Freelance Embedded Systems Programmers : Carrollton, Texas

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Andre Coetzee - Freelance Telemarketing & Creative Writing
1
Kudos
3.5
2 Skills
$30
Rate/Hr
I am self-motivated, well-organised and a natural communicator, leader, facilitator and trainer. My commitment and passion will be an asset as will my energy, flexibility and personality. I have the ability to work and report at all levels and have vast experience in Customer Service, Telesales and Training. Certificate of Competence: Train the Trainer (ETDP SETA; Services SETA) 4/01/2011 U/S: 117870 U/S: 117871 Assessor (ETDP SETA; Services SETA) 2/02/2011 U/S: 115753 Certificate of Completion - Performance Appraisal Workshop (2010) HRST Certificate of Completion - Customer Service (2009) SA TeleLink Certificate of Completion - MS Excel Advanced 2007 (2009) Capital Campus Certificate of Completion - Customer Service Excellence (2007) SA TeleLink Certificate of Completion - MS Word Advanced (1999) Dimension Data Certificate of Completion - MS Word Introduction (1999) Dimension Data Certificate of Completion - Technical Training Océ 9200 (2000) Minolco Certificate of Completion - Prisma Flow 2.2 (1999) Océ Certificate of Completion - Basic JCL (1999) AST Certificate of Completion - Windows 95 (1996) Academy of Learning Aug 2009 – Nov 2010 SA Warranties (Pty) Ltd (underwritten by Regent Insurance Company) Manager: Customer Services Department; Job Description Deliver of company objectives through the effective management of a team consisting of 4 Client Liaison Officers. Working closely with senior management to develop and implement a Customer Relation Management system. My role covered operations, man management, leadership, recruitment and training within the Contact Centre environment. Responsibilities: Implement and or management of the following: Department procedures and processes Managing Policyholder complaints Communicating with the offices of the Short-term Insurance Ombudsman Implementing Goldmine CRM system to record and monitor complaints and enquiries Quality Assurance on outgoing and incoming call handling Drafting of scripts for Customer Liaison Officers Liaise with Financial Institutions of which include: ABSA and IEMAS Training Facilitation (Products, processes and procedures) Apr 2006 – Aug 2009 SA Warranties (Pty) Ltd (underwritten by Regent Insurance Company) Manager: Telesales; Training & Customer Care; Job Description Deliver of company objectives through the effective management of a team consisting of 13 Telesales Consultants and 1 Administrative Assistant. Working closely with senior management to develop and implement significant and robust forecasting, reporting and supporting procedures to ensure continued growth, this includes both retention and generation of business opportunities. My role covered operations, man management, leadership, recruitment and training within the Call Centre environment as well as in the Company. Responsibilities: Implement and or management of the following: Telesales Staff Incentive Scheme Company Staff Warranty Scheme Department procedures and processes General workflow Quality Assurance on outgoing and incoming call handling Compile and monitor sales statistics Drafting of scripts for telesales executives Liaise with Financial Institutions of which include: ABSA, Wesbank and IEMAS Training Facilitation Jun 2005 – Apr 2006 SA Warranties (Pty) Ltd (underwritten by Regent Insurance Company) Telesales Consultant – Telesales Department Job Description Assist senior management in the development of a new department and promoting new business. Internal Training of Call Centre Staff Skills Development for all SA Warranties staff Quality Assurance Management of Quality Assurors in all the Call Centres Responsibilities: Renew expired policies: Communicating via SMS, Telephone, Fax and E-mail Handling related product enquiries: Inbound Calls Supervisory responsibilities: Reporting to Senior Management Internal Training of Call Centre Staff & Skills Development for all SA Warranties staff Quality Assurance Management of Quality Assurors in all 3 the Call Centres Additional Responsibilities: Implement general sales procedures and processes for the Telesales Department Implement new payment systems (In tandem with Management) Assist in planning and structuring the department and drafting of scripts Manage bulk SMS files and general workflow within the Department Quality Assurance: Workflow and Client Communication Liaise with Claims, Marketing and Banking Department Compile statistics for Management Projects Completed: Initiating the Training Program for Telesales Staff Telesales Database: Design, Implement and Administrate Implement Telesales Database on Maven System (In tandem with Websoft) Feb 2005 – May 2005 Self-Employed Reason for Leaving: Greater challenge Client: The General Secretary, office of the Statutory Council for Printing, Newspaper and Packaging Industry Responsibilities: Design and Develop of official documents in Acrobat format Design and Develop electronic forms and templates Liaise with The General Secretary Client: HASSO (Software Development) Responsibilities: Assist in Project Management of various Projects Direct telephonic marketing of Hasso Software products General Office management Personal Assistant to Annamarie Potgieter HASSO Client Base: Momentum RMB Private Banking ABSA Brokers FNB Brokers Crayon Kids Kidz Brainpower (Dr E Calitz) Client: Cor Potgieter (Inspector for the Financial Services Board) Responsibilities: Scan and Electronic Re-organise of Legal Documents Indexing of Files on Adobe Acrobat and MS Excel Jul 2004 – Feb 2005 Call Centre Consultant – Financial Services Board (Emmanuels) Reason for Leaving: Temporary Assignment Responsibilities: Inbound Calls Outbound Calls (Follow up on Client Queries) F A I S Act Registration of Financial Service Providers