Freelance Business Writers : Santa Cruz, California

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Javier Carbajo - Freelance Caricature Art & Animation
52
Kudos
4.0
2 Skills
Ask
Rate/Hr
Born in Asturias (SPAIN). Studied Fine Arts at the Barcelona University and has a master degree in 3D Animation. Has been working for the last 15 years for a wide range of publications. He has specialized in portraits/caricatures and editorial cartoon.
Madrid, Madrid, Spain
Brandy Masch - Freelance Illustration & Art
61
Kudos
4.0
2 Skills
$25
Rate/Hr
I am a freelance Artist and Illustrator who resides in Kelowna, British Columbia, Canada. I graduated with a BFA from Emily Carr Institute of Art and Design in Vancouver. I am skilled in mediums such as: Gouache, watercolor, ink, pencil, and acrylic, just to name a few.
Kelowna, British Columbia, Canada
Gregory D. Putnam - Freelance Songwriting & Business Writing
1
Kudos
5.0
2 Skills
$50
Rate/Hr
Gregory Putnam Towanda, IL g.putnam@hotmail.com 309-533-3330 Cover I am a certified, practicing Six Sigma Black Belt who has over two decades of experience in project management, process improvement, change management, and instructional design. Seeking challenging opportunity to utilize my vast experience with business processes, including process mapping, VOC plans, and other continuous process-improvement activities. Notable Activities & Accomplishments • Leading major department for implementation of new compliance tool for Asset Risk Management (ARM) tool, focused on Non-Public Personal Information (NPI). o Supporting effort to strengthen a Fortune 50 enterprise’s cyber security. o Created compelling visuals fortifying knowledge transfer. o Mapped semi-annual recertification process for applications, business services, and business processes. o Serving as advisor for development of program’s effective, sustainable governance strategy. • Gained consensus & guided process improvement for gathering critical data among areas across enterprise in one of world’s largest IT departments. o Improvement “calms down” situation where one small team needs to convince diverse areas and departments to take time out from demanding schedules to meet program goals and objectives. o Developed handbook, in support of process improvement, to help business partners more clearly and concretely understand work needed to satisfy ARM Program. o Designed set of 4 integrated processes: • Business process inventory • Application inventory • Application validation process • Application reconciliation process • Increasing process quality & velocity for Chairmen’s Council-sponsored risk-management initiative, while garnering tremendous cost reductions through internal VOC program. o Strengthened top-down strategy by providing core materials. • Led three major (change) projects for Campus Information Technologies and Educational Services (CITES) at the University of Illinois, including three-part VOC plan (student, faculty, staff): o Defined Processes for student IT support: • Employed Lean Six Sigma-based strategy (DFLSS) to design Lync implementation. • Incorporated Information Technology Infrastructure Library (ITIL) implementation. • Introduced Microsoft Operations Framework (MOF). • CITES Attribute Creation Process. • Wrote CITES IT Service Lifecycle. • Devised CITES Services Authoritative Data Flow diagram. • Developed CITES Continuously-Improving Process Flow, as a model. o Created Lync Activation Process in Unified Communications Implementation Program for provisioning and activating Lync users. • Non-Person Account Activation Process. • Wrote Process Performance Model for CEO. • Telephone Use Case diagrams. • Developed Unified Communications Major Outage process. • Mapped Changing Lync Account Process. o Led development of ITIL-based Service Management Environment. • Used Fundamentals Version 3. • Designed processes for all ITIL areas. • Defined Executive-Level New Request Workflow. • CITES Service Desk Incident, Problem, Release, Change Management processes. • Captured Change Management Best Practices. • Worked with executives to create new, $12,000,000 IT Quality Department consisting of three components, process management, quality assurance, and quality control. • Consulted directly with leadership, leading process definition and improvement efforts for SDLC in 7,000+ employee Systems Department. • Managed several IT improvement projects, including Payout Annuity Underwriting, Web Segmentation, Systems Information Retrieval Process, (SDLC) Exception Review Process, Test Center Information Management, Executive Support, Workstation Support, and others. o Savings total roughly $1,670,000 collectively. • Wrote enterprise white paper, titled Developing Effective Standards in a Corporate Environment. • Designed end-to-end process maps and workflows for several major business components. • Ran one of nation’s largest IT department’s first ever Six-Sigma process-definition project (DMEDI) with CEO focus: o Ushered multi-million savings and prevented