Freelance Content Writers : Richmond, Virginia

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Juan Lizama - Freelance Content Writing & Medical Translation
0
Kudos
3.0
2 Skills
$25
Rate/Hr
Juan A. Lizama ________________________________________ 2907 Twain Lane Richmond, VA 23224 Cell: (804) 882-6226 Email: jlizama90@gmail.com Alternative: (804) 628-0874 EDUCATION: • Virginia Commonwealth University; Bachelor’s Degree in Mass Communications, Dec. 2002. WORK EXPERIENCE: • VCU Health Systems: English-Spanish Interpreter/Translator,...
Richmond, Virginia, United States
Peter Chen - Freelance Press Release Writing & Content Writing
33
Kudos
4.0
2 Skills
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Rate/Hr
I can assist you with writing, editing for both written works and videos, and various promotional efforts. I am currently the video editor for the Strength in NUMBERS web interview series. youtube.com/user/strengthnum/videos My work has been featured on artist websites including Rekstizzy.com, TheKiddRizz.com , FleetaPartee.com and featured on company pages. I have a passion for...
Richmond, Virginia, United States
Mary Rose Lemons - Freelance Book Writing & Content Writing
0
Kudos
3.5
2 Skills
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Rate/Hr
Description not provided
Richmond, Virginia, United States

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Mark Linder - Freelance Digital Art & Book Cover Design
0
Kudos
4.5
2 Skills
$45
Rate/Hr
Illustrator/Cartoonist/Retoucher/Manager JOB HISTORY Pearson Education Lead Digital Imaging Specialist Provide professional color retouching services and file preparation for press while facilitating the transition from print to digital media. • Restructured the company’s Disability Request system which lead to award winning results in the industry • Mentored other operators in proper use of Adobe software and pre press techniques Simon & Schuster Digital Imaging Manager Recruited, selected, and trained a staff of four in scanning and image manipulation. Interfaced with the design and production staff to streamline workflow. • Key member of department that lowered company overhead by replacing six outside vendors • Increased the overall quality of each project and decreased turnaround time through effective communication with design and production units. • Rendered images utilizing Photoshop and Illustrator for K-8 text and workbooks SOFTWARE Adobe Creative Suite: InDesign, Photoshop, Illustrator, Flash
Ridgewood, New Jersey, United States
Bryan E Miller - Freelance Video Production & Video Editing
1
Kudos
3.0
2 Skills
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Rate/Hr
More than 10 years in Television/ Cable/Video Productions experience. ? Technical expertise in directing, video editing, studio lighting, audio techniques, camera registration, waveform monitors and vector scopes. ? Proficient with a variety of editing software including, but not limited to, Dolby, Sony Video Vegas, Pentium Editing Software and Adobe Premiere Editing Software. ? Experienced with Broadcast and Consumer Pro cameras operations but not limited to; XL-2/GL-2 Canon Mini DVD Camcorders, Panasonic PVGS300 3CCD Mini DVD Camcorders, JVC KY-DZ9/KYLD29W-3-CCD Video Cameras and AG-SVHS (456) Camcorders. ? Responsible for producing cablecast programming including television talk/interview shows, talent search contests, music videos and fashion shows. Programming also included live bands, documentaries, PSA's, wedding videos and special events. ? Proficient in the post production process. This includes reviewing data from production segments, scanning tape into computer data base and dubbing segments into video formats for television broadcast. ? Trained students on video production equipment and taught them basic video production skills including how to shoot their own projects and successfully burn the results on a DVD. ? More than ten years experience as a videographer. Pre-interviewed clients to insure clear understanding of process and results desired. Presented and sold various wedding video packages; shot video and edited final product. ? Refurnish and repair camera lenses for broadcast Lens Repair Company.
Charlotte, North Carolina, United States
Aileen Harrison - Freelance Drawing & Painting
0
Kudos
4.0
2 Skills
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Rate/Hr
I am passionate about art. I have been drawing since the age of 3 and it never feeks like work. I have been en educator since the age of 21 after completing my degree. So not only am I passionate about art but about children too. I am very creative and artistic - I believe the two are completely different qualities. I am also very particluar about a high quality of work and I will go out of my way to go above and beyiond what is required.
