Freelance Book Writers : Logan, Utah

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Brad Davis - Freelance Photo Editing & Journalistic Photography
2
Kudos
4.5
2 Skills
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An experienced freelance photographer based in Charleston, West Virginia, who has spent the last three and a half years supplementing and backing up a three-man staff at the Charleston Daily Mail. I'm often called upon to cover local and collegiate sports as well as general news and feature assignments. Highly proficient with Photoshop CS4 and Lightroom 2. Was recently (June 2011) brought on as a freelance contributor for the Associated Press. I'm well equipped and willing to travel.
Charleston, West Virginia, United States
GM Jordan - Freelance Article Writing & Creative Writing
11
Kudos
3.5
2 Skills
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I have been a journalist, comic book writer, editor and photographer since 1986, I am also one of the co-founders of the Comic Book Alliance in the UK. Recently I accepted the position of group editor for a British publisher and started working on 3 graphic novels with some fantastic new artists. Currently I have 4 books on Amazon, released on the Kindle format: Tales from a Warped Mind (Short stories) Swansong (Alternative love story) Hunter, Hunted (futuristic thriller) 3D (bizarre science fiction from the 80's)
Cheshire, United Kingdom
Melissa Cantrell - Freelance Creative Writing & Editing
0
Kudos
3.0
2 Skills
$35
Rate/Hr
I am looking for my first paid job. I can do legal research and writing. I have over 60 hours of paralegalism and crim. Just. coursework completed. I was pres. of Phy Theta Kappa, I am well versed in real property, probate, and tax law. I love to edit & proof read, and I'm an excellent speller. I just need to get my foot in the door in order to prove myself.
Houston, Texas, United States
Katherine Chapman - Freelance Animation & Art
23
Kudos
3.5
2 Skills
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I have always been extremely artistic and have been drawing and painting from a very young age. At this time, I have just completed a degree in Model making for Design and Media where I obtained knowledge of all types of making as well as learning creative design. I am a spiritual person who likes to communicate the inter-connectedness of all things but I have a passion for nature and the expression of beauty in my art. Having a high level of intuition and being able to place myself into others positions, I am empathic and can see both sides of a problem easily. I am a dedicated Yoga practitioner and believe that Yoga and breath is the path to a healthy and fulfilling life. I treat all people from all walks of life with respect and compassion and my art is a dedication to the beauty of life. Whether it be a passionate and fiery orange and red explosion or a calming and serene blue green sweep, I pour my soul into each piece. Recently I have discovered the joy of painting using abstract communication as I love the freedom of large movements. My work is currently being exhibited across the country and there are pieces in galleries throughout the south and central UK. Being a skilled portrait artist and sculptor I have an excellent eye for detail and accuracy as this was how I started my artistic career. I have always had the ability to paint, draw and sculpt well and I have a natural flair for aesthetic quality. I am taking commissions as from now. Please don't hesitate to contact me for an informal chat!