further outages. • Served as project manager for major manufacturer’s global initiative project, the Quality Initiative, taking international dealers from green-screen technology (AS400) to GUI in Unix environment. o Same project team tackled the Y2K challenge simultaneously. • Led as pre-release manager for major telecommunications company’s $600,000,000, cutting-edge technology project, navigating through two major, cutting-edge, corporate environments simultaneously. o Introduced world’s 1st 4G-Network platform. • Devised process evaluation system based on CMMI and risk mitigation for major insurance company. • Helped write custom CMMi strategy for major insurance company’s IT Department. • Drove Change (process) among major resistance for two global manufacturers. • Co-wrote, directed, and produced business video introducing viewers to Six Sigma methodology by using common pizza-making process. o Easy to follow. o Sold in 4 countries on 2 continents. Project Experience Artech Information Systems 01/2017 to 06/2017 Consulting for Wells Fargo – Chicago, IL Continuous-Improvement Program Lead • Guided all Operations departments through Process Program with executive-level leadership. • Served as ScumMaster for 3 project teams. • Led SAFe activities for 3 project teams. • Attend weekly Leadership Strategy meetings to develop direction and policy. • Oversaw CMMi & ITIL efforts in conjunction with Process Design activities. • Reviewed metrics program for strengthening and improvement. • Designed future-state processes, based off current-state. • Analyzed and assessing metrics and measures. • Reviewed corporate, IT policies. • Managed process mapping teams. HTC Global 07/2013 to 12/2016 Consulting at State Farm Insurance – Bloomington, IL Program Manager/Process Analyst/Technical Coordinator • Guided all departments through Asset Risk Management (ARM) Program. Work with executive-level leadership on daily basis. • Developed inventory business processes & applications. • Determined risk for processes & applications exposed to Non-Public Personal Information (NPI). • Linked NPI processes with their associated applications. • Guided mapping infrastructure of related processes & applications (with other relevant Configuration Items. • Risk-rank all processes & applications, in regards to NPI. • Re-engineered implementation process for improved process velocity and accuracy. • Worked with business partners to design more effective strategy: • Reduced meeting hours and frequencies. • Put expert work directly into hands of exerts. • Focused specific training for specific users. • Employed work sessions, rather than individual, repetitive sessions. • Working with business partners and System’s application owners: • TROUX • Rally • uCMDB • MEGA • ROVR • Mingle • Visual Studio • Team Services • JIRA • WSSR • ID Generator • Archer • HPAM • Held facilitated sessions with area leadership and Business/Systems (subject-matter experts) SMEs. • Created Application Checklist as a tool to help SMEs determine status as application. • Identified gaps in processes & training. Diversified Crop Insurance Services 07/2012-12/2012 National Training Manager • Started with 1 report and ended up with 3 reports, amidst resistance from analysts & experts who had been with the company from its beginning in the mid-90s. • Wrote a future-state white paper, outline steps to be taken to create a customer-focused, process-centric organization. o Gained consensus from directors of corporate departments for regional buy-in. • Developed training guide for insurance new account & claims processing. o Devised training for regions to align for consistency and to cultivate best practices. o Traveled to all 5 regions to establish team identity and set foundation for partnership in future work. • Worked with Processing Team and Underwriting Team to capture and baseline processes among regions. o Based training on common processes. • Created training videos for new Outlook distribution list policies. • Initiated inventory control practices for training room and materials, including monitors, projectors, laptops, video cameras, etc. • Worked with industry vendors to purchase yearly safety training for 200+ employees. • Used blend of tools, including Visio, Word, Captiva, Articulate, Excel, Mind Map. Photoshop. Pro Tech Consulting Services 04/2011-06/2012 Consulting at the University of Illinois - CITES– Urbana Business Analyst/Project Manager • Managed Unified Communication (UC) project - Service Management Process Design (UC-20). o Created a process-definition process, based on Design for Lean Six Sigma (DFLSS). • Designed processes for ITIL Service Management-Based service center. o Incorporated Six Sigma, ITIL, and Microsoft Operations Framework. o Led newly formed team on steps to define this new process. • Designed workflow for Lync provisioning for Unified Communication migration. o Outcomes include development of a baseline provisioning process, to serve as foundation for future UC Services