Johannesburg, Gauteng, South Africa
Gregory D. Putnam - Freelance Songwriting & Business Writing
1
Kudos
5.0
2 Skills
$50
Rate/Hr
Gregory Putnam Towanda, IL g.putnam@hotmail.com 309-533-3330 Cover I am a certified, practicing Six Sigma Black Belt who has over two decades of experience in project management, process improvement, change management, and instructional design. Seeking challenging opportunity to utilize my vast experience with business processes, including process mapping, VOC plans, and other continuous process-improvement activities. Notable Activities & Accomplishments • Leading major department for implementation of new compliance tool for Asset Risk Management (ARM) tool, focused on Non-Public Personal Information (NPI). o Supporting effort to strengthen a Fortune 50 enterprise’s cyber security. o Created compelling visuals fortifying knowledge transfer. o Mapped semi-annual recertification process for applications, business services, and business processes. o Serving as advisor for development of program’s effective, sustainable governance strategy. • Gained consensus & guided process improvement for gathering critical data among areas across enterprise in one of world’s largest IT departments. o Improvement “calms down” situation where one small team needs to convince diverse areas and departments to take time out from demanding schedules to meet program goals and objectives. o Developed handbook, in support of process improvement, to help business partners more clearly and concretely understand work needed to satisfy ARM Program. o Designed set of 4 integrated processes: • Business process inventory • Application inventory • Application validation process • Application reconciliation process • Increasing process quality & velocity for Chairmen’s Council-sponsored risk-management initiative, while garnering tremendous cost reductions through internal VOC program. o Strengthened top-down strategy by providing core materials. • Led three major (change) projects for Campus Information Technologies and Educational Services (CITES) at the University of Illinois, including three-part VOC plan (student, faculty, staff): o Defined Processes for student IT support: • Employed Lean Six Sigma-based strategy (DFLSS) to design Lync implementation. • Incorporated Information Technology Infrastructure Library (ITIL) implementation. • Introduced Microsoft Operations Framework (MOF). • CITES Attribute Creation Process. • Wrote CITES IT Service Lifecycle. • Devised CITES Services Authoritative Data Flow diagram. • Developed CITES Continuously-Improving Process Flow, as a model. o Created Lync Activation Process in Unified Communications Implementation Program for provisioning and activating Lync users. • Non-Person Account Activation Process. • Wrote Process Performance Model for CEO. • Telephone Use Case diagrams. • Developed Unified Communications Major Outage process. • Mapped Changing Lync Account Process. o Led development of ITIL-based Service Management Environment. • Used Fundamentals Version 3. • Designed processes for all ITIL areas. • Defined Executive-Level New Request Workflow. • CITES Service Desk Incident, Problem, Release, Change Management processes. • Captured Change Management Best Practices. • Worked with executives to create new, $12,000,000 IT Quality Department consisting of three components, process management, quality assurance, and quality control. • Consulted directly with leadership, leading process definition and improvement efforts for SDLC in 7,000+ employee Systems Department. • Managed several IT improvement projects, including Payout Annuity Underwriting, Web Segmentation, Systems Information Retrieval Process, (SDLC) Exception Review Process, Test Center Information Management, Executive Support, Workstation Support, and others. o Savings total roughly $1,670,000 collectively. • Wrote enterprise white paper, titled Developing Effective Standards in a Corporate Environment. • Designed end-to-end process maps and workflows for several major business components. • Ran one of nation’s largest IT department’s first ever Six-Sigma process-definition project (DMEDI) with CEO focus: o Ushered multi-million savings and prevented further outages. • Served as project manager for major manufacturer’s global initiative project, the Quality Initiative, taking international dealers from green-screen technology (AS400) to GUI in Unix environment. o Same project team tackled the Y2K challenge simultaneously. • Led as pre-release manager for major telecommunications company’s $600,000,000, cutting-edge technology project, navigating through two major, cutting-edge, corporate environments simultaneously. o Introduced world’s 1st 4G-Network platform. • Devised process evaluation system based on CMMI and risk mitigation for major insurance company. • Helped write custom CMMi strategy for major insurance company’s IT Department. • Drove Change (process) among major resistance for two global manufacturers. • Co-wrote, directed, and produced business video introducing viewers to Six Sigma methodology by