Customer Response Freelancers : North Carolina

0 Kudos

4.0 2 Skills

$95 Rate/Hr

I am a marketing executive with more than 20 years experience in branding, advertising, public relations, copywriting, design, web development, licensing, and social media. As a marketer and as an entrepreneur, I am an enthusiastic self-starter with a strong initiative and ability to thrive in a growing environment. With 20 years experience working in a variety of roles as an Internet entrepreneur, marketing and pubic relations consultant, and as a marketing executive for a consumer products manufacturer I have fine-tuned my project management skills, honing in on being resourceful and strategically creative within tight time and budget constraints. I am capable of developing, leading, and driving marketing strategy and programs across many different marketing communication channels, including brand management, advertising, public relations, direct mail, web, and social media. Fluent with social media platforms such as Facebook, Twitter and Pinterest, I have experience in building a significant following online, and in reaching out to current and new markets through blogging & writing. My writing skills extend beyond social media and the web to printed materials and public relations where I have built relationships with editors from national publications, obtaining free and highly visible placement for products. I have impeccable written and spoken communications skills, and have a strong aesthetic sensibility in visual design. I am customer and brand sensitive, and am able to spot new opportunities and innovate around them. In short, I am driven, creative, and strategic. I am excited by how great marketing can position a company and help it grow. There is nothing that I love more than rolling up my sleeves, thinking outside the box, and having fun by doing great work. Sincerely, Jacqueline

0 Kudos

4.0 2 Skills

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I am a free-roaming graphic designer. I provide ideas and solutions and because a freelance agent enjoys the various benefits of freedom, I pass them on to my clients. These include cheaper prices, more flexible time periods, and a more personable business relationship.

2 Kudos

4.0 2 Skills

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TECHNICAL INVENTORY DOJ Security Clearance Operating Systems: Windows XP, Server 2003, Server 2008, Vista, Windows 7, Linux Software: Office, Adobe Photoshop, Dreamweaver, GoLive, WordPress Programming Languages: VB.Net, Html Databases: Access EDUCATION Bachelor of Information Technology American InterContinental University Hoffman Estates, IL Graduated: March 2008 PROFESSIONAL EXPERIENCE IT Operations Manager July 2009 – Present LSU Baton Rouge, LA • Provided telephone technical support, web content support and basic PC and network administrative support. • Provided telephone technical support for system users in a call center environment. • Supervised students who staff the tech support center. • Assisted in selection, training, and maintaining tech support resources. • Documented technical problems and solutions for use as internal Tech support manuals and provided follow-up and research for escalated client support issues. • Handled reception and conversion of content to various web-accessible formats, including Portable Document Format (PDF) and XHTML. • Published and reported converted content. • Maintained graphics, usability, and accessibility integrity for web site and assists with quality assurance testing during non-peak hours. • Assisted primary network administrators, on an as-needed basis, with operational support issues during non-peak hours. • Troubleshoot systems and network connectivity, testing and deployment of new systems, developing and implementing process improvements. NOC Administrator August 2008 – July 2009 Lamar Digital Baton Rouge, LA • Maintain databases and key systems. • Monitor digital billboards for errors and submit service calls when needed. • Monitor, maintain, and setup network connections. • Install and maintain software remotely through VPN networks. • Monitor and maintain key systems and applications. • Assist users remotely with hardware/software issues. Technical Support Representative March 2007 – August 2010 Cox Communications Baton Rouge, LA • Evaluate, assist, and satisfy customer needs by providing technical support for their services • Scheduled service calls in the database for customers • Educate customers on how to effectively use the products they subscribe to • Troubleshoot customer issues by reinstalling software, configuring TCP/IP settings, firewall settings, email and browser client software, and troubleshoot hardware issues with phone, video, and internet devices. Retail Store Manager November 2005 – March 2007 Verizon Wireless Prime Xpress Baton Rouge, LA • Managed store and employees by implementing policies and procedures to maintain the stores performance and assist employees with closing sales • Achieved monthly goals for employees and store • Developed marketing ideas to promote new location by designing flyers and organizing promotional events • Assisted with the coordination of business to business sales