implementation. • Mapped workflow for future-state Lync provisioning. • Mapped workflow for impending Exchange migration. o Map includes preparatory steps based on best practices captured from pilot migration. • Mapped workflow for CITES Service Desk Knowledge Base Process. • Advanced strategy to standardize implementation to diverse, numerable departments: o Designed guide to help users in determining phone line options for types & functions. o Included visuals of pre-set functionality. o Constructed detailed steps that allowed users to configure phone service. o Documented UC Lync-optimized phone devices. • Captured technical data course ownership & flow. • Captured Attribution Creation process, current- and future-states. Access Process Solutions, LLC -- Independent Consultant 2001-2011 Project Work Cybersearch LTD. Business Performance Analyst 09/2009-03/2011 • Managed vendor contracts. • Helping to convert to an outsourcing operation. • Designed standard processes. Inventory Control Specialist 11/2008 –09/2009 Case IH • Brought in for Black Belt and to lead process transition: • Mapped inventory & operations processes. • Collected VOC from customers for process-improvement planning. • Established metrics for effective Just-in-Time (JIT) inventory process. • Conducted Kaizen events • Helped design Kanban system for steel inventory • Improved use of ERP systems. • Worked with executives to determine strategy. • Responsible for improving inventory accuracy. • Guided Change in processes among all manufacturing departments amidst strong resistance. Amdocs 12/2007-09/2008 Release Manager • Served as pre-production Release Manager for Sprint account to deliver $600,000,000 4G telecommunications software for Sprint/Nextel. • Utilized statistics and statistical analysis for overall process evaluation and improvement. • Supported team developing VOC-based standards for ease of use. • Managed any changes to the scope of a release following a formal Change process and obtained necessary approval. • Managed vendor contracts for optimal resource utilization. • Developed strategic partnerships with other teams to effectively communicate, coordinate and execute assigned releases. • Documented and communicated status of the software to stakeholders as needed throughout the release life cycle. • Conducted pre-release meetings with stakeholders to communicate risks and reviewed the deployment schedule and special instructions (back-out procedures and dependencies). • Implemented solid, consistent development and release tactics and executed these tactics consistently over time to ensure successful software releases. • Represented and acted as liaison for the release management team in discussions on release timing, process and strategy with various groups including senior management. • Articulated and presented release management’s process requirements and related strategic goals. • Drove the release planning process and defined best practices and processes for the IT organization to efficiently support major, minor, emergency and off-cycle releases. • Worked closely with Change Control Team to schedule releases. • Determined the readiness of each release based on release criteria provided by the development organization (quality of release, production environment readiness, training and support plans, rollout and back-out plans and risk management plan). • Shaped release strategy and process and drove the implementation plan. • Re-defined and then managed the release process end-to-end, from the planning of release content through to actual release deployment to production. • Presented impact assessment requirements (knowledge transfer) for all release/builds to various internal stakeholders and created detailed implementation/rollout plan along with swim lane for managing deliverables during go-live and dress rehearsal drills. Country Companies 11/2006-05/2007 Business Analyst • Led development of use cases, process flows, & models. • Served as liaison with offshore developers. • Developed software requirements for DRIVE. • Worked with SMEs to develop training. • Created instructor-led training and e-learning sessions. • Gathered customer requirements for internal/external procurement application development. • Led facilitated sessions for User Groups. Allstate 05/2005-10/2006 Instructional Designer/Process Analyst • Worked with executives to determine strategy. • Took over project manager responsibilities in midstream. o Took over team lead role for marketing software implementation in PMI environment. • Led in development use cases, sequence flows and process models in RUP. • Oversaw development of test scenarios using UML. • Guided implementation of internal marketing processes following established scope and timelines. • Introduced Six Sigma tools and techniques. • Utilized statistics and statistical analysis for overall process evaluation and improvement. • Oversaw data collection to ensure quality and timely delivery of accurate data. • Facilitated requirement sessions for