Dorset, Bournemouth, United Kingdom
Connie Damata - Freelance Editing & Proofreading
0
Kudos
3.5
2 Skills
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SUMMARY Versatile Technical Editor and Writer with extensive experience in specification and user documentation: • Tenacious attention to detail and dedication to producing work of the highest quality • Revising existing documentation to update content and presentation • Mastery of the written English language including syntactical and stylistic expertise • Skills for developing texts from technical information, drawings, and personnel over the entire product lifecycle • Proficiency in a variety of writing styles and editing tools to meet the needs of diverse audiences • Proven ability to work both independently and on a team using various text editing applications EXPERIENCE • Edited technical requirements for numerous Class III medical systems, ensuring they were comprehensive, accurate, and complete as well as organized, testable, and consistent. These included the software, hardware, user interface, and total system design and performance requirements, providing the necessary documentation for FDA and EEA approval of defibrillation and pacemaker systems and their clinical studies. Authored specifications for new features in these systems. • Served as technical lead for revising, creating, and editing physician’s manuals, system and reference guides, package labeling, and other user documentation of several implantable medical systems, ensuring compliance to specified standards and resulting in FDA and EEA approval of said systems. • Authored requirements, user interface specifications, and training documentation for military navigation and flight management computer systems used by the US Army/Air Corps in Operation Desert Storm and in covert military and government operations, ensuring quality and compliance to military standards. • Authored and edited numerous software quality assurance, configuration management, and test plans and procedures; system and software reports; hazard analyses; and traceability matrices, which were inspected and approved for medical and military use. Authored proposals, schedules, and budgets for software development and testing. • Documented financial plans detailing requirements and execution instructions for small startup businesses, enabling them to become viable businesses. • Authored incident and daily reports in clear and precise terminology, supporting law enforcement activities in investigations and prosecutions. WORK HISTORY Boston Scientific Corp. (formerly Guidant Corp. and InControl, Inc.) - Redmond, WA 1994-2010 Medtronic Corp. (consultant P/T) - Redmond, WA 2000-2001 Siemens Medical Systems Inc., Ultrasound Group - Issaquah, WA 1992-1994 Horizons Technology, Inc. - San Diego, CA 1988-1991 ADDITIONAL EXPERIENCE Financial and Tax Advisor (Self Employed) - San Diego, CA San Diego Sheriff Dept. - San Diego, CA EDUCATION BS in Computer Science (magna *** laude) San Diego State University
Walla Walla, Washington, United States
Abby Wesson - Freelance Mural Painting & Drawing
1
Kudos
5.0
2 Skills
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Hello! My name is Abby and I am an artist based in the Dallas/Fort Worth area. I am currently a painting instructor but very much enjoy painting large scale murals. I can create most visions and will work as hard as possible to give you exactly what you desire. I am open to any schedule and I am willing to travel. To view any artwork please email me! @ abbywesson@sbcglobal.net
Arlington, Texas, United States
Ashley Lee Hemmings Jr. - Freelance 3D Animation & Animation
5
Kudos
3.0
2 Skills
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Hello my name is Ashley Lee Hemmings Jr. I recently graduated from the Art Institute of Fort Lauderdale with a Bachelors of Science in Media Arts and Animation. I am now seeking an opportunity to work in the field of 2D or 3D Animation. I was born in Jamaica. When I was 13, I came to the United States to live with my mother. I graduated from high school in South Florida, then immediately enlisted in the Navy. I served in the United States Navy for four years, and achieved the rank of E4. For three years, I have been employed part time at ArtServe, Inc. in Fort Lauderdale as a Program Aid. This experience has exposed me to many art forms, and I have met and worked with many artists. Working at ArtServe while attending the Art Institute gave me practical skills and enhanced my artistic viewpoint.
Pembroke Pines, Florida, United States
Jemma gorrod - Freelance Book Illustration & Book Design
0
Kudos
5.0
2 Skills
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I am a freelance designer/illustrator. I have a BAhons degree in graphic design and illustration. My main inspiration develops from creating illustrations for children's books. I have a great eye for detail and like to experiment with new ideas. I work well with line, colour and texture. I focus on creating inspiring ideas and personality. I work well under pressure and have always met deadlines. Providing a professional atmosphere between clients, I feel is important, and working to my expectancies is a must.
