Michele P. Gibson
165 Gamble Avenue
Ormond Beach, FL 32174
Admin. Supervised receptionists, typing pool & couriers. Coordinated hospitality
Assistant & marketing meetings/parties. Company travel: arranged flights, hotels, conferences, etc. Published monthly employee newsletter structured for inter-departmental communication and motivation. Responsible for overseeing employer’s estate (i.e.: maids, landscapers, etc.) Handled and routed confidential paperwork: payroll, banking, security clearances, employee reviews. Solid internet and telephone background. Building permit process from NOC to CO. Liaison between municipalities and builder. Liaison between customer, superintendents and key personnel.
Customer Proficient in direct customer contact. Educate customers on product
Service knowledge. Responsible for managing customer’s “problems” which directly affects the outcome of the situation. Excellent at defusing, solving and routing trouble customers and calls. Liaison between customers and executives, managers and employees. Conducted Cadillac sponsored CSI employee focus groups directed to involve employees with improving customer service. Managed service calls between customers and service technician/superintendents. Evaluate outcome of service calls.
Marketing Intense telephone sales. Coordinated marketing support between
& Sales corporate headquarters and branch offices and distributors. Distribution of point of purchase materials. Performed trade show set up and presentations. Conducted seminars. Processed trademark rights. Assisted in developing proposals and presentations. Facilitated media correspondence, graphic design and layout. Maintained direct mail on products. Prepared new home proposals and contracts.
Finance & Extensive knowledge in all phases of A/P & A/R. Knowledge of all Accounting aspects of securities business. Experience in F & I department, general ledger and travel & expense reports. Surveillance of petty cash funds. Experience with workers compensation insurance & general liability insurance coverage. Backup for title work & F & I in dealership.
Human Prepared payroll & commission reports. Administered employee benefits
Resource and promoted employee motivation & training. Coordinated job placement. Presented employees with benefits programs.
\In any given month I will read up to 10 books. This has been a regular practice for at least 2 years. I have an avid eye for errors in books. I find the errors proofreaders don't!