• Friendly, outgoing, dedicated, able to field customer complaints with knowledgeable answers, conflict resolution, problem solving and ingenuity, strong interpersonal skills, multitasking, working under pressure, cash handling, Microsoft works/word, Microsoft excel, Microsoft power point, Microsoft outlook, long periods standing and walking, coaching/training, writing, editing, proofing, creative writing, business communications.
Northern Alberta Institute of Technology
• Finance Diploma
• Business Law, Family Law, Civil Litigation Proceedings, Accounting, CFP, Marketing, Organizational Behaviour, Management, Economics (Micro/Macro), Corporate Finance, Tax, Personal Finance and Personal Lending
BMO Bank of Montreal (Londonderry) – FSM 1
February 2010 – Jan 2011
Account Opening/Closing Personal and Business, Investments and investment advice, optimizer, customer connect, Microsoft computer suite, phones, appointments and bookings, Direct client facing.
BMO Bank of Montreal (Fort Saskatchewan) – CSR/FSC/FSM 1
April 2007 – February 2010
Customer Service Representative/Financial Services Coordinator, Handling Cash, Client Conflict Resolution, Filing, Phones, Computer Systems, Account open, Term investments and renewals.
Castle Downs YMCA – Instructor/Lifeguard
June 2003 – Jan 2010
Lifeguarding, Instructing, Maintenance, First Aid, Customer Service, Admin (Reports cards/rosters/attendance)
Canadian Tire – Namao Centre – Customer Service
September 2006 – March 2007
Customer Service Representative, Cashier, Stocking, Cleaning, Customer Complaint Resolution
Harbour Pool – Fort Saskatchewan – Instructor/Lifeguard
January 2007 – April 2008
Lifeguarding, Instructing, Maintenance (change rooms, lobby, multi-purpose room), First Aid, Assisting Senior Staff with Backwashes, Customer Service, Admin (Reports cards/rosters/attendance)
Redwater Community Hospital – Intern
June 2003 – August 2003
Cleaning/Maintenance, Food Prep and serving, Patient Care, Data Input, X-Ray, X- Ray Development, Filing and Requisitions