Kidlington, Oxfordshire, United Kingdom
Reema Singh - Freelance Research & Transcription
0
Kudos
5.0
2 Skills
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Reema Singh reemasingh79@yahoo.com • 310-739-3058 SUMMARY: Clinical research professional with extensive knowledge of clinical trial operations and web-based data collection systems. Experience includes study coordinating both NIH and drug sponsored, longitudinal/short-term trials, wet-bench lab technique, data collection/management, patient recruitment/retention skills and obtaining patient consent/administering HIPAA. Sound familiarity with clinical study monitoring, medical terminology, FDA, ICH and GCP regulations. Strong ability to work and communicate with medical professionals. Highly ambitious, with excellent interpersonal and communications skills. Extremely organized and detail-oriented. PROFESSIONAL EXPERIENCE: 08/2010 – 04/2011 Clinical Research Coordinator Vista Medical Partners Beverly Hills, CA • Responsible for coordinating research/recruitment operations in HIV; • Prepare/complete clinical trials regulatory documents, case report forms, data correction forms (DCF), serious adverse events and grant/IRB documentation; • Attend off-site clinical meetings, i.e. investigator’s meetings; • Networking with study participants, clinical sponsors and health professionals • Follow-up and screen lab reports; • Obtain informed consent and HIPAA from participants; • Order supplies and services; • Review and request subject medical records; 12/2008 – 04/2010 Clinical Research Coordinator North County Radiology Oceanside, CA • Responsible for coordinating research/clinical operations in radiology; • Prepare/complete clinical trials regulatory documents, case report forms, data correction forms (DCF), and grant/IRB documentation; • Attend off-site clinical meetings, i.e. investigator’s meetings; • Manage research databases for data collection; • Networking with study participants, clinical sponsors and health professionals • Follow-up and screen lab reports; • Obtain informed consent and HIPAA from participants; • Oversee recruitment activities; • Confirm appointments of study participants; • Prepare lab for participant visits; • Order supplies and services; • Transport research specimens between various labs; • Review and request subject medical records; • Complete serious adverse events; IRB reports/submissions; 3/2007 – 10/2008 Clinical Data Coordinator Synteract, Inc. Carlsbad, CA • Ensures all issues relative to the clinical database are addressed with the appropriate personnel; • Review/validates database records/live study data entered by Data Processing; • Writes, resolves and modifies data discrepancies/queries; generates, formats and edits data discrepancy reports to sites, sponsor, or Clinical Research Associates; communicates as necessary to help resolve queries and data/database issues, and other sponsor requests during course of study; • Updates and/or reviews changes to the clinical database following the query and resolution process; • Produces reports, listings, and other as required during the course of the study. • Exports data form the clinical database to update the SAS database; • Creates/directs the creation of patient profiles to check all data points; • Creates and maintains Study Binder and/or study-specific files; • Coordinates the final QC process at the close of the study • Performs final quality control check of profiled clinical data; • Provide training and guidance to other Data Management personnel; • Assists in the development of Case Report Forms (CRFs) for data collection; • Performs quality control tests prior to entry of live data by creating/entering test data into the clinical database, collecting and reviewing the output/export; 10/2003 – 2/2007 Staff Research Associate/Study Coordinator/Data Manager David Geffen School of Medicine at UCLA, Department of Pulmonary and Critical Care Los Angeles, CA • Responsible for data collection in clinical trials of patients with chronic obstructive pulmonary disease (COPD); • Prepare/complete clinical trials regulatory documents, case report forms, data correction forms (DCF), and grant/IRB documentation; • Attend off-site clinical meetings, i.e. investigator’s meetings; • Manage research databases for data collection (FileMaker Pro, Microsoft Excel); • Networking with study participants, drug sponsors and health professionals • Coordinate and work closely with clinical trials’ monitor • Follow-up and screen lab reports; • Obtain informed consent and HIPAA from participants; • Assist lab technicians with procedures (i.e., phlebotomy, spirometry, infusions, and general lab procedures); • Oversee recruitment activities; • Organized preceptorship meetings educating phamaceutical companies/CROs regarding how best to treat patients with COPD and asthma; • Conduct non-pulmonary function test (PFT) visits; • Collect, count and dispense study drug; • Confirm appointments of study participants; • Prepare lab for participant visits; • Order supplies and services; • Transport research specimens between various labs; • Manage dispersal of subject fee payments, parking passes and meal tickets; • Review and request subject medical records; • Complete serious adverse events. 