Chesna Alexander

Freelance Annual Report Writer & Newsletter Writer

1612
Location:Cape Town, Western Cape, South Africa
Phone: 0732401808
Website: http://supergreendiscounts.com/sid/120725
Profile:https://www.freelanced.com/chesnaalexander
0
Kudos
2.5
2 Skills
Ask
Rate/Hr
BIOGRAPHICAL DETAILS

NAME/SURNAME: CHESNA ALEXANDER

ADDRESS: MITCHELL'S PLAIN
7798
CAPE TOWN
8000


D.O.B.: 01/03/1980

***: FEMALE

MARITAL STATUS: MARRIED

NATIONALITY: SOUTH AFRICAN

LICENCE: CODE 08

HEALTH: EXCELLENT

LANGUAGE: ENGLISH /AFRICANS/ GERMAN

ACADEMIC DETAILS

TERTIARY EDUCATION: INTEC COLLEGE
COURSE: INDUSTRIAL PSCHYCOLOGY
(Certificate)

TERTIARY EDUCATION: Home Study College
COURSE: ASTRONOMY
(Certificate)

SECONDARY EDUCATION: WESTRIDGE SENIOR SECONDARY
(GRADE 12)

SUBJECTS: ENGLISH (HG)
AFRIKAANS (HG)
GERMAN (HG)
MATHEMATICS (HG)
BIOLOGY (HG)
TYPING

ACADEMIC ACHIEVEMENTS Matric Top Ten Academic Achievement - '97
Sports Excellence - '97
Inaugural Talent Showcase - '97
U.C.T Mathematics Olympiads - '97
WPSSSU: Athletics - '94
WPSSSU: Gymnastics - '94
WORK EXPERIENCE

1. EMPLOYER: ROYAL CAPE MARINE cc
PERIOD: May 1998 till September 2000
OCCUPATION: RECEPTIONIST/ADMIN CLERK

2. EMPLOYER: Sun International GrandWest Casino and
PERIOD: Entertainment World:
Training from October 2000/Employed 15 December 2000 till 25 June 2004
OCCUPATION: MVG Supervisor Dec 2000 till Oct 2001
Slots Floor Supervisor Nov 2001 till Aug 2002
Slots Prive Supervisor Sep 2002 till Sep 2003
Slots Shift Manager Oct 2003 till June 2004

3. EMPLOYER: Century Casino - Caledon Hotel, Spa and Casino
PERIOD: July 2004 - March 2006
OCCUPATION: Slots Shift Manager/ Bar Service Manager

4. SELF-EMPLOYED Network Marketing (Herbalife)
PERIOD March till present

5. EMPLOYER: Fusion Outsourcing Services (Call Centre - Insurance industry)
PERIOD: July 06 till 31 March 2011
OCCUPATION: Customer Services Advisors July 06 -Sept 07
Customer Service Mentor 1 Oct 07 - 31 Oct 07
Customer Service Team Leader Nov 07 – Jan 09
Sales Team Leader Jan 09 to Dec 10
HR Assistant Jan 11 to March 11
References

ROYAL CAPE MARINE Rene Smith (Accountant)
082 815 6926

GRANDWEST CASINO Jean-Pierre Morton (Assistant Slots Manager)
082 908 8908

CALEDON CASINO Hayley Brugger (***. Operations Manager)
082 456 8719

FUSION OUTSOURCING Yolande Van Huyssteen (Customer Service Manager)
084 5539087
COMPUTER PACKAGES

Westridge Senior Secondary School LOTUS 1-2-3
MS WORD
MS EXCEL
Royal Cape Marine MS WORD & EXCEL
POWERPOINT
GrandWest Casino: CMS (Casino Management System)
Caledon Casino DACOM
SGM
FIDELIO
Fusion Outsourcing DISC
Premier HR
TotalView
Cecil
Avaya
Contact Centre Management System (CMS)
Outlook


