Freelance Book Designers : Greenwich, Connecticut

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Sue Kobuki - Freelance HR Management & Customer Response
0
Kudos
4.5
2 Skills
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Accomplished Human Resources professional with proven ability to perform in service-driven HR Functions. Comfortable with multi-faceted projects while directing day-to-day activities. Excellent communicator with exceptional problem solving abilities. Areas of expertise include: Design/Facilitation of HR Training Programs Vendor Management Benefit Communication Design Project Management Legal Compliance Contract Negotiations HR SOLUTIONS – Newport Beach, CA 9/2011 – 9/2011 Contract assignment as a Benefits Consultant at Young's Market in Tustin. Worked with Broker to design Open Enrollment communications. Managed 401(k) and Pension Plan Audits. Assisted employees with benefit enrollments, leave of absence inquiries and processed vendor bills. BAKER ENTERPRISES – Irvine, CA 4/2011 – 9/2011 Contract assignment as a Human Resources Manager for an international distributor. Administer all HR functions for the local office. Developed employee handbook and implemented several benefit programs at no cost to Company. HR ONLY – Irvine, CA 8/2010- 12/2010 Contract assignment as a Benefits Specialist at Veterinary Pet Insurance in Brea. Created efficiencies around entire LOA process including an employee informational packet. Organized and streamlined processes for open enrollment, assisted employees with benefit enrollments, entered data and ran reports in the ADP HR/Benefits system. Processed vendor bills. JAMES HARDIE BUILDING PRODUCTS – Mission Viejo, CA 8/2003 – 2/2010 (Worldwide manufacturer of fiber cement building materials) Benefits Manager Responsible for designing, developing, and implementing employee benefit plans for 2000 employees in the US and Canada. Provided guidance and assistance to the HR Team of 25 people in 10 manufacturing plants and three Regional Offices. Managed a corporate benefit budget of $50M. • LOA Management. In addition to processing leaves, trained staff on current HIPAA and FMLA laws. Ensured all forms and communications were current and in compliance current state and federal laws. • Reviewed and negotiated contract provisions with insurance carriers, administrators and service providers. • Led the Company’s implementation process of auto enrollment for the 401k plan resulting in a 28% increase in participation. • Coordinated the execution of plan documents and service agreements with the Legal Department. • Assured all company-sponsored plans, including their design and changes, were in compliance with all relevant ERISA, DOL, and IRS requirements. • Developed and recommended new, improved and/or changes to benefit programs. • Coordinated internal/external benefit audits. • With Benefit Broker, served as a liaison with insurance carriers to obtain renewals, settlements, claims and utilization data as well as enrollment information. • Utilized ADP Application to solve daily HR/Payroll/Benefit inquiries. HR SOLUTIONS – Irvine, CA 1/2003 – 8/2003 Contract assignment in the Orange County Market for a Fortune 500 company specializing in automotive services. Organized and streamlined processes for open enrollment, workers compensation, vendor billing and employee communications. ALLIANCE IMAGING, INC. – Anaheim, CA 1/2001 – 12/2002 (National diagnostic imaging company) Benefits Manager Responsible for planning, developing and administering employee benefit programs. Provided guidance and assistance to nine regions on various benefit plans (self-insured, fully-insured, PPO and HMO). Directed multiple vendors and brokers to specification keeping within budget. Effectively motivated and managed a benefits team consisting of three benefit coordinators for a healthcare company of 2400 employees operating in 43 states. • Reviewed and negotiated health and welfare contracts and performance guarantees resulting in a $180,000 cost savings. • Designed a 401(k) education training which resulted in a 10% increase in participation. • Analyzed plan experience information, current trends and competitive benchmarking resulting in plan design improvements. • Developed loss-sensitive workers compensation strategies resulting in increased employee return to work ratios. • Developed benefit policies and procedures while ensuring compliance with State and Federal regulations. HR ONLY – Irvine, CA 3/2000 – 12/2001 Contract assignment for the County of Orange Corporate Office. Responsible for managing all aspects of benefit plans for the positions of Executive, Judge and Attorney. BAXTER HEALTHCARE, CARDIOVASCULAR GROUP – Irvine, CA 3/1979 – 3/2000 (National manufacturer of medical devices) Provided