using common pizza-making process. o Easy to follow. o Sold in 4 countries on 2 continents. Project Experience Artech Information Systems 01/2017 to 06/2017 Consulting for Wells Fargo – Chicago, IL Continuous-Improvement Program Lead • Guided all Operations departments through Process Program with executive-level leadership. • Served as ScumMaster for 3 project teams. • Led SAFe activities for 3 project teams. • Attend weekly Leadership Strategy meetings to develop direction and policy. • Oversaw CMMi & ITIL efforts in conjunction with Process Design activities. • Reviewed metrics program for strengthening and improvement. • Designed future-state processes, based off current-state. • Analyzed and assessing metrics and measures. • Reviewed corporate, IT policies. • Managed process mapping teams. HTC Global 07/2013 to 12/2016 Consulting at State Farm Insurance – Bloomington, IL Program Manager/Process Analyst/Technical Coordinator • Guided all departments through Asset Risk Management (ARM) Program. Work with executive-level leadership on daily basis. • Developed inventory business processes & applications. • Determined risk for processes & applications exposed to Non-Public Personal Information (NPI). • Linked NPI processes with their associated applications. • Guided mapping infrastructure of related processes & applications (with other relevant Configuration Items. • Risk-rank all processes & applications, in regards to NPI. • Re-engineered implementation process for improved process velocity and accuracy. • Worked with business partners to design more effective strategy: • Reduced meeting hours and frequencies. • Put expert work directly into hands of exerts. • Focused specific training for specific users. • Employed work sessions, rather than individual, repetitive sessions. • Working with business partners and System’s application owners: • TROUX • Rally • uCMDB • MEGA • ROVR • Mingle • Visual Studio • Team Services • JIRA • WSSR • ID Generator • Archer • HPAM • Held facilitated sessions with area leadership and Business/Systems (subject-matter experts) SMEs. • Created Application Checklist as a tool to help SMEs determine status as application. • Identified gaps in processes & training. Diversified Crop Insurance Services 07/2012-12/2012 National Training Manager • Started with 1 report and ended up with 3 reports, amidst resistance from analysts & experts who had been with the company from its beginning in the mid-90s. • Wrote a future-state white paper, outline steps to be taken to create a customer-focused, process-centric organization. o Gained consensus from directors of corporate departments for regional buy-in. • Developed training guide for insurance new account & claims processing. o Devised training for regions to align for consistency and to cultivate best practices. o Traveled to all 5 regions to establish team identity and set foundation for partnership in future work. • Worked with Processing Team and Underwriting Team to capture and baseline processes among regions. o Based training on common processes. • Created training videos for new Outlook distribution list policies. • Initiated inventory control practices for training room and materials, including monitors, projectors, laptops, video cameras, etc. • Worked with industry vendors to purchase yearly safety training for 200+ employees. • Used blend of tools, including Visio, Word, Captiva, Articulate, Excel, Mind Map. Photoshop. Pro Tech Consulting Services 04/2011-06/2012 Consulting at the University of Illinois - CITES– Urbana Business Analyst/Project Manager • Managed Unified Communication (UC) project - Service Management Process Design (UC-20). o Created a process-definition process, based on Design for Lean Six Sigma (DFLSS). • Designed processes for ITIL Service Management-Based service center. o Incorporated Six Sigma, ITIL, and Microsoft Operations Framework. o Led newly formed team on steps to define this new process. • Designed workflow for Lync provisioning for Unified Communication migration. o Outcomes include development of a baseline provisioning process, to serve as foundation for future UC Services implementation. • Mapped workflow for future-state Lync provisioning. • Mapped workflow for impending Exchange migration. o Map includes preparatory steps based on best practices captured from pilot migration. • Mapped workflow for CITES Service Desk Knowledge Base Process. • Advanced strategy to standardize implementation to diverse, numerable departments: o Designed guide to help users in determining phone line options for types & functions. o Included visuals of pre-set functionality. o Constructed detailed steps that allowed users to configure phone service. o Documented UC Lync-optimized phone devices. • Captured technical data course ownership & flow. • Captured Attribution Creation process, current- and future-states. Access Process Solutions, LLC -- Independent Consultant 2001-2011 Project Work Cybersearch LTD. Business Performance Analyst 09/2009-03/2011 • Managed vendor contracts. • Helping to convert to an outsourcing