Freelance Illustrators : North West

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Anike Kotze - Freelance Illustration & Writing
19
Kudos
4.5
2 Skills
$5
Rate/Hr
I'm a diligent and passionate worker, striving for the best of any situation. My drive is to make any job an accomplishment of which to be proud of. My objective is to provide quality service, making it an asset to companies. I am openly available to any form of critisism, I see it as a form of learning and experience to better my future works.
Potchefstroom, North West, South Africa

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Lewis Yates - Freelance Fantasy Art & Portrait Painting
0
Kudos
4.0
2 Skills
$70
Rate/Hr
I am a 29 year old man who has been involved in drawing and painting for the past 15 years. I can draw or paint anything to a very high quality and fine detail. I specialise in painting fantasy art in oils and occasionally pencil, and I particularly enjoy re-inventing and combining ordinary objects and people into my fantasy art.
Nottingham, Nottingham, United Kingdom
Lachlan - Freelance Article Writing & Business Management
0
Kudos
3.5
2 Skills
Ask
Rate/Hr
I am an excellent writer, looking for freelance writing, either article writing, content creation for websites/blogs. I am knowledgeable in marketing, internet marketing, seo and general business practices.
Australia
Arash Bahamin - Freelance Architecture & CAD
0
Kudos
5.0
2 Skills
$25
Rate/Hr
Architectural designer, proficient in AutoCAD, 3dsMax, Revit, Virtual Reality animations, Architectural Photoshop. Expert in interior design landscape and 3D renderings. Project estimations and procurement preparation. Construction management WBS preparation, Planning and Cost Planning. Bachelor in Civil Engineering and PMP certified.
Richmond Hill, Ontario, Canada
John Larkin - Freelance Legal Translation & Medical Translation
0
Kudos
3.0
2 Skills
$15
Rate/Hr
John R. Larkin Work Experience • Transcriptionist, Larkin Transcription LLC. December 2015 – present. Transcribing, editing, and formatting transcripts using audio from a variety of sources, mostly in the legal field. Includes researching terminology and deciphering unclear audio. • Captioning Assistant, CapTel Inc. May 2014 – October 2015. Captioned live phone calls for the deaf and hard of hearing using a specialized device. Trained new hires on proper use of captioning software. • Technical Writing/Editing Intern, Sales Automation Support, Inc. May 2013 – April 2014. Wrote and edited blog posts and web copy. Edited and formatted technical documents such as bid proposals and product reports. Additional Experience Internship: Sales Automation Support • Edited and formatted bid proposals, resumes and product/project descriptions according to the client style specifications. • Created blog posts by researching clients and the different work they do. • Wrote and edited marketing materials in order to generate web traffic and land clients. Technical Skills and Ability • Proficient with several programs including; ? Microsoft: Word, Excel, and PowerPoint ? Adobe: Photoshop, Illustrator, and InDesign ? Web-design: HTML and WordPress (only basic knowledge) • Proficient in formatting documents, applying styles, and adapting/implementing templates Other • Volunteer at Riverwest Coop Grocery and Café, a local purveyor of organic/natural foods and locally-grown produce. • Local freelance musician: booking shows, promoting events by producing promotional materials, etc. Education University of Wisconsin-Milwaukee. B.A. English-Professional and Technical Writing. Graduated in Dec. 2013. GPA 3.169 GPA in Major 3.543 Course of Study: Professional and Technical Writing Special Courses: Document Design, Editing and Publishing, and Technical Writing courses. Madison Area Technical College. Associate’s Degree in Applied Science-Court Reporting. Expected to graduate in Spring, 2018
Milwaukee, Wisconsin, United States
Kat Zyga - Freelance Writing & Business Writing
0
Kudos
5.0
2 Skills
$100
Rate/Hr
KATHLEEN J. ZYGA, PhD, MBA DELIVERY DIRECTOR / PROGRAM and PMO MANAGER / SYSTEMS ENGINEER ? PhD - Intelligence Image Analysis ? MBA - Tech Mgmt & Op Research ? BS – Elect. Engineering/Sig. Proc. ? Program & Portfolio Management ? Business and Technical Expertise ? 20+ yrs International Experience ? Strong Communication Skills ? Persuasive Negotiator ? Expert Team Builder PROFESSIONAL EXPERIENCE July 2015 – Present DATA 2 DECISIONS COOPERATIVE RESEARCH CENTRE (D2D CRC) Delivery Director Reporting to the Chief Technology Officer and Chief Executive Officer, I am responsible for delivering a portfolio of projects in the application of Big Data analytics in the defense intelligence and law enforcement domains, with a total value of approximately $60mil, and a combined team size of approximately 50 individuals across multiple disciplines. This includes planning and scheduling in an Agile development environment and with sensitive data; defense, industry, and university stakeholder engagement; program and project oversight; contract negotiation and management; strategic planning; risk management; Board reporting; and executive leadership. I have also played a leading role in the Training and Education Program of the CRC. This includes developing plans for a skills and competencies framework for data roles, and a plan for skills certification through Badging, that have been accepted by the Australian Public Service Commission (APSC) and will form the basis of a nationwide data uplift strategy. I’ve been requested to work closely with the APSC and the Department of Prime Minister and Cabinet to fully develop and embed this framework. I have also developed short course offerings to fill identified gaps, particularly in defining the value of data analytics for defense intelligence managers. I’m engaged by the University of South Australia to develop and present an MBA course on data analytics for managers. While in this position I have continued to manage the Cross-Industry Data Analytics Community of Practice, including expansion into Melbourne and Sydney, and the development of a web site for the sharing and distribution of case studies and collaboration, funding, and training