Freelance Illustrators : Johannesburg, Gauteng

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3.0 2 Skills

$1 Rate/Hr

Hello there, This is Jinny Na Srito, Director of Business Development at Vidaao.com, I noticed that you have placed a project here and wanted to reach out to you for an alternative solution to being able to find top quality video producers at the best prices. Vidaao is an online marketplace and project management platform for enterprise video. From our premium international network of 500 creatives, Vidaao recommends 5-7 high quality professionals within 24 hours of you posting your creative brief (only 20% of creatives who sign up to our site actually are selected to be on the network as opposed to many websites who accepts all freelancers). On average, you can expect to save 30% on your video production costs. Our videos range from $1000 to $6000 and our creatives can do edit only, shoot only or the full video depending on your preferences. Our project management platform is tailored for video. For example, entire teams can comment on rough drafts in one location. No more emails and Drop Box! Vidaao has worked with clients like Invesco, PR Newswire and Carnegie Hall. Watch our video: http://www.vidaao.com/vision. We specialize in company promos, product demos, event videos and customer testimonials used for marketing. The request for proposal and platform is completely free. I would be happy to walk you through the platform should you be interested. Please feel free to reach out to me at jinny@vidaao.com or 929.245.6916. Yours, Jinny Na Srito | vidaao 353 W 48th St. Suite 421 New York, NY 10036 (929) 245-6916 jinny@vidaao.com www.vidaao.com

