Admin Support Freelancers : Dallas, Texas

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4.5 2 Skills

$450 Rate/Hr

GLENN S. WORKINGER SUMMARY Extensive experience in the Communications Industry. Led teams on QA testing and analysis of IVR systems for multiple protocols utilizing Voice Recognition capabilities and telephony events to confirm proper application behavior. Production environment testing and analysis for specialized Customer support. Participated in the development, construction, and implementation of a fully Automated Testing and Reporting System where I received Patent #6587543 for these efforts. Eleven years’ experience as a tester, operator, and implementer of Secure Radio and Satellite Communication Systems for the United States Army. SKILLS Regression and Performance Testing Lead for IVR and Web Based Systems Lead Voice Engineering Consultant Lead Trainer for IVR Testing Systems Vendor Management Process Improvement Customer Relations and Consultation Real Time Production Analysis Successfully integrated Automated Testing Systems on various Switch systems by working closely with the Developers and System Administrators. WORK HISTORY Cox Communications Feb. 2011- 2018 Software Engineer III Led multiple Empirix Hammer builds for various groups. Primary Consultant for various Cox IVR testing initiatives. Primary Consultant for the Cox Voice Engineering group automated testing project. Created a POC and this system was accepted and implemented. Performance testing lead for the Cox Shared Services Web applications. Performance testing was provided to multiple projects utilizing Load Runner and metrics monitoring by New Relic. Lead consultant for Cox Communications main IVR application testing. Continuously worked closely with IVR Developers in order to properly enhance testing efforts and application behavior utilizing Agile/DevOps models. Alcatel-Lucent April 2007-2011 Telecom Design Engineer II Menu navigation testing for IVR applications. Measure DTMF, MF, and Voice Recognition event timing for IVR applications. Confirm proper IVR application behavior and call routing. Program Hammer Scripting in Low Level, (NOCC), format for the purpose of precision testing and control. Maintainer of the Enhanced Voice Services Group Test facility, (Software and Hardware). Responsible for all regression testing in the laboratory environment. Document and report all test results and activities. Program Hammer equipment to perform customer “On Demand” testing in a Production Environment “On the Fly”. Consult with our customers to create real time data for solutions. Implemented a Fully Remote Testing System CONUS and OCONUS. Provided Peer training for the Remote Testing System. Sprint/United Telephone Midwest November 1997–April 2007 Senior Test Engineer Lead developer of telephony equipment integration into an extensive automated testing and reporting system. Maintainer of automated testing and reporting system. Test case creation and entry into automated testing and reporting system. ‘On Demand’ Customer testing utilizing the Empirix Hammer IT. Perform load testing utilizing the Empirix Hammer FX, and Spectra II equipment. Provide all in-house test equipment programming instructions. Primary consultant for automation system to other groups within Sprint. Worked as the automated system evolution planner. Developed test cases for Sprints Pre-Paid and Inter Active Toll-Free platforms. Tested Web Based Sprint applications utilizing Automation software. Integrated Web Based Testing into the automated testing and reporting system. Provided an automated production “health” status service to find potential customer related problems. United States Army 1986-1997 Communications Lead - TS/SCI Clearance, E-6 Deployed and tested various tactical satellite and radio systems for real world Air Borne Operations in the Special Operations community. Installed, configured, and tested unproven secure radio/computer systems for the United States Army. Used radio equipment for the purpose of secure communications, jamming, and direction finding in the Military Intelligence community. EDUCATION Bachelor’s Degree, Business Management of Information Systems, Baker University, Overland Park, Kansas; Anticipated Completion Date, December 2020. Certified, AcceSS7 Network Investigator Training Course - 2000 Certified, Compuware-QACenter Testing Course - 1998 Certified, UNIX System Administrators, Inc-Introduction to SCO UNIX Systems - 1998 Certified, Software Quality Engineering-Systematic Software Testing - 1998 Certified, Tandem-Problem Solving for Tandem Operators, Nonstop Himalaya K-series - 1998 Associate Degree in General Science from Central Texas College - 1997 Certified, Mitel SX-2000-Installation and Maintenance Course - 1996 Certified, National Security Agency, (NSA), Comsec Custodian Course - 1994 Certified, AT&T System 75-System Administration Course – 1991 REFERENCES References available upon request.

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5.0 2 Skills

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Annex Communication is a full-source marketing, public relations and communication solution for businesses and individuals. Our South Florida-based firm offers its services as an outsourced solution for those unable or unwilling to maintain their own corporate communications division on a full-time basis. We are located in Fort Lauderdale, FL and serve Palm Beach, Broward, and Miami-Dade counties as well as national accounts.