Handle F A I S Registration Queries Communicate with Various Departments in FSB before Directing Client Complaints E-Mail: Receive and respond to client queries Highlights: Self Initiated: Call Centre Procedure Manual; Compile and Implement Self Initiated: Dynamic Excel Contact Directory; Compile and Implement Jun 2002 – Jun 2004 Surface Mount Feeder Technician – Alternative SMT United Kingdom Reason for Leaving: Temporary Assignment in United Kingdom (London) Supervisory Responsibilities: (1 Member of staff) Stock control of feeder parts Train new Staff General Responsibilities: (1 Member of staff) Refurbishment of Surface mount feeders Packaging of feeders Non-technical refurbishment of Fuji/Quad/Universal surface mount machines Packaging of Fuji/Quad/Universal surface mount machines Feb 1999 – Jun 2002 Media Specialist (Senior Logistics Controller) – Dimension Data Reason for Leaving: 2-YEAR Gap - Travel to UK Managerial Responsibilities: (6 Members of staff) Meeting SLA (Service Level Agreement) requirements General management of printing environment (supervisory) Training members staff Supervising the printing of all daily / weekly / monthly mainframe related jobs complying to required quality standards Managing and liaising with suppliers and service providers Execute ad hoc user requests related to mainframe printing Complete stock control and management thereof Continuous and effective update of monthly and or weekly reports for Department Managers Print server administration and configuration (incl. Upgrades and training of staff) Resource Management and prevention downtime QA (Quality Assessment) of production line Develop and design of statements, letters and or other documents to specification for National / International Client base Client Liaison: Liaise with Saambou Bank Marketing Managers/Director Assist end users with day to day operations of Prisma Flow system and Océ printers Assist in Stages of implementation during projects relating to Prisma Flow system and Océ printers Assist Project Manager with technical research in the printing environment Assist Project Manager with annual Budget planning Highlights: IT Department Centre Procedure Manual for ISO Certification; Compile Continuous market research: Optimise printing environment Service Providers: Brinrod (Paper Supplies) Mail U Nique (Fold and post of statements / letters / brochures) Xerox SA Minolco (Océ SA) Feb 1998 – Feb 1999 Computer Operator – Dimension Data (Saambou Bank Project) Promoted to Senior Computer Operator Operational Responsibilities: Monitoring of various systems: AWD / SASWITCH / POSTILLION / PICK Operating on Production and Development TSO systems Monitoring Batch jobs via Control M Call Centre Responsibilities: Logging calls for faulty printers, terminals, air-condition units, etc. Suspending lost or stolen ATM cards on WINNET system Training new Junior Operator staff Mar 1997 – Feb 1998 Junior Computer Operator – Dimension Data (Saambou Bank Project) Promoted to Computer Operator Operational Responsibilities: Handling of all magnetic media Printing of all daily / weekly / monthly mainframe related jobs and distributing it to the relevant Saambou users Call Centre Responsibilities: Logging calls for faulty printers, terminals, air-condition units, etc. Suspending lost or stolen ATM cards on WINNET system Dec 1996 – Feb 1997 Temporary Technical Assistant – South African Wheat board Reason for Leaving: Temporary Assignment Responsibilities: Categorising types of wheat Quality tests on certain types of wheat Data capturing in relevance to the different types of wheat References: Current – SA Warranties (Pty) Ltd Steve Smith (General Manager: Marketing) +27(0)11 417 0300 Previous – Financial Services Board Russell Michaels (Head of Communication and Liaison Dept.) +27(0)12 428 8000Knowledge Base: Software and Operating Systems: Adobe Acrobat 6.0 Prof Advanced 2 years Adobe Acrobat 4.0 Advanced 2 years Adobe Photoshop 7.0 Intermediate 1 year Corel Draw 10 Intermediate+ 2 years Dreamweaver MX Intermediate 1 year Goldmine Premium Edition Intermediate 1 year HP Precision Scan Advanced 2 years MS Word Advanced 10 years MS Outlook Intermediate+ 10 years MS Powerpoint Intermediate+ 7 years MS Publisher Intermediate 1 year MS Visio Intermediate 1 year MS Access Intermediate 4 years MS Excel Advanced 10 years SA Warranties System (Maven) Advanced 5 years Unicentre TNG AHD Intermediate 2 years Windows 95 Intermediate+ 4 years Windows 98 Intermediate+ 4 years Windows 2000 Intermediate+ 3 years Windows XP (Home/Prof) Intermediate+ 4 years Windows 7 Intermediate+ 2 years Apple OS X 10.6.6 Beginner 1 year WS FTP 95 Intermediate 2 years Server: Solstice PC Xware 4.01 Intermediate+ 2 years Mainframe: MVS OS/390 Intermediate 3 years JES2 Intermediate 3 years CICS Intermediate 3 Years TSO Intermediate 3 Years ISPF Intermediate 3 Years VTAM Intermediate 3 Years Control-M Intermediate 3 Years Control-T Intermediate 3 Years Control-O Beginner 1 Year Hardware: Apple Mac Xerox 6490 PRINTER (s) Océ 9200 PRINTER (s) Océ 8460 PRINTER (s)
Gauteng, South Africa
Bhupendra Lama - Freelance Art & Drawing
0
Kudos
3.0
2 Skills
Ask
Rate/Hr
i am an artist . i hve knowledge in art and painting.i can do potraite, landscape and wall painting. i know decoration in painting base on the wall.i m working in emirates palace hotel abudhabi as painter and decorator since 3yrs
Abu Dhabi, Abu Dhabi, United Arab Emirates
Dwayne Cain - Freelance Photo Editing & Graphic Design
0
Kudos
3.0
2 Skills
Ask
Rate/Hr
Been in love with photography since I was 10. I am self taught in film as well as digital. No formal trianing in an art school but everyone I know says my prints are the best they have ever seen. I have done weddings and some portrait work and even a pretty good share of product photography but my real love is nature. Nature is one place I can be with my camera and feel at one with the world.