1/2000 – 9/2003 Staff Research Associate/Study Coordinator/Data Manager Mattel Children’s Hospital at UCLA, Department of Pediatric Pain, Los Angeles, CA • Joined as student clerk, quickly promoted to staff research associate; • Responsible for carrying two landmark studies, NCI-funded Childhood Cancer Survivor Study and NIH-sponsored Puberty and Gender Study with participants 8-17 years; • Collected physiological data including blood and saliva samples, blood pressure, heart rate and ECG using computer and various physiological instrumentation; • Administered laboratory stressor tasks and psychosocial measures; • Created brochures/flyers, placed print/radio ads, obtained targeted mailing lists and gave presentations to local area schools regarding trials; • Obtained informed consent/HIPAA from study participants • Responsible for IRB reports/submissions; • Conducted follow-up patient phone calls and visits; • Scored/coded self-reported psychosocial questionnaires using SPSS, Microsoft Access and Excel computer software programs; • Literature searches; gathering references. 7/2001 – 10/2001 Research Assistant Female ****** Medicine Center at UCLA, Department of Urology, Los Angeles, CA • Prepared patient charts/records; maintain study binders • Transcribed source documents to CRF’s • Prepared documents for studies / grants • Performed basic laboratory tasks 6/2000 – 6/2001 Laboratory Technician University of California, Los Angeles, Department of Chemistry and Biochemistry, Los Angeles, CA • Autoclaving • Crystallizations • Titrations • Distillations • Pipetting • Maintaining lab • Ordering supplies 6/1999 – 10/1999 Internship Applied Materials, Santa Clara, CA • Created and maintained databases; • Edited / composed staff training manuals for new computer software; • Performing background checks on potential new hires, recruitment of new hires; • Utilized programs such as Demand Planner, Oracle, and Microsoft Office. 9/1997 – 6/1998 Office Assistant UCLA School of Dentistry, Department of Pediatric/Orthodontics, Los Angeles, CA • Data entry • Grading/scoring exams • Prepare dental projects • Composed student portfolios • Daily office tasks and lab maintenance EDUCATION: University of California, Los Angeles, California Bachelor of Science, Organismic Biology, Ecology and Evolution – 2001 PERTINENT COURSES: • IRB Submissions Workshop 12/15/04 • Biomedical and Genetics Research, 05/14/05 • HIPAA Privacy Rule Research Education Course, 05/14/05 • HIPAA Security Training, 05/14/05 • CPR and First Aid Training, 08/25/05 • Clinical Research the Basics, 11/18/05 • Advocacy & the Informed Consent Process, 02/09/06 • GCPs: Source Documentation & Data Management, 02/23/06 • Clinical Trials Budget Workshop, 04/27/06 • FileMaker Pro, 07/11/06 * all obtained at UCLA LICENSURE/CERTIFICATIONS/MEMBERSHIPS/PUBLICATIONS: • Cambridge Who’s Who Member, April 2009 • Certificate of Completion, Protecting Human Subject Research Participants, Awarded April 27 2009, The National Institute of Health (NIH) Office of Extramural Research • Basic Life Support for the Healthcare Providers, Awarded April 04, 2009, American AED / CPR Association • Certificate in Winning Project Management, Awarded May 17, 2008, Career Builder Institute • Certificate of Completion, Ethics in Patient Oriented Research, Awarded Fall 2005, UCLA • Certificate in Medical Waste Management, 09/07/05, UCLA • CPR and First Aid Training, 08/25/05 • Vice Provost Recognition Award 2000 - 2001 for Community Outreach and Education in CityLab UCLA • Vice Provost Recognition Award 1999 - 2000 for Community Outreach and Education in CityLab UCLA PERTINENT CLINICAL TRIALS SKILLS: • Strong computer skills including all MS Office programs (i.e., Outlook, PowerPoint, Word and MS Project); proficient with both Mac and PC platforms. • Extensive computer database management skills including Microsoft Access, Microsoft Excel, FileMaker Pro; statistical coding / data entry programs SAS and SPSS; Oracle Client. • Trained in IVRS, IWRS and electronic data capture (EDC) including OmniComm, Perceptive, PhaseForward, Remote Data Capture (BIPI), ClinTrial and DataFax. • Excellent written and oral skills. • Extremely detail-oriented. • Sound experience with resource and budget / financial managements. • Strong knowledge of clinical study guidelines including FDA, ICH & GCP. • Highly proficient in study start up work, i.e., networking with in-house staff, conducting study initiation visits and compilation / maintenance of all regulatory documents. • Strong interpersonal communication skills; aggressive at forming new relationships and excels at patient recruitment / retention. THERAPEUTIC AREAS OF EXPERTISE: I have managed or worked on both NIH and industry sponsored trials from Phase 1 to Phase IV that are multi-center and longitudinal in the following therapeutic areas: • Biochemistry • Female ****** Medicine • HIV • Oncology • Pathology • Pediatric Pain • Pediatric / Orthodontic Dentistry • Radiology • Respiratory (Asthma / COPD) • Women’s Health LANGUAGES: • Proficient in Spanish, Hindi and Urdu.