HR support for a division of 1500 employees with primary focus directed towards the administration and design of communications for compensation and benefit administration. Supervised two benefits coordinators and provided support to three coordinators in off-site locations. Senior Human Resources Specialist (1998-2000) • Developed and implemented quarterly employee benefit communications and training programs which increased employee awareness. • Led the open enrollment process and developed a new employee orientation program. • Successfully served as an internal consultant and resource to leadership teams with the purpose of ensuring appropriate administration and implementation of policies, procedures and programs. • Provided technical interpretation while ensuring compliance of health and welfare plans, retirement plans and work/life programs (including FMLA). • Implemented wellness programs such as an annual health faire, quarterly benefit fairs, on-site massage and health screenings, etc. Human Resources Specialist (1993-1998) • Managed a staff of three in the benefits department with a budgetary accountability of $100,000. • Partnered with management by providing guidance to successfully resolve employee relations and communications issues. • Developed a policies and procedures manual as well as an employee handbook. • Participated in the facilitation of three major organizational restructures through mid-1996 by integrating three separate company benefit programs into one. Previously held positions of Benefits Coordinator and Employment Coordinator. OTHER SKILLS/CERTIFICATIONS/MEMBERSHIPS • Current Member of Orange County Compensation & Benefits Association (OCCABA). • Member of Linked In: http://www.linkedin.com/pub/sue-kobuki/2/642/b39. • Certificate in Human Resources Management. • Proficient in Microsoft Word, Excel and Outlook. • Working knowledge gained with daily exposure of ADP-Reporting Software. • In-depth knowledge of benefit policies, practices, common exclusions and imitations and applicable laws.
Rancho Santa Margarita, California, United States
Tricia White - Freelance Proofreading & Office Management
0
Kudos
3.5
2 Skills
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Tricia Collier-White Objective: Seeking a position as a proofreader from home Skills and Abilities: Customer Service: Excellent customer service skills, always work towards a positive outcome. Assist numerous customers via telephone, fax, email and in person to meet their needs. Receive customer complaints from general public and businesses and resolve problems within my area of responsibility in a timely manner. Responsible for making collection calls in a tactful and courteous manner. Record all contacts in detail. Organization and Communication: Highly organized and productive. Create and proofread ads, legals and obituaries under deadlines while at The Chronicle. Responsible for printing and filing daily reports, receipts, and invoices. While at K-Mart reorganized two departments to be more efficient and accessible. Master at multi-tasking and detail oriented. Excellent communication skills, in person and on the telephone. Sales: Assist customers in developing marketing strategies by using sales abilities and techniques. Able to persuade customers, general public and businesses to up sell ads or subscriptions. Able to market services to the public. Experience with processing credit card applications, debit/credit card payments as well as cash. Substitute Paraprofessional: filled in for various people. Successfully helped all ages in all classroom environments, including playground, cafeteria, and resource rooms with a multitude of subjects: math, reading, spelling, etc. Special needs children require different techniques which I could further explain. Excellent rapport with students, teachers, and other faculty. Employers: Onalaska School District The Chronicle K-Mart Mary’s Corner Mkt Wal-Mart Napavine Video Onalaska Café J-Bobs Restaurant References available upon request
Onalaska, Washington, United States
Alicia Flinders - Freelance Banner Design & Logo Design
0
Kudos
3.0
2 Skills
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My name is Alicia. I am 17 years old. Some career goals that I would like to reach are: going to college to be a Pediatric Nurse. I am a very creative person and love to do artsy things. I love children.
Ogden, Utah, United States
Warren Portsmouth - Freelance Article Writing & Content Writing
0
Kudos
3.5
2 Skills
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I am currently ghostwriting for AMS and have completed some ad hoc ghostwriting assignments this year for an Australian corporate client. I have extensive business and work experience in management, accounting and sales.
