Citizenship : South African ? Date of birth : 20 February 1975
Cell : +2779-514-3307
E-mail : firstname.lastname@example.org
ID : 7502205090085
746 Pagel Street, Pretoria North, Pretoria, Gauteng Province, South Africa, 0182
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality & accountability. Very attend on detail, able to follow instructions to the letter.
Schoonspruit High — Klerksdorp – Grade 11 / Std 9
Acadamy Of Learning – Pietermaritzburg, 1995
? Intro To Micro Computers
? Basic Business Skills
? Store Management & Stock Control
? Personal Development Program
? Private Security Regulatory Authority – E-Grade (Self Study), 2003
? Dell Hardware Maintenance: Desktops, Workstations & Notebooks, 2010
? Typing (Self Study) – 51 wpm
? Microsoft Office Suite (Self Study)
o Power Point
o One Note
? Various Software Applications (Self Study)
? Service Enhancement Program – NQF Level 5, 2005
Office Skills: Office Management
& Stationary Front-Desk Reception
Computer Skills: MS Word
Server 2003 MS Outlook
MS One Note
Windows XP / 7 MS Publisher
Various PC Maintenance Skills
ADT Security — Brooklyn, PTA Assistant Helpdesk Administrator / SOX Administrator – Northern Region, 2008 to 2010
Handled multifaceted clerical tasks (e.g., data entry, filing, records management) as the Assistant Helpdesk Administrator. Coordinated, implemented and maintained all current & New IT Policies and Procedures as received from HO. Quickly became an administrator known for “can-do” & a “no shortcut” attitude, flexibility and high-quality work.
? Communicated effectively with multiple departments Regarding IT policies, documentation, reports & signoffs. Established strong relationships to gain support and effectively achieve results.
? Helped roll out & implement various new IT Policies, documentation and procedures as well as communicate it to the relevant Departments and Branches in the Northern Region.
? Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and assigned all helpdesk calls to the relevant Helpdesk Technicians.
? Ordering Departmental stationary & equipment when Purchase Orders has been signed off and received.
? Creating & maintaining of new and current user accounts on relevant Servers and Software Application User Databases e.g: Listener & AccPac, as per documentation received.
? Filing of all IT & User documentation, as well as preparing and sending the relevant documentation for Off-site storage as and when required.
ADT Security — Brooklyn, PTA Financial Clerk, 2006 to 2008
Processed various financial documents (e.g. Bad Debts, Transfers, Lightning Claims, Debit & Credit Notes). Was responsible for the filing of all documents, handling internal & Client Queries.
? Daily banking of all Cash Collections and Payments received the previous day.
? Processing & filing of Financial documents.
? Handling various internal and client queries regarding Client Contracts.
? Ordering of Departmental stationary & stock.
? Preparing and sending documentation for Off-site storage.
ADT Security — Brooklyn, PTA Technical Coordinator, 2004 to 2008
As part of the Technical Dept, I handled client queries regarding appointments for Technical installations, error reporting etc.
? Booked Technicians for service calls, emergency call-outs.
? Handled all communication between ADT and the relevant Dealer companies, regarding Service calls and when new jobs when submitted, and processed said documents.
? Performed general Call-Centre duties.
? Downloading & programming of various types of Alarm Panels & Communicators.
Various Temp Positions 1994 to 2004
I performed various tasks and handled various responsibilities in the below Temp Positions (e.g. Front Desk Reception Duties, Tele-Sales, Purchasing etc.)
? Maximum Security (Pretoria) – Control Room Operator
? Moot Community Security (Pretoria) – Security Guard
? Strauss & Prozesky Attorneys (Pretoria)– Collections Clerk
? Lapa Publishers (Pretoria) – Temporary Store Man
? Capital Inn Hotel (Pretoria) – Night Shift Reception & Security
? AC Honed Tube & Hard Chrome (Alberton) – Telesales Consultant
? Mimosa Holiday Resort (Parys) – Night Shift Reception & Security