Tracie Palmer

Freelance Content Writer & Brochure Designer

Location:Redondo Beach, California, United States
2 Skills

Effective interpersonal communications, press releases, customer service, technical support/help desk, training and documentation ~ often in a managerial, editorial or creative role.

Research, investigation, and fact checking as well as locating people, places and assets for attorneys, service of process, and media.

Composed, successful supervisory experience in entertainment, tech support, and administrative environments.

Concise and consistent technical, legal, and editorial writing, copy editing, and production reporting. Targeted marketing/press materials, training and operations manuals for new or existing systems and procedures.

Planning, design, implementation, maintenance, and training of personal and business systems and smaller networks in professional and creative environments. Upgrades, troubleshooting support and training as needed.

Coordination in legal, production, live event and marketing environments. Designing marketing and publicity materials, databases, and stages. Managing interns, administrative and production staff.

Operations, troubleshooting, and production on small and large scale projects, remote locations and live events. Appropriations, resource allocation, legal/company compliance, including expense and tax reporting.


Verbal and Written Communications ~ Currently, researching and preparing legal memos and trial exhibits for litigation firm. Running point for talent, producers/management, press, etc., script typing & editing, writers’ meeting notes, pitching ideas for broadcast, as well as input/edit chyron, teleprompter and script for live and live-to-tape broadcasts. Box design, press and video show presentations for re-release of the Faces of Death home video series. Extensive writing and editing, including training and procedures manuals for events, productions and professional offices. Thorough and complete research and investigations for litigation, process service, and media outlets.

Training/Troubleshooting/Help Desk ~ Training and documentation for executives, artists, administrative and production staff. Internal help desk and troubleshooting as needed in a variety of environments and remote locations. De-escalating customer complaint calls in Dell inbound call center, data mining/analysis for internal collection and reporting on pilot projects, compiling usage reports for Shasta College Cisco Lab. Relocating offices and artists, upgrading and reconfiguring equipment, cut sheets and wiring. Set up and test Cisco labs, investigate, and report resolutions.

Customer Service/Technical Support ~ Consistently a top five performer in calls per hour, average handle time, and customer satisfaction. Proficient in all major operating platforms from installation to training and troubleshooting to upgrades and end of life in creative, legal, and front end environments. On-call help desk/tech support for both internal operations and inbound call center. Hardware, software, and network troubleshooting, work order and trouble ticket resolution. Drafting reports for management and next level technicians. Reviewing and recommending procedures for continual system improvement.

Project Coordination/Production Management ~ Provide target marketing analysis for outside projects. Supervising interns, production assistants, and administrative staff. Identify new marketing targets, design custom database for those markets and promotion. Drafting, appropriating, and reconciling budgets. All phases of off-site operations on Woodstock '94, Gorgon Video. Producing exhibits, marketing materials & premiums for conventions, project launches & other events. Budgets, schedules and reconciliations for producers and executives. Crewing, scheduling and other logistics.

Administrative/Executive Assistance ~ Administrative and creative support in planning special events, office & studio relocations, customized database and systems/network design, installation and maintenance ~ professional and creative. Handling fan mail, personal appearances, web content, travel, and accommodations for talent, producers and crew. Coordinated wrap parties, special events and other “custom” occasions for management, artists, crew and staff.

Selected Credits:

The Tonight Show with Jay Leno ~ Remote Locations

Politically Incorrect with Bill Maher ~ Asst. to Bill Maher

Politically Incorrect with Bill Maher ~ Prod. Coordinator

All My Children ~ Talent Relations, Location Assistance

Dell Computer ~ Sr. Tech Support Representative

E! Entertainment Television ~ Help Desk, Tech Support

Int'l Potographer Magazine ~ Editor, Production Report

Photographer’s Guild Local 659 ~ Computer Operator

Gorgon Video/Faces of Death Series ~ West Coast Director

Woodstock '94 ~ Asst. Director, Off-Site Operations

Bill Graham Presents ~ Stage Manager, Talent Relations

Marc C. Barulich, Attorney at Law ~ Research, Exhibit Prep, Process Service


DCSE, Dell Cert. Sys. Expert, Desktop & Portable, ‘03

MCP, Win2K Pro, Server, Net Infrastructure, Active Dir.

CCNA, Cisco Networking Academy, ‘01

CCNP, Remote Access, ‘02


On time, under budget, flexible out-of-the-box thinker.

Confident Interacting with any personality, on any location, happily.

Reliable, discreet, quick learner.

Good working independently or on a team.

Great references on request.
Skills (2) Rating
Content Writing
Brochure Design