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2.5 2 Skills

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BIOGRAPHICAL DETAILS NAME/SURNAME: CHESNA ALEXANDER ADDRESS: MITCHELL'S PLAIN 7798 CAPE TOWN 8000 D.O.B.: 01/03/1980 ***: FEMALE MARITAL STATUS: MARRIED NATIONALITY: SOUTH AFRICAN LICENCE: CODE 08 HEALTH: EXCELLENT LANGUAGE: ENGLISH /AFRICANS/ GERMAN ACADEMIC DETAILS TERTIARY EDUCATION: INTEC COLLEGE COURSE: INDUSTRIAL PSCHYCOLOGY (Certificate) TERTIARY EDUCATION: Home Study College COURSE: ASTRONOMY (Certificate) SECONDARY EDUCATION: WESTRIDGE SENIOR SECONDARY (GRADE 12) SUBJECTS: ENGLISH (HG) AFRIKAANS (HG) GERMAN (HG) MATHEMATICS (HG) BIOLOGY (HG) TYPING ACADEMIC ACHIEVEMENTS Matric Top Ten Academic Achievement - '97 Sports Excellence - '97 Inaugural Talent Showcase - '97 U.C.T Mathematics Olympiads - '97 WPSSSU: Athletics - '94 WPSSSU: Gymnastics - '94 WORK EXPERIENCE 1. EMPLOYER: ROYAL CAPE MARINE cc PERIOD: May 1998 till September 2000 OCCUPATION: RECEPTIONIST/ADMIN CLERK 2. EMPLOYER: Sun International GrandWest Casino and PERIOD: Entertainment World: Training from October 2000/Employed 15 December 2000 till 25 June 2004 OCCUPATION: MVG Supervisor Dec 2000 till Oct 2001 Slots Floor Supervisor Nov 2001 till Aug 2002 Slots Prive Supervisor Sep 2002 till Sep 2003 Slots Shift Manager Oct 2003 till June 2004 3. EMPLOYER: Century Casino - Caledon Hotel, Spa and Casino PERIOD: July 2004 - March 2006 OCCUPATION: Slots Shift Manager/ Bar Service Manager 4. SELF-EMPLOYED Network Marketing (Herbalife) PERIOD March till present 5. EMPLOYER: Fusion Outsourcing Services (Call Centre - Insurance industry) PERIOD: July 06 till 31 March 2011 OCCUPATION: Customer Services Advisors July 06 -Sept 07 Customer Service Mentor 1 Oct 07 - 31 Oct 07 Customer Service Team Leader Nov 07 – Jan 09 Sales Team Leader Jan 09 to Dec 10 HR Assistant Jan 11 to March 11 References ROYAL CAPE MARINE Rene Smith (Accountant) 082 815 6926 GRANDWEST CASINO Jean-Pierre Morton (Assistant Slots Manager) 082 908 8908 CALEDON CASINO Hayley Brugger (***. Operations Manager) 082 456 8719 FUSION OUTSOURCING Yolande Van Huyssteen (Customer Service Manager) 084 5539087 COMPUTER PACKAGES Westridge Senior Secondary School LOTUS 1-2-3 MS WORD MS EXCEL Royal Cape Marine MS WORD & EXCEL POWERPOINT GrandWest Casino: CMS (Casino Management System) Caledon Casino DACOM SGM FIDELIO Fusion Outsourcing DISC Premier HR TotalView Cecil Avaya Contact Centre Management System (CMS) Outlook TRAINING OBTAINED Royal Cape Marine: Venus switched board system Siemens 34 x 8 switchboard system GrandWest Casino FICA, Guest relations Environmental Management Systems Industrial Relations level 1-2-3 Responsible gambling level 1-2 Performance Management Systems Management Development Program Situational leadership Employee Assistance Program GRIPS, the ***** Manager AIDS training Caledon Casino Aristocrat SGM Credit card fraud Train the trainer Fusion Outsourcing Coaching Skills Situational Leadership Financial Services Act (UK version of FAISE) Organisational and Management process in Contact Centres Word intermediatry HUMAN RESOURCE DUTIES RESPONSIBILITIES SKILLS ACQUIRED Training and Development In-house training programs and procedures Rosters - Head count vs. business levels Assist with IR issues Payroll Developing effective Assessment programs Accurate attendance records Leadership styles and readiness levels Checking employee time-sheets for accuracy Analyse and resolve performance problems Monitoring leave, sick and absenteeism Charge and chair disciplinary enquiries Conduct regular team meetings Monitor target and incident reports Ensure that all IR legislation and agreements are met Time management Actively involved in team building programs Developing team building programs Drawing up Work Place Skills plan for department Recruitment and selection of employees Equity and succession planning Communication strategy Effective listening techniques Facilitating customer service training OPERATIONAL DUTIES RESPONSIBILITIES SKILLS ACQUIRED Shift reports Fault finding and handling of corrections Hourly activity report Slots machine reports and statistics Machine activity report Using the progressive formula to ensure the Cash reconciliation report closing provision is correct Emergency clearance Monitor machine low revenues Balancing Smart Card account (Finance) Auditing department telephone costs Food and Beverage account report. Assist with ICS changes Assisting with self exclusions of guest Monitor smart card system errors Effectively using man power by allocating staff Smart card knowledge to areas of their expertise Coins and token machine knowledge Monitoring service levels vs. number Handle dispute diplomatically of machines being played Strategic planning Checking meter readings after clearance Manning studies CUSTOMER SERVICE TEAM LEADER DUTIES RESPONSIBILITIES SKILLS ACQUIRED First Call Resolution Ability to do monthly performance reviews Meeting department KPI's coaching skills to improve performance Monitor and manage team achievement of KPIs matching individual needs to business needs Performance related bi-annual appraisals Manage organisational changes into the team Manage under performance, misconduct, Manage verbal complaints before they become formal complaints Absence and disciplinary issues ADMINISTRATIVE DUTIES RESPONSIBILITIES SKILLS ACQUIRED Arranging Accommodation Reservations and appointments Booking Golf Courses Faxing and Filing Hiring of Cellular phones for foreign vessels Querying hotel accommodation Invoices Sending documents via DHL Dealing with PORTNET applications and permits Monthly stats report Calculating average call time versus staff on hand MARKETING AND PROMOTIONS DUTIES RESPONSIBILITIES SKILLS ACQUIRED Authorising complimentary Food & Beverage Department promotional statistics Ensuring MVG data is accurate MVG (Most valued guest) queries Ensure all staff promote and maintain friendly Points redemption reports , helpful, professional and knowledgeable MVG Stock takes Behaviour at all times Interviewing Jackpot winners Attending social events Response to guest complaints/comments Creating effective policies and procedure Maintain excellent relations with all guests Player tracking reports Assisting with Promotional Ideas F&B SERVICE DUTIES RESPONSIBILITIES SKILLS ACQUIRED Rosters - Head count vs. business levels Budgets Ordering stock Work out commissions to be paid Monitoring stock and banking variance IN CONCLUSION I am an open minded individual who believes that there is always a solution to any and every problem. The skill is to find that comfortable medium then apply it respectfully and diplomatically. My skills are guided by discipline, determination and dedication. I would like to obtain a permanent position in your well-established company, where I can find myself interacting with numerous people, in a place where I can always learn more and improve on my current abilities. My main objective is to make a difference