New Zealand
Michael Evens - Freelance Technical Writing & Manual Writing
0
Kudos
5.0
2 Skills
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MICHAEL A. EVENS Concord, California 94519 1.925.435.4321 mobile / message michael_evens@unforgettable.com TECHNICAL WRITING – User/Admin, Training/Instruction, Engineering/Technical, Online/Help Over 15 years of corporate success and entrepreneurial experience in concise, comprehensive and effective writing and presentation; process and methodology analysis; complex business and information systems analysis; change and configuration management; strategic, logistical and tactical planning; national and international industry standards and best practices compliance and implementation. PROFESSIONAL PROFILE - Talented Technical Writer with abilities to translate highly conceptual ideas into focused and intelligent business, technical, marketing or public communications and a solid decision maker who is accurate, timely and strategic in judgment - Able to work under the tightest of deadlines, aggressive project plans, and launch dates - Specialized in process, standards, and methodologies that bring innovation and success to any size organization - Perceptive and Detailed Analyst able to streamline process and highly skilled in UML and other system, data, and process diagramming and mapping. Accomplished in structured methodologies and best practices. TECHNICAL SKILLS Office Suite: Microsoft Office Professional Publishing: Word, Publisher, Adobe Acrobat Publishing Concepts: FrameMaker, PageMaker, JavaDoc Graphics: Visio, PaintShop Pro, Adobe Photoshop Management: Microsoft Project, SDLC, QA, Earned Value, NIKU, Clarity, AutoTask Multimedia: PowerPoint Database: Access, MSWorks, Lotus Notes Database Concepts: Oracle, Sybase, Omnis, Lotus Notes, Spreadsheet: Excel WEB: DreamWeaver, HomeSite, GIF Animator, HTML WEB Concepts: SHTML, DML, UML, XML, JML, PHP, JavaScript, Flash On-Line Help: RoboHelp, HTMLHelp, WINHelp Development Environments: Microsoft SDK, .NET, J2EE, Java, OOD, Open Systems Programming Languages: JCL, Turbo Pascal, HTML Programming Concepts: DCL, Visual Basic, C, C++, C#, Java, J2EE, Java Script, COBOL, BEA Workshop, SDK Customer Resource / Communication Management: Remedy, ACT, Exchange, Outlook Configuration Management: Tivoli, PVCS, CVS, ClearCase, Panagon Analysis and OO Development: Enterprise Architect, ER Studio Methodologies: RUP, Six Sigma (DMAIC), PMP, SEI CMM/CMMI, ISO, SDLC, SOX, ITIL, Agile (Scrum) EXPERIENCE 02/99 – Present CREATIVE CONSULTING – San Francisco / Los Angeles, California Top Clients and Companies: RUBICONN, LLC. – Pleasanton, California Technical Writing / Business Analysis / Marketing Strategies · Working directly with the founding partners of Rubiconn LLC to provide, Marketing Presentations, Marketing Strategies and Web Design for their Information Technology Infrastructure Solutions (FFITS). · Analyzed, identified, defined, and documented strategies for Internet marketing. · Composed roadmap presentations for sales personnel to increase product identification and effective communication with potential clients. · Developed and implemented a sales qualification system that targeted specific markets to increased the contact to contract ratio. (See www.rubiconn.com) THINKING SOFTWARE, INC. – Santa Clara, California Technical Writing / Business Analysis / Marketing Strategies · Independently contracted by Thinking Software, Inc. to provide Instructional Design, Marketing Presentations and Web Design for their Software Understanding Machine (SUM). · Analyzed, identified, defined, and documented strategies for Internet marketing. · Reviewed, edited, standardized and generally polished presentations, web design, FAQs, etc. for audience effectiveness. · Assisted in writing white papers on the detailed functionality of products that composed SUM. (See www.thinkingsoftware.com) SECURIMETRICS – Martinez, California Instructional Design / Technical Writing · Independently contracted by SecuriMetrics to provide Process and Security Analysis, Instructional Design and User Documentation for a custom GUI to a new L-1 Security and Jail Management System. · Analyzed, identified, defined, and documented all aspects of the User Interface and Remote Operations (internet) interface with the backend system and processes. · Based on a tight implementation timeline used Adobe FrameMaker and Acrobat to develop Administrative, User and Reference materials. · Facilitated and coordinated efforts of Technical Writing, Quality Assurance and Application Engineers based on experience with Rational Methodologies and ITIL Best Practices. (See www.securimetrics.com) ESURANCE – San Francisco, California Technical Writing · Retained by Legacy Solutions to drive the analysis and documentation to provide ESURANCE with a complete picture and understanding of the potential data breach vulnerabilities that the company could face and to ensure compliance with the Company’s Information Security policy. · Analyzed all applications and data utilized by ESURANCE and documented the manner of secure access protocols, storage, transmission, data disposal. · Based on a tight timeline and strict requirements from the legal department, used Enterprise Architect to produce a foundation that would allow information to be dynamic and maintainable, in addition to providing a tool for future developmental scalability. · Used the various process methodologies to bring standardization and innovation to the communication of the project deliverables. (See www.esurance.com) · Used and documented Enterprise Architect as a tool for software engineers to as their configuration management documentation to interface with ClearCase release management. SONY PICTURES ENTERTAINMENT (SPE) – Culver City, California Instructional Design / Technical Writing / Business and Process Analysis · Contracted by Cap Gemini, Ernst & Young Consulting to facilitate the design and develop a training course on the Service Oriented Architecture (SOA) for J2EE Web Application/Portal Developers at Sony Pictures Entertainment (SPE). · Analyzed and documented guidelines and processes from best practices and aligned them with the target SOA architecture and framework. · Responsibilities also included written and verbal communication and presentation of the design and development process used for the International Film Distribution System (IFDS) and the Global Product Management System (GPMS) that merged SPE and MGM processes and products. · Documented Use Case realization methodologies, developed training materials, training exercises (online), training logistics, setup and facilitation. (See www.sonypictures.com) DNA STUDIO – Beverly Hills, California Technical Writing / Business and Process Analysis · Contracted by DNA Studio to formulate concrete Business and Functional Requirement, Use Case, and Process information documentation from the concepts of their clients (IBM and The Coca-Cola Company). The i-COKE music experience, an encapsulation of an online music mixer and music player, is designed to associate logo and brand identification and encourage sales growth. · Created, documented and implemented user, technical and administrative information and publications. · Implemented process methodologies (RUP) to develop Use Case format and delivery. · Frequently met with customer, business owners, project sponsors and technical staff to obtain information and resolve issues. (See www.mycoke.com/index.html?tunnel=cokemusic) WMC Mortgage Corporation / GE Consumer Finance – Woodland Hills, California Technical Writing / Business and Process Analysis · Contracted by Architech Solutions to spearhead analysis and technical writing in the consolidation of the IT Knowledgebase for the merger between GE Consumer Finance (GECF) and WMC Mortgage. · Pioneered recommendations regarding how WMC Mortgage could synergize documentation and documentation processes with GECF. Implemented them as standard processes and best practices. · Independently analyzed Sarbanes-Oxley (SOX) 2002 compliances. BANK OF AMERICA – Los Angeles, California Technical Writing / Process Analysis · Retained by Ajilon Consulting to developed Business Requirement, High Level Design and Low Level Design Documents for the Fleet-Boston integration/merger and Check 21 initiatives. · Implemented the process framework from Six Sigma methodologies. · Worked on Project Management issues supporting the development of multiple project threads. SBC (AT&T) – San Ramon, California Technical Writing / Business, Systems, and Process Analysis · Contracted by Collins Consulting to research and analyze the inputs (DARWIN, DAPRE, ILECapp, and CLECapp) to the antiquated Directory Assistance System. · Provided processes maps, system flow diagrams and narratives for the design of the FALCON System (new input for Directory Assistance) developed in Java. · Created the data dictionary and other design documentation. INOVANT (VISA) – San Mateo, California Technical Writing / Business and Process Analysis · Retained by Sun Professional Services (Sun Microsystems) to develop various Architecture, Process, Roadmap, and Requirements documents, researched from the ITIL, for enterprise-wide Open Systems Configuration Management Solutions (Tivoli). · Composed presentations for senior management and corporate communications and provided a standard of communication for Sun Professional Services in its interface with Inovant. SHAKLEE CORPORATION – Pleasanton, California Technical Writing / Project Management / Process and Business Analysis · Contracted by Ajilon Consulting to manage the information turnover (documentation) and process in a data-center relocation project that facilitated synergism across the parent company and its subsidiaries. · Directed and managed project and personnel requirements · Established procedures, schedules, and checklists. · Facilitated research, analysis and diagramming of system integration, process, and data flow for the financials, manufacturing, sales/distribution, and payroll/accounting systems. · Prepared and initiated rollback procedures based on disaster recovery and business continuity plans. RED HOT WEB – Concord, California Management / Operations / Marketing / Consulting / Strategic Planning · Joined with management of Red Hot Web to establish web design concepts, processes, strategies, and marketing and development tools. · Developed a sales qualification system that targeted specific markets and increased the contact to purchase ratio. · Realigned focus on product to customer requirements. · Doubled the size of the company's consumer base and asserted controls on product quality (QA), content management and marketability. (See www.redhotweb.com) WELLS FARGO BANK – San Francisco, California Technical Writing / Business Analysis · Brought in by Computer Resource Group as a consultant on an enterprise security and configuration management project (BMC In Control). · Researched and wrote the planning, design, and development specifications, and other project documentation in cooperation with the Chief Architect, Technical Leads, and Platform Analysts. · Established documentation standards, processes and methodologies strongly based on Rational Methodologies. · Built servers to test custom APIs and BMC In Control server agents and provided step-by-step procedures for duplicating the process for formal quality assurance (QA), testing and user installation. · Designed, developed, and implemented a project website. · Implemented