opportunities. ____________________________________________________________________________________________________ December 2014 – July 2015 TELSTRA CORPORATION Ltd Senior Data Scientist, Business Insights With access to petabytes of operational data and a wide variety of analytical tools, responsible for the development of Business Insights to improve Operations at Australia's largest Telecommunications company, with a primary driver of improved customer service and advocacy. This includes finding better ways to source needed data, development and sourcing of algorithms and analytical tools, development of predictive models, and making recommendations for improvement actions to the Senior Leadership Team. Responsible for building an internal Big Data Community of Practice for the identification and consolidation of analytical skills within the organisation, as well as mentoring staff and advising on training needs. While in this position, also established a highly regarded cross-industry Big Data Analytics Community of Practice targeted at mid-level managers who are ultimately responsible for delivering benefits to the business. This forum has enabled sharing of challenges, presentation of solutions, and opportunities for partnering in issue resolution. Members are from multiple sectors, including utilities, resources, defence, retail, banking, government, education, and consulting. Started locally, there is strong demand for this to become a national forum, and this is currently in planning. ____________________________________________________________________________________________________ May 2011 – November 2014 SMS MANAGEMENT AND TECHNOLOGY Portfolio/Program/PMO Management Primary roles included: ? Santos – Program Manager for Enterprise Systems Group, responsible for all aspects of management and delivery for portfolio with approximately $25mil annual budget. Responsibilities include resourcing; management, coaching, and leadership of project resources; ensuring compliance with PMO standards; planning and designing the sub-portfolio and monitoring overall progress, resolving issues and taking corrective action when necessary; ensuring adherence to architectural principles via the Architecture Governance Board; and ensuring that all projects deliver agreed scope and business outcomes under agreed schedule and budget limits, have identified dependencies, risks and issues with appropriate mitigation plans, and transition effectively to support teams. Also contributed significantly to process improvement within the PMO and technical stream, including improved risk management, scope change management, resource management, portfolio reporting, standardized testing, lessons learned, and organisational change management. Led two project recovery efforts, including dismissal and restaffing. ? SA Health – Conducted a Benefits Review of the Bedside Computers project, including current status, recommendations for remedial action, and a recommended framework to improve future benefits identification and tracking. ? University of Adelaide – PMO Manger. Greenfields engagement to establish and embed processes for a new IT PMO in an environment with little project management maturity. Designed and tailored processes to suit the organisational requirements, including a complete project management framework, technical and programmatic governance, vendor engagement, risk management, change management, and stakeholder management. Conducted all portfolio gate reviews, and made recommendations to management regarding further process and organisational structure improvements. Conducted two project recovery efforts, including project status evaluation and recommendations for recovery, as well as implementing those recommendations. ? Bendigo and Adelaide Bank – Conducted a large Program Health Check on the Basel II accreditation program, incorporating multiple subprojects and executive level interviews. ? SA Police (SAPOL) – Contributed to the ICT Future Directions strategy for the next 3 to 5 years. This included an analysis of business requirements, current state of systems and processes, and technology opportunities. This strategy formed the foundation of a technology roadmap to guide SAPOL’s move into modern policing methods. ? BHP Billiton – Conducted a number of project Health Checks, providing insight and recommendations to improve project management processes. Developed the methodology for related Health Checks, including Program, Quality Assurance and Testing, and PMO Services. ? Telstra – Responsible for all aspects of IT Project Management with Australia’s largest telecommunications company, including project planning and control, scheduling, estimation, document control, stakeholder management, budgeting and financial control, team leadership, SOW preparation, domestic and offshore vendor management, and management reporting. Successful projects included rollover to IPv6, Managed Network Service Enhancements to deliver a new product range for Managed Data Networks, business application virtualization, and the rollout of the National Broadband Network. ____________________________________________________________________________________________________ July 2007 – April 2011 DEFENCE SCIENCE & TECHNOLOGY ORGANISATION (DSTO) Director, Operational Data Exploitation, DSTO Operations Support Centre Responsible for all aspects of leadership for the Operational Data Exploitation (ODE) team, whose mission was the acquisition, effective organization and storage, analysis, and understanding of all operationally relevant data, as well as researching new techniques in these areas. Major duties and accomplishments included: ? Built the ODE team from the ground up, including defining the vision and goals, hiring and training staff, developing operational data management policies, establishing links with Defence units around the world and pioneering data analysis techniques for operational data. ? Reported to the Head of DSTO Operations Support Centre (DOSC), with responsibilities encompassing strategic planning, scheduling, operational data management, stakeholder liaison, policy development, technical direction, research leadership, staff management, corporate governance, quality assurance, compliance