Freelance Writer & Editor

Location:Pretoria, Gauteng, South Africa
2 Skills
Personal Particulars

Surname: Bailie (Nee: Roberts)
First Names: Jaclyn Emma
Marital Status: Married
Date of Birth: 21/02/1983
Mobile: 082 557 1883
Email: jeroberts2@hotmail.com


2002 – 2005 University of Johannesburg, South Africa
Qualification: BA Language Practitioner
Majors: English and Linguistics & Literary Theory
o Critical Discourse Analysis
o Editing
o Translation
o Language used in Advertising
o Works of Various Authors
o Poetry
o Essay Writing
Other Subjects: Politics
Interpersonal and Group Communication Theory
Production and reception of texts
Cross Cultural Communication
Information Technology

2009 Microsoft Office 2007 New Features (New Zealand)
2005 Institute of Personnel Service Consultants (South Africa)
2004 Certified Medical Insurance Broker Certificate (South Africa)

Computer Literacy
Operating Systems – Windows 2000, XP and Vista
Programmes – MS Office 2003, 2007 & 2010 (Word, PowerPoint, Excel, Outlook, Access, Publisher, Frontpage) Adobe Acrobat, Outlook Express
Internet and Email

Employment History

February 2010 – December 2010
Datacom Systems Ltd (Auckland, New Zealand)
Administration Assistant

Company Description:
International IT Solutions Organisation

• 2IC to the National Administration Manager
• Manage the Receptionist and Office Junior, ensure that their work was completed and carried out thoroughly in a timely manner
• Updating and Co-ordinating the parking database for over 300 staff members – issuing parking cards, ensuring that no one was illegally parked on the premises, issuing warning notices
• Took minutes of the fortnightly manager’s sales meeting
• Assisting the Administration Manager in organising events and company functions often concerning well over 300 employees. Events included the annual company meeting, the annual “Round the Bays Marathon” as well as the end of year Christmas Function for over 1000 people. This included sourcing venues, counting responses and updating spreadsheets, sourcing caterers, printing and issuing of tickets/invitations, making up table settings, coordinating themes and all attendees.
• Assisted in organising staff Christmas gifts for over 1000 people, ordering stock, updating spreadsheets and counting responses (done via email)
• Checking, organising and distributing staff payslips on a fortnightly basis for over 500 staff members
• Ensuring all staff and client requests were taken care of promptly, everything from ensuring that all 5 kitchens were fully stocked on a daily basis to building maintenance, ensuring bathrooms were all in working order and ensuring light bulbs were changed etc. I liaised with the building maintenance man on a daily basis.
• Organised and co-ordinated IT Waste collections very few months. Ensured all IT waste was disposed of correctly, all hard drives and disks were wiped clean and destroyed or recycled for schools where possible.
• Organised catering for meetings on a daily basis, some days there would be several large meetings at once, with the help of the office junior and receptionist we would ensure that meeting attendees received refreshments, morning tea, lunch, and afternoon tea as required. I would source catering from several different companies ensuring that all staff and external clients special requirements are met (e.g. vegetarian, allergies etc.)
• Saw to it that, phones, printers, elevator, electronic gates, air conditioners and security doors were fully operational at all times, when problems arose I would liaise with specific service providers to ensure that maintenance was completed in a timely fashion and I would ensure that all staff members were made aware of any problems.
• I would liaise with the administrators from the other two Datacom buildings in Auckland and ensure that their mail was delivered twice daily and arrange cover if anyone of the team was off sick or on annual leave.
• Ensure stationery was always fully stocked and that there was always snacks available for last-minute meetings.
• Ensured on a daily basis that the boardroom was immaculate – the fridge was stocked, chairs clean and tidy, room neat and that the audio-visual equipment was full operational. Also ensuring that the other 4 meeting rooms were stocked and immaculate on a daily basis
• Liaising with all outsourced services – office plant maintenance, cleaning staff, office product suppliers, furniture suppliers, printers – gaining comparative quotes and sourcing the best suppliers.
• Assisting with bi-annual staff moves within the building, ensuring that everything ran smoothly.

Learnt all duties extremely quickly and maintained extremely good relationships with colleagues, managers, directors, suppliers and clients.

