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Durham Technical Community College August 2006 - may 2012 Lab Monitor
Monitors lab activities; enforces rules and regulations and ensures safe environment. Monitors students in a lab setting; process basic data entry. Prepares facility for classes and ensures that work areas are clean and neat. Assists in maintaining laboratory equipment; performs simple maintenance, cleans and stores equipment when not in use, monitors condition, and notifies IT of any needed repairs. Monitors inventory of materials and supplies, initiates ordering process as needed. Maintains a library of materials which may include books, tapes, and magazines. Maintains records of laboratory activities
Duelwave.com 2004 - Present Owner of Duelwave.com
Install hardware equipment at a user’s location. Tasks may involve installing, configuring, troubleshooting and user’s hardware and software. May respond to inquiries and requests from users for assistance with personal computers. May identify problems, troubleshoots and provides solutions to assist users. May act as a customer service advocate in resolving service requests; ensure problems are escalated through appropriate channels for resolution. Maintains a broad knowledge of technology, equipment and/or systems within field of work.
University of North Carolina at Chapel Hill 01 / 2000 - 10 / 2004 Overnight Supervisor
Provides service at the circulation desk including: prepares library for opening; checks materials in and out using computer terminal; greets and directs patrons to various locations or locates materials; answers the phone; registers new patrons on library computer system; uses computer terminal to provide information to the public or explains how to use the library’s computer system; receives and resolves complaints or refers public to a director; collects and records fines and fees; assists supervisors with special projects. May train student volunteers on computer system operation and library policies and procedures; maintains library public area in clean and orderly fashion by maintaining displays, cleaning computer terminals and other general cleaning and/or organizing tasks; performs other related duties as required. Supervises student volunteers.