HARLAN KRISSOFF 11928 New Country Lane, Columbia, MD 21044
Home Phone 443-288-3940 Cell firstname.lastname@example.org
OBJECTIVE - Customer Service/Sales
Summary of Qualifications
? Excellent interpersonal skills in working with the the general public and colleagues in a team environment.
Initiative and creativity for problem solving.
Dependable, responsible contributor with commitment to excellence and success.
Ability and dedication for exceeding goals and going beyond what is expected to meet the needs and concerns of employer and customers.
Highly adaptable, positive, resilient, patient risk - taker who is open to new ideas.
Ability to listen to costumers needs and respond accordingly.
Sales Representative - PowerHome Technologies Columbia MD 2010
Scheduled appointments for prospective sales of home security systems.
Took lead around home and demonstrated where security was needed.
Explained the features and benefits of security systems, including best locations, reduced insurance costs and quick responses to calls.
Telemarketer - Together Matchmaking Columbia MD 2007-2008
Initiated 200+ calls per day to potential clients.
Consistently exceeded company standards in appointment setting.
Interviewed potential customers to determine eligibility for memberships.
Listened to customers concerns and assisted in decision making.
Achieved high number of appointments paid in full.
Recognized for persuasive skills.
Retail Sales - Gizmobis Inc. Bridgewater NJ 2007
Demonstrated product to stimulate excitement.
Maintained appearance of retail location.
Conducted fast and accurate inventory.
Sales Promoter- Bil-Ray Aluminum Siding Corp. Watchung NJ 2004-2006
Generated leads by conducting in store demonstrations.
Highlighted benefits of home improvement for prospective clients.
Top performer - Very high percentage of set appointments being kept.
Business Owner - Twin Earth Books Middlesex, NJ 1995-2004
Owned and operated an E-commerce company.
Acquired customers through Search Engine Optimization and various forms of advertising.
Sourced and acquired new product and kept customers informed through email and print advertising.
COMPUTER SKILLS-?Open Office-Word Processing, Spreadsheet, Presentation (PowerPoint style)?Word, Access 2007, Apple iWorks 2009-Pages,Numbers (Spreadsheet)
Currently pursuing Certificate of Proficiency in Managing in the Virtual Environment.
Howard Community College Columbia, MD
WEB DESIGN SKILLS
Web Authoring – Dreamweaver, Flash, Fireworks (CS4)
BA Political Science
Monmouth University West Long Branch, NJ
REFERENCES AVAILABLE UPON REQUEST