specific marketing areas. • Worked as liaison for contractors/vendors. • Developed and designed SDLC bookend process training. • Designed basis for web-based training. State Farm 02/2001-04/2005 Process Trainer/Change Agent • Led/coordinated organizational Change plans for transition to process focus. • Facilitated individual & team understanding of how Process focus benefited customer needs. • Helped roles redefine values and direction. • Communicated appropriate information to appropriate stakeholders at appropriate times. • Used variety of tools & techniques to help guide Change. • Consulted with leadership, leading process definition and improvement efforts for SDLC. • Introduced Six Sigma tools and control charts. • Delivered process training, including process, procedures, standards, policies, and tools. • Single Point of Contact (SPOC) for Six Sigma Interest Group. • Captured current-state processes for executive support activities • Trained analysts on Voice-of-Customer strategies. • Held facilitated sessions for specific Systems areas • Created Web Based Training (WBT) training for same (e-learning & instructor-led). Caterpillar Inc. Trainer/Technical Writer (Consultant 1995-1997 -- Permanent 1997-2001) 05/1995 – 01/2001 • Technical writer for enterprise Quality Initiative, which took worldwide dealers from green-screen to GUI technology in UNIX environment. • Coordinated Quality Initiative effort with Y2K solutions. • Responsible for developing and publishing processes for internal and external publications. • Defined processes for global dealership call center. • Created and designed corporate training for over 2,000 mechanical engineers-turned-authors, Standard Generalized Markup Language (SGML) to meet ISO standards, AIX Workstation, Arbortext (authoring software) and Controlled English. • Developed installation process documentation and delivery for new-release software. • Tested documents on site at worldwide end-user locations. Student 08/1989-05/1995 • Took full-time classes, while working. • Earned bachelors and masters degrees. (Actually received masters in 05/1999) • Taught variety of classes at Heartland Community College. Newman & Ullman, Inc. 02/1975—07/1989 Warehouse Supervisor, Sales Representative • Supervised warehouse operations for paper, food, fountain, chemical distributor. • Redesigned warehouse schematics for conversion to computer. Certifications Six Sigma Black Belt; ITIL Foundations; Agile Coach; Change Management; Daryl Sink Needs Analysis, Instructional Design; Train the Trainer; Power Point Advanced Education Bachelor degree in technical writing, Master degree in teaching technical writing, Illinois State University Technologies Client Server, Host Platforms, Macintosh, IBM, Unix, AS400, AIX,SAN, LAN, WebSphere, Java, Lync, Exchange, EDE, Minitab, SmartTerm, Crystal Reports, ERP, SAP, MRP, Cognos, Microsoft Project, Primavera, Access, Sequel, Office Suite, PageMaker, Word, Arbortext, Excel, Acrobat, Word Perfect, Power Point, Outlook, Windows NT, Notes, SGML, HTML, XML, DreamWeaver, Rally, Hypercard, Front Page, Doc-to-Help, Visio, Paint Shop Pro, Photoshop, Illustrator, Photo Impact, Que Tip, Rational Rose, Clear Quest, TROUX, Archer, uCMDB, WSSR, MEGA, ROVR, HPAM, Articulate, Captivate Structured Methodologies Six Sigma: DMAIC, DMADV, DMEDI; RUP; RAD; ITIL; PMI (PMBoK); Agile; JSD/JSP; CMMi; Project Office (PMO/PMP); ITAR; SCRUM; IEEE Process Framework; Waterfall; ICIS, Black Box, ERP; KanBan; Kaizen; Piaget Stages of Development; Adult Learning Theories; ADDIE; SAM.
Normal, Illinois, United States
Vanesaparker - Freelance Digital Art & Magazine Photography
0
Kudos
3.0
2 Skills
$25
Rate/Hr
I a recent Interactive Media A.A.S graduate. I am very passionate about digital media and I have geared my education, work experience, and recent internships towards a career in this exciting and rapidly growing industry. As indicated in my digital resume, I have a considerable experience in design, web and marketing and photography. I possess extensive skills in major design applications like Adobe Photoshop, Lightroom, Dreamweaver, Illustrator and InDesign.
United States
Jacklyn - Freelance Children's Book Illustration & Book Illustration
0
Kudos
4.0
2 Skills
$15
Rate/Hr
My gift is my ability to create unique and interesting illustrations and paintings. I want to share this ability and do a really Good job for you. I am not in this for making money, and so my prices are very fair. I am in this to share my abilities. I have attended the Dundas Valley School of Art for courses in: drawing, painting, and sculpting. I have work experience in developing a Logo for a Heritage Company in Masachusettes, and this logo was able to convey the sense of roots of a family lineage and the history, as well as the breadth of growth at the end of the tree. The customer was very pleased and picked me out of hundreds of other applicants, despite my own green leaves with art work experience. I can make something that will move you, and your viewers.
