I currently work as a freelance columnist for the UK's most popular call centre magazine.
As a Freelance Written Communications Consultant, I act as a point of outsource for individuals and organizations in need of several forms of written work.
With a passion for business English, I have six years' experience in composing telephone scripts, training manuals and official correspondence for several international organizations. I am thoroughly acquainted with strong methods of providing customer and employee satisfaction, and have an in-depth knowledge of retail and distance-selling communication processes.
I also provide the following written services:
Guidance articles on a wide variety of subjects
"How-to" guidance manuals
All types of telephone IVR
Sales, outbound and inbound telephone scripts
Official letters- both to customers and employees
Social Media scripting
Any work outsourced to me is treated with the utmost confidentiality. For an example of my work, please visit: http://www.presentationmagazine.com/how-to-recover-from-a-disastrous-speech-6091.htm.