Phylecia Symonds

Freelance Fiction Writer & Writer

1658
Location:Toronto, Ontario, Canada
Phone: 4162199903
Profile:https://www.freelanced.com/phylecia
0
Kudos
3.0
2 Skills
$16
Rate/Hr
Phylecia Symonds
73 Lightwood Avenue, Toronto, Ontario, M9V 2Z1
Telephone: 416-219-9903 Email: helena_1989@live.com


OBJECTIVE
To obtain a challenging position as a Sales Associate/Customer Service Representative where my skills and abilities will allow me to grow as an integral member of an effective team

HIGHLIGHTS OF QUALIFICATIONS
· Extensive customer service, and client relations experience
· Well-developed communication and interpersonal skills and can function in a high-stress atmosphere
· Ability to prioritize, meet deadlines and complete administrative duties efficiently
· Work well independently and can collaborate with team members to generate positive results
· Enjoy the challenges of learning new skills and implementing new ideas
· Well developed interpersonal, and relationship building skills
· Ability to establish rapport and excellent communication with members clients and staff
· Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity
· Strong organizational skills and ability to effectively prioritize responsibilities
· Proficient in Microsoft Office Applications and using Internet Explorer

RELATED EXPERIENCE
General Clerk
· Greet customers and provide information and other resources
· Can interact with customers and provide excellent customer service telephone
· Committed to maintaining client confidentiality while understanding the importance
· Attend to inbound calls and redirect calls to appropriate personnel
· Skilled at working at front line service, following guidelines and working to ensure quality of service to clients
· Ability to attend to clients inquiries and effectively resolve client complaints

Cashier
· Trained in processing money and check transactions, balance all transactions on a daily basis and operating cash register
· Experienced in processing and customers orders

EMPLOYMENT EXPERIENCE
General Clerk 2007 - 2009
Special Services at Home/Assistance for Children with Severe Disability, Toronto, ON
Customer Service Representative/Cashier 2006 - 2007
Walmart Canada, Toronto, ON

EDUCATION
Grade 12 - Monsignor Frasier Secondary School, Toronto, ON OSSD Obtained

REFERENCES AVAILABLE UPON REQUEST
Skills (2) Rating
Fiction Writing
Writing