operation. • Designed standard processes. Inventory Control Specialist 11/2008 –09/2009 Case IH • Brought in for Black Belt and to lead process transition: • Mapped inventory & operations processes. • Collected VOC from customers for process-improvement planning. • Established metrics for effective Just-in-Time (JIT) inventory process. • Conducted Kaizen events • Helped design Kanban system for steel inventory • Improved use of ERP systems. • Worked with executives to determine strategy. • Responsible for improving inventory accuracy. • Guided Change in processes among all manufacturing departments amidst strong resistance. Amdocs 12/2007-09/2008 Release Manager • Served as pre-production Release Manager for Sprint account to deliver $600,000,000 4G telecommunications software for Sprint/Nextel. • Utilized statistics and statistical analysis for overall process evaluation and improvement. • Supported team developing VOC-based standards for ease of use. • Managed any changes to the scope of a release following a formal Change process and obtained necessary approval. • Managed vendor contracts for optimal resource utilization. • Developed strategic partnerships with other teams to effectively communicate, coordinate and execute assigned releases. • Documented and communicated status of the software to stakeholders as needed throughout the release life cycle. • Conducted pre-release meetings with stakeholders to communicate risks and reviewed the deployment schedule and special instructions (back-out procedures and dependencies). • Implemented solid, consistent development and release tactics and executed these tactics consistently over time to ensure successful software releases. • Represented and acted as liaison for the release management team in discussions on release timing, process and strategy with various groups including senior management. • Articulated and presented release management’s process requirements and related strategic goals. • Drove the release planning process and defined best practices and processes for the IT organization to efficiently support major, minor, emergency and off-cycle releases. • Worked closely with Change Control Team to schedule releases. • Determined the readiness of each release based on release criteria provided by the development organization (quality of release, production environment readiness, training and support plans, rollout and back-out plans and risk management plan). • Shaped release strategy and process and drove the implementation plan. • Re-defined and then managed the release process end-to-end, from the planning of release content through to actual release deployment to production. • Presented impact assessment requirements (knowledge transfer) for all release/builds to various internal stakeholders and created detailed implementation/rollout plan along with swim lane for managing deliverables during go-live and dress rehearsal drills. Country Companies 11/2006-05/2007 Business Analyst • Led development of use cases, process flows, & models. • Served as liaison with offshore developers. • Developed software requirements for DRIVE. • Worked with SMEs to develop training. • Created instructor-led training and e-learning sessions. • Gathered customer requirements for internal/external procurement application development. • Led facilitated sessions for User Groups. Allstate 05/2005-10/2006 Instructional Designer/Process Analyst • Worked with executives to determine strategy. • Took over project manager responsibilities in midstream. o Took over team lead role for marketing software implementation in PMI environment. • Led in development use cases, sequence flows and process models in RUP. • Oversaw development of test scenarios using UML. • Guided implementation of internal marketing processes following established scope and timelines. • Introduced Six Sigma tools and techniques. • Utilized statistics and statistical analysis for overall process evaluation and improvement. • Oversaw data collection to ensure quality and timely delivery of accurate data. • Facilitated requirement sessions for specific marketing areas. • Worked as liaison for contractors/vendors. • Developed and designed SDLC bookend process training. • Designed basis for web-based training. State Farm 02/2001-04/2005 Process Trainer/Change Agent • Led/coordinated organizational Change plans for transition to process focus. • Facilitated individual & team understanding of how Process focus benefited customer needs. • Helped roles redefine values and direction. • Communicated appropriate information to appropriate stakeholders at appropriate times. • Used variety of tools & techniques to help guide Change. • Consulted with leadership, leading process definition and improvement efforts for SDLC. • Introduced Six Sigma tools and control charts. • Delivered process training, including process, procedures, standards, policies, and tools. • Single Point of Contact (SPOC) for Six Sigma Interest Group. • Captured current-state processes for executive support activities • Trained analysts on Voice-of-Customer