Freelance Children's Book Illustrators : Ho Chi Minh

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Bach Xuan Truong - Freelance Children's Book Illustration & Digital Art
32
Kudos
4.0
2 Skills
$9
Rate/Hr
Hi everyone, I am an self-taught illustrator. Feel free to take a look at my website here: Website: truongxuanbach.com Shutterstock gallery: http://www.shutterstock.com/g/truong+xuan+bach?rid=1271824 E-mail: truong.xuanbach@yahoo.com
ho chi minh, Ho Chi Minh, Vietnam

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Professional Summary • Healthcare professional with 16 years of Healthcare experience management, billing, project management and information technology experience. • Website: www.remote-consultant.com (CEO/Owner) • EMR experience: Cerner (PowerChart, FirstNet, PowerNote & PowerPlan) , Epic (Cadence, Prelude, Resolute & EpicCare), AllScripts & Athena • Technical training: Instructional designer/developer in both academic and clinical environments. • Implementation & Optimization (Project Manager): Designed, organized and implemented ambulatory Epic implementation. Communicated with IT, Epic Command Center, & Administrative teams to coordinate computers, printers, faxes, staffing, designing, workflow, integrated and validation testing, meaningful use and data conversion. • Scheduled and organized several mock go-lives to identify any data, computer, database or support challenges prior to the scheduled go live date. • Analyst: Identified Cerner challenges due to working in an academic setting with co-signatures (residents & attending physicians). Reporting was not identifying delinquent accounts that were not completed in a 1-2-3-4 sequence. After further research, I identified that many residents and their attending physicians complete documentation in different ways. ED may do 3-1-2-4 based on the case; also if a note needs to be corrected, the attending may forward it to the resident before signing. After compiling a binder of examples and communication with IT, Cerner was consulted to resolve the system inconsistencies. Experience Division of Health Services 12/1013-Present CEO/Owner-Remote Consultant Director of Healthcare Services-American BPO • Facilitate relations with healthcare facilities to provide a staff needs assessment and provide support through professional consultants. • Screen prospective candidates for specific positions, provide Q & A and testing if necessary. • Negotiate salaries based on prospective candidate educational and professional background. • B2B, social media as well as email campaign marketing. • Website maintenance, creating job postings and updating as necessary. • Conducting interviews with candidates to ensure reference, background information and resume provides detailed explanation of their work experience. • Connect consultants in the field with upcoming opportunities to ensure consistent employment from contract to contract. • Coach consultants on resume writing, professional marketing and branding to help those secure contracts. Department of Academic Affairs/Graduate Medical Education 11/2012-12/2013 EMR Trainer/Support Analyst (Residents/Medical Students) • Facilitate face to face Cerner Millennium training for 80-100 residents/medical students rotating with Internal Medicine, Emergency Medicine, Pediatrics, Surgery Dermatology and Ambulatory Clinics monthly. • Provide Citrix, VPN Remote, Citrix Receiver, HNAUser and AD/LAN help desk support to end users. • Update, change or modify any accounts as requests are received during rotations. • Provide Cerner documentation management, Orders, PowerPlans, PowerNotes & Inbox support to residents and attending physicians. • Train residents and medical students on setting up patient list and clinic schedules in Cerner PowerChart. • Created instructional designed material used as resources for EMR training and pocket references for providers to use while rounding. • Review Results Review, Radiology, Lab, Document Viewing, Document Scan Import, MAR Summary, Intake/Output along with MD tab. • Train residents and medical students on printing various reports and list Cerner. • Provide help desk support to residents and medical students with Cerner. • Flow of communication between various departments regarding continuity of care, and GME updates. Lake Senior Care Center 4/2010-11/2012 Physician Practice Manager-Epic Implementation/Optimization • Planned and organized the Epic Implementation and Optimization of an ambulatory Geriatric clinic. • Provided/created instructional material used during go-live to assist providers and staff with any learning curves, questions or system issues that occurred. • Interfaced directly with hardware and software vendors as necessary to ensure. • Worked with AthenaNet system, provided support and training to providers and staff. Created accounts, appointment schedules and financial reports and coding audits. • Provided oversight for continuity of patient data, registration process, posting of charges, clinical documentation, order entry and provider documentation. • Communicated with Epic team and stakeholders regarding resources needed, work methods and performance standards as opportunities were identified. • Conducted practice-specific workflow analysis and design, documenting pre go-live and post go-live workflows to ensure a successful transition to Epic. • Regular meetings, conference calls and on-site group meetings with clinic and Epic team. • Ensured needs of