business development make Mr Armand a valuable asset to any IT service organization. CAREER HIGHLIGHTS HCL America Expansion of the company’s footprint in several client business areas. Negotiate renewal of outsourcing agreements. Work with cross-geographical teams in proving quality consulting and development services. CGI Renewal and expansion of new business in the company’s financial services sector to the tune of several million dollars. Create and manage the operations of a remote development center for Mainframe application systems development that required the hiring of over 20 resources in a short timeframe. Provide human resource and administrative support for a team of 40 professionals. Act as staffing manager for a large scale development project in the banking industry. DMR Consulting Definition of national marketing strategies for IT services in the EAI space. Opportunity management and solutions definition for several national and international accounts. Management of local, and national business alliances to develop new markets, share information and close new business. Conduct of an audit of all European operations for DMR Consulting. Select, evaluate, negotiate the acquisition and implement an international practice management system in DMR’s 24 worldwide offices. Conduct several strategic audits and feasibility studies for various clients. R3D Consulting Review of a large scale document management system for the SOQUIJ, a legal services provincial agency. Led a restructure of all IT positions for Standard Life. CABS INC. Management of the Chicago branch office including: personnel management, financial administration, product development as well as marketing activities. Via Rail Canada Management of the daily operations of the railway’s national reservation system. Administer a yearly operating budget of 5MM. Monitor and report on contractual agreements with system’s main suppliers. SUMMARY OF QUALIFICATIONS SECTORS OF INDUSTRY: Financials services, IT professional services, IT Software services, Transportation, Distribution AREAS OF EXPERTISE: Client and account management, Management consulting, Change management, Personnel administration, Operations management, Program management, Project management, Contract management, Coaching and training EDUCATION AND TRAINING: B. Comm, McGill University, formal project management training, formal marketing training, formal methodology training, formal presentations training LINGUISTIC KNOWLEDGE: Fluent in French, English, Italian, basic knowledge of Spanish SOFTWARE SKILLS: Ms Office suite PROFESSIONAL EXPERIENCE HCL AMERICA Account Management and Business Development 2010- 2012 For HCL, an India based international provider of offshore outsourcing services, assist in the presentation and dissemination of strategic information related to new products and services for the airline industry mainly to the Air Canada group of companies. Duties are to expand the HCL footprint outside the regular realm of the IT services division and expand into various other business areas of the airline such as sales, operations, marketing, procurement and HR. Administration and coordination of multi-geographic teams in delivering services in accordance with contractual service level agreements as well as follow upon regular account management administrative duties. SINAPSE STRATEGIC INTERVENTIONS Business Development 2010 Called upon to assist in the expansion of the company’s newly opened Montreal office by taking an active part in seeking new client and business opportunities, especially in the private sector. Conducted typical account management activities mainly in the prospecting and qualifying of new accounts and business partners. Participated in the publication of several business proposals to various potential new customers. SOQUIJ – Société Québécoise d’Information Juridique Management Consulting 2009 As a freelance consultant, conducted a complete review of the company’s operations with emphasis on evaluating new computer based systems under construction, potential re-organisation and restructuring of departments. Resulted in a series of recommendations in terms of system priorities, realignment of responsibilities and action plan for future IT endeavours. All the recommendations presented to senior management were accepted and subsequently implemented by the client’s organization. CGI INC. Business Relationship Management and Operations Management 2004-2009 As a Director of Consulting-Services, duties were to promote the products and services of CGI to a targeted and well defined clientele in the financial services sector (insurance and investment). Responsible for renewing and expanding business relationships with clients that had been, for various reasons, dormant or neglected for an unacceptable period of time. • Tangible benefits of these interventions were the generation of a very respectable level of business and orders as well as the renewal of regular and frequent business contacts. Also acted as staffing manager for a large scale development project at the National Bank of Canada. Subsequently assigned to the CGI Greater Boston Office for one year in order to develop strategic accounts in the insurance and investment sectors especially with the Liberty Mutual group of companies. Assumed the role of Director Consulting Services with principal responsibilities being to lead and manage the remote development center as it provide services to target CGI clients (mostly Desjardins and the Government of Quebec) operating in various Mainframe technology environments. Lastly, in a role of Director, Program Management, accountable for the financial viability of the sector by assuring an optimal assignment of projects and tasks to members of the sector. Responsible for hiring new members as well as providing adequate support for annual and post-project statutory evaluations as part of career management roles and responsibilities. R3D INFORMATION AND TECHNOLOGY Business Development and Management Consulting 2003-2004 Responsible for expanding the client base by promoting the professional services of R3D to perspective clients. This client prospecting was not limited to any industry sector. • Results were additional revenue of over half a million dollars and opened new opportunities for the firm. Conducted a strategic review of a large scale documentation management system for SOQUIJ, a Provincial government organisation dealing with publication of jurisprudence information. This audit consisted in evaluating and comparing the systems and procedures used by the company and to recommend a series of actions to bring it in line with its charter which resulted in the firm retaining its leadership position in its market. Project leader for the revision and restructuring of all IT positions for the Standard Life insurance company. The final result was the implementation of a new and improved organisational matrix linked to the IT market as well as new career management orientations. DMR CONSULTING Business Development and Relationship Management 1996-2002 My experience in strategic management consulting, in project management as well as in operations of large scale IT systems added to exceptional leadership and communication skills assisted DMR in positioning itself as a world leader of e-business and emerging technology services. In carrying out the duties of National Director, I accomplished the following: • Conducted a total review and audit of the five (5) operating entities of DMR Europe. This audit included the elaboration of several operational and organisational recommendations in preparation for the upcoming implementation of an