and management reporting. Major contributor to DOSC Executive committee, defining strategic policy and responsible for overall governance. ? Led the research, development, and application of data analysis tools for the purpose of gaining insight into operational issues affecting Defence. This included managing a suite of projects encompassing knowledge management, data extraction and organisation, trend and pattern analysis, visual analytics, and threat anticipation. Delivered many analysis products and tools, including innovative temporal geospatial capability, natural language processing and extraction techniques, and agent based modelling for predictive modelling of group behaviour. ? Liaised with other Divisions within DSTO regarding technical resourcing and delivery issues, frequently negotiating the loan of specialist staff for short term projects and advocating collaborative effort on related projects where possible. ? Led the ODE team in the development of the largest Sharepoint system in the Southern Hemisphere, containing sensitive force protection information and analysis tools in a classified environment. This site was utilised by numerous organisations domestically and internationally, including operational troops. ? Assisted Defence clients at all levels in defining information and analysis requirements. This included the development of Operational Science and Technology Support Requests (OPSTSRs) and program management plans to ensure properly staged delivery of complex phased projects, as well as extensive knowledge of DSTO and commercial capabilities to meet those requirements. ? In April/May 2010, deployed to Afghanistan at the request of Joint Operations Command to study current Information Management systems, data sources, data clients, analysis requirements, hardware infrastructure, and dissemination practices in theatre, and to make recommendations for improvements. The resulting recommendations formed the foundation of a plan to revolutionize Intelligence Information Management for deployed forces, as well as international data sharing. ? In April 2011, deployed to East Timor at the specific request of the Commander of the International Security Assistance Force (ISAF) to assess requirements and initiate improvements to the intelligence and logistics data management capabilities of the command staff. While managing a highly political environment, delivered successful logistics dashboard and intelligence visualization projects that are still in use. Also provided scoping documents for other identified deficiencies that have led to additional projects. ? Led the ODE team in developing a comprehensive Information Management plan, including data models and unique schema for specific client database requirements, with a view to providing federated search and an information fusion capability for a deeper level of analysis. The ODE team design of a human terrain data model is being adopted by US Defense and the International Security Assistance Force as a best practice model. ? Authored several classified reports detailing current intelligence data management and analysis deficiencies, and proposed solutions. ? Have briefed all levels of Defence and industry personnel, and international partners, on technical plans and the results of DOSC and ODE team work. This has included Theatre Commanders, the Governor General of Australia, Chief of the Australian Army, and the director of JIEDDO in the USA, as well as broad audiences, such as at monthly DOSC briefings, CIED TF workshops, and symposia. ____________________________________________________________________________________________________ May 2006 – July 2007 DEFENCE SCIENCE & TECHNOLOGY ORGANISATION Systems Research Engineer, Maritime Operations Division Systems Research Engineer providing advice on development of a new maritime surveillance radar system for the ANZAC class frigate. ? Reported to the Head of Group, Anzac Systems Research. ? Responsibilities included stakeholder management, policy development, systems integration research, capability advice, compliance, and management reporting. ? Supervised a small team and contributed to all stages of the system lifecycle, including requirements analysis, system design, specification, development, testing, and implementation. ? Developed simulations to investigate and mitigate technical risk for the planned Anzac frigate Anti-Ship Missile Defence upgrades, including detailed system-of-systems modeling in CORE and Simulink/MATLAB. ? Advised on project cost control, scheduling all project activities and quality assurance. ? Identified and advised on project risks from an engineering perspective, including technical, financial, schedule and delivery risks. ? Joint recipient of DSTO Achievement Award for exceptional work on technical risk mitigation for Combat Systems Integration and Phased Array Radar upgrade. ? Authored regular reports for executive management, and several internal technical publications. ? Advised on the technical details of contracts developed for the design of the new radar systems. ? Maintained a sound understanding of combat management systems, surveillance radar, fire control platforms, target indication radar, RF design and capability, message passing and internal communications, hardware integration, software simulation, and open systems architecture. ____________________________________________________________________________________________________ April 2003 – December 2005 US AIR FORCE RESEARCH LABORATORY Program Manager & Electronics Engineer ? Technical advisor for a suite of classified projects such as the Sensors to Shooters program, providing expertise in the area of image analysis and data mining for the formation of an addressable database of radar, visual, and land use/land cover image data. ? Supported the PING program by analysing signal reflectivity data using neural networking techniques, which assisted in verifying the utility of this technique for weapons detection and revealed inadequacies in data collection methods. ? Seconded to AFRL Information Directorate to advise on projects aimed at enabling visualization of event information from unstructured text and fusion of entity information from