Paris, Tennessee, United States
Gordon Hayward - Freelance Sculpting & Digital Art
0
Kudos
3.5
2 Skills
$25
Rate/Hr
Gordon is a sole proprietor whose primary business is based on creating art works as commissioned by clients. While his specialty lies with creating sculptures in clay and mixed media, he also has extensive experience with creating paintings and working with digital media. Art works can be based on specific custom requirements by clients or non-specific generic works that allow for the exercising of artist licence.
Melbourne, Victoria, Australia
Delia T. - Freelance Article Writing & Blog Writing
10
Kudos
5.0
2 Skills
$10
Rate/Hr
I am seeking a steady, reliable writing position. My writing is original and exceptional compared to the quality of other writers' work. Currently, I have a great deal of time on my hands and can complete a large amount of work. My turnaround time is roughly 24-48 hours for 4,000 words. I have attached my writing samples.
Houston, Texas, United States
Angelita Renteria - Freelance Proofreading & Legal Translation
0
Kudos
3.5
2 Skills
$65
Rate/Hr
Over the course of my career, I have worked for nonprofit organizations, state government and law firms. As a solo practitioner in the State of Wisconsin I am looking to supplement my income with freelance proofreading and/or writing jobs. My experience includes: - Legal document, drafting, editing, and preparation - Grant writing - Project proposals - Professional journal article editing - Marketing flyers and press releases I am also interested in working on other types of projects, such as: - Book writing - Blog writing - Screenwriting - Fiction writing
Waukesha, Wisconsin, United States
DeceptiveDesign - Freelance 3D Animation & 3D Graphic Design
0
Kudos
4.0
2 Skills
$18
Rate/Hr
Deceptive Design Studio is United States based Digital Design Studio. We have over 18 years of experience in graphic design, photo editing and manipulation, video editing, and visual effects. Our key programs include: Adobe Photoshop, Adobe After Effects, Adobe Premiere and various 3d software among others. We handle every job with professionalism. We look forward to working with you!
Riverside, Illinois, United States
Brittany Hillan - Freelance Fiction Writing & Article Writing
0
Kudos
4.0
2 Skills
Ask
Rate/Hr
I have years of experience in writing. I have written for an online magazine, a newspaper and even freelancing for a search engine optimization company. My writing has personality and is informational at the same time. I thoroughly research subjects so that I can proficiently deliver quality work. I have also worked in the customer service world for years and can help anyone with their customers and helping meet their needs. As a secretary or assistant, I go above and beyond to relieve stress and take care of everything. I can help anyone with their office needs.
Salt Lake City, Utah, United States
Morisato - Freelance Digital Art & T-Shirt Design
3
Kudos
4.0
2 Skills
$12
Rate/Hr
I'm a digital artist, capable of working quickly under deadlines. Have hundreds of hours experience using Adobe Photoshop CS 2 through 6, Adobe Illustrator, and Manga Studio EX5. I'm available practically all hours of the day if I'm not working on prior commissions. I'm very friendly and easy to get along with. When working, I record all of the progress. From sketches, to completion. This is done to give you an Idea of how I work, as well as for you to see the exact amount of time I spent working on your project.
Philadelphia, Pennsylvania, United States
Lyndsey Lewellen - Freelance Book Design & T-Shirt Design
185
Kudos
3.5
2 Skills
Ask
Rate/Hr
Lyndsey Lewellen is a graphic designer and artist. She excels in multiple specialties of art including cover art for novels and author swag for promotion. Please send send commission requests to lewellen3 @ gmail.com (with no spaces).
Dallas, Texas, United States