Freelance Architectural Illustrators : Illinois

0 Kudos

3.5 2 Skills

$45 Rate/Hr

RESUME FOR MONICA E. JEFFRIES EMPLOYMENT 11/02-Present Certified Interpreter & Translator and Bilingual Benefits Communication Consultant * Freelance interpreting and document translation services for various agencies with good reputation throughout Washington, Oregon, Idaho, Montana, Colorado, Utah, California, Georgia, Arizona, Michigan & Maryland. Currently working in getting certified to provide services Globally. * Outstanding interpreting services for a wide variety of Hospitals, Clinics, and Community Centers, as well as Government Agencies (State & Federal) & Private Organizations. * Proficient in presenting in English & Spanish - benefit materials and lingo for companies with 5,000+ employees. 2/02-7/02 Human Resources Manager and Buyer, GM Nameplate Auburn, WA. * Performed all buying and overall HR tasks. *Part of core group of people that helped create the GM Nameplate Auburn Plastics Division after Fleck Company’s closure in January 2002. *Responsible for material procurement to ensure production and delivery of product on time, every time. *Acted as main person coordinating lay-offs until the plant was completely shut down. 3/00-2/02 Human Resources Administrator, Fleck Company Inc. Auburn, WA. *Created new policies (in English & Spanish) & maintained current ones under direct supervision of the President & CEO. *Developed employee relations and helped improve employee morale; helped with interpreting & translation of documents for employees with ESL (English as a Second Language). *Reduced benefits costs by reviewing and proposing new benefit packages, policies and/or wage administration programs. *Performed full hiring tasks - interviewing, hiring, team building. *Supervised 2 front office assistants & overall reception/office activities. *Translated documents & policies for Fleck de México, S.A. de C.V. 2/99-3/00 Customer Service Specialist. Fleck Company Inc. Auburn, WA. *One and only Interpreter for Account Managers & President/CEO. *Responsible for providing excellent customer support to 20+ accounts, including 5 international ones (Mexico, Brazil, Spain, Singapore & France). * Effectively managed accounts meeting customer’s demands in a timely manner. *Acted as trainer for employees with ESL (English as a Second Language) when needed. *Recorded training videos, using simultaneous interpretation, to help employees in Mexico with overall Plastic Injection Molding Machine Maintenance/Processing & Troubleshooting. 2/96-2/99 Accounts Receivable Manager. Peterson Company, Auburn, WA. *Supervised activities and duties of 3 employees. *Performed full hiring tasks. *Accountable for overall department efficiency and accuracy. *Consistently provided high standards of customer service. *Reorganized department and built new employee team resulting in more efficient and accurate department since my hire. *Effective multi-tasking resulting in meeting deadlines and developing positive customer service relations. EDUCATION, CERTIFICATES & VOLUNTEER WORK 1989-1994 Bachelor of Science, Business Administration & Software with HR specialty. Universidad Autónoma de Guadalajara (Private University in México). 2002-2003 Professional Language Certificate, Medical & Social Services. Interpreter, State of Washington. Department of Social and Health Services (DSHS). 05-26-2006 Professional Language Certificate, Document Translation. English to Spanish, State of Washington. Department of Social and Health Services (DSHS). 02/12-Present License for Zumba Fitness Instructor - Zumba B1, B2, Zumba Toning and Zumba Sentao. 09-01-2000 Mentor for Children Certificate. Auburn Rotary. 06-10-2005 Notary License. WA State Department of Licensing. 2000-2005 Events Volunteer for the World Trade Center in Tacoma, WA. 2005-Present Member of NOTIS (Northwest Translators & Interpreters Society). 2013-Present Member of NCIHC (National Council on Interpreting in Health Care).