administration and billing pan-European system. • Articulated and formulated client strategies, represent the firm in trade shows and conferences and provided DMR offices with proactive sales support in their respective business development initiatives; • In concert with global and local EAI middleware provider partners (Vitria, IBI, Software AG, Versata), formulated joint marketing and sales activities, developed new markets, shared marketing information, conducted regular account reviews and finally measured tangible results; • Articulated and updated marketing strategies aimed at positioning DMR as a leader in selected services. This included service launch initiatives, event planning and corporate communications; • Conducted regular activities linked to marketing and business development such as: opportunity evaluations, definition of solutions and business proposals (solicited and unsolicited); • Coordinated the marketing aspects of promoting the firm’s four (4) remote development centers to DMR’s US and international offices; • Managed several large scale business proposal teams aimed at responding to official RFP’s in the geomatics and land management sector especially in the Latin American market. • Managed the sales and marketing of DMR’s Y2K professional services for the period 1996 to 1999. These services generated substantial revenue for the firm over the period. Of interest, was the management of an international alliance between DMR and SNC-Lavalin (an international engineering services firm) that established DMR as a leading-edge provider of Y2K services. CABS INC. Operations Management 1995-1996 Director of operations for the Chicago office. CABS was a provider of practice management systems for professional services firm such as: law firms, accounting firms, engineering and IT services firms. • Prospecting of new clients, conduct of sales presentations, establishment of sales objectives for the branch office and provide administrative duties in terms of personnel management for a support staff of over 10 professionals. o Sales revenue ended up being increased by an order of magnitude. • Participated in the development and release of new software products in concert with the teams responsible for North American product development in the Sydney, Australia head office. DMR CONSULTING Management consulting 1989-1995 • Definition of a complete process and data architecture aimed at providing Air Canada affiliated travel agents with access to various products and manage their commission levels. This program, entitled ICP, was subsequently used at Air Canada for a long period of time. • Project Manager charged for orchestrating the user requirements detailed study, the functional and technical analysis and finally the business process priorities for a multi-national practice management system. During this lengthy period, I accomplished the following: o Recommended the technical and organisational architecture required for the implementation of the new office management and client billing system; o Led a prototype project and confirmed both architectures and evaluated modifications to the package and the internal systems supporting the new system; o Negotiated an enterprise-wide licensing agreement in view of the acquisition of an integrated practice management package following an extensive functional and technical review analysis; o Coordinated all the activities related to the implementation of the new system by first conducting a pilot implementation followed by the final deployment of the system in 24 offices (Canada, United States, Australia, New-Zealand) over an 18 month period. • Conducted a complex and multi-disciplinary feasibility study aimed at evaluating the requirements, the costs and the benefits of a new raw material transport system from Alcan’s harbour facilities to its smelting operations in the Saguenay region. • Led a team in the conduct of an audit at the Centre Hospitalier d’Youville, an Eastern Townships chronic care hospital’s administrative, medical and pharmaceutical systems in preparation for a legal recourse against the original system provider. This audit was to be considered an exhibit in court. • Provided Hydro-Quebec with expertise in the selection of a credit collection package that was to be integrated with the company’s client billing system. • As part of the “Réservations-Québec” consortium made up of DMR, Tandem computers, Desjardins and the Quebec Minister of Tourism, I was instrumental in the organisational architecture of the system and worked in the production of several feasibility studies (technical, marketing, clientele…) as the de-facto expert in reservation systems. VIA RAIL CANADA Operations Management 1986 - 1989 As the manager in charge of daily operations of the reservation system, which at that time was the third biggest in Canada, I worked on the following projects: • Negotiation of a 22 million dollar contract extension with the main provider of the reservation system (Air Canada followed by the Gemini Group). • Coordination of the replacement of all peripherals (screens and printers) of the reservation system in over 95 Canadian cities and locations for a total cost of 2 million dollars; • Definition and implementation of strategic objectives and system requirements for improving the efficiency and functionality of the system, with emphasis on pricing algorithms; • Participation in various feasibility studies and organisational reviews aimed at rationalising manual and redundant functions and launching new services; • Maintenance of a parallel training and testing environment in line with release of new functionality; • Coordinating the acceptance of VIA Rail within the IATA group as a surface carrier thereby expanding access to new world-wide audience; • Administration of the yearly budgets fixed by the treasury: 5 million in operating costs, 6 million in telecommunication and related costs, 8 million in system improvements for the period 1986 to 1992; • Official representative of the marketing department in the reservation system replacement project targeted for 1992. These functions included preparation of RFP’s, evaluation of responses and contribute to final selection process. Project Management 1983 - 1986 Acted as project manager for several large scale project developments, mainly: • Managed feasibility studies, preliminary analysis, functional and technical specifications, design and development of a series of initiatives aimed at measuring revenue by train service, measuring actual passenger ridership by service and tracking rolling stock on a geographical scale; • Plan, organise and control all aspects of system development projects (human resource management, task distribution, budget and quality control, scheduling milestones and ensuring effective user participation)
Montreal, Quebec, Canada
Jeff Smith - Freelance 3D Animation & Flash Design
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I am a freelance 3d modeler/animator. I also freelance interactive and web design. I have a BFA in media arts/animation. I also started my own company called bluedot creative group. You can check us out at bluedotcreativegroup.com
Locust Grove, Georgia, United States
Jordan Mantell - Freelance Poem Writing & Creative Writing
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My name is Jordan Mantell. During the past year, I have become a published poet. My main strengths gravitate to poetry, fiction, screenplays, and blog writing. I have a passion for the dramatic, and introspective views concerning all walks of life. My education stems from a extensive career in the arts of theater and film.
League City, Texas, United States