223 Alhambra Blvd
Piedmont, SC 29673
Cell (864) 607-5540
About me: I enjoy reading and work as a medical editor so want to see if book editing would be for me.
12/08-02/10 Med-Tech Resource, Inc.
QA Manager/Acting Operations Manager
ACCOMPLISHMENTS WHILE EMPLOYED AT MTRI:
As QA Manager developed audit program to ensure quality. Company averaged 99.5% and greater accuracy rate. Updated QA Manual to reflect changes as set forth by AHDI. Monthly auditing of editors/QA staff. Set up new clients including writing account guidelines, building formats, getting clients up and running from the testing stages to go-live and auditing each dictation. New staff training and continuing education with existing staff. One on one with clients, HIM, physicians/dictators, transcription managers, etc.
Managed 80-100 MTs and 8-10 QA/Editors.
As training coordinator, developed training/clinical program with students in transcription programs at remote colleges.
Working with Technical support troubleshooting client problems, MT issues, computer issues. Set up a sample site for easy access for the MTs to go to when they have difficult dictations. Macro/word expander help classes.
05/2007-12/08 Med-Tech Resource, Inc.
Training/QA and Development Coordinator
Training new hires including in-house QA/QC staff and supervisors. Auditing MTs and editors. Setting up new clients and serve existing client’s quality needs. QA supervisor include monitoring quality issues, supervising editors. Troubleshooting technical problems. Customer service.
03/2003-05/2007 Med-Tech Resource
Duties include supervising in-house and at-home transcriptionists.
Training. Editing while providing feedback.
Troubleshoot technical issues, monitoring work flow.
Working as a team with other supervisors, MTs and upper management.
Troubleshoot computer problems before calling for tech support.
Have a working knowledge of the new HIPAA guidelines, a strong background in medical terminology, and excellent grammar and English skills.
Excellent customer service skills.