WORK EXPERIENCE
Editorial Intern
June – November 2011
Global Animal
Santa Monica, CA
-Searched the Web for animal-related news and feature stories
-Utilized WordPress to publish articles on the website
--Wrote headlines, SEO titles, excerpts, and introductions
--Selected categories and tags for articles
--Uploaded featured images and images within articles
--Copy edited excerpts and introductions written by fellow interns, and ensured headlines and SEO titles were appropriate and articles were categorized and tagged correctly
--Fixed formatting issues when necessary so that all posts were visually consistent
--Scheduled articles to post every two hours, maintaining a steady flow of information for readers
--Posted articles on the website's Facebook page
--Replied to reader comments on both the website and Facebook page
Barista
June 2006 – May 2012
The Coffee Bean & Tea Leaf
Torrance, CA
-Provided exceptional customer service by upholding the company’s core values of friendliness, respect, ownership, teamwork, and honesty
-Tailored beverages and bakery items to customer specifications with accuracy and efficiency
-Worked independently and as a member of a team
--Followed and communicated the company’s standard operating procedures (SOPs)
--Took responsibility for assigned and additional duties
--Maintained store cleanliness and organization
--Ensured health code and safety guidelines were met
--Assisted in training new hires
-Increased average ticket numbers and overall sales by up-selling and suggesting items
-Tracked daily sales, weekly budgets, and last year’s sales as well as inventory and waste
-Took orders and handled cash through a point-of-sale (POS) system
-Obtained donations for the Fisher House Foundation, Soldiers' Angels, and The Help Group
EDUCATION
California State University, Long Beach
August 2010 – May 2012
Bachelor of Arts in English with a Minor in Psychology
-Graduated *** laude; placed in the top 15 percent of my class (GPA of 3.70)
-Member of the Dean's Honor List and the President’s Honor List
-Courses taken in technical writing and editing as well as journalism
-Article published in the school newspaper
El Camino College
Torrance, CA
February 2007 – June 2010
Associate of Arts in the Social and Behavioral Sciences
-Graduated with honors and as a member of the Dean's List (GPA of 3.56)
-Completed general education requirements
-Courses taken in anthropology, art, astronomy, philosophy, psychology, sociology, women’s studies, and other subjects
ADDITIONAL SKILLS
-Familiar with Microsoft Office applications and Adobe Photoshop
-Knowledge of both MLA and APA writing formats as well as AP style
-Detail-oriented with strong observational and organizational skills
Transcripts and references available upon request