May 2008 – December 2009
Hays Specialist Recruitment (Auckland, New Zealand)
Senior Administrator – South Auckland Branch

Company Details:
International Recruitment Company – I dealt with New Zealand offices as well as Australian colleagues on a daily basis

• When I started there were two administrators however during the recession one of the positions was made redundant and I was chosen to take over all administration for the office as a sole charge.
• My main function is to provide administrative and ad hoc support to a team that has varied in size from 10 to 20 Recruitment Consultants as well as 4 Managers
• Secondly, I manage reception and am the first point of contact for any clients and candidates visiting the company
• Setting up testing for candidates and explaining testing procedures
• Formatting, editing and checking CVs
• Capturing all candidate information onto the database
• Renewing advertisements on the web
• Ensuring compliance is met with regards to health and safety and immigration
• Full administration of weekly timesheets, receiving, faxing to payroll, following up with candidates and clients
• Liaising with payroll to solve any problems that may occur
• Uploading all candidates banking and tax details
• Entering all the placement details onto the intranet and ensuring all details are correct so that clients can be invoiced accordingly
• Balancing the placement spreadsheet with the intranet totals at the end of every month
• Ordering stationery and managing stock
• Managing all filing, storage and archiving for the office
• Liaising with building maintenance and management about any issues regarding the office including, lifts, air conditioning etc.
• Liaising with IT and implementing any installations that are required, setting up new workstations with computers and phone lines, following instructions on installing new equipment on the server
• Managing the mail every day
• Ordering and liaising with printers when mailers and pamphlets are required
• Use time management skills to juggle numerous tasks and meet deadlines on a daily basis working well under extreme pressure most days

• As the first Senior Administrator in our South Auckland branch I have laid out the foundation and done all the initial ground work in forming an efficient and effective administrative function
• I have recently taken on more responsibility helping the Labour Hire division liaising with both candidates and clients on a regular basis
• I have also become the office health and safety champion and fire warden

Aug 2007 – May 2008
BJ Ball Papers (Auckland)
Customer Services Sales Consultant

Company Details:
National Paper Merchant/Supplier

• This is a national whole sale supplier and importer of paper and packaging
• Answering the phones in a busy call centre
• Taking and processing orders
• Filing and ad hoc duties
• Sorting the daily mail
• Cross-selling different paper options and marketing new products to existing clients
• Assisting in the designline; making sample booklets, brochures and mock-ups from different paper samples
• Ensuring correct stock is sent at the correct time to the correct customer
• Dealing with clients on a daily basis, developed an excellent rapport with them
• Manage time intricately to ensure deadlines are met
• Assisting with stock take

• Met targets and reduced error rate of order processing
• Became a liked and valued team member in a short space of time

Sept 2006 – Jun 2007
Options in Personnel (South Africa)
Office Administrator

Company Details:
Specialist Recruitment company specialising in middle to upper management positions

• This is a National Recruitment agency in South Africa
• Setting up appointments for consultants and candidates
• Confirming said appointments
• Formatting CVs and loading candidate’s information into the database
• Arranging meeting between clients and candidates
• Taking references from clients for consultants about their candidates
• Typing out references
• Loading new advertisements onto the Internet, modifying old advertisements and deleting obsolete ones

• Assisted in a bulk recruitment project, sourcing and contacting suitable candidates, setting up appointments with the consultants and clients, formatting CVs and taking references as well as finalising offers. Out of the 11 possible positions we placed 7 candidates
• Passed IPSC (Institute of Personnel Service Consultants) exam with distinction
• Was offered a promotion to consultant but regrettably had to decline as we immigrated to New Zealand

Dec 2000 – Dec 2004
Champs Sport (Retail Store, South Africa)
Customer Service/Sales Consultant

Company Details:
Retail store, selling and servicing sports equipment, arms and ammunition as well as selling apparel and footwear

• This was a family owned retail outlet specialising in sports equipment, arms and ammunition
• Helping customer, answering questions regarding stock and cross-selling merchandise
• Cashier, balancing the till on a daily basis
• Banking
• Operating switchboard
• Stock-taking
• Ordering new stock or completing special orders for customers
• Merchandising, helping create and maintain in-store and window displays
• Ensuring stock is neatly hung/stacked etc and that the store is neat at all times
• Filing, faxing and other admin duties

• Met all targets in floor sales
• Learnt to restring racquets – badminton, tennis and squash
• Learnt to knock in and re-grip cricket bats

• Extremely fast learner
• Work well under pressure
• Excellent time-management skills
• Outstanding written and verbal English skills
• Adaptable to any situation
• Work well as part of a team or on my own
• Confident to use own initiative when required
• Good at problem solving and face challenges head on
• Reliable, trustworthy and honest

Referees are available on request
Skills (2) Rating