textual data sources such as human intelligence. ? Analysed project tasks from syntactic, semantic and discourse perspectives, with an emphasis on inter-document and intra-document co-reference disambiguation and interface representation to facilitate user event and relationship understanding. ? Concurrently undertook private research in completing Ph.D. thesis for Logo Recognition in Document Imagery Using Neurophysiological Models. ____________________________________________________________________________________________________ September 1998 – March 2003 US AIR FORCE RESEARCH LABORATORY Exchange Research Engineer, Defence Science and Technology Organisation (DSTO), South Australia As a selectee in AFOSR's Engineer and Scientist Exchange Program (ESEP), purpose was to promote international cooperation in military research and development by gaining insight into foreign R&D methods, encouraging technical interchange at a researcher level, and cultivating future international cooperative endeavours. Assignments included: ? Information Technology Division September 1999 - March 2003 Initially responsible for developing and implementing neural networking techniques for automatic logo recognition in document processing for military intelligence applications. Also acted as local expert on neural networks for voice signal processing applications. Presented results in Freiburg, Germany, Washington DC, and Brighton, UK. Granted an unprecedented second exchange term in conjunction with funding from host government to continue research in novel methods of logo recognition in document images while pursuing doctorate at the University of Adelaide. Resultant software package demonstrated rotation and scale invariant logo recognition, robust in the presence of noise and partial obscuration, generated international interest, and has been cited in numerous technical publications ? Surveillance Systems Division September 1998 - August 1999 Responsible for analysis and characterisation of sea clutter affecting the DSTO Ingara synthetic aperture radar system. Developed algorithms for sea reflectivity, statistical models for sea clutter, and required radar cross section for target detection in clutter. Participated in planning and conducting field tests for data collection and operational evaluation. Also acted as technical consultant on GPS navigation and recording, and advised on interaction with US government and contractors for Global Hawk intercommunication link. Presented research results in Paris and Munich. ____________________________________________________________________________________________________ June 1989 – August 1998 UNITED STATES AIR FORCE Electronics Engineer Technical Program Manager for design, implementation, and testing of Advanced Airborne Surveillance Radar Systems. Experienced in managing multi-million dollar, multi-phased, high visibility technical programs, including researching and defining customer requirements, program development, establishing budgets and manpower requirements, vendor management, risk analysis, proposal evaluation, scheduling, control of funds, technical and financial tracking, directing technical personnel, and management reporting. Projects included: Joint Advanced Distributed Simulation of Joint STARS, to emulate complex ground battlefield data for operator training and tactical planning; Concealed Weapons Detection, to support local and federal law enforcement in crowd control using diverse passive and low-power sensors for non-invasive location and identification of weapons; Terrain-Scattered Jamming Characterisation and Mitigation; and Sensor to Shooter Technology, using SADL to relay updated mission data to fighter pilots without verbal communication. Extensive experience in ground and flight testing of experimental RF systems, and evaluation of resultant data, including the development and verification of bistatic radar tactics and geometries. Technical advisor for the Static Wing Testbed and Conformal Array Radar programs, providing expertise in the area of numerical analysis, noise mitigation, and pattern detection. Design of software for the investigation of phased array radar performance, evaluation of adaptive beamforming techniques, and the statistical characterisation of noise and terrain scattering effects. ____________________________________________________________________________________________________ 1992 –1994 MOHAWK VALLEY COMMUNITY COLLEGE, Utica, NY Adjunct Instructor of Physics May 1988 – August 1988 General Electric Company, Aerospace Division, Utica, NY Junior Engineer ____________________________________________________________________________________________________ EDUCATION ? Doctor of Philosophy, Electrical Engineering, December 2005 - The University of Adelaide, Adelaide, South Australia - Thesis title: Logo Recognition in Document Imagery Using Neurophysiological Models ? Master Of Business Administration, May 1994 - Rensselaer Polytechnic Institute, Troy, NY , emphasis in Technical Management and Operations Research ? Bachelor of Science, Electrical and Computer Engineering, May 1989 - Clarkson University, Potsdam, NY - Emphasis in Signal Processing and Communications ? Associate of Science, Engineering Science, May 1987 - Mohawk Valley Community College, Utica, NY SKILLS & QUALIFICATIONS ? Proficient in a variety of Program Management applications, including CA Clarity, SAP, CORE, and IBM Rational ClearQuest ? Advanced user of all MS Office applications, including MS Project and MS Visio ? Prince 2 Project Management Practitioner certification ? Agile trained and experienced ? Familiarity with SQL, Lavastorm, JMP, C++, and ability to easily learn new techniques and tools when required ? Highly proficient in MATLAB ? Current Australian Top Secret NV clearance ? Previously held USA Secret clearance PROFESSIONAL MEMBERSHIPS ? The Institute of Electrical and Electronics Engineers (IEEE) ? Aerospace and Electronics Systems Society ? Computational Intelligence Society ? Big Data Community ? Technical Committee on Intelligent Informatics ? The International Council on Systems Engineering (INCOSE) ? The Project Management Institute (PMI) ? Professional references are available upon request. ?