strategies. • Held facilitated sessions for specific Systems areas • Created Web Based Training (WBT) training for same (e-learning & instructor-led). Caterpillar Inc. Trainer/Technical Writer (Consultant 1995-1997 -- Permanent 1997-2001) 05/1995 – 01/2001 • Technical writer for enterprise Quality Initiative, which took worldwide dealers from green-screen to GUI technology in UNIX environment. • Coordinated Quality Initiative effort with Y2K solutions. • Responsible for developing and publishing processes for internal and external publications. • Defined processes for global dealership call center. • Created and designed corporate training for over 2,000 mechanical engineers-turned-authors, Standard Generalized Markup Language (SGML) to meet ISO standards, AIX Workstation, Arbortext (authoring software) and Controlled English. • Developed installation process documentation and delivery for new-release software. • Tested documents on site at worldwide end-user locations. Student 08/1989-05/1995 • Took full-time classes, while working. • Earned bachelors and masters degrees. (Actually received masters in 05/1999) • Taught variety of classes at Heartland Community College. Newman & Ullman, Inc. 02/1975—07/1989 Warehouse Supervisor, Sales Representative • Supervised warehouse operations for paper, food, fountain, chemical distributor. • Redesigned warehouse schematics for conversion to computer. Certifications Six Sigma Black Belt; ITIL Foundations; Agile Coach; Change Management; Daryl Sink Needs Analysis, Instructional Design; Train the Trainer; Power Point Advanced Education Bachelor degree in technical writing, Master degree in teaching technical writing, Illinois State University Technologies Client Server, Host Platforms, Macintosh, IBM, Unix, AS400, AIX,SAN, LAN, WebSphere, Java, Lync, Exchange, EDE, Minitab, SmartTerm, Crystal Reports, ERP, SAP, MRP, Cognos, Microsoft Project, Primavera, Access, Sequel, Office Suite, PageMaker, Word, Arbortext, Excel, Acrobat, Word Perfect, Power Point, Outlook, Windows NT, Notes, SGML, HTML, XML, DreamWeaver, Rally, Hypercard, Front Page, Doc-to-Help, Visio, Paint Shop Pro, Photoshop, Illustrator, Photo Impact, Que Tip, Rational Rose, Clear Quest, TROUX, Archer, uCMDB, WSSR, MEGA, ROVR, HPAM, Articulate, Captivate Structured Methodologies Six Sigma: DMAIC, DMADV, DMEDI; RUP; RAD; ITIL; PMI (PMBoK); Agile; JSD/JSP; CMMi; Project Office (PMO/PMP); ITAR; SCRUM; IEEE Process Framework; Waterfall; ICIS, Black Box, ERP; KanBan; Kaizen; Piaget Stages of Development; Adult Learning Theories; ADDIE; SAM.
Normal, Illinois, United States
Chris Mcduffie - Freelance Logo Design & Horror Art
1
Kudos
3.0
2 Skills
Ask
Rate/Hr
right now i have 2 recording contracts that iam not using , i write poetry very well, i have one contract with majestic records and one with horizon records and right now i need to be heard and i need to make some money, you can get great work from me , iam just asking for a chance.
Jacksonville, Florida, United States
Pat Hidson - Freelance Database Programming & Nature Photography
0
Kudos
3.0
2 Skills
$85
Rate/Hr
Professional Profile Over 35 years of experience in Information Technology and Telecommunications • Strong leadership skills as an IT manager, project manager, advisor, and NAIT instructor • Diverse knowledge of programming languages for mainframe and PC/Client Server environments • Excellent verbal and written communication skills • Strong analytical skills • Excellent facilitation skills in bringing client and technical teams together • Strong skills in defining business needs, documenting business cases, and issuing Request For Proposals where necessary • Proven skills in managing large, and medium, and small projects • Proven skills in determining and implementing innovative technology solutions • Excellent time management skills • Sound knowledge and use of best practices • Excellent team skills Professional Experience ATB Financial, Edmonton, AB Oct 2011 – current Manager – Service Assurance Achievements: • Continued work on expanding the Application Support database into a Configuration Management Database (CMDB) • Created reports for determining the efficiency of about 8 technical teams for review at the morning meetings • Developed procedures and organized staff to oversee the services offered in IT and support of approximately 200 applications with a number of new applications as a result of the deployment of the new CORE/SAP banking system • Assisted teams with the transition of applications from development to steady state Responsibilities: • Develop key measures for measuring existing agreements (SLOs and SLAs) • Develop measurements to be applied to internal support teams and external support teams currently not reporting service metrics and incorporate into overall reporting strategy and reviews • Develop and manage operational dashboards for IT teams and IT partners to publish quality information • Manage real-time queue monitoring and the analysis and reporting it produces • Manage the team through tool and process reviews, ensuring documentation