Oceanside, California, United States
Michael Evens - Freelance Technical Writing & Manual Writing
0
Kudos
5.0
2 Skills
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MICHAEL A. EVENS Concord, California 94519 1.925.435.4321 mobile / message michael_evens@unforgettable.com TECHNICAL WRITING – User/Admin, Training/Instruction, Engineering/Technical, Online/Help Over 15 years of corporate success and entrepreneurial experience in concise, comprehensive and effective writing and presentation; process and methodology analysis; complex business and information systems analysis; change and configuration management; strategic, logistical and tactical planning; national and international industry standards and best practices compliance and implementation. PROFESSIONAL PROFILE - Talented Technical Writer with abilities to translate highly conceptual ideas into focused and intelligent business, technical, marketing or public communications and a solid decision maker who is accurate, timely and strategic in judgment - Able to work under the tightest of deadlines, aggressive project plans, and launch dates - Specialized in process, standards, and methodologies that bring innovation and success to any size organization - Perceptive and Detailed Analyst able to streamline process and highly skilled in UML and other system, data, and process diagramming and mapping. Accomplished in structured methodologies and best practices. TECHNICAL SKILLS Office Suite: Microsoft Office Professional Publishing: Word, Publisher, Adobe Acrobat Publishing Concepts: FrameMaker, PageMaker, JavaDoc Graphics: Visio, PaintShop Pro, Adobe Photoshop Management: Microsoft Project, SDLC, QA, Earned Value, NIKU, Clarity, AutoTask Multimedia: PowerPoint Database: Access, MSWorks, Lotus Notes Database Concepts: Oracle, Sybase, Omnis, Lotus Notes, Spreadsheet: Excel WEB: DreamWeaver, HomeSite, GIF Animator, HTML WEB Concepts: SHTML, DML, UML, XML, JML, PHP, JavaScript, Flash On-Line Help: RoboHelp, HTMLHelp, WINHelp Development Environments: Microsoft SDK, .NET, J2EE, Java, OOD, Open Systems Programming Languages: JCL, Turbo Pascal, HTML Programming Concepts: DCL, Visual Basic, C, C++, C#, Java, J2EE, Java Script, COBOL, BEA Workshop, SDK Customer Resource / Communication Management: Remedy, ACT, Exchange, Outlook Configuration Management: Tivoli, PVCS, CVS, ClearCase, Panagon Analysis and OO Development: Enterprise Architect, ER Studio Methodologies: RUP, Six Sigma (DMAIC), PMP, SEI CMM/CMMI, ISO, SDLC, SOX, ITIL, Agile (Scrum) EXPERIENCE 02/99 – Present CREATIVE CONSULTING – San Francisco / Los Angeles, California Top Clients and Companies: RUBICONN, LLC. – Pleasanton, California Technical Writing / Business Analysis / Marketing Strategies · Working directly with the founding partners of Rubiconn LLC to provide, Marketing Presentations, Marketing Strategies and Web Design for their Information Technology Infrastructure Solutions (FFITS). · Analyzed, identified, defined, and documented strategies for Internet marketing. · Composed roadmap presentations for sales personnel to increase product identification and effective communication with potential clients. · Developed and implemented a sales qualification system that targeted specific markets to increased the contact to contract ratio. (See www.rubiconn.com) THINKING SOFTWARE, INC. – Santa Clara, California Technical Writing / Business Analysis / Marketing Strategies · Independently contracted by Thinking Software, Inc. to provide Instructional Design, Marketing Presentations and Web Design for their Software Understanding Machine (SUM). · Analyzed, identified, defined, and documented strategies for Internet marketing. · Reviewed, edited, standardized and generally polished presentations, web design, FAQs, etc. for audience effectiveness. · Assisted in writing white papers on the detailed functionality of products that composed SUM. (See www.thinkingsoftware.com) SECURIMETRICS – Martinez, California Instructional Design / Technical Writing · Independently contracted by SecuriMetrics to provide Process and Security Analysis, Instructional Design and User Documentation for a custom GUI to a new L-1 Security and Jail Management System. · Analyzed, identified, defined, and documented all aspects of the User Interface and Remote Operations (internet) interface with the backend