Adelaide, South Australia, Australia
Anthony Rodriguez - Freelance 3D Animation & 3D Graphic Design
0
Kudos
3.0
2 Skills
Ask
Rate/Hr
. • Adobe Creative Master Collection Suite • Cinema 4D Graphic & Visual Effects Cinema 4D – Designing promo spots for various businesses, MoGraph, Xpresso & Advance Rendering. Adobe After Effects CS5 – Post-production and add-ons, creating lighting etc. Adobe Photoshop CS5 – Color correction on final projects, balance and more depth of field look. Adobe Fireworks CS5 – Graphic flyers, promo advertising.
Scottsdale, Arizona, United States
Cory Baker - Freelance Bookkeeping & Accounting
1
Kudos
3.5
2 Skills
Ask
Rate/Hr
Cory Baker Experience Mid-Iowa Bookkeepers, Inc., Marshalltown, IA Owner/Director March 2011 - Current • Prepared financial statements, reconciled bank statements, made journal entries, calculated payroll, entered & paid client bills using QuickBooks. Pearce McClenathan Accounting, Inc., Marshalltown, IA Accountant, January 2010 – March 2011 • Prepared financial statements, reconciled bank statements, made journal entries, calculated payroll, entered & paid client bills using QuickBooks. Managed properties for accounting client. 45 hour average work week. Ace Precision Castings, Marshalltown, IA Machine Operator, September 2007 – September 2008 • Operated CNC horizontal & vertical lathes/machining centers making minor adjustments in program. Inspected castings pre/post machining for defects. Gauged product with digital/analog equipment for adherence to specs. Operated forklift occasionally. Packaged good product for shipment. 52 hour average work week. Plant closed. Management Experience Boys & Girls Home, Marshalltown, IA Lead Resident Counselor • Planning / Scheduling appointments, Scheduling Staff, Performance Evaluations, Supervision and Training, Counseling, Problem Solving, Decision Making, Teamwork, Budgeting, Monthly payroll, Organized/Managed client confidential information, Provided/Presented program information to the legal community and public. Averaged 65 hours a week. Ingstad Broadcasting, Inc., Garden City, KS Program Director • Planning / Scheduling, Scheduling Staff, Performance Evaluations, Supervision and Training, Coordinated programs for 5 stations, Problem Solving, Decision Making, Teamwork, Bi-Monthly payroll. Averaged 60 hours a week. Education B.A., Accounting B.A., Management/Entrepreneurship Buena Vista University, Marshalltown, IA A.A., Psychology Marshalltown Community College Marshalltown, IA Skills Written and Verbal Communication, Staff Supervision, Staff Training, Computer Literacy, Math, Quality Control, Microsoft Word, Proofreading/Editing, Excel, Power Point, Internet, QuickBooks.
Marshalltown, Iowa, United States
David Beyer Jr - Freelance Illustration & Comic Art
334
Kudos
5.0
2 Skills
$50
Rate/Hr
Visual storytelling and narrative art. "The Twisted Adventures of Stinko," a newspaper comic strip, has run monthly in Riverwest Currents for five years (as of January 2011!) Clients: Milwaukee Journal-Sentinel, So…Buttons Comics, Image Comics, Arcana Comics, the Wild River Review, Backwards City Review, and the Florida Review. I am a graduate of the Milwaukee Institute of Art and Design with a BFA in Illustration and a studio minor in Painting. I have also attended the Joe Kubert School of Cartooning and Graphic Arts as well as the School of Visual Arts. Email: d_beyer_jr@yahoo.com
Milwaukee, Wisconsin, United States
Debra A. Revell (Doc, nickname) - Freelance Technical Writing & Editing
0
Kudos
5.0
2 Skills
Ask
Rate/Hr
D. A. Revell --------------- 22 years of technical writing and editing experience including project management and training of jr. and mid-level writers and editors Over 5 years of marketing writing experience Over 10 years of creative writing experience Goal ------ To help your company or organization by contributing my writing and editing experience, marketing and public relations experience, strong leadership and communication skills, and training/curriculum development and facilitator experience in a leadership role or project manager capacity. My writing and editing skills include technical, business, marketing, and human resources fields. Professional summary of skills ------------------------------------- Technical writing and editing; Research and analysis; Applying business and technical writing styles; Researching and developing new writing styles; Marketing/public relations writing and editing (Web page copy, marketing business proposals, fundamentals documents, white papers, customer surveys, press releases, feature articles, company newsletters, advertising copy writing, and broadcast copy writing); Project management; Managing teams or committees, or being team leader; Marketing research; Event and campaign planning; Business writing and editing; Program development, evaluation, and auditing; Seminar and training classes development and presentation; Training facilitator/education coordinator and curriculum development; Public speaking; Photography skills; Human resources writing; Interviewing, mentoring, coaching, and career development for writers and editors Management/Project management skills ------------------------------------------------ • Served as the Information Development lead for modularized publishing for the business products division during effort to move publications to Lexmark’s Internet site. (1999) • Revised and restructured documents per IBM (Lexington, KY site) needs for the IBM LaserPrinter 4019 refresh project in 1990 when PDR loaned me to IBM. My role