and processes are kept current and communicated • Perform regular reviews with all delivery groups and teams of metrics to identify areas requiring corrective action or improvements • Development, document, communicate, and maintain internal processes as they relate to Service Management, based on ITIL, CobIT, and other ATB adopted standards and methodologies. • Manage staff and perform semi-annual performance reviews ATB Financial, Edmonton, AB Sept 2008 – Sept 2011 Manager – Application Maintenance and Support Achievements: • Organized and trained technical teams for application support duties • Created the Application Support database which is the beginning of a CMDB using ITIL V3 strategies • Worked with a developer to develop the Application Support website which allows for online additions and updates to the Application Support database and allows for viewing of information available on applications, servers, change requests, etc. by all IT groups at ATB • Oversaw a multi-million dollar contract for 3rd party support and development of applications • Managed a staff of two in addition to co-managing staff of about 30 in-house developers for support duties • Participated the creation of company-wide policy and procedures for introducing new applications to ATB and supported by ATB IT and various 3rd parties • Developed templates for Transition to Steady State documentation Responsibilities: • Developed and managed standards and templates for in-house application support • Developed and managed an in-house IT support team of about 30 developers, a triage specialist, and business analyst for approximately 150 applications • Managed the budget and review monthly support provided by IBM in support of approximately 160 applications • Performed semi-annual performance reviews for staff and assist with input into the reviews for 30+ developers performing application support duties • Performed semi-annual reviews with business groups for acceptance of 3rd party software and documentation and set up SLOs with in-house support teams where additional support is required • Worked with Project Managers and developers to walk through transition to steady state documentation Métis Nation of Alberta Association, Edmonton, AB Sept 2004 – April 2008 Manager – Information Technology and Telecommunications Achievements: • Created a 5 year strategic plan to bring IT and the business needs together • Engineered a cross-Alberta data/telecom network through the 17 Métis Employment Services offices • Trained IT staff and implemented ISO9001:2000 standards • Provided guidelines for IT personnel to train Métis Nation of Alberta staff located in head office and in remote offices • Provided and implemented a data/telecom disaster recovery plan • Provided a secure internet/WAN system across Alberta • Provided guidelines and oversaw the replacement of over 150 aged computers, servers, and software • Updated the aging telecom infrastructure company-wide • Assisted with and oversaw the restructuring of a national reporting system, known as Keto, now used by many aboriginal organizations http://www.keto.ca/testimonials/testimonials.html Responsibilities: • Provided expertise to all departments for the purchase of IT or Telecom related equipment and did the purchasing of the hardware and software • Hired and oversaw a staff of 3 and 1 – 3 consultants • Negotiated and oversaw Service Level Agreements with external service providers • Oversaw the asset management system, company-wide telecom system, data processing systems • Created disaster recovery system for data and telecom services and ensured the systems were tested several times a year. • Facilitated client/technical team meetings • Issued Request For Proposals for services and computer/server hardware Northern Alberta Institute of Technology (NAIT), Edmonton, AB Sept 1997 – Sept 2004 Instructor – Computer Systems Technology (CST) Achievements: • Became the first NAIT CST instructor to provide Edmonton businesses with student-built state-of-the-art web-based applications • Designed and assisted with the writing of the project management stream • Provided input into the curriculum changes needed to keep Computer Systems Technology (CST) current with industry needs Responsibilities: • Trained and tested NAIT CST students in various courses • Provided students with opportunities to work and speak with Edmonton businesses in several courses • Within an instructor team, designed and wrote new courses, update existing courses and reviewed and chose text books to meet the changing needs of industry • Designed exams for testing student knowledge • Mentored students • Provided students with opportunities to work in teams and independently Garth Hidson Professional Consulting, Onoway, AB May 1995 – Oct 1999 IT Consultant Achievements: • Provided interfaces between Point of Sale Systems and Accounting Systems • Tested security of mainframe access points remotely Responsibilities: • Through conference calls or face-to-face conferences, analysed clients’ needs • Programmed, tested, documented