21 Thomas St. Apt. B
Charleston, SC 29403 USA
Mobile (843) 330-9333 Email firstname.lastname@example.org
Seeking a contract or full time technical writing and/or training development position in an IT support or similar environment. I offer the following credentials:
20+ years experience using ISD and ADDIE models for technical publications and instructional design and development.
Proficiency in Microsoft Word, PowerPoint, many other publishing and authoring tools, and a rapid study of new technologies and nomenclatures.
Self-driven, team-oriented work ethics, with the ability to collaborate effectively at all organizational levels.
Strong organizational, problem solving and time management skills.
Former employers have all lauded my ability to make an immediate, positive impact on company success, and I believe a future employer will find that assessment well founded.
M.A., English, Arizona State University, Tempe, AZ
B.A., English, University of Missouri, Columbia, MO
Free Lance Writer/Tour Guide, Charleston, SC, USA 3/09 to Present
Write, edit and illustrate online magazine feature articles in multiple formats.
Topics: primarily travel and tourism. URLs available upon request.
Current Clients: Examiner.com, Demand Media, Inc.
Licensed Tour Guide; conduct walking tours of Charleston historic district.
Global Service Solutions, Raleigh, NC, USA 10/08-3/09
IT Support (contract Technical Writer)
Formatted/edited 40+ user and training guides, test plans, quick sheets, policies and procedures and training packages for eRoom, Polycom Video Conferencing, Numara FootPrints; and SmartPlant Review, Materials and Foundation applications.
Developed training package for ShawDocs, a customized version of Documentum, which included lesson plans, PowerPoint presentations and training guides.
Telecommunicated in consultation with CAEs and SMEs.
Client: Shaw Group, Inc., Nuclear division. Project: AP1000 nuclear reactor technology
Old Towne Carriage Company, Charleston, SC, USA 6/98-10/08
Licensed Tour Guide
Conducted carriage and walking tours of Charleston, South Carolina.
Trained novice tour guides.
Extensive public interface, focusing on customer satisfaction under demanding and ever-changing circumstances.
Designed, developed and administered tour-related blogs
Litton Computer Services, Carrollton, TX, USA 9/91-5/98
AMR, Dallas, TX
Senior QC Analyst, Computer Services
Designed, developed and implemented computer based training (CBT) courses for travel industry clients.
Completed a five-course CBT series (20+ training hours) for Hilton Property Management System.
Developed online help for reservations and sales applications.
Produced technical documentation, user manuals, workbooks, evaluation manuals, and administration guides.
AMR held contract from 1991-95; Litton took over in 1995.
Mobil Oil Corporation, Dallas, TX, USA 6/87-9/91
Instructional Designer, MEPUS
Produced user documentation and training materials for oil and gas production and crude oil accounting systems.
Conceived and produced comprehensive training program for oil and gas production systems.
Designed and conducted instructional skills courses.
Developed 20+ user and training manuals.
UCCEL Corporation, Dallas, TX, USA 8/86-6/87
Instruction Design Specialist, Knowledge Transfer
Developed courses, presentation and product demonstrations for mainframe-based financial applications.
Completed six 1-hour CBT courses for Loans Processing, Collateral, Escrow and associated systems.
Conducted product training, demonstrations and user workshops.
Texas Instruments, Plano, TX, USA 1/84-8/86
Senior Technical Writer, Information Systems and Services
Developed user documentation and CBT packages for networked mainframe and PC applications.
Authored 30+ CBT tutorials, presentations, demonstrations, orientation packages and prototypes.
Founder and Executive Committee Chair of CBT Council, company-wide CBT clearing house.
Session Leader, Joint Application Design (JAD) workshops