was project coordinator and lead writer for a library of manuals as I directed the work of seven writers. Responsible for a library of manuals. Contributed some writing efforts, performed peer edits for technical accuracy, and acted as liaison between the PDR writing and illustrator staff, and the IBM Information Development staff. • Maintained client relations and tracked engineers’ performance on call maintenance by distributing client call maintenance sheets to engineers on a weekly basis. • Assigned feature stories to executive producers as I led weekly meetings. • Recruited and coordinated volunteers to complete a bulk mail-out of the flyers and the city-wide distribution of the posters each quarter. • Performed time management skills for projects containing 20 or more publications. Mentored writers on this talent. • Led team meetings for projects or special document development, and led committees for maintaining databases of job procedures for writers and editors. • Served as team leader or lead writer on numerous projects requiring mentoring and development of writing skills of mid-level and entry-level writers for Lexmark and PDR. Writing skills and accomplishments ------------------------------------------- • Wrote all kinds of technical manuals, service manuals, sheets, setup guides, or quick reference cards for software, hardware, and firmware products for three companies. • Wrote Web page copy for Lexmark to provide short descriptions of user manuals or other publications, so readers could determine which document they needed. Worked with Web designers to post the descriptions. • Wrote updates and released a training manual on document development called Business Printer Division Information Development Writers’ Guidelines: Writing, Editing, and Production Tips for Lexmark. (1996-1999) • Wrote white papers and fundamental documents for the Lexmark marketing department while on loan to them various research assignments and marketing writing assignments. • Wrote department writing and process procedures for delivering publications to translations or production which were posted on the Lexmark Information Development Infoserve database, ID Portal, or department Wiki. Conducted a yearly audit to maintain accuracy of procedures. (2000-2009) • Developed the user documentation for the Lexmark Optra S family of printers including the User’s Guide, Quick Reference card, Kiosk Adapter Option User’s Guide, and various other cards and sheets. (1995-1996) • Developed the Lexmark X422 User’s Reference which was the first multifunction laser produced with all parts contained in one printer, as opposed to bundled models with a separate scanner and furniture. (2003-2004) • Developed the first editions of the operator’s guide, quick reference card, and print cartridge label for the IBM LaserPrinter Model 4019 which was IBM’s first printer. Since there was no existing or predecessor product for this model, to produce the documents, I interfaced with over 70 engineers, developers, and human factors experts to gather information. Coordination of artwork development with three illustrators was required. (1987-1989) • Developed a history file template available in both FrameMaker and Microsoft Word formats to enable Lexmark writers to complete a project history file faster since the basic text and tables were available (2003). • Worked with the Lexmark Safety department to rewrite all the warning notices on inserting cards, PictBridge, and Bluetooth items. Provided the new wordings to the Lexmark editing department. Information Development department of writers could reuse the notices in all future publications. (2006) • Determined the method and implemented the project to restructure the Lexmark Technical Reference into two documents. Certain document information remained in FrameMaker with a new title of “Printer Languages and Interfaces Technical Reference” and other information was moved to Vasont, a content management system, and gained the new title of “Technical Reference < model names>.” (2009) Editing skills and accomplishments ------------------------------------------ • Performed technical accuracy and consistency edits on many hardware and software projects when my role was project manager or lead writer for two companies. • Performed peer edits for junior or mid-level writers. • Edited marketing proposals, company newsletters, weekly marketing reports, press releases, and broadcast copy for public announcements. • Evaluated publication requirements to determine audience requirements and reading levels. • Analyzed competitor publications to see different writing styles, trends in terminology, and subject matter they documented in order to change or better my publications or submit these findings to the Lexmark editing team. • Based on a request that Lexmark use a more friendly writing style, I researched and developed a new technical writing style for the IBM LaserPrinter 4029 A Series manuals based on the friendlier style of Apple manuals. (1991-1992) • Edited the Lexmark Master Consumer Product Division index prior to the master document moving to a content management system and edited software screens for the software development teams. • Edited the marketing script for the Lexmark Optra Color 45 installation film. Aided the marketing person in correcting the script prior to filming. (1998) Marketing/Public Relations skills ---------------------------------------- • Wrote white papers and fundamental documents for the Lexmark marketing department. • Developed customer survey