system and processes. · Based on a tight implementation timeline used Adobe FrameMaker and Acrobat to develop Administrative, User and Reference materials. · Facilitated and coordinated efforts of Technical Writing, Quality Assurance and Application Engineers based on experience with Rational Methodologies and ITIL Best Practices. (See www.securimetrics.com) ESURANCE – San Francisco, California Technical Writing · Retained by Legacy Solutions to drive the analysis and documentation to provide ESURANCE with a complete picture and understanding of the potential data breach vulnerabilities that the company could face and to ensure compliance with the Company’s Information Security policy. · Analyzed all applications and data utilized by ESURANCE and documented the manner of secure access protocols, storage, transmission, data disposal. · Based on a tight timeline and strict requirements from the legal department, used Enterprise Architect to produce a foundation that would allow information to be dynamic and maintainable, in addition to providing a tool for future developmental scalability. · Used the various process methodologies to bring standardization and innovation to the communication of the project deliverables. (See www.esurance.com) · Used and documented Enterprise Architect as a tool for software engineers to as their configuration management documentation to interface with ClearCase release management. SONY PICTURES ENTERTAINMENT (SPE) – Culver City, California Instructional Design / Technical Writing / Business and Process Analysis · Contracted by Cap Gemini, Ernst & Young Consulting to facilitate the design and develop a training course on the Service Oriented Architecture (SOA) for J2EE Web Application/Portal Developers at Sony Pictures Entertainment (SPE). · Analyzed and documented guidelines and processes from best practices and aligned them with the target SOA architecture and framework. · Responsibilities also included written and verbal communication and presentation of the design and development process used for the International Film Distribution System (IFDS) and the Global Product Management System (GPMS) that merged SPE and MGM processes and products. · Documented Use Case realization methodologies, developed training materials, training exercises (online), training logistics, setup and facilitation. (See www.sonypictures.com) DNA STUDIO – Beverly Hills, California Technical Writing / Business and Process Analysis · Contracted by DNA Studio to formulate concrete Business and Functional Requirement, Use Case, and Process information documentation from the concepts of their clients (IBM and The Coca-Cola Company). The i-COKE music experience, an encapsulation of an online music mixer and music player, is designed to associate logo and brand identification and encourage sales growth. · Created, documented and implemented user, technical and administrative information and publications. · Implemented process methodologies (RUP) to develop Use Case format and delivery. · Frequently met with customer, business owners, project sponsors and technical staff to obtain information and resolve issues. (See www.mycoke.com/index.html?tunnel=cokemusic) WMC Mortgage Corporation / GE Consumer Finance – Woodland Hills, California Technical Writing / Business and Process Analysis · Contracted by Architech Solutions to spearhead analysis and technical writing in the consolidation of the IT Knowledgebase for the merger between GE Consumer Finance (GECF) and WMC Mortgage. · Pioneered recommendations regarding how WMC Mortgage could synergize documentation and documentation processes with GECF. Implemented them as standard processes and best practices. · Independently analyzed Sarbanes-Oxley (SOX) 2002 compliances. BANK OF AMERICA – Los Angeles, California Technical Writing / Process Analysis · Retained by Ajilon Consulting to developed Business Requirement, High Level Design and Low Level Design Documents for the Fleet-Boston integration/merger and Check 21 initiatives. · Implemented the process framework from Six Sigma methodologies. · Worked on Project Management issues supporting the development of multiple project threads. SBC (AT&T) – San Ramon, California Technical Writing / Business, Systems, and Process Analysis · Contracted by Collins Consulting to research and analyze