Lauren Slepsky
Objective
• To obtain a position in a creative environment that will provide the opportunity for further career growth and development.
Skills
• Excellent customer service skills, with a problem solving and goal-oriented approach.
• Hospitality service foundations, building close customer and Professional relationships.
• Extremely creative and detail-oriented.
• Strong sense of color, textile, and accessory coordination.
• Fashion illustration, garment construction, and fashion styling skills.
• Excellent communication, editing, and creative writing skills.
• Comprehensive hands on experience with computer applications including Microsoft Word, Excel, Power Point, Macintosh Systems, and the internet.
• Graphic Design, and Social Media networking, and Marketing capabilities.
Education
Henry Ford Community College, Dearborn, MI
Major in Music, August 2007 – Present
• Training in Jazz and Classical Voice, Arranging, and Composition.
• Member of Blue Fusion Vocal Jazz Ensemble.
International Academy of Design & Technology, Dearborn, MI
Major in Fashion Design, July 2004 – July 2005
• Studies in Fashion Illustration, Garment Construction, Pattern Making, Textiles, Styling, and Trend Forecasting.
Fordson High School, Dearborn, MI
Diploma, June 2004
• General studies with electives in Art, Business and Fashion.
Professional Experience
Ariel Jennifer Taub, West Bloomfield, MI
Fashion/Bridal Design Contract Production Associate, May 2011 - Present
• Production and embellishment of bridal gowns, veils, and accessories.
• Utilize techniques in garment production, design, and pattern alteration.
• Assist with styling, execution, and preparations for photo shoots and fashion shows.
• Exercise use of standard and industrial sewing machinery and garment production tools and supplies.
• Steam, handle, and prepare garments and veils for distribution.
• Package and distribute garments, veils, and accessories to customers domestically and internationally.
The Dearborn Inn, A Marriott Hotel, Dearborn, MI
Operations Supervisor, June 2010 – June 2011
• Supervised Front Desk, At-Your-Service, Concierge Lounge, and Bell Staff associates at a Four Star hotel.
• Created schedules based on forecast, managed budget, entered payroll weekly, and conducted meetings.
• Trained, coached, and motivated staff of approximately 25 associates.
• Attended weekly engagement meetings and prepared staff members for groups coming into the hotel.
• Conducted interviews, managed hiring, and executed formal disciplinary actions including termination.
• Handled purchasing and inventory for Front Office departments and retail store.
• Implemented Guest Service strategies to reach Guest Satisfaction goals.
• Increased Guest Satisfaction Survey score by 6%.
The Dearborn Inn, A Marriott Hotel, Dearborn, MI
Front Desk Representative/At Your Service Agent (PBX), June 2007 – June 2010
• Handled guest registrations, room reservations, requests, changes, and cancellations.
• Anticipated and addressed guest service needs. Resolved issues to ensure guest satisfaction.
• Operated a multi-line telephone system. Handled guest inquiries and requests with proper etiquette.
• Resolved and logged guest issues. Followed up with guests to ensure their satisfaction.
• Processed all payment types and adjustment vouchers. Ran various accounting reports.
• Supplied guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest. Arranged special requests and performed duties of a Concierge.
Parisian Bistro, Dearborn, MI
Catering Director, July 2005 – August 2007
• Proactively solicited and handled catering sales opportunities.
• Organized catering orders for up to 150 people for functions in the Metro Detroit area.
• Built and strengthened relationships with existing and new customers to enable future bookings.
• Created specialty menus, managed accounts, and built customer relationships and loyalty.
• Coordinated Kitchen and Delivery staff members to ensure excellent quality, service and timeliness.
• Managed all customer accounts, prepared contracts, and processed payments.