forms to gather information about inkjets, lasers, networks, and online help for Lexmark. • Responsible for editing, layout, and word processing of marketing proposals, in addition to team writing of marketing proposals for an engineering firm. • Prepared and executed a public relations/publicity campaign for nine play productions for a university drama organization. Handled the publicity budget. • Wrote, edited, and created the layout of text and graphics for a company’s newsletter, and handled mass production of a newsletter. • Prepared and submitted press releases to local newspapers for two companies and two campus organizations. • Wrote feature articles or ads for the local and campus newspapers. Wrote television and radio public announcements to obtain free advertising from local stations. • Prepared weekly marketing reports for an engineering firm. • Handled all media arrangements and correspondence dealing with marketing issues for an engineering company and a campus organization. • Researched several state newspapers for articles which led to possible work for an engineering firm, or researched newspapers or magazines for engineering articles on issues to update the staff. • Served as the public contact person for students and county residents for one university organization and one university cable television show. • Kept records of purchases, television and radio appearance dates, and dates for newspaper ads and articles. • Designed, submitted, and bought space for newspaper ads to advertise play productions. • Kept accurate accounts on weekly shows in production and previously aired shows. • Designed posters and mail-out flyers, and submitted them to a campus printer. Planned and coordinated mass mailings and poster distribution. • Recruited student volunteers to serve on crews of executive producers. • Arranged for talk show appearances for cast members with local media personalities. • Arranged for a city newspaper photographer and a campus newspaper photographer to attend a rehearsal to take pictures of cast members for the newspapers for each production. • Handled arrangements for large holiday company parties and employee farewell parties. Training development, training coordinator (facilitator), coaching, mentoring, and teaching accomplishments ----------------------------------------------------------------------------------------------------------------------------------- • Developed and presented seminars on various subjects relating to writing, editing, index development, e-mail etiquette, and copy verification to PDR and Lexmark writers, editors, and other co-workers. • Coached junior- and middle-level writers and editors on projects, so they were able to solve issues, meet deadlines, find needed information, and work with their team more productively. • Trained and mentored Lexmark writers in: all aspects of creating the publications produced by Information Development, Adobe FrameMaker, how to use other department tools or programs to develop publications, how to determine and coordinate needed illustrations, and how to deliver manuals to translations or production departments. Developed and taught training classes on ProcessMaster, BookMaster, and use of the basics for a Conversational Monitor System (CMS) to new employees for PDR. • Developed and maintained department writing processes and publishing procedures for translations and production for Lexmark. Conducted a yearly audit to maintain accuracy of procedures. (2000-2009) • Trained six Lexmark American writers and one Cebu, Philippines writer on how to develop a Technical Reference. Key Lexmark committee accomplishments --------------------------------------------------- • Served to organize, update, and eliminate duplication of procedures on the department’s database. (2002) • Served with four others to create a GUI or prototype for a database to house Lexmark Information Development procedures. Database allowed for many writers and a system administrator. Prototype defined the capabilities of yearly audits to alert writers for procedure updates. Prototype was used as the specification for a new department database. (August 2001 – February 2002) • Served on two committees to evaluate and improve the department’s artwork request form and develop the steps a writer should take to lead a project artwork kickoff meeting. (2007) • Served to determine the writers’ method to send reviews to subject matter experts within the company, so they could review and respond to documents presented in a PDF file. (2008) • Led a committee to discuss the split of font information between two manuals. (2009) Cost reduction or profit efforts --------------------------------- • Saved Lexmark Information Development from hiring a third-party survey developer when I developed customer survey forms to gather marketing information about inkjets, lasers, networks, and online help. (May – June 1999) • Saved Lexmark Information Development the cost of hiring a training coordinator when I developed curriculum for training seminars and conducted the seminars as the training facilitator. (1997-2008) • Achieved a cost reduction for Lexmark by designing new FrameMaker template page layouts that significantly reduced the page count of manuals. (March 2004) • Saved Lexmark staff resources and production costs by proposing and creating one manual, the Lexmark Technical Reference Optra Color 40, Optra Color 45, and Optra Color 1200, which covered multiple printer models, rather than individual manuals for each. This effort was so successful, that