the inputs (DARWIN, DAPRE, ILECapp, and CLECapp) to the antiquated Directory Assistance System. · Provided processes maps, system flow diagrams and narratives for the design of the FALCON System (new input for Directory Assistance) developed in Java. · Created the data dictionary and other design documentation. INOVANT (VISA) – San Mateo, California Technical Writing / Business and Process Analysis · Retained by Sun Professional Services (Sun Microsystems) to develop various Architecture, Process, Roadmap, and Requirements documents, researched from the ITIL, for enterprise-wide Open Systems Configuration Management Solutions (Tivoli). · Composed presentations for senior management and corporate communications and provided a standard of communication for Sun Professional Services in its interface with Inovant. SHAKLEE CORPORATION – Pleasanton, California Technical Writing / Project Management / Process and Business Analysis · Contracted by Ajilon Consulting to manage the information turnover (documentation) and process in a data-center relocation project that facilitated synergism across the parent company and its subsidiaries. · Directed and managed project and personnel requirements · Established procedures, schedules, and checklists. · Facilitated research, analysis and diagramming of system integration, process, and data flow for the financials, manufacturing, sales/distribution, and payroll/accounting systems. · Prepared and initiated rollback procedures based on disaster recovery and business continuity plans. RED HOT WEB – Concord, California Management / Operations / Marketing / Consulting / Strategic Planning · Joined with management of Red Hot Web to establish web design concepts, processes, strategies, and marketing and development tools. · Developed a sales qualification system that targeted specific markets and increased the contact to purchase ratio. · Realigned focus on product to customer requirements. · Doubled the size of the company's consumer base and asserted controls on product quality (QA), content management and marketability. (See www.redhotweb.com) WELLS FARGO BANK – San Francisco, California Technical Writing / Business Analysis · Brought in by Computer Resource Group as a consultant on an enterprise security and configuration management project (BMC In Control). · Researched and wrote the planning, design, and development specifications, and other project documentation in cooperation with the Chief Architect, Technical Leads, and Platform Analysts. · Established documentation standards, processes and methodologies strongly based on Rational Methodologies. · Built servers to test custom APIs and BMC In Control server agents and provided step-by-step procedures for duplicating the process for formal quality assurance (QA), testing and user installation. · Designed, developed, and implemented a project website. · Implemented contact management procedures and practices. · Initiated problem tracking methodologies, implemented change management tools. BANK OF AMERICA – Concord, California Technical Writing / Analysis · Independently consulted Bank of America, lead a technically focused group of writers and analysts on specific project threads of the Enterprise Architecture Infrastructure project that was a reengineering of the entire bank's architecture. The project was to provide bank customers a means to access a “differentiated portfolio” of products and services that were componentized, integrated, and facilitated customer management of their own financial affairs via numerous delivery channels. · Researched and wrote white papers and presentations regarding Object Oriented Development (OOD) standards that received ovations from both Bank of America and the Object Management Group (OMG). · Produced and published compilations of the project's knowledgebase as hypertext-driven presentations, documentation disseminations, and marketing tools. · Implemented and administered the FileNet-Panagon – Configuration/Document Management System. · Built servers, documented and installed upgraded Panagon systems for testing / QA. PACIFIC BELL TELEPHONE (SBC, AT&T) – San Francisco, California Technical Writing / Process and Project Management / Analysis · Retained by Chen & McGinnely, LLC to research and analyze two changeconfiguration management systems and provided full