TRAINING OBTAINED

Royal Cape Marine: Venus switched board system
Siemens 34 x 8 switchboard system

GrandWest Casino FICA, Guest relations
Environmental Management Systems
Industrial Relations level 1-2-3
Responsible gambling level 1-2
Performance Management Systems
Management Development Program
Situational leadership
Employee Assistance Program
GRIPS, the ***** Manager
AIDS training

Caledon Casino Aristocrat SGM
Credit card fraud
Train the trainer

Fusion Outsourcing Coaching Skills
Situational Leadership
Financial Services Act (UK version of FAISE)
Organisational and Management process in Contact Centres
Word intermediatry

HUMAN RESOURCE DUTIES

RESPONSIBILITIES SKILLS ACQUIRED

Training and Development In-house training programs and procedures
Rosters - Head count vs. business levels Assist with IR issues
Payroll Developing effective Assessment programs
Accurate attendance records Leadership styles and readiness levels
Checking employee time-sheets for accuracy Analyse and resolve performance problems
Monitoring leave, sick and absenteeism Charge and chair disciplinary enquiries
Conduct regular team meetings Monitor target and incident reports
Ensure that all IR legislation and agreements are met Time management
Actively involved in team building programs Developing team building programs
Drawing up Work Place Skills plan for department Recruitment and selection of employees
Equity and succession planning
Communication strategy
Effective listening techniques
Facilitating customer service training

OPERATIONAL DUTIES

RESPONSIBILITIES SKILLS ACQUIRED

Shift reports Fault finding and handling of corrections
Hourly activity report Slots machine reports and statistics
Machine activity report Using the progressive formula to ensure the
Cash reconciliation report closing provision is correct
Emergency clearance Monitor machine low revenues
Balancing Smart Card account (Finance) Auditing department telephone costs
Food and Beverage account report. Assist with ICS changes
Assisting with self exclusions of guest Monitor smart card system errors
Effectively using man power by allocating staff Smart card knowledge
to areas of their expertise Coins and token machine knowledge
Monitoring service levels vs. number Handle dispute diplomatically
of machines being played Strategic planning
Checking meter readings after clearance Manning studies


CUSTOMER SERVICE TEAM LEADER DUTIES


RESPONSIBILITIES SKILLS ACQUIRED

First Call Resolution Ability to do monthly performance reviews
Meeting department KPI's coaching skills to improve performance
Monitor and manage team achievement of KPIs matching individual needs to business needs
Performance related bi-annual appraisals Manage organisational changes into the team
Manage under performance, misconduct, Manage verbal complaints before they become formal complaints
Absence and disciplinary issues

ADMINISTRATIVE DUTIES

RESPONSIBILITIES SKILLS ACQUIRED

Arranging Accommodation Reservations and appointments
Booking Golf Courses Faxing and Filing
Hiring of Cellular phones for foreign vessels Querying hotel accommodation
Invoices Sending documents via DHL
Dealing with PORTNET applications and permits Monthly stats report
Calculating average call time versus staff on hand

MARKETING AND PROMOTIONS DUTIES

RESPONSIBILITIES SKILLS ACQUIRED

Authorising complimentary Food & Beverage Department promotional statistics
Ensuring MVG data is accurate MVG (Most valued guest) queries
Ensure all staff promote and maintain friendly Points redemption reports
, helpful, professional and knowledgeable MVG Stock takes
Behaviour at all times Interviewing Jackpot winners
Attending social events Response to guest complaints/comments
Creating effective policies and procedure
Maintain excellent relations with all guests
Player tracking reports
Assisting with Promotional Ideas

F&B SERVICE DUTIES

RESPONSIBILITIES SKILLS ACQUIRED

Rosters - Head count vs. business levels Budgets
Ordering stock Work out commissions to be paid
Monitoring stock and banking variance

IN CONCLUSION

I am an open minded individual who believes that there is always a solution to any and every problem. The skill is to find that comfortable medium then apply it respectfully and diplomatically. My skills are guided by discipline, determination and dedication. I would like to obtain a permanent position in your well-established company, where I can find myself interacting with numerous people, in a place where I can always learn more and improve on my current abilities. My main objective is to make a difference