it became the standard development method. (April – July 1998) • Created and delivered a plan on how I could quickly react and change Lexmark Optra S User’s Guide files late in the development process, enabling us to be more responsive to last-minute engineering or production changes. (1996) • In two quarters for UAH’s University Playhouse, I had taken this organization from debt to profit, and within two more quarters, based on the money taken in at the box office for productions, the drama board was able to move the productions from the free, campus gymnasium to the Von Braun Civic Center theater in downtown Huntsville which we rented for the dates of each production. Work history ---------------- • May 2013 to present Semi-retired. I accept part-time, freelance writing and editing work only. • November 2011 - April 2013 Removed myself from employment in order to take care of my mother as she aged and then fought cancer. • June 2011 - November 2011 (part-time, short term contract) Researcher and database administrator Perdue Law Offices, Winchester, KY • 14 years, 7 months Worldwide Information Developer (5 years, 10 months); Senior Worldwide Information Developer (8 years, 9 months) [Senior technical writer and other skills (including editing). On loan to the Lexmark Marketing Department for various research assignments and marketing writing assignments. Performed as training coordinator; see training section. Performed as survey developer. Lexmark International, Inc., Lexington, KY • 7 months Marketing Coordinator Quest Engineers, Inc., Lexington, KY • 7 years, 5 months (full-time employee) 5 months (on-call employee) Senior Technical Writer PDR Information Services, Lexington, KY (PDR was an in-house publications agency which loaned me to IBM and Lexmark to be an on-site contractor for 4.5 years during my 7.5 years of employment which included writing for many clients including IBM locations throughout the USA.) Internships or elected offices ---------------------------------- • One semester Assignment editor Madison Magazine (a daily, local cable TV show at Eastern Kentucky University), Richmond, KY [Recommended by professors for this campus position.] • Two years and one quarter Publicity/Public relations chairman, drama board member, and secretary for University Playhouse at the University of Alabama in Huntsville. [Elected to the campus board. Recommended by a professor for the PR position.] Education ------------- Degree: B. A. in Psychology and Elementary Education (two majors) Institution: University of Alabama in Huntsville Grade Point Average: 2.14 out of 3.0 Degree: B.A. in Public Relations Institution: Eastern Kentucky University in Richmond, KY Grade Point Average: 3.93 out of 4.0 Memberships, certificates, honors, and awards --------------------------------------------- • Member of Psi Chi, National Psychology Honor Society • Member of Alpha Epsilon Rho, National Honorary Broadcasting Society • Member of Mu Alpha Theta, National Math Honor Society • Hold a restricted radiotelephone operator license from the Federal Communications Commission • Selected by Lexmark management to represent Information Development at the International Society of Technical Communication Conference held in Toronto, Canada (1997) • Lexmark “Make it Happen” award winner for outstanding work for the Blue Angel Award for German customers (2009) • Member of the Society of Technical Communication while employed at PDR and Lexmark. Society of Technical Communication (STC) awards --------------------------------------------------------------- 1999 – Lexmark Optra S User’s Guide; Lexmark Optra Color 45 User’s Guide 2000 – Lexmark Optra M410 User’s Guide; Optra M410 Quick Reference Card 2001 – Lexmark Optra M410/M412 User’s Guide 2002 – Lexmark W820 User’s Reference on Publications CD 2004 – Lexmark T630, T632 User’s Reference on Publications CD 2007 – Lexmark 9300 Series User’s Guide; Lexmark X940E, X945 Setup Sheet (See www.stcmidtenn.org/newsletters/PDF/?January2008Communique.pdf on page 3 and http://www.stcmidtenn.org/competitions/2007awards.pdf on page 1.) Creative writing ------------------- • Essay editor for the Lee High School literary magazine. • Member of the Lexmark Creative Writing Group from 1998-2001. • Leader of the Lexmark Creative Writing Group from 2001-2004. • Member of the Winchester Writers’ Group from 2010 to the present. • Presented several works of poetry at the 2011 Kentucky Writers’ Day Celebration in Danville, KY on April 16, 2011. • Published author of two short stories in soon-to-be released anthology called “Before the Ninth Life” being published and edited by Anne Congleton, an award-winning playwright and author of Richmond, Kentucky. Community involvement ------------------------------ • Active in Lexmark Habitat for Humanity builds for four Lexington, Kentucky builds during 1999-2008 • Lexmark International, Inc. United Way Canvasser 2002 • Lexmark International, Inc. United Way Volunteer 1999-2008 Systems proficiencies --------------------- Adobe Acrobat Distiller 7.0, Adobe FrameMaker 6.0 and CudSpan tools, Adobe Acrobat Professional 7.0, Arbortext Editor 5.3, Conversational Monitoring System (CMS), IBM BookMaster and ProcessMaster, Jasc PaintShop Pro Version 7.0, Jasc PaintShop Photo Album 5, Lotus Notes 6.5, Microsoft Office Excel 2003, Microsoft Office PowerPoint 2003, Microsoft Office Word 2003, Microsoft Paint Version 5.1, Microsoft Picture It! Premium 10, Microsoft Windows XP and 2000, ThumbsPlus 4.0, Vasont 11.6
Winchester, Kentucky, United States