contact management procedures and practices. · Initiated problem tracking methodologies, implemented change management tools. BANK OF AMERICA – Concord, California Technical Writing / Analysis · Independently consulted Bank of America, lead a technically focused group of writers and analysts on specific project threads of the Enterprise Architecture Infrastructure project that was a reengineering of the entire bank's architecture. The project was to provide bank customers a means to access a “differentiated portfolio” of products and services that were componentized, integrated, and facilitated customer management of their own financial affairs via numerous delivery channels. · Researched and wrote white papers and presentations regarding Object Oriented Development (OOD) standards that received ovations from both Bank of America and the Object Management Group (OMG). · Produced and published compilations of the project's knowledgebase as hypertext-driven presentations, documentation disseminations, and marketing tools. · Implemented and administered the FileNet-Panagon – Configuration/Document Management System. · Built servers, documented and installed upgraded Panagon systems for testing / QA. PACIFIC BELL TELEPHONE (SBC, AT&T) – San Francisco, California Technical Writing / Process and Project Management / Analysis · Retained by Chen & McGinnely, LLC to research and analyze two changeconfiguration management systems and provided full documentation for management, training, developers, and users. · Developed communication plans, project management plans, quality assurance plans, and documented homegrown/inhouse software configuration management processes in an effort to better manage achievement in the Capability Maturity Model (CMM). · Prepared presentations for strategic visioning for executive management and designed, developed, and implemented the departmental intranet site. Employee Positions: 03/98 – 02/99 PEOPLESOFT – Pleasanton, California Performance Reporting Management / Analysis / Strategic Planning · Managed performance reporting for Strategic Technical Services that provided developers, customers, and marketing with the information that supported PeopleSoft applications on various configurations of databases, hardware, and operating system platforms. · Organized and facilitated a Lab Reporting Workshop (training/instruction) for engineers and vendors to consistently, cooperatively, and uniformly present findings that could be certified and published. · Worked with engineers and vendors (IBM, Oracle, Sun, Sybase, Hewlett Packard, Compaq, etc.) accumulated, analyzed, organized, and presented information regarding application performance. Provided feedback to engineers regarding potential processing problems, provided vendors with certified processing results, provided Marketing with published "Performance Reports" and provided information directly to customers regarding performance of specific applications, database, and hardware configurations. · Worked with Audit and QA to facilitate the effort that enabled the company's first ISO 9000 certification enabling international marketability. · Designed, developed and implemented the departmental intranet site. 05/95 – 03/98 WESTERN STAFF SERVICES (Corporate Headquarters) – Walnut Creek, California Technical Publications Management / Senior Business Analysis · Managed a staff of writers that produced a suite of documentation, curriculum, online help, and training material for a GUI front-end that interfaced with over 300 offices worldwide. The system provided payroll, employee tracking, applicant tracking, customer tracking, and other HR system functionality. · Worked closely with the developer on a strategic prototype system that incorporated easier and faster production of payroll, "Search and Retrieval," and capabilities for more rapidly filling jobs. Acted as the functional expert representing the company's products with customers and drive implementation decisions. · Managed publications regarding the Oracle Financial back-end. · Evaluated, recommended, documented and implemented a Configuration/Change Management (SDLC/CM) product (PVCS). · Designed, developed, and implemented the company’s first intranet and prototyped the World Wide Internet presence. · Traveled throughout the United States, implemented upgrades to the system, trained staff, and devised improvements to business strategies and pioneered customer relationship management (CRM). AREAS OF EXPERTISE Technical Writing / Information Architecture / Information Mapping - Proposals, Presentations, RFI, and RFQ - Marketing Strategies and Copy - Diagrams (Technical, Process, System, Workflow and Relationship) - User Guides, Instructional Design, Online Help, Administrative and Reference Guides - White Papers and Research Reporting, Requirements, and Use Cases - Content Development and Management / Web Design Business Analysis and Consulting - Requirements Gathering, Definitions, Functional Specifications, and Test Cases - Software Evaluation, API, Performance Analysis and QA Information - Development and Engineering Specifications - Use Case Design - Business Process Modeling (BPM) Program / Project / Process Management - Standards and Best Practices Implementations and Communication - Change Management / Configuration Management - Implementation / Rollout Planning and Communication EDUCATION Bachelor of Arts in English Literature Master of Business Administration CERTIFICATIONS Project Management Professional (PMP) – Pending Certified Business Analyst Professional (CBAP) – Pending CREDITS Listed in "International Who's Who of Professionals" Member of the Society for Technical Communication (STC) Association of Professional Business Writers Friends of Bill W.
