Richard S. Cortez
12137 Abacherli Ave.
Chino, CA 91710
Profile: I am looking for an opportunity to be part of a team. I want to not only grow within an organization, but to help it grow in a positive direction as well. I have great work ethic and a positive attitude that truly makes me believe that I am an asset to any organization. I look forward to and embracing being challenged and succeeding.
Summary of Qualifications
-PC literate-Word, Excel, Medi-soft, Power Point, Microsoft Office.
-Proficient in Spanish
-Experience in building a positive network with customers.
-Team player and adaptable to changes to different work environments
-Trained and proficient in customer service.
-2010/Present University of California Riverside Riverside, CA
Major: English: Expected date of
-2004/2008 Chaffey College Rancho Cucamonga, CA
-2000/2004 Don Lugo High school
Graduated in 2004 with HSD Chino, CA
-2001/2003 Medical Administration Services Upland, CA
-Assisted in medical billing duties. Additional duties included: typing 35 wpm, customer service, data entry, ten key touch, filing and networked with insurances to view status of clients.
-2004-/2007 Goodyear Tires Pomona, CA
-General Service Technician-
-Performing general services to client’s automobiles. Responsibilities include: adjusting store inventory, answering and directing phone calls, customer service, data entry, and handling of automotive service inquiries.
-2007/2008 Verizon Wireless Irvine, CA
-Customer Service Representative-
-Performed duties in a fast paced call center environment. Proficient in multi-tasking several tasks at a time while assessing and therefore assisting customers with their issues. Customers issues included: billing issues, technical issues, software/hardware issues, issues with personnel etc. Worked with a team and met quotas every month
References available upon request