documentation for management, training, developers, and users. · Developed communication plans, project management plans, quality assurance plans, and documented homegrown/inhouse software configuration management processes in an effort to better manage achievement in the Capability Maturity Model (CMM). · Prepared presentations for strategic visioning for executive management and designed, developed, and implemented the departmental intranet site. Employee Positions: 03/98 – 02/99 PEOPLESOFT – Pleasanton, California Performance Reporting Management / Analysis / Strategic Planning · Managed performance reporting for Strategic Technical Services that provided developers, customers, and marketing with the information that supported PeopleSoft applications on various configurations of databases, hardware, and operating system platforms. · Organized and facilitated a Lab Reporting Workshop (training/instruction) for engineers and vendors to consistently, cooperatively, and uniformly present findings that could be certified and published. · Worked with engineers and vendors (IBM, Oracle, Sun, Sybase, Hewlett Packard, Compaq, etc.) accumulated, analyzed, organized, and presented information regarding application performance. Provided feedback to engineers regarding potential processing problems, provided vendors with certified processing results, provided Marketing with published "Performance Reports" and provided information directly to customers regarding performance of specific applications, database, and hardware configurations. · Worked with Audit and QA to facilitate the effort that enabled the company's first ISO 9000 certification enabling international marketability. · Designed, developed and implemented the departmental intranet site. 05/95 – 03/98 WESTERN STAFF SERVICES (Corporate Headquarters) – Walnut Creek, California Technical Publications Management / Senior Business Analysis · Managed a staff of writers that produced a suite of documentation, curriculum, online help, and training material for a GUI front-end that interfaced with over 300 offices worldwide. The system provided payroll, employee tracking, applicant tracking, customer tracking, and other HR system functionality. · Worked closely with the developer on a strategic prototype system that incorporated easier and faster production of payroll, "Search and Retrieval," and capabilities for more rapidly filling jobs. Acted as the functional expert representing the company's products with customers and drive implementation decisions. · Managed publications regarding the Oracle Financial back-end. · Evaluated, recommended, documented and implemented a Configuration/Change Management (SDLC/CM) product (PVCS). · Designed, developed, and implemented the company’s first intranet and prototyped the World Wide Internet presence. · Traveled throughout the United States, implemented upgrades to the system, trained staff, and devised improvements to business strategies and pioneered customer relationship management (CRM). AREAS OF EXPERTISE Technical Writing / Information Architecture / Information Mapping - Proposals, Presentations, RFI, and RFQ - Marketing Strategies and Copy - Diagrams (Technical, Process, System, Workflow and Relationship) - User Guides, Instructional Design, Online Help, Administrative and Reference Guides - White Papers and Research Reporting, Requirements, and Use Cases - Content Development and Management / Web Design Business Analysis and Consulting - Requirements Gathering, Definitions, Functional Specifications, and Test Cases - Software Evaluation, API, Performance Analysis and QA Information - Development and Engineering Specifications - Use Case Design - Business Process Modeling (BPM) Program / Project / Process Management - Standards and Best Practices Implementations and Communication - Change Management / Configuration Management - Implementation / Rollout Planning and Communication EDUCATION Bachelor of Arts in English Literature Master of Business Administration CERTIFICATIONS Project Management Professional (PMP) – Pending Certified Business Analyst Professional (CBAP) – Pending CREDITS Listed in "International Who's Who of Professionals" Member of the Society for Technical Communication (STC) Association of Professional Business Writers Friends of Bill W.
Concord, California, United States