Freelance Digital Artists : Mesa, Arizona

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3.0 2 Skills

Ask Rate/Hr

Hi my name is Donell Williams. I am 23 years old and I am attending Old Dominion University, I am currently studying Journalism. I have written my school paper The Mace and Crown. I enjoy creative writing, and fiction writing. I am very knowledgeable in music and I keep up with the most current trends in all genres of music.

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4.0 2 Skills

$10 Rate/Hr

Nikki Chadha 2507 Karen AVE, Las Vegas NV 89121 Phn:- 7028327695/7027208536 E-mail nikkimanhas@gmail.com /DOB: 12th April 1982 Achievements • Won ‘The Class Of 2011’ Award as the best AM In the month of Jan 2012 for Consistence performance in 2011. • Won the Best Team Award in the last Quarter for introducing a new training concept in association with the V and A team. • Was recognized as Best Performer Training 2009-2010. • Received appreciation from the clients on several occasions across site which include: North American Health Desk (Okhla,Delhi) Apria Healthcare provider (Thane, Mumbai) and Barclays Online Banking (Malad) • Was promoted from an Advisor to a Trainer in a span of ten months after working with Barclays OLB and an advisor. PROFESSIONAL EXPERIENCE June 2011 to Jan 2013 Serco Global Services Mumbai Training Manager • Managing a team of Trainers training new hires for Lumo Energy (Core and Process Training). • Managing Core Training for Thane site (Apria and Equifax). • Ensuring resource planning and management for the batches as per the ramp. • Working on Customer Satisfaction projects for various processes like Apria and Lumo Energy. • Ensuring low attrition in batches. • Responsible for maintaining “WLC” (Wins Learns and Changes) reports for all processes across Intelenet with regards to Process Training and gauging effectiveness. • Ensure that all Service Level Agreements (SLAs) are met consistently. • Create Monthly / Batch on Batch Efficiency and Effectiveness Dashboards for each client serviced • Handle the administrative as well as functional reporting of all the Senior Training Officers and Training Officers • Responsible for grooming Trainers across processes on Training Methodology, presentation skills and behavior. • Managing the Australian clients for Lumo Energy and the American clients for Apria Healthcare. • Content development and re-vamping for various processes. November 2008 to May 2011 Intelenet Global Services Mumbai Core Trainer • Training new recruits on core content for American, Australian and British processes. • Refresher trainings conducted for OLB, Apria, VCC, VE. • Worked with North American Help Desk (NAHD) and Apria on floor support and feedback. • Was given an opportunity to be a part of the process transition and set up (Apria) from Mahape to Thane. • Designed content for core training for Apria (American Process) • Single handedly designed content for need based refresher trainings for clients like Online Banking and Apria. • Responsible for maintaining new hire training yield reports for the trainers in Thane and Gurgaon. • Auditing reports for all batches running in Thane and Gurgaon for all trainers training for Apria. • Creating Voice Coaching plans for the VCs in Apria • Co-developed and conducted Train the Trainer (TTT) programs for the Apria VC team in Thane and Gurgaon. • Participated actively in training resource allocation to meet Induction, new-hire and refresher training requirements for Apria Thane and Gurgaon.

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3.5 2 Skills

$12 Rate/Hr

I work in Food Service, I have been working there for almost 3 years, I have little experience with Freelance work from Upwork.com and Freelance.com, I am a high school graduate this year in May 31st, 2018