Jolene Lindgren

Freelance Admin Support Freelancer & Salesperson

1472
Location:Northfield, Minnesota, United States
Profile:https://www.freelanced.com/jolenelindgren
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2 Skills
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JOLENE L. LINDGREN - PERSONAL RESUME
1532 Roosevelt Drive, Apt 22
Northfield, MN 55057
651 468-5024
507-339-0516
ribbehowie@gmail.com


OBJECTIVE

Seeking challenging position with reputable corporation that recognizes outstanding performance in customer service/sales, oral/written communication skills, and computer fluency/accuracy. An environment maintaining professional flexibility, and friendliness even during times of stress/multi-tasking.

JOB HISTORY

Enumerator – 2010 US Census
Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.
Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.
Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.
Complied with accuracy standards while maintaining high production rates.
Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.
Met daily with supervisor to review and submit work, and receive additional instructions.

Event Specialist
Advantage Sales & Marketing
Faribault, MN Start Date 02/2010 End Date N/A
As an Event Specialist I demonstrate food and other consumer packaged goods inside retail outlets to generate excitement and brand awareness to increase product sales. I am currently working part-time and willing to obtain food safety certification.

Independent Contractor/Concierge
Self Employed
Northfield, MN Start Date 01/2000 End Date N/A
Self Employment out of home offering services as household decorating, painting, wallpapering, ongoing cleaning services, seasonal cleaning, yard work, personal clerical/data entry, Somewhat a "jack of all trades" to meet clients needs. As a personal concierge, clients will hire me to plan trips, make dinner reservations, get concert tickets, pick-up dry cleaning and myriad other errands they simply don’t have time to do themselves.


Sales and Service Consultant
U S WEST Communications **
St Paul, MN Start Date 10/1977 End Date 09/1997
**NOTE: same company for 20 years titles/locations below, starting with the most recent.

As a successful Center Sales and Service Associate, working in a call center promoting and selling Qwest products and services to residential customers. In this exciting and fast paced position you will be responsible for the following:

Perfect the customer experience by providing excellent service on every call. Receive inbound calls from Qwest residential customers. · Meet required sales objectives by selling Qwest products and services· Consult with customers to gather information and make recommendations for their communication and entertainment needs· Use various computer systems (20 or more)/screens simultaneously to process sales and service orders· Build and maintain strong customer rapport· Consult, multi-task, and problem solve with the customer.

Consultant - Consumer Response Center
U S WEST Communications
St Paul, MN
Member of "one stop shop" team for all problems, complaints, questions any customers may have. Working with other departments within corporation, internal and external resolution and satisfaction. Point of contact with Minnesota Public Utility Commission, Office of the Attorney General, and served as Power of Attorney for any subpoenas for court appearances. Very high overall expectations regarding confidential material. Each situation being stressful due to deadlines/call volumes to satisfaction and completion, however a very rewarding experience.


Administrative Support - HR Mgmt Compensation
U S WEST Communications
Minneapolis, MN
Temporary assignment for approximately two years. Clerical/administrative support for Director and manager members of "Director Job Evaluation Project" restructuring consistency of Director and Manager salaries across region. The segment was a part of the implementation for the companies "Winning In The 90's Process". All material being of a very confidential nature, and all deadlines met accordingly.


Force Administration Manager - Resident Market Center
U S WEST Communications
Bloomington, MN
Direct supervision of Administrative Support Consultants and Data Entry/Order Processing team. Indirect supervision and staffing of approximately 100 Sales and Service Consultants regarding daily scheduling, distribution of vacations, misc. time off, training needs, meetings, and medical leaves. Coordinating customer service quality requirements and budget with other Resident Market Centers Force Admin. Managers in St Paul, Brooklyn Center, Rochester and Sioux Falls to ensure all needs met pertaining to availability to customers, service quality requirements for region. I was the primary coordinator for the closing of the Bloomington office.



Sales and Service Consultant - Resident Market Center
U S WEST Communications
St Paul, MN
Same job title/description as listed previously in St Paul.


Service Order Data Entry Clerk
Part of the order processing team for the Resident Market Center. High focus on accuracy, efficiency, and correcting of status changes/errors to ensure overall completion on a timely basis.
Northwestern Bell Telephone Company
Rochester, MN



EDUCATION

All Requirements/Extra Curricular High School Diploma - Honor Graduate
Ellendale-Geneva High School Date Completed: 06/1974

Pre-Assignment Security Guard Training – Hannon Security Services, Bloomington, MN, October 1, 2008


SKILLS/ACCOMPLISHMENTS/SOCIAL MARKETING

- Most Improved Sales, St Paul RMC - Circle of Excellence, two years - Presidents Club - Telephone Pioneers of America. - US WEST Volunteer for World Special Olympics, Super Bowl Ambassador, Minnesota Twins, Timberwolves, St Paul Saints and tradeshow committee for Minnesota Home Show at the Mall of America. - Computer skills include Microsoft Windows, Excel, Word, Power Point, Lotus 123, Word Perfect, UNIX, ACD, Telecalc, and internet.

- Personal profiles available on Facebook, BrightFuse, Twitter, Linkedin, DirectMatches, MySpace and personal website available at http://booksbyjo.moogo.com
Skills (2) Rating
Admin Support
Sales