physicians/support staff were met during Epic implementation and training. • Shared FAQ’s with answers to staff as a reference in case they had the same questions throughout implementation and optimization. • Strong customer service and leadership skills needed to provide support to staff and providers prior during and after go live. • Created additional flyers and workflow screenshots to assist providers and staff to be successful working in the Epic. Central Business Office 3/2009-4/2010 Supervisor/Physician Trainer-Claims Processing • Supervising position that involves the managing and counseling 10+ employees’ time, crucial patient issues and claim resolution issues. • Meet with physician sites monthly to discuss their A/R stats, front-end/back-end denials and make suggestions provide opportunities for training when needed. Involved Cerner, AthenaNet & Rumba training. • Communicate with office managers regarding front-end processes, coding/claims repetitive holds & patient complaints to come to a resolution. • Review medical records for claims receiving a global denial to determine if the documentation permits the addition of a modifier. • Meet with team members weekly to discuss site’s A/R and assist them with any challenges experienced with any of our payers. • Enter non-contractual adjustments to claims, such as Bad Debt, Hardship or Authorization. • Ensure that collectors are working their reports on a weekly basis by reviewing their productivity. • Print reports to ensure that all collectors are touching each account within 30-45 days. • Counsel team members on workplace conflicts and how to appropriately address differences in opinion. • Provide tools to assist team members with workplace organization, prioritizing and time management by posting articles and tips on the employee bulletin board. St. Jude Children’s Research Hospital-Baton Rouge Affiliate 11/2005-3/2009 Our Lady of the Lake Regional Medical Center Patient Billing Coordinator (P/T-Telecommuting Position) • Created the Patient Billing Coordinator job description and produced forms necessary to get the needed information to promote efficient claim processing. • Entered all Inpatient and Outpatient encounters. • Evaluated Outpatient encounters to verify CPT & ICD-9 codes accuracy. • Reviewed medical records along with the Inpatient encounters to make certain the correct CPT & ICD-9 was selected. • Communicated with PCP offices to collect pertinent information for new patients to file insurance claims. Executive Administration 3/2008-8/2005 Student Volunteer • Prepared for Physician, Board of Director and Management staff meetings. • Organized hospital medical staff contact database. • Setup binders for Management and Medical Staff meetings. • Act as liaison between physician and patient’s family during and after same day surgical procedures. • Arranged consultation rooms for physicians to meet the family members for conference after surgery. Healthcare Certification 9/2002-12/2003 Medical Coding Instructor/Day • Prepared a lesson plan for 30-40 students daily. • Instructional designs and e-learning module developer/creator. • Taught students medical billing, coding and health insurance contracting/negotiating and practices. • Students were trained on CPT, ICD-9 and HCPCS coding. • Provided scenarios on insurance utilization and calculation co-pays, coinsurance and deductible balances. • Trained students on charge entry and batch balancing on Medical Management software. • Test and quizzes prepared weekly to evaluate students’ skills. Several versions were prepared after a student was caught cheating. • Responsible for maintaining a grade book and student attendance. Business Office 11/1998-9/2002 Financial Counselor • Prepared A/R reports daily for receptionist to collect patient balances. • Discussed and arranged payments for bad debt accounts. • Explained patients’ out-of-pocket expenses based as it related to their scheduled medical service. • Evaluated all scheduled patient accounts for balances, charges that had insurance filing discrepancies, medical coding issues, referrals, preauthorization or demographic concerns. • Received calls and counseled patients regarding bills received. • Reduced the amount of account balances and bad debt accounts by being patient and taking the needed time to explain balances to the patient. • Scheduled appointments as needed. • Contacted insurances and requested preauthorization for scheduled procedures. Mortgage Lending 8/1997-11/1998 Mortgage Release Specialist • Processes requests for release of mortgages received from mortgagors, lenders, title companies and attorneys. • Ensures compliance with state and investor guidelines. • Researches accounts to locate missing documentation necessary for lien release production. • Handles customer communication, both verbal and written, during release process. • Performs quality control review on prepared releases to ensure minimal rejections. • Reviews reject and failed check reports. Education OUR LADY OF THE LAKE - Baton Rouge, La Bachelor of Science: Health Service Administration 2005 SOUTHERN UNIVERSITY A & M COLLEGE - Baton Rouge, LA Bachelor of Science: Microbiology 1997 Software Experience • Cerner Applications 2005-2013 • Athena 2009-2012 • 3M Coding/Reimbursement 2009-2012 • Epic 2010-2013 • AllScripts 2010-2013 • Lawson/Payroll/Reporting 2009-2013 • Groupcast/IDX 2009-2010 • Microsoft Office • Medical Manager • Meditech
Louisiana, United States