Concord, California, United States
Rj - Freelance Creative Writing & Script Writing
0
Kudos
2.0
2 Skills
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I am a novice creative/editorial writer hoping to develop my talent and eventually work in television and or screenwriting. I am a non-traditional college student looking to network and possibly receive some input. I am eager to write anything for anyone just for the critique and the experience.
Houston, Texas, United States
Aisha Harris - Freelance Music Production & Song Writing
0
Kudos
5.0
2 Skills
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Hello music lovers! I am a writer and singer. I love them both equally but am focused on writing for other artist. I am experienced in composing, recording, and mastering. I love to help other artists find the best way to create and express themselves. Please dont hesitate to call for consultation. I look forward to working with you!
Washington DC, Laurel, Maryland, United States
Melissa Pegues - Freelance Interior Design & Writing
0
Kudos
2.0
2 Skills
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My passion is interior design and home organization. I have a penchant for vintage and also sell vintage clothing and home decor items online and at various local shows. I specialize in upcycling and working with smaller budgets. In addition to every room in my house (a few times over) I have done two professional jobs.
Kenosha, Wisconsin, United States
Karen Hart - Freelance Bookkeeping & Payroll Management
0
Kudos
5.0
2 Skills
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KAREN@QUICKBOOKS360.COM KAREN HART WWW.QUICKBOOKS360.COM OBJECTIVE Provide accurate, professional service to Clients SUMMARY OF QUALIFICATIONS 2010 – Present Quickbooks360 Naples, Florida Sole-Proprietor Certified Quickbooks ProAdvisor Authorized Quickbooks Affiliate Proficient in all aspects of Bookkeeping 2005-Present Preferred Security Providers, Inc. Naples, Florida Administrative Manager Scheduling applicants and completing interviews Complete Florida new hire requirements Maintain Employee files Responsible for Invoicing Clients, accounts payable, and accounts receivable Assist Manager in day to day operations Monthly, Quarterly, and Annual Tax reporting Process Payroll ~ Quickbooks Pro ~ Later upgraded to Quickbooks Plus Online 2001-2005 ABM Industries Fort Myers, Florida Started as temporary office assistant Organized files Became familiar with Security Industry Assisted in Scheduling of 2500 weekly hours covering 3 counties 2002 – Promoted to Assistant Manager Process payroll in Valiant Payroll System Prior years gaining experience in Customer Relations Education________________________________________ 2003 Obtained Unarmed Security License # D 2305732 2004 Obtained Security Branch Manager License # MB2400178 2005 Earned degree in Police & Security Sciences 2006 Became a Florida Notary ~ Bonded and Insured through NNA ~ Active 2010 Certified Quickbooks ProAdvisor 2011 Certified Quickbooks ProAdvisor (Recertify) 2011 Member of American Institute of Professional Bookkeepers References available upon request
Port Charlotte, Florida, United States
Leslie Alvo - Freelance Editing & Technical Writing
0
Kudos
4.0
2 Skills
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Instructional designer/technical writer - spent about 12 years developing training and documentation for system implementations of SAP, Peoplesoft and proprietary integrated systems for such companies as CN, Bombardier, Transcontinental Printing, Molsons
Kelowna, British Columbia, Canada