SUMMARY OF QUALIFICATIONS: -----------------------------------------------------------------------------
• Expert word processing skills
• Extensive skills in a variety of software applications and other office machinery/equipment
• Outstanding communication skills, proficiently utilize interpersonal skills in relating to others
• Effectively handle difficult situations, negotiate as well as develop a d implement solutions
• Effective Management skills with the ability to handle large amounts of cash
• Effective problem solver/decision maker
• Strong ability to gather, collate and classify information
• Perform well under pressure and accustomed to working with deadlines
• Effectively handle the processing of time sensitive documents
EXPERIENCE: ----------------------------------------------------------------------------------------------------------
Urban Trendsetters News Media
Office Manager/Executive Assistant March -2011 – Present
• Assist CEO/Publisher with daily activities in running a newspaper magazine: Contacting buys, returning calls, designing ads, writing stories for publication, maintain schedule and book appointments for sales people and Publisher.
The Storm Damage Notification Team September 2010- September 2011
Call Center Manager
• Outbound calls to Storm Damage locations to schedule appointments for consultants to come out and perform property inspections in a call center environment.
• Operate a PC to complete the required paperwork for home owner information/appointment information, and operate the online telephone dialing software.
• Manage team of 5 – 7 individuals, research areas to call using DeLorme Docs and Google Maps
• Contact with Clients and Contractors on purchasing new leads, updates on existing leads
• Generate all relevant reports
• Manage lists, spreadsheets and databases as well as employee time and productivity
Education Sales Management May 2010 – August 2010
Educational Consultant (Temp)
Columbus, Ohio
• Inbound and outbound calls assisting parents/and students with educational and career goal planning in a call center environment.
• Working as an Admissions Representative via inbound and outbound telephone calls, setting up campus visits, and providing career counseling to parents/students.
Smiths Medical – Volt January 2010 – April 2010
Credit & Returns Coordinator (Temp)
Columbus, Ohio
• Responsible for authorizing return of medical equipment by providing sufficient evidence to collect payment and /or not within the Smiths Medical ASD Returns Policy.
• Responsible for determining discretionary or non discretionary returns consistent with return levels
• Provide sufficient dollar amount credits for merchandise and provide customer with shipping/return information to Smiths
McDonald’s February 2009 – December 2009
Shift Manager
Athens, Ohio
• Managed a crew of 10-12 employees on a daily basis and position them accordingly
• Managed the day to day operations of the restaurant and its operational functions
• Responsible for accounting and cash functions involved in running a multi-million dollar business.
• Completed daily entry reports and related computer functions.
Ohio Department of Alcohol and Drug Addiction Services April 2004 – June 2007
Grants Administrative Assistant
Columbus, Ohio
• Maintained and developed Grant Filing System using Microsoft Access, Filemaker Pro, Oracle and MS DOS
• Supervised Grants Secretary
• Reviewed and approved State grant budgets and assisted in the development of the Federal SAPT Block grant.
• Developed and maintained extensive grant filing and reporting systems for entire State of Ohio Alcohol and Other Drug funding programs
ADAMH Board of Franklin County December 1998–April 2004
Human Resource Generalist
Columbus, Ohio
• Developed extensive tracking and monthly/quarterly reports in relation to civil service applications, building and organizational management.
• Processed and coded invoices, developed purchase order, maintained accurate records of building purchases and ensured accurate and timely submission of fund disbursements to vendors.
• Acted on behalf of the Vice President of Human Resources to ensure confidentiality, HR functionality, and timely responses to items requiring immediate attention
• Created Employee handbook for the organization through research and Human Resources practices and procedures
• Identified and resolved software issues with in the department by working with external and internal MIS staff.
Consumer/Network Services Administrative Asst.
• Data entered Major Unusual Incidents, as well as client complaints and grievances and generated statistical reports of findings.
• Assisted in the formulation and development of internal and external training procedures.
• Designed and developed Training Evaluation Form and Feedback Reports
• Coordinated training registration information and application process to ODADAS and Social Work Board for Continuing Education Credits (CEUs) and Recognized Clock Hours (RCHs)
• Created, developed and organized up-to-date databases on an ongoing basis for a variety of correspondence and reports for easy access and retrieval
• Assisted the Director of Housing in coordination of City of Columbus Grant.
Aimus Resources, Inc. May 1997 – December 1998
Various Temporary Assignments
Columbus, Ohio
• Generated budget reports and maintained figures for various departments
• Served as agency Medical Filing Clerk, Administrative Assistant, and Data Entry Clerk
• Telemarketing Jobs include: The Kirby Co., Stanley Steamer, DialAmerica Marketing.
EDUCATION: -----------------------------------------------------------------------------------------------------------
Franklin University
Columbus, Ohio
• Bachelor of Science, M.I.S., /working on joint M.B.A. (Anticipated graduation 2013)
Columbus State Community College
Columbus, Ohio
• Completed prerequisite courses
OFFICE MANAGEMENT TOOLS: --------------------------------------------------------------------------------
Oracle, Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft Publisher, POS Cash System, Linux, Microsoft Power Point, C++ Computer Programming Language, Intermediate HTML, MS Project, Quattro Pro, Adobe, Multi-media devices, Print shop, Java, PCS Systems, MACSIS, Microsoft Front Page, VOIP, Voice Recorder Software, PhoneBurner, Zoho, 8x8 Virtual Office