and implemented systems based upon agreed needs • Provided expertise in upgrading systems security Telus, Edmonton, AB July 1974 – Sept 2000 Senior Systems Analyst and Advisor (last position held of many over 26 years) Achievements: • Developed a critical program guide which prevented unnecessary call-outs of maintenance programmers when a job stream failed • Worked with Telus I.T. staff and acted as advisor for Cincinnati Bell Information Systems staff to produce a state-of-the-art long distance message rating, guiding, and bulk billing system • Received “Employee of the Year” award for writing, developing, and implementing the “Guidelines for Self directed work teams” within a group of 44 business and systems analysts • Received several awards for innovative ideas for the growth of Telus business and Telus staff knowledge • Developed and implemented procedures to transition and remotely maintain bulk billing of long distance messages for all Canadian Telephone Companies processed through a partnership between Canadian and US telephone companies • Decreased the response time from weeks to hours for the conversion of clients accounts through the development of new mechanized processes Responsibilities: • Programmed new applications or modified existing applications in one or more of the 46 programming languages I have knowledge of • Coordinated and facilitated client and technical staff meetings • Created training manuals and trained business and I.T. staff in new programs or procedures • Provided quality assurance checks on programs and data • Provided 24 x 7 on-call support when necessary • Acted in the capacity of advisor to several external telecommunication companies • Worked as a technical liaison between AGT and Edtel prior to merging the two companies • Worked as a technical liaison between Telus and BCTel for the long distance rating systems when creating the applications to convert data from one system to another • Tested the security of data across a network of US and Canadian mainframes to ensure data could not be tampered with Education Masterful Leadership Planning, Masterful Leadership Program, Edmonton, AB ATB Feb 2015 Loyalist Certification Services, Edmonton, AB ITIL Foundation May 2013 University of Alberta – Continuing Education, Edmonton, AB Writer workshop June 2007 QMI – Canadian Standards Association, Halifax, NS ISO 9001:2000 - Fundamentals May 2006 Athabasca University, Edmonton, AB PSYC289 – Psychology as a Natural Science – received an A+ standing Oct 2003 – Mar 2004 NAIT, Edmonton, AB Becoming a Master Instructor Dec 1998 – Apr 1999 NAIT, Edmonton, AB Computer Systems Technology Diploma (PC and server based courses) – graduated with honours Sept 1994 – Dec 1996 AGT, Edmonton, AB Programmer Training in Data Processing – (mainframe and mini based courses) receiving honours May 1983 – Mar 1984 AGT, Edmonton, AB Service Representative Training Course 1976 Various 1 – 5 day courses in computer languages and management over a 15 year period from IBM, NAIT, Grant MacEwan Community College, On-Line Software. Interaction Associates, Skill Dynamics, PBSC Portfolio of course certificates and diplomas available upon request
Sherwood Park, Alberta, Canada
Jamie Shea - Freelance Blog Writing & Article Writing
0
Kudos
3.0
2 Skills
Ask
Rate/Hr
I’m a 20-something with my eyes on the road. I’ve carved out a path that has focused on process improvement, and skills based education. I manage various levels of uncertainty, by identifying oppourtunity for development, and implementing change initiatives. So what do I bring to the table? A younger perspective. Insight into technology and bridging generational gaps. A hand in customer experience, and measured success in engagement and facilitation of partners - in businesses, NGOs and their respective resources, who can work to serve one another effectively. I am a results driven project manager, with over 8 years of multifaceted experience within a project management role, as well as 5 years combined experience in the corporate sector. I have acquired a proven and measurable ability to build capacity among teams, as well as success in providing leadership to peers. I directly engage with partners on business development strategies to work together in building a comprehensive block of clients. I facilitate group sessions with colleagues and external partners to establish communication strategies and proactive artifices for stability in project timelines. I have a comprehensive set of skills in project proposal preparation and submission, financial management, project planning and timelines, and an ability to garner support from multiple stakeholders. I hold stake in using a specified business model to meet a market need, in order to further and organizational mission and/or contribute to their sustainability - in both the for profit, and non profit businesses worlds. I love the idea of partnership, participation and preparation. As such, I revel in every oppourtunity to explore new business ideas - contact me if you would like to chat
Woodbridge, Ontario, Canada