Canada
Joe Lower - Freelance Logo Design & Graphic Design
17
Kudos
5.0
2 Skills
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Rate/Hr
For the past 5 years I have been the head graphic designer at an established sign shop known for their design skills and eye for detail. My daily tasks include logo design/redesign, sign and banner design/fabrication, vehicle wraps and lettering, customer service. I also freelance for a marketing company on the East Coast that specializes in corporate branding. All of my designs are print or fabrication ready (no tricks or cover-ups), with all colors seperated and PMS colors called out.
Des Moines, Iowa, United States
Whiterobbit - Freelance Copywriting & Script Writing
0
Kudos
3.5
2 Skills
$50
Rate/Hr
My name is Rob White and I am a writer. For the last two years I have been working on various projects for a consultancy and I am now looking for something new, and I believe this is it. My professional writing career began following the completion on my BA in Creative Writing from Winchester University. Using my skills as both a copywriter and scriptwriter, I have written and marketed an app game, helped to develop several new products and managed several social media streams. Examples of my work can be found at the end of this statement. While at uni, I was part of a number of scriptwriting projects for both TV and radio. The app game I wrote and designed is called Come Die With Me, a project for which I was headhunted for form uni. The first game was designed to be a proof of concept of the transition of ****** mystery dinner parties from paper to app form. You can find more information at www.comediewithme.net. This project was one of my first writing credits and my first foray into game design. The story is a Victorian melodrama, enlivened by weird and campy characters. So that’s me. My experiences have made me flexible, self-motivated and determined. I tackle each day and each challenge with cheerful optimism and would be delighted to bring my skills to you for our mutual benefit. Regards, Rob White comediewithme.net voletic.com @Voletic @WhiteRobbit
Bournemouth, United Kingdom
Adam Kouta - Freelance Book Cover Design & Digital Art
0
Kudos
5.0
2 Skills
$30
Rate/Hr
My name is Adam Kouta I am a freelance illustrator using the technical skills of painting and drawing and using my creativity I work to commercial briefs to inform, persuade or entertain the client's target audience, adjusting the mood and style of images accordingly to suit the clients passions and ideas into one final image completed to satisfaction down below I have linked my Instagram so your are able to view some of my work all I ask is that you give me a chance to prove to you that I am capable of completing your task thank you Adam Kouta if you would like to see more please let me https://www.instagram.com/the_art_of_adam_kouta_/ Contact me via Email: Kouta.99@outlook or Instagram message (best to contact me via email)
Melbourne, Victoria, Australia
M R Klass - Freelance Article Writing & Writing
0
Kudos
5.0
2 Skills
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Rate/Hr
My name is Michael R. Klass and I have been writing since I could hold a pencil. For the last two decades I have been writing professionally in one form or another. The fields that I have worked in are varied and span many styles and genre. I started writing short story fiction and graduated to plays (for school and Renaissance Faires) and screenplays (both short and full length). I have written everything from comic books and resumes to advertising copy, product descriptions and full length novels. Most of which were ghostwritten and all involved rewrites, proofreading and editing at all levels. Currently I do a lot of freelance writing within the SEO field primarily for Internet content. I also write book and movie reviews for several websites including HorrorNews.net where I am a contributing writer. I am open to any type of job offer that comes my way. I love a good challenge as well as to stretch my creative wings. In addition, I am a fast starter, can work within or surpass strict deadlines, am easy to work and communicate with, love to research tough topics and have the ability to write within a style guide setting as well as in other styles, formats, voices and tones as needed. If you would like to see my full resume or samples please don't hesitate to contact me. I am in the process of creating my personal website. I also do graphic design and web sites. I thank you for your time. M.R. Klass
Bloomsburg, Pennsylvania, United States
Rj - Freelance Creative Writing & Script Writing
0
Kudos
2.0
2 Skills
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Rate/Hr
I am a novice creative/editorial writer hoping to develop my talent and eventually work in television and or screenwriting. I am a non-traditional college student looking to network and possibly receive some input. I am